Accurate Termite & Pest Control

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Accurate Pest Control provided an inferior serviceThe rep who serviced our house was in & out of our house within minutesOn one occasion he became aggravated with me when I was asking him questions and stated he was in a hurry because he was late for his next appointment That is not true that they had to come back out on one occasionIt was actually three occasions that their rep had to come back due to their inferior service, and even after that our bedroom bathroom and kitchen were still infested with ants and I had to treat the house myself with chemicals I purchased from Home Depot Although I feel that my wife and I are due a partial refund, we would be willing to settle this if Accurate zeroes our account outTheir company provides inferior service and word of mouth in my area is to avoid them due to their incompetence and shady business practices Regards, [redacted]

Dear Sirs, This statement contains many misrepresentations The contract is a quarterly maintenance contract The customer is obligated for one year and the service continues on a service to service basis afterward After one year any party may cancel with written notice The signed contract is attached The customer states an email was sent in December to cancel service There is no record of this I explained to the customer that if she forwards the email she sent from December that that would show it was sent and we would take care of the March service as an error on our part I even suggested to look in her sent folder for these dates The statement that I was rude right away is ridiculous She was very irate and insulting to the customer service rep she first spoke to which is why I requested of the rep to let me handle it I try to avoid my employees taking abuse from a customer For over minutes this customer lashed me, accused me of intentionally not telling her of a credit on the account in December (which there was no credit at that time) There was no taunting about late payments In an effort to explain that the credit is from 3-1-because she signed an auto pay agreement on her credit card and it was run on the first of each month I than explained why the previous service tickets did not show a credit (because the card was declined on the 1st and approved on a later date The "apparently you are a pest control expert" came after she questioned what we did and upon explanation she repeatedly told me those treatment procedures were wrong That was a smart comment after over minutes of being belittled and yelled at Please do not misquote me When she took offense to the pest control expert comment she continued to scream I said "apparently you can dish out the bhiness but can't take it" Again after being "bhed" at for a long time Upon asking for the manager the customer continued to tell me that I have a supervisor Again the customer would not hear that I have no supervisor The majority stockholder (owner) of the company is not involved in day to day operations and that I was as far up the ladder as exists The customer continued to express her opinion that I was somehow lying I informed the customer by phone that the account would be sent to a collection agency including additional collection fees I replied to the customer's email The customer states that I was harassing her I have attached the email that simply responds to hers This customer was very irate initially with the customer service representative she first spoke with than continued to be so while I spoke to her It seemed that she did not hear or comprehend a single word I was stating and kept telling me I was lying I do not believe an email was sent to cancel in December I have no record of this, and the customer can not send Based on the conversation with the customer, the recent email communication and the details of this complaint the customer has changed her details to suit her needs To me this is lying and I have no respect for these actions A refund can not be issued The services were done as part of our obligation of the contract If we did not perform services we would have violated the agreement between Accurate and the customer Attached is the contract for service, credit card payment authorization form, service ticket 3-12-and the email conversation between me and the customer On 3-13-the customer emailed cancellation Why should I reply in this manner to the customer? She has stated she wants no contact from me in the email and this complaint

Ms*** Please contact this customer. He agreed to
repair of his unit. It was removed, repaired and replaced in his crawl space in day (10-22-15) *** *** General Manager Accurate Pest Control

*** *** This service specifically states that there will
be no advance call. The signed contract is attached. The service is meant to be exterior preventative maintenance. When this is done the customer is notified by mail. Whenever the customer needs or wants an interior service they simply contact us and let us know when they are available to allow access. There is no charge for this and it allows the maintenance to be kept on the exterior (where most bugs originate from). When the customer needed this previously they contacted us and we returned at no additional charge As far as the customer stating what I said in the complaint, he is completely wrong. I did not tell him it was a mistake. I explained the same as the above paragraph. Unfortunately a demand by a customer does not change the signed service agreement The customer cancelled service on 8-23-and did not want a free interior treatment at that time. At this point I am not sure what can be done to come to a satisfactory compromise since it has been months since the contract ended and any further service will be corrective and not preventative. *** *** General Manager Accurate Pest Control

