Accurate Carpet Cleaning

I LIVE IN SYLVANIA OHIO, ON 12/ HAD A FIRE IN ONE BED ROOM AND SMOKE DAMAGE THROUGH OUT MAIN FLOOR ACCURATE WAS THERE AND WITH IN HRS AFTER FIRE THEY HAD JUST ABOUT HAD ALL REMAINS OF FIRE REMOVED AND STARTED REMOVING ALL WET AND SMOKE DAMAGE AREA AROUND FIRE, ACCURATE FAST AND EFFICIENT WITH WORK SITE I WOULD HIGHLY RECOMMEND ACCURATE RESTORATION FOR ALL UNFORSEEN EMERGENCIES

ACC was very efficient and quick setting up an inspectionThey set up a time to clean the basement sooner than expectedThey were thorough, professional and finished before they said they would be

To whom it may concern: Freedom Credit Union has not sent me any documentation stating that they needed me to update any informationI took it upon myself to update my own information, I have NEVER had a conversation about them contacting [redacted] in order to resolve this issueLikewise, I have spoken to several rep from the bank, including the CEO's secretary , and he has yet to contact meI'm not satisfied with them trying to make me pay for their error, and US Equity is taking money out of my account bi-weekly for the current payments, however the June payment is the one in question for the bank's errorIn addition, the bank has refused to take ownership and has attempted to give me a letter waiving the late fees, but [redacted] will not accept that due to the payment not being received

I appreciated the quick response to my call for carpet cleaning service Two workers showed up on time (as promised) and quickly moved about taking care of business--my carpet hasn't looked that good in years (even after another carpet cleaner tried two years ago) I appreciate quality and efficiency, and now I'm recommending this company to all my friends

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] The loan agreement sent on December 14th was the correct amount but with a $credit attached to my accountIn having a $credit attached to my account , that left the original loan in place which meant that I would still be paying interest on $1,I rejected that offerOn December 21st, I was sent a new agreement by Freedom Credit Union electronically with the $credit removed from my account which generated the correct monthly loan payment On December 22nd, I signed the document The new loan agreement had the correct loan payment amount and the correct monthly payment , this resolution is satisfactory to me.Thank You for helping me solve this dilemmaI am impressed with your agency and deeply appreciate your hard work.Regards, [redacted]

July 23, 2015Dear [redacted] ,Thank you for contacting Freedom Credit UnionWe value our member's opinions and strive to provide the best service possible.The issue, as I understand it, is that the automatic deduction you have come from your Freedom account to pay your monthly loan was sent by that institution with incorrect account informationThis resulted in our processing system rejecting the transactionThis further resulted in you being charged fees from your processing institution.We have agreed to work with you and the financial institution to reverse the fees and if necessary refund you the fees although we have no responsibility to do soWhat we cannot and will not do however is make your loan payment for you as you requestedThe funds for that payment are still in your accountWe offered to work with you to cut a check from your account and send a letter to your financial institution but you have not provided the information for us to help you.If you are willing to work with us to get this correctred we stand ready to helpPlease provide the information to my Administrative Assistant Marcia B [redacted] Marcia can be reached at [redacted] .Sincerely,John K.President/CEO

July 24, 2015Dear [redacted] :We have been communicating with [redacted] regarding her loan payment with [redacted] [redacted] submitted a request through the Automated Clearing House (ACH) to withdraw money from [redacted] ’s accountHowever, [redacted] did not supply the correct account number so the request was returnedWe did send a letter to [redacted] advising her to contact [redacted] to correct their information[redacted] contacted us regarding her past due payment with [redacted] We offered to contact them directly to explain why their request was returned and to correct their information to prevent this from happening in the future [redacted] will not provide us with contact information.The money for this loan payment was never deducted from [redacted] ’s account at Freedom Credit UnionIf she would like, we can cut a check from her account and forward it to [redacted] to complete this transaction.If you have any questions regarding this matter please contact me at [redacted] .Sincerely,Victor D Senior Vice President/COO

We found a ray of sunshine during the recent flooding in Oregon, OHBy Sunday morning 6-28-we had over feet of water in our basement from the rain stormThe destruction and mess were overwhelmingOur sump pump worked as hard as it could to pump out the waterMy cousin recommended ACCS, LLC and I called them first thing in the morning to request help in the clean up [redacted] added my name to the LIST She was positive, friendly and reassuringI received a call a couple of hours later that they were on there wayBy dinner time they had not only pumped out all of the water, but had hauled out 50-bags of wet garbage and other items, ripped up of the carpet that was destroyed and steam cleaned the floor and stairs! They returned nearly everyday for week, placed industrial drying and dehumidifying equipment and treated the basement with multiple applications of anti-microbial sprayThe crews were amazing! We cannot thank them enough and plan to hire them for other services!

