AccuQuest Hearing Centers, Inc

To Whom It May Concern:Our West Columbia office has made adjustments to the earmolds to increase *** comfort level with the hearing aids. Our team has also made adjustments to the hearing aid settings including direct support from AQ Manufacturing's lead Audiologist. During the
patient's most recent visit on 4/26/16, *** gain was transitioned to 6Db. Mary expressed happiness with the adjustments and the way she was able to hear in the office.Mary has had the hearing aids for over 4-monthsOur West Columbia office is committed to our continued support of *** journey to better hearingWe look forward to working with her. Thanks,AccuQuest Hearing Centers

Complaint: ***
I am rejecting this response because: I did going into the office at the Speedway location numerous times. The gentleman that was there didn't want to work with me and the secretary cleaned them and told me they were fine. There were three other patients in the lobby the last time. Evidently the secretary doesn't count as a representative for the company
Sincerely,
*** ***

That is great news as the warranty will cover any issues with the hearing aidsPlease take the hearing aids to an AccuQuest of your choosing and we'll get the manufacturer involved to ensure the hearing aids are functioning properly. Thank you,AccuQuest Management

Thank you for letting me know about the challenges your mother went throughThat sounds very uncharacteristic of our policies and best practices, especially in our *** *** clinic but we want to work together to make the hearing aids perform as best they canUnfortunately because the hearing aids
are two years old, we are not able to refund the moneyWhat we can do is to see your mother at our York or Lancaster clinic with a different practitionerI understand that you do not wish to work with *** so we can have you work with ***She'll be able to get the hearing aids up and working properly. Please feel free to contact our York or Lancaster office for their first available appointment time. Thank you,AccuQuest Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I sincerely appreciate your efforts in this matter. With best regards,
*** W ***

Complaint: ***
I am rejecting this response because: My mother just received THIS set of aides this year as hers had gone badWe were toldthat these aides were under warranty until These were new aides this year and they stopped working.
Sincerely,
*** ***

The last visit our records show that Mr*** was in any of our clinics was 12/29/Based on that information, we are more than willing to continue to work with Mr*** to try and resolve any issues he is having.If he is unwilling to work with that practitioner at that location, we have other Indianapolis locations that he can be seen in.We are happy to continue to work with Mr*** but with hearing aids close to years old, we cannot comply with his request for new hearing aids at no costWe are open to other ideas Mr*** might have to resolve this but again, if he is unwilling to be seen at our clinics then we do not have much help to offer at this time

Complaint: ***
I am rejecting this response because: I WANT THE COMPLETE NAME, ADDRESS AND TELEPHONE NUMBER OF THE MARKETING FIRM THAT PROVIDED MY INFORMATION, HOW MANY TIMES DO I HAVE TO SAY THIS. THE EXCUSES DO NOT APPLY TO MY REQUEST. WHY DO I CONTINUE TO GET THE ADVERTISEMENTSI DID NOT ASK FOR PATIENT HISTORYI AM DEMANDING THAT I BE PROVIDED WITH THE SOURCE OF WHAT ORGANIZATION RELEASE MY NAME, ADDRESS AND TELEPHONE NUMBERWITHOUT FURTHER DELAY
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I don't know why this company keeps on saying that the issue is resolved. I have had absolutely NO response from this company by phone call, email, text or anything since I filed this complaint! They say they have told me about an optional company here in Shelby. This is the first I have heard of this and have no idea who or what they are talking about. I guess this is par for the course for Accuquest. I have already told several people about this claim and now plan on telling many, many more. This is definitely NOT the way a company should deal with their clients if they want to keep them. I am finished with them and I will never do business with them again and will do all in my power to let others know not to either. This has to be one of the worst companies I have ever dealt with. Even after talking with several others in the area, most of the people have said, "I could have told you not to do business with them!"So this claim doesn't get any more drawn out, you can go ahead and consider it closed. I do not want any further dealings with a company that tells so many untruths!!
Sincerely,
*** ***

Thank you for letting us know about your frustrationAs part of this very competitive industry, we advertise a lot for many different reasonsFirst, as I said, it is a very competitive industrySecond, unfortunately millions of people suffer from untreated hearing loss and they don't know where
to turn for helpOur advertisements help them find a solutionThird, research has show than people over the age of are much more likely to have a hearing loss than those younger than We look to offer free hearing screenings for anyone who wants to find out how they are hearing and we especially look for those over because we know that they are more likely to suffer and need help.To resolve your complaint, I have provided your name and address to our mail house and they will remove your name from our list immediatelyWhile this has already been done, it is possible that you might still receive a letter from us within the next monthIf you do, please disregard it and that will be the end of it. Thank you for your time.Sincerely,*** ***V.Pof MarketingAccuQuest Hearing Centers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me at this time. I feel somewhat confident that the new hearing aids  and remote upgrade should greatly improve my overall ability to hear again. I appreciate their response to my complaint.
Sincerely,
[redacted]

Thank you for the update. We will continue to work with Mr. [redacted] to make sure his issues get resolved.Thanks!

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. They finally sent the results that I requested on several occasions. Thank you for your help and it's ashame it had to come to this for something so simple.
Sincerely,
[redacted]

Unfortunately that is not what warranty means when it pertains to hearing aids. By law when a hearing aid is sold the patient has the right to return it within the first 30 days. We understand that special circumstances occur from time to time and allow up to 60 days to return. It is far past that time and we cannot accept a return at this point in time. We can and will continue to provide care and service to the best of our abilities as long as we are allowed to by your mother. If she has found another practitioner that she likes better or feels is providing better hearing health care, I am happy for her, but that does not change the fact that the hearing aids she purchased cannot be returned. The warranty on hearing aids is generally 2-3 years (3 years for AccuQuest) and covers damage to the hearing aid and repairs that cannot be made in the office. It does not allow for returns or money back outside of the state mandated 30-day time frame.Again, we are happy to continue to provide service to your mother and will gladly see her at another clinic if she doesn't wish to see our Camp Hill practitioner again, but that is all we can do at this point.Thank you,AccuQuest Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 11, 2015/10/16) */
Mr.[redacted] was seen by[redacted] director, [redacted] on October 8th. She replaced the receiver in the right aid and programmed both aids. Mr.[redacted] is scheduled for a six month check-up. This matter should be considered resolved.

Mr. [redacted] met with our practitioner and had his hearing aids adjusted. It was explained the expectations of hearing aids and a follow up was set. We will continue to work with Mr. [redacted] to ensure his hearing aids are working to the best ability. There is no further action required.

Complaint: [redacted]
I am rejecting this response because:  I am very frustrated with this company and their ability to improve my hearing.  The reason they feel it is past their refund period is because they did not listen when I explained over and over that I wanted a refund.  They continually made me try this adjustment or that adjustment.  I want my refund that I am entitled to.  The history of my visits to their office shows that they have not tired to rectify this situation.  I have done everything they asked of me.  I want my refund.
Sincerely,
[redacted]

In [redacted] last office visit, we agreed to switch John into a different style of hearing aids that may provide a greater benefit to him. In addition, our practitioner give him a remote to use with his hearing aids.[redacted] has a follow-up visit scheduled so our team can ensure he has a...

better experience moving forward.  Thanks,AccuQuest Management

THis issue should be closed.  Patient's VISA was credited $1,242.19 on December 30, 2015.  The overpayment of $3,150.00 was sent to the insurance company.  This was all due to a double processing of a claim which was explained to the patient.  All funds have been properly...

returned in the proper amount.  We consider this matter closed.