The customer agreed to monthly payments for services performed. It has been explained multiple times that the amount due will increase and decrease as services are performed and payments are made. Since most of her services are performed in the spring this time of year the account has a
large balance that the monthly payments will take care of. An offer was made to the customer to reduce her amount due. We certainly can not just write off over $for total services at homes. The explanation and offer is attached. If the account has to go to a collection agency the amount will be $1998.39. This includes finance charges and collection fees. The offer to reduce her total amount due $was made and will extend to 5-21-at 9:am. At that time if no payment arrangements have been made the account will be turned over to a collection agency
Please notice in the attached email that the customer suggested that because we have done a lot of services in the past and she is "broke" and her card is "maxed out" we should just zero out her account. The offer for a reduced settlement was made but we can not take responsibility for her financial situation
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*** *** It seems that this
customer's recollection of conversations he had with us are not how the conversations went. Any cancellation is to be made in writing. We did not receive an email or any other form of cancellation. This is stated on the contract as well as with any conversation with office personnel. I have attached a copy of the contract stating such. As a courtesy I offered the customer a $courtesy credit (33%) and removal of any late fees if paid by 10-5-15. As per the verbal conversation, the letter to you makes it seem as if the customer was only being professional & cordial and they were attacked. Only after the customer makes unfounded accusations does this treatment result from me. My suggestion to this customer is to not scream and attack the other persons moral intentions. If they treat people badly they can only expect the same to be returned $is the current amount due. If the customer forwards any cancellation in writing before 1-29-we will review. *** *** General Manager Accurate Pest Control

Response: As the customer stated they signed a one year
contract for quarterly services. They are obligated to full amount of the contract which is services and payments. The contract also states the customer must pay for services. When there is a past due balance on an account further service can not be provided until past due amounts are paid. We did have to return once, two weeks after the initial treatment, to re-treat for ants. This is especially at the beginning of a service. There were no further retreat requests until 9-15-14. Service was done and only a portion was paid for. At that time the customer was going to pay the balance at a later time. Full payment was not made. After several phone calls and conversations with the customer about payment the account was turned over to a collection agency for the balance of the amount due, interest, final service of contract and collection fees that are owed to the collection company. That amount is $227.41. Accurate can agree to remove the finance charges of $and consider a payment of $as payment in full See attached account and payment summaries *** *** General Manager Accurate Pest Control

*** This dispute has been resolved between us and the
customer. The contract stated a day cancellation notice in writing. We offered a courtesy credit and the customer paid the remaining balance on 10-9- I am worried that this said overdue complaint. I haven't received a complaint and not responded. Do you know how or why this complaint did not come? They are usually emailed *** *** General Manager Accurate Pest Control

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] has no intention of resolving this matter and only wants to continue to act in an immature fashion.  He does not include a statement from the customer service rep to support his falsified claims, and the poorly constructed statement that he did send is convoluted at best.  It is hard to follow due to the grammatical errors and half sentences.  [redacted] further shoots himself in the foot by sending of his own volition his email to me in which he is clearly taunting and harassing a customer.  Perhaps some schooling would benefit [redacted] immensely, particularly in ethics and customer service.  My main objective here is to warn other consumers of being swindled and verbally abused by this man.  Thank God his Daddy gave him a job because he wouldn't last a day at a regular company!  Buyer beware!!