October 21, 2016Dear [redacted] ,Thank you for contacting Freedom Credit UnionWe value our member's opinions and strive to provide the best service possible.On the weekend of 9/30/we were in the process of converting to a new core operating systemWe notified our members via our phone main menus on-hold message, newsletters, direct mail/email, branch signage, and our websiteThe notifications informed our members of the upcoming changes and the schedule for that weekendOur hours of business were Friday, September 30" closing at 5pm and reopening Tuesday, October 4th at 8amOnce were opened for business we experienced a higher than call volume and traffic at our branch locations.On 10/8/ [redacted] spoke to a call center representative regarding his account balances and was set up to access his accounts via telephone teller and online bankingUpon receiving this letter on 10/14/16, we contacted [redacted] , explained the situation and addressed his concerns [redacted] informed us he was assisted and now had access to his accounts.If you have any questions regarding this matter please contact me directly at ###-###-####.Sincerely,Miguel D Call Center Manager

October 21, 2016Dear [redacted] ,Thank you for contacting Freedom Credit UnionWe value our member's opinions and strive to provide the best service possible.On the weekend of 9/30/we were in the process of converting to a new core operating systemWe notified our members via our phone main menu/on-hold message, newsletters, direct mail/email, branch signage, and our websiteThe notifications informed our members of the upcoming changes and the schedule for that weekendOur hours of business were Friday, September 30th closing at 5pm and reopening Tuesday, October 4th at 8amOnce we reopened for business we experienced a higher than call volume and traffic at our branch locations.Upon receiving this letter on 10/14/16, we reached out to [redacted] and explained the situation and addressed her concerns [redacted] stated she would come into the branch to have her forms completed.If you have any questions regarding this matter please contact me directly at ###-###-####.Sincerely,Miguel DCall Center Manager

My uncles house flooded with raw sewage during a heavy rainstormAccurate arrived and did a fantastic jobIt is nice to see a replicable, honest, family owned company that you can trustEven the owner works side by side with his staff, which you just do not see anymore!

December 20, 201Dear *** ***,Below is our response to the complaint filed by *** *** ***, ID #***.*** *** was issued an Automobile Loan on November 28, in the amount of $13,This amount included a voluntary purchase of GAP protection in the amount of $295, which we
were under the impression *** *** requested*** *** notified us on December 5, that she did not wish to have the GAP protection on here loan, We subsequently credited the principle balance of the loan for -S295, bringing the balance down to $13,New loan documents were mailed to *** *** to the address we had on file on her account, which is a PO BoxAfter speaking with *** *** on December 14, it was determined that the documents may be at her PO Box since she had not checked it recently, I spoke with *** *** today, December 20th, and she confirmed she is in possession of the documents*** *** expressed her satisfaction with the outcome of this situation.If you require any further assistance, please contact me.Sincerely,Rick MLending Manager

My family has used ACCS for several yearsThey have always been very satisfied with the variety of different services they offerThey are hardworking, honest, and very trustworthy peopleTruly professional at what they do

October 21, 2016Dear *** ***,Thank you for contacting Freedom Credit UnionWe value our member's opinions and strive to provide the best service possible.On the weekend of 9/30/we were in the process of converting to a new core operating systemWe notified our members via our phone main
menus on-hold message, newsletters, direct mail/email, branch signage, and our website, The notifications informed our members of the upcoming changes and the schedule for that weekendOur hours of business were Friday, September 30th closing at 5pm and reopening Tuesday, October at 8amOnce we reopened for business we experienced a higher than call volume and traffic at our branch locations.On 10/5/an additional loan payment in the amount of $was deducted in errorOn 10/12/we reversed the payment with an effective date of 10/5/We also called *** *** and explained the situation and addressed her concerns*** *** understood the situation and was satisfied with the resolution.If you have any questions regarding this matter please contact me directly at ###-###-####.Sincerely,Miguel DCall Center Manager

