AccuQuest Hearing Centers, Inc

After checking with our office where this patient was seen, we are happy to have him come back and in and find out exactly what the challenges are. I have a problem simply replacing the hearing aids as this patient has not come in for year for service or anything. We have not received one call...

stating the issues that were outlined in this complaint. We are happy to service the hearing aids to the best of our ability and have this patient hear as well as he possibly can with the hearing aids he purchased a few years ago. Our practitioner is reaching out to schedule a visit to resolve these complaints.Thank you,[redacted]

Complaint: 11012444
I am rejecting this response because:
Sincerely,
Sylvia [redacted]

We have decided to accept [redacted]'s return for full credit to ensure that she is satisfied with her experience at AccuQuest. If [redacted] decides to pursue her journey to better hearing in the future, we would be happy to support her.
Thanks,
[redacted]
VP AccuQuest Hearing...

Centers

Our AccuQuest Glenview team was able to get in touch with [redacted]. The patient's hearing exam results were provided to her and her physician on 1/19.  [redacted] has acknowledged receipt. Thanks,AccuQuest Management

To Whom it May Concern:We have spoken to Mr [redacted] and agreed to refund his credit card for the full amount that he paid for the hearing aids. We have also agreed that Mr [redacted] will keep his hearing aids and continue working with our AccuQuest team in his journey to better...

hearing. Based on Mr [redacted] feedback, we are 100% confident that he approves of the plan and is excited to build our working relationship. Thanks,AccuQuest Management

Initial Business Response /* (1000, 5, 2015/08/10) */
Contact Name and Title:[redacted]
Contact Email: [redacted]@accuquest.net
We regret to announce that we have been forced to close our Colorado hearing center operations. We fully understand the inconvenience that his has caused our...

patients.
In an effort to support our patients, we have partnered with Hearing [redacted] to offer a hearing aid center that can service our [redacted] patients moving forward. Their address is [redacted] and they look forward to working with all of our former patients from our [redacted] location.
Although we realize patients purchased their hearing aids expecting to receive support in our AccuQuest location, business factors have forced to close our doors. We are working closely with Hearing life to create a smooth patient transition into their hearing aid centers.
We apologize for the inconvenience.
Initial Consumer Rebuttal /* (3000, 8, 2015/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
How about a refund of 3500 and I will go buy new ones from someone in Ft Collins. I purchased these 6/23/15 you should not
Have been still selling them. I want my money back in full and you can have the hearing aids back!!
Final Business Response /* (4000, 14, 2015/09/04) */
A member of our corporate team spoke with [redacted] on Monday, 8/31. [redacted] mentioned that she likes her hearing aids, but was concerned about future maintenance of the aids.
We provided [redacted] with supplies (domes and batteries) at no cost so that [redacted] can avoid some future trips to the office for supplies.
We believe that [redacted] is pleased with the solution.

Initial Business Response /* (1000, 8, 2015/04/27) */
Contact Name and Title: [redacted],Marketing Ast
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@accuquest.net
We contacted Mr. [redacted] on 4-23 to try and resolve this matter and reached his voicemail. We left a message and are waiting...

for his reply.
Initial Consumer Rebuttal /* (2000, 10, 2015/05/04) */
[redacted] Fri, [redacted] 1, 2015 at 10:53 AM
To: "[redacted]@chicago.Revdex.com.org" [redacted]
Business Name: AccuQuest Hearing Centers, Inc
Hello [redacted],
I have heard from Mr. [redacted] from the corporate office of AccuQuest. The company has agreed to refund the purchase price of the hearing aids sold to my terminally ill father. I returned the hearing aids yesterday and the refund was processed. I am satisfied with the outcome of this complaint and am withdrawing it. Thank you for your efforts in addressing my complaint. It is clear that the involvement of the Revdex.com was instrumental in a resolution.
Sincerely,
[redacted]

This is a duplicate complaint....patient has had his financing issues resolved and is aware we are more than happy to take care of him going forward out of our Gastonia clinic. We have also partnered with a non-accuquest clinic in Shelby that the patient can see as well and is aware of. No further...

action is required.

We received your name from Direct Marketing Association. You can go to www.DMAChoice.org or call at [redacted] if you'd like to remove your name. We have already done that but you can contact them to double check.Thank you,[redacted]

To Whom It May Concern:[redacted] and I spoke this morning about her experience. As a result of our discussion, AccuQuest agrees to accept a return of her hearing aids in return for full credit minus an agreed upon professional fee for the time that [redacted] has worn the hearing...

aids. We acknowledge the difficult experience that [redacted] has had in her path to better hearing and we wish her all the best with her new hearing provider. Thanks,AccuQuest Management

Complaint: [redacted]
I am rejecting this response because: the hearing aid is still under warranty so that should mean I can get my mothers money back. I have already purchased new aids for her from a Dr. that really cares about her hearing. My mother paid $5500 for something that had to be replaced 4 times and ended up not working. This is ship shoddy work. The product you sell is worthless, continues to fail, and had to be placed 4 times in 2 years. What does that say about Accuquest products? It tells me the product is defective and faulty. I want my mother’s money back. 
Sincerely,
[redacted]

Our West Columbia AccuQuest office is open to switching out the current hearing aid style into a style that is more comfortable for the patient.  We are committed to helping the patient adjust to her hearing aids. In agreement with the purchase order, we are well beyond the return period.Thanks,AccuQuest Hearing Centers

To Whom It May Concern:We have spoken with the patient and have agreed to refund the money.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]