In regards to the above mentioned complaint, there is no request from the customer as to what they would like to happen from Accurate Pest Control.The report/inspection was ordered on 9-15-15 by Tracey Kelley, the buyer's realtor.  Ms. [redacted] did not make the order. It is clear to contact...

the seller's agent for access to the property. The seller's agent,[redacted] was contacted and he provided a lock box code to gain access to the property. The order form is attached.The inspection was done on 9-21-15 and forwarded to [redacted]'s office, the settlement attorney.The quotes in the customer's complaint are not correct. The customer had the report at settlement and used it to settle (the mention of it being removed from the settlement sheet by her).There were many calls between Accurate and Ms. [redacted] to attempt to collect the debt. She was given a date to pay by or it would be sent to a collection agency for further attempts to collect. When payment was not received.by one week past the date given to the custome r it was turned over to a collection agency with collection fees added.We received payment of $125, the original amount, on 2-26-16. Unfortunately once it is given to a collection agency their fees are added for their work attempting to collect the debt.At this time there is a balance of $55.27 for the collection fees.  Any further questions should be directed to First Collect at [redacted]Attached is the order and the inspection report.

Horrible service and very unprofessional. They damaged something under our house and when I called to tell them, they told me it would be fixed that week. A month and several phone calls later we had no responce so I fixed it myself and when I finally got a hold of a manage he argued with me and hung up on me. Never again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Accurate Pest Control provided an inferior service. The rep who serviced our house was in & out of our house within 5 minutes. On one occasion he became aggravated with me when I was asking him questions and stated he was in a hurry because he was late for his next appointment.
 
That is not true that they had to come back out on one occasion. It was actually three occasions that their rep had to come back due to their inferior service, and even after that our bedroom bathroom and kitchen were still infested with ants and I had to treat the house myself with chemicals I purchased from Home Depot.
 
Although I feel that my wife and I are due a partial refund, we would be willing to settle this if Accurate zeroes our account out. Their company provides inferior service and word of mouth in my area is to avoid them due to their incompetence and shady business practices.  
Regards,
[redacted]

Dear Sirs,
This statement contains many misrepresentations. 
1.  The contract is a quarterly maintenance contract.  The customer is obligated for one year and the service continues on a service to service basis afterward.  After one year any party...

may cancel with written notice.  The signed contract is attached.
2.  The customer states an email was sent in December 2013 to cancel service.  There is no record of this.  I explained to the customer that if she forwards the email she sent from December that that would show it was sent and we would take care of the March service as an error on our part.  I even suggested to look in her sent folder for these dates. 
3.  The statement that I was rude right away is ridiculous.  She was very irate and insulting to the customer service rep she first spoke to which is why I requested of the rep to let me handle it.  I try to avoid my employees taking abuse from a customer.  For over 10 minutes this customer lashed me, accused me of intentionally not telling her of a credit on the account in December (which there was no credit at that time)
4..  There was no taunting about late payments.  In an effort to explain that the credit is from 3-1-14 because she signed an auto pay agreement on her credit card and it was run on the first of each month.  I than explained why the previous service tickets did not show a credit (because the card was declined on the 1st and approved on a later date.
5.  The "apparently you are a pest control expert" came after she questioned what we did and upon explanation she repeatedly told me those treatment procedures were wrong.  That was a smart comment after over 10 minutes of being belittled and yelled at.
6.  Please do not misquote me.  When she took offense to the pest control expert comment she continued to scream.  I said "apparently you can dish out the bhiness but can't take it".  Again after being "bhed" at for a long time.
7.  Upon asking for the manager the customer continued to tell me that I have a supervisor.  Again the customer would not hear that I have no supervisor.  The majority stockholder (owner) of the company is not involved in day to day operations and that I was as far up the ladder as exists.  The customer continued to express her opinion that I was somehow lying.
8.  I informed the customer by phone that the account would be sent to a collection agency including additional collection fees.
9..  I replied to the customer's email.  The customer states that I was harassing her.  I have attached the email that simply responds to hers.
This customer was very irate initially with the customer service representative she first spoke with than continued to be so while I spoke to her.  It seemed that she did not hear or comprehend a single word I was stating and kept telling me I was lying.
I do not believe an email was sent to cancel in December.  I have no record of this, and the customer can not send.  Based on the conversation with the customer, the recent email communication and the details of this complaint the customer has changed her details to suit her needs.  To me this is lying and I have no respect for these actions. 
A refund can not be issued.  The services were done as part of our obligation of the contract.  If we did not perform services we would have violated the agreement between Accurate and the customer.
Attached is the contract for service, credit card payment authorization form, service ticket 3-12-14 and the email conversation between me and the customer.
On 3-13-14 the customer emailed cancellation.
Why should I reply in this manner to the customer?  She has stated she wants no contact from me in the email and this complaint.