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted]. The loan agreement sent on December 14th was the correct amount but with  a $295.00 credit attached to my account. In having a $295.00 credit attached to my account , that left the original loan in place which meant that I would still be paying interest on $1,347.15. I rejected that offer. On December 21st, I was sent a new agreement by Freedom Credit Union electronically with the $295 credit removed from my account which generated the correct monthly loan payment.  On December 22nd, I signed the document.  The new loan agreement had the correct loan payment amount and the correct monthly payment , this resolution is satisfactory to me.Thank You for helping me solve this dilemma. I am impressed with your agency and deeply appreciate your hard work.Regards, [redacted]

July 24, 2015Dear [redacted]:We have been communicating with [redacted] regarding her loan payment with [redacted].[redacted] submitted a request through the Automated Clearing House (ACH) to withdraw money from [redacted]’s account. However, [redacted]...

did not supply the correct account number so the request was returned. We did send a letter to [redacted] advising her to contact [redacted] to correct their information.[redacted] contacted us regarding her past due payment with [redacted]. We offered to contact them directly to explain why their request was returned and to correct their information to prevent this from happening in the future. [redacted] will not provide us with contact information.The money for this loan payment was never deducted from [redacted]’s account at Freedom Credit Union. If she would like, we can cut a check from her account and forward it to [redacted] to complete this transaction.If you have any questions regarding this matter please contact me at [redacted].Sincerely,Victor D Senior Vice President/COO

October 21, 2016Dear [redacted],Thank you for contacting Freedom Credit Union. We value our member's opinions and strive to provide the best service possible.On the weekend of 9/30/2016 we were in the process of converting to a new core operating system. We notified our members via our phone main...

menus on-hold message, newsletters, direct mail/email, branch signage, and our website. The notifications informed our members of the upcoming changes and the schedule for that weekend. Our hours of business were Friday, September 30" closing at 5pm and reopening Tuesday, October 4th at 8am. Once were opened for business we experienced a higher than normal call volume and traffic at our branch locations.On 10/8/2016 [redacted] spoke to a call center representative regarding his account balances and was set up to access his accounts via telephone teller and online banking. Upon receiving this letter on 10/14/16, we contacted [redacted], explained the situation and addressed his concerns. [redacted] informed us he was assisted and now had access to his accounts.If you have any questions regarding this matter please contact me directly at ###-###-####.Sincerely,Miguel D Call Center Manager

To whom it may concern:
Freedom Credit Union has not sent me any documentation stating that they needed me to update any information. I took it upon myself to update my own information, I have NEVER had a conversation about them contacting [redacted] in order to resolve this issue. Likewise, I have spoken to several rep from the bank, including the CEO's secretary , and he has yet to contact me. I'm not satisfied with them trying to make me pay for their error, and US Equity is taking money out of my account bi-weekly for the current payments, however the June payment is the one in question for the bank's error. In addition, the bank has refused to take ownership and has attempted to give me a letter waiving the late fees, but [redacted] will not accept that due to the payment not being received.

July 23, 2015Dear [redacted],Thank you for contacting Freedom Credit Union. We value our member's opinions and strive to provide the best service possible. ... . . . . .The issue, as I understand it, is that the automatic deduction you have come from your Freedom account to pay your monthly loan was sent by that institution with incorrect account information. This resulted in our processing system rejecting the transaction. This further resulted in you being charged fees from your processing institution.We have agreed to work with you and the financial institution to reverse the fees and if necessary refund you the fees although we have no responsibility to do so. What we cannot and will not do however is make your loan payment for you as you requested. The funds for that payment are still in your account. We offered to work with you to cut a check from your account and send a letter to your financial institution but you have not provided the information for us to help you.If you are willing to work with us to get this correctred we stand ready to help. Please provide the information to my Administrative Assistant Marcia B[redacted]. Marcia can be reached at [redacted].Sincerely,John K.President/CEO

October 21, 2016Dear [redacted],Thank you for contacting Freedom Credit Union. We value our member's opinions and strive to provide the best service possible.On the weekend of 9/30/2016 we were in the process of converting to a new core operating system. We notified our members via our phone main...

menu/on-hold message, newsletters, direct mail/email, branch signage, and our website. The notifications informed our members of the upcoming changes and the schedule for that weekend. Our hours of business were Friday, September 30th closing at 5pm and reopening Tuesday, October 4th at 8am. Once we reopened for business we experienced a higher than normal call volume and traffic at our branch locations.Upon receiving this letter on 10/14/16, we reached out to [redacted] and explained the situation and addressed her concerns. [redacted] stated she would come into the branch to have her forms completed.If you have any questions regarding this matter please contact me directly at ###-###-####.Sincerely,Miguel DCall Center Manager