Accountemps

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response from Pedestals does not solve our dispute. We stand by the statements made in our original claim to the Revdex.com and the last response we made pertaining to this [redacted].We feel strongly that we have explained the situation to its fullest extent including emails which document point-for-point Pedestal's inability tocomplete the event to our satisfaction, Pedestals unwillingness to work with us on the application of the gift certificates (until after we advised of ourcancellation), and Pedestals continued misrepresentation of the situation with persistent false statements to the Revdex.com indicating that we were in contract with them when we have very clearly demonstrated otherwise. Furthermore, the emotional stress of this situation is indeed a direct result of Pedestals continued persistence in this [redacted], as they attempt to obtain additional funds from us, beyond the $500 already lost, for services that will not be rendered on our wedding day. If nothing else, this last response from Pedestals continues to demonstrate their lack of professionalism in this [redacted] as they tell a client that they have no responsibility in the emotional stress they are directly causing. It is childish, rude, and a clear demonstration of a poor, unprofessional client-vendor relationship.At this time, I have been advised by both medical and legal professionals that I should no longer engage in this [redacted], especially the week before my wedding. Furthermore, as of Friday, July [redacted] I will be unavailable as I complete the final plans leading up to my wedding event. 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/06/10) */
Due to the extreme winter conditions we experienced, our Service Dept. is currently running 4-6 weeks behind schedule. Mr. [redacted] has been informed a Service Technician will be at his park model on Friday, [redacted]th. We apologize for the delay,...

and look forward to getting his issues resolved.
Initial Consumer Rebuttal /* (2000, 8, 2015/06/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response from the business because a service person did come to my camp site and perform the repairs as required on the date stated. If I am able to receive timely service in the future I will be completely satisfied. Thank you for your assistance.

I’m not surprised that Mr. C[redacted] has filed a complaint with you. Prior to contact with Mr. C[redacted] he spoke to the supervisor.The supervisor asked that I intervene and try to resolve the manner.My first contact with Mr. C[redacted] was 2/29/2016.  I emailed him an invoice that was...

appearing on my system as past due from 10/31/2015.From that point on, Mr. C[redacted] and I exchanged over seven emails in hopes of resolving his concern.When I reviewed my [redacted] system I noticed there was no payment for November 2015. I send Mr. C[redacted] a summary of his account showing all transactions.  I asked that he review it and let me know if there were any discrepancies.I relayed all my findings to Mr. C[redacted] and again requested proof of payment for November 2015. Mr. C[redacted] never complied.  I back checked all payments made from October-current in hopes of finding Mr. C[redacted]’s payment.I went as far I as could in my research without his payment information. At this point we had reach an impasse.  Mr. C[redacted] refused to provide proof of payment. I would be happy to send you all the emails to verify our correspondence. Currently, Mr. C[redacted] has an outstanding balance of $25.  This is the invoice from October 2015. We are a family business and our customer service is the key to keeping our customers satisfied and happy. Unfortunately, Mr. C[redacted] and I were not able to resolved the issue. No more invoices will be sent to Mr. C[redacted].  Kathleen R[redacted]Collection RepresentativeWhite Water[redacted]Phone: [redacted]

Via Facsimile ###-###-#### and First Class Mail September 23, 2016 Revdex.com New Mexico and Southwest Colorado 7007 Jefferson St. NE, Suite A Albuquerque, NM 87109 Re: [redacted] ID: [redacted] Dear Revdex.com, Your September 13, 2016 letter notifying us of [redacted]...

[redacted]'s dissatisfaction with Accountemps' services and its refusal to pay its outstanding balance was forwarded to me for review. Our temporary employee was assigned to [redacted] as a part-time Bookkeeper from February 18, 2016 through May 19, 2016. We were surprised to learn of the alleged dissatisfaction voiced in your letter, since no such dissatisfaction was reported during the assignment. Furthermore, emails show that [redacted] attempted to directly hire our professional when the assignment ended. She declined his offer for her own reasons. Since Mr. [redacted] has not provided any details or documentation to support his statements, I am unable to fully address his allegations. What I have been able to determine is that on July 7, 2016, Mr. [redacted] agreed, in an email, to pay the full outstanding balance of $1,223.60 in two installments. The first payment of $611.80 would be due on July 15, 2016 and the remaining amount of $611.80 would be due on August 15, 2016. However, Accountemps only received a $200 payment on July 25, 2016. At the time, Mr. [redacted] claimed that another check in the amount of $411.75 was in transit. This second check never arrived and the account was forwarded to a collection agency when Mr. [redacted] refused to pay the remaining balance. Records also indicate that Mr. [redacted]'s claim of only approving two hours is inaccurate. Attached are three timesheets electronically approved by Mr. [redacted], totaling 23.18 hours. Due to time constraints, I am still awaiting information about the remaining timesheets. Also attached you will find Accountemps' February 18, 2016 letter with the General Conditions of Assignment and Terms of Payment relating to the assignment [redacted]. I have redacted our employee's name due to privacy concerns. As stated in the section Time Sheet: Our professional will submit either an electronic time record or a time sheet for verification and approval at the end of each week. Your approval thereby indicates your acknowledgment of the General Conditions of Assignment and these Terms of Payment. Our compensation to our assigned professional is on a weekly basis, and you will be billed weekly for the total hours worked...and we ask that you respect those guidelines. Because Accountemps invoices reflect payroll we have already paid, our invoices are due upon receipt. Before electronically approving the timesheets, the website provides a pop-up window, reminding clients that approval of the timesheets also constitutes acceptance of the General Conditions of Assignment and Terms of Payment. Numerous emails between Mr. [redacted] and our employee show that he directed her to work remotely, because [redacted] has only one computer, which Mr. [redacted] was using for other projects. The emails also reveal specific assigned duties that did not require logging into [redacted]' system, such as research or gathering back-up documentation to confirm accounting transactions and payroll entries. We are continuing to investigate this matter, but I believe the foregoing facts contradict Mr. [redacted]'s statements to the Revdex.com. Based on this information we cannot agree to [redacted]' request. However, as a gesture of good-will, Accountemps will accept a compromised amount of $637.45 as full satisfaction of the outstanding balance. This offer is contingent upon payment being received on or before October 7, 2016. Sincerely,Loan H[redacted]Associate Counsel

White Water has been unable to provide an exact date of any unpaid invoice. At first they tried to say we were behind $60 and when brought to their attention, they changed the amount. This is the second time White Water has tried to overbill us in less than 2 years. All invoices were paid. I have receipts from their online payment system as well as credit card statements. Since going with Intuit Online Payment system, White Water is apparently unable to pull up payments or payments from a certain timeframe. I'm not the only residential customer that they have overbilled or have tried to overbill. I have been in contact with two other individuals that have been overbilled. There are numerous other online reviews that indicate the same. White Water is a very unprofessional and unethical company. Revdex.com services are longer needed in this matter as we will be working with the [redacted] Office.