I did not receive this original complaint until I received this overdue notice.  Can you please look into...

that?        In regards to the above complaint, there was no further treatment costs necessary for bat bugs.  It is very unusual for a home to get bat bugs from bat infestation.  In fact bats can also carry bed bugs.  The only real difference between bat & beg bugs is the source of the problem.        The treatments done would have been necessary regardless of when the bat infestation was discovered.  They were necessary to treat the living areas and eliminate the bug infestation that had spread there prior to any of our services.        We recommended they contact someone to eliminate the bats.  This is a service that most pest control companies do not provide.  Once the bats were gone the attic was suggested to be treated at no additional cost to the homeowner.        If the bats are not eliminated the bug problem can not be solved because the source is continuous.        Our offer when the bats were discovered was to treat the attic area at no additional charge.        It seems the owners only wanted money back to pay for the bat elimination.  We can not be responsible because both the treatments we performed and bat elimination was necessary.     [redacted] General Manager Accurate Pest Control

Review: In 2013, I signed a contract with Accurate Pest Control and under the contract I was obligated to pay for services until December 2013. The last valid payment was made to Accurate Pest Control on December 13, 2013. On that day, I made a telephone call to [redacted] and told him that I would like to cancel service because my obligation under the contract was fulfilled. I also sent him an email that day repeating that I would like to terminate services provided.

On March 13, 2014 I found a receipt for services rendered from Accurate Pest control laying on the floor of my porch. When I called to voice my concern today, I was contacted again by [redacted] was very rude to me right away and told me he had no record of my email and couldn't remember speaking with me on the phone in December. His inappropriate behavior continued when he started taunting me about having had trouble collecting two payments. There had been an issue with the credit card company which was corrected immediately when I was notified of the problem and he received payment in a timely manner. [redacted] kept records of these issues and when we had telephone contact concerning payment but repeatedly told me that he had no record of having spoken with me about cancelling my service, which had all been in the same telephone conversation, on December 13th. [redacted] became very defensive when I tried to explain to him why I terminated the service and repeatedly said to me that I "obviously am a pest control expert". He also informed me that "if I would put the bhiness aside" he would tell me something and that I was a flat out " [redacted] At this point I asked to speak with his manager and he said sure, put the phone down for ten seconds, picked it back up and said "Hello, this is Mike", in a different tone, trying to (I assume) fool me into thinking he was a different person. I said to him that I knew I was speaking to the same person and he said "that's right! I'm the boss here. My family owns this company." I then asked him who owned the company and he replied that his father did. I asked to speak to his father and he refused several times stating that his father doesn't handle anything at the company. The conversation was obviously going nowhere and I told him that I was hanging up and that I would be calling the Revdex.com, to which he laughed and made some additional rude remarks.

After hanging up, I contacted my credit card company and filed a disputed charge claim. After this I emailed [redacted] again to reiterate that my contract was cancelled in December and that I had filed the credit card claim. I received not only an additional harassing email from [redacted], but he also left me a taunting voice mail stating that he "wasn't going to mess with Capitol One" but would just send my bill to collections and tack on a 37% charge for good measure. I have since emailed [redacted] back asking him to cease his harassment and any contact with me and of he did not, I would be filing charges.Desired Settlement: Contact and Apology from the owner of the company

refund of charges from March 1, 2014

cessation of harassment from [redacted]

Business

Response:

Dear Sirs,

This statement contains many misrepresentations.

1. The contract is a quarterly maintenance contract. The customer is obligated for one year and the service continues on a service to service basis afterward. After one year any party may cancel with written notice. The signed contract is attached.

2. The customer states an email was sent in December 2013 to cancel service. There is no record of this. I explained to the customer that if she forwards the email she sent from December that that would show it was sent and we would take care of the March service as an error on our part. I even suggested to look in her sent folder for these dates.

3. The statement that I was rude right away is ridiculous. She was very irate and insulting to the customer service rep she first spoke to which is why I requested of the rep to let me handle it. I try to avoid my employees taking abuse from a customer. For over 10 minutes this customer lashed me, accused me of intentionally not telling her of a credit on the account in December (which there was no credit at that time)

4.. There was no taunting about late payments. In an effort to explain that the credit is from 3-1-14 because she signed an auto pay agreement on her credit card and it was run on the first of each month. I than explained why the previous service tickets did not show a credit (because the card was declined on the 1st and approved on a later date.

5. The "apparently you are a pest control expert" came after she questioned what we did and upon explanation she repeatedly told me those treatment procedures were wrong. That was a smart comment after over 10 minutes of being belittled and yelled at.

6. Please do not misquote me. When she took offense to the pest control expert comment she continued to scream. I said "apparently you can dish out the bhiness but can't take it". Again after being "bhed" at for a long time.

7. Upon asking for the manager the customer continued to tell me that I have a supervisor. Again the customer would not hear that I have no supervisor. The majority stockholder (owner) of the company is not involved in day to day operations and that I was as far up the ladder as exists. The customer continued to express her opinion that I was somehow lying.

8. I informed the customer by phone that the account would be sent to a collection agency including additional collection fees.

9.. I replied to the customer's email. The customer states that I was harassing her. I have attached the email that simply responds to hers.

This customer was very irate initially with the customer service representative she first spoke with than continued to be so while I spoke to her. It seemed that she did not hear or comprehend a single word I was stating and kept telling me I was lying.

I do not believe an email was sent to cancel in December. I have no record of this, and the customer can not send. Based on the conversation with the customer, the recent email communication and the details of this complaint the customer has changed her details to suit her needs. To me this is lying and I have no respect for these actions.

A refund can not be issued. The services were done as part of our obligation of the contract. If we did not perform services we would have violated the agreement between Accurate and the customer.

Attached is the contract for service, credit card payment authorization form, service ticket 3-12-14 and the email conversation between me and the customer.

On 3-13-14 the customer emailed cancellation.

Why should I reply in this manner to the customer? She has stated she wants no contact from me in the email and this complaint.

Consumer

Response:

Horrible service and very unprofessional. They damaged something under our house and when I called to tell them, they told me it would be fixed that week. A month and several phone calls later we had no responce so I fixed it myself and when I finally got a hold of a manage he argued with me and hung up on me. Never again

Review: Accurate termite and pest control was to schedule a service and they just showed up without a schedule. We informed the technician that we never scheduled a service and needed to postpone the service. He then agreed and left without performing any service. They then billed us for the service that was not scheduled nor performed. Without a phone call, they send it to collections for $368.00!Desired Settlement: Delete the billing for a service that was not scheduled nor performed!

Business

Response:

1-7-14

Unfortunately after several conversations and no resolution this account has been sent to a collection agency. [redacted] signed a contract for quarterly pest control service to eliminate her ants, provide preventative services to prevent ants and other insects, and provide return in between quarterly services at no charge if there pest problems arise. This service had a one year obligation.

The contract was started on 6-4-10. The first 2 (of 4) services were performed and paid for.

On 9-15-10 (after the second service) I spoke with [redacted] At that time she wanted to know if she could break the contract. She stated her husband was upset with her. I informed her there is 2 remaining services. She stated that either her or her husband may be laid off from work. I replied that if that was the case we may be able to cancel the contract, and if so she must notify me as the general manager. I was never made aware that any lay off had happened.

On 2-14-11 our scheduling staff spoke to [redacted] and she said she would call at the end of the month to schedule. We did not hear back.

