AccuQuote

Initial Business Response /* (1000, 5, 2015/06/30) */
We at AccuQuote take customer service very seriously. It is a top priority for us to make sure both our customers and leads are served with the utmost care. We only contact those who have opted-in, and if someone at any point decides he or she...

doesn't want to be called or emailed, we certainly respect that and take action accordingly and immediately.
We have no record of [redacted] asking to be put on the Do Not Call list during her fifth call (as she indicates in the complaint). We do find, however, that [redacted] asked to be placed on that list on 6/23/15. Upon her request on that day, we put her on the list immediately. [redacted] should no longer be called by AccuQuote.
Also, we've made sure [redacted]'s email was suppressed (removed) from both our internal list and any of our partner lists. She should not be contacted by AccuQuote in any way from now on. Please note the email suppression process could take up to seven (7) business days.

Initial Business Response /* (1000, 5, 2015/10/15) */
At AccuQuote, we take complaints from our clients very seriously. Serving these people with unmatched customer service is our top priority. With that in mind, we looked into this matter immediately and thoroughly.
After our research,...

we found that the exam vendor we are instructed to use by the insurance carrier, [redacted] (exam vendor), incorrectly billed Mr. [redacted] directly in error, and that this should never have happened. On Thursday, October 8, our [redacted] Relationship Manager [redacted] assured us that Mr. [redacted] will not receive any more bills, and that no further action is necessary from Mr. [redacted]. The problem occurred as a result of an error on the part of the medical facility where Mr. [redacted] was examined.
As for Mr. [redacted]' second request, we are happy to assist if he would like to obtain written proof that the bill has been fully paid and that he was erroneously billed. Mr. [redacted] can contact [redacted] at AccuQuote at [redacted] for this help.

This note is in response to complaint [redacted] from [redacted] At AccuQuote, we take complaints from consumers very seriously. We looked into this matter immediately and are communicating our findings and action. We found that we did have a request on file for the phone number [redacted]...

for a [redacted], in which they had gone online in May 2016 to our website, completed a contact form and provided consent to call this number looking for a life insurance quote. We had attempted to make contact in order to provide the information requested. We do not show any notes in our records that we were able to make voice contact or have a conversation with anyone directly.   We have removed this phone number from future call attempts and trust this will bring closure to this issue.

Initial Business Response /* (1000, 5, 2014/08/07) */
To Whom It May Concern at the Revdex.com:
Thank you very much for bringing [redacted]'s complaint to our attention. It is a top priority here at AccuQuote to make sure our leads and our customers and recipients of partner emails are served with the...

utmost care. If they don't want to be reached or emailed, we take action immediately. We continue to contact only those who have opted-in, and if someone at any point decides he or she doesn't want to be reached or emailed, we certainly respect that and again, we take action accordingly and immediately. We don't use deceptive email practices and never employ "black hat" tactics.
With that in mind and in response to his complaint, we've had [redacted]'s email address suppressed (removed) from both our internal list and all of our partner lists - so he shouldn't receive any more emails. We did this as soon as we became aware of the issue - on 7/28/14. Please note this process could take up to seven (7) business days.
We fully abide by and adhere to all aspects of the CAN-SPAM act, and our contracted agencies certify to us that they do as well. If any of them are violating it, we cannot prevent it unless we have knowledge of it. Upon receiving [redacted]'s complaint, we immediately contacted all our partners and made sure they understood all the rules and laws when it comes to emails sent out; we required that each partner test and confirm that their opt-out function (unsubscribe) was working properly; and we reiterated to our partners that if any one of them is found in violation, appropriate action will be taken.
Thanks
Sincerely,
[redacted]
AccuQuote
XXX-XXX-XXXX [redacted]

Complaint: [redacted]
I am rejecting this response because: I may have consented to a single human calling me. But your machines called me over and over and over letting the phone only ring twice so my caller ID would not log it, but my phone showed the number. Calling me over and over and over again is harassment regardless of what your records indicate. I may have been rude with your operator, but only after you called me, again, over and over and over again.Give me your presidents and corporate boards individual home phone numbers and I will call them to discuss if you like. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I may have consented to a single human calling me. But your machines called me over and over and over letting the phone only ring twice so my caller ID would not log it, but my phone showed the number. Calling me over and over and over again is harassment regardless of what your records indicate. I may have been rude with your operator, but only after you called me, again, over and over and over again.
Give me your presidents and corporate boards individual home phone numbers and I will call them to discuss if you like. 
Sincerely,
[redacted]

This company for Accuquote for life insurance keeps scamming me all the time. I get countless phone calls from them during the day. Most of the time they don't talk, sometimes they leave a message, and it never seems to end. If I was interested I would call them back but they do not stop calling and I am very tired of it.