On 2-24-11 we sent a bill for the balance of the contract for the remaining 2 services of the contract ($95 x 2 = $190). There was no further communication from [redacted].

On 8-25-13 the account was sent to collections for:

$190.00 balance of contract

$82.65 finance charge (1.5% per month as per contract)

$95.63 collection fee

The total sent to collections was $368.08.

Please see attached, 5 total pages:

contract dated 6-4-10

service tickets for 6-4-10 & 9-10-10 (the 2 services that were paid for)

notes from conversation on 9-15-1

history of account

In an effort to settle this matter in a manner which I believe is fair to all parties I can agree to the following:

Upon payment of $285.43 (eliminating the $82.65 finance charge) we will provide the final 2 services of the contract. Unfortunately we can not eliminate the collection fee as this is what is owed the 3rd party collection agency.

This offer will settle the dispute and the customer will receive the services she is paying for. We would rather provide service for payment than collect payment for a balance of contract.

Review: I have told Accurate that do not want them to come to our home without calling to set up a time too come to our house. I no longer want there services the last time they came the came no call not even when they were at may houseDesired Settlement: they said we the would be taken to count for 129.00 dollars. I am not going to pay because I sent them letter saying if they could not call we no longer need them

Business

Response:

On 7-15-13 the customer's normal quarterly service was completed. This is a contractual service that includes a warranty in between maintenance services. The technician called on the way for the notification call as we have done on previous services. The customer did not answer. The service was completed. This is not a scheduling call, it is notification only. On 8-21-13 the customer sent in writing notice to cancel all services. That has been done however previous service charges are still due.

The amount past due is $90.34. As a settlement we can accept the normal $89 payment and waive the late / finance charges. If this amount is not paid it will be turned over to a collection company in the amount of $121.96 including collection agency fees.

Consumer

Response:

Review: Billing issue. Signed a one year contact. Always received a past due invoice even though the company was putting the monthly charge on my credit card, $ 169.92 for 12 months. I chose to cancel at contact end and I get a past due bill for 800, now the harassing phone calls start and the latest figure I am told is I am past due $2000. They are now sending me to collection. Certainly with a year contract and the company charging my credit card for 12 months, how could I owe over $2000.Desired Settlement: My account is paid in full.

Business

Response:

The customer agreed to monthly payments for services performed. It has been explained multiple times that the amount due will increase and decrease as services are performed and payments are made. Since most of her services are performed in the spring this time of year the account has a large balance that the monthly payments will take care of. An offer was made to the customer to reduce her amount due. We certainly can not just write off over $1400 for 8 total services at 2 homes. The explanation and offer is attached. If the account has to go to a collection agency the amount will be $1998.39. This includes finance charges and collection fees. The offer to reduce her total amount due $817.54 was made and will extend to 5-21-14 at 9:00 am. At that time if no payment arrangements have been made the account will be turned over to a collection agency.

Please notice in the attached email that the customer suggested that because we have done a lot of services in the past and she is "broke" and her card is "maxed out" we should just zero out her account. The offer for a reduced settlement was made but we can not take responsibility for her financial situation.

?

Review: On May 27, 2015 at 6:42 AM, which I have phone records for. I called and left a message that we no longer wanted the service and please do not come out to the house for service. Well, on May 29th we came home and there was a bill on our door. So, of course I called, because we were not home for them to even come into the house to perform the inside service. I spoke to a nice lady there and she said the tech already went out before they got the message. Which is extremely odd since I left the message on May 27th, two days prior. I was like so you do not get your messages everyday? With no valid response she said I need to send an email to explain the situation in order to cancel the service. Which I did. My wife received a a phone call from a man there, saying that we signed the yearly agreement and we owe the money and we cannot cancel the service by calling that is why they still came out. So I called, and said send me the signed contract, because I don't even recall. Well, he emailed it to us, here is the best part. The contract is over a year old, so that would have voided the contract anyway. The tech who originally came out to the house had my neighbor sign the contract. Not sure why or even how a business would allow this to happen. I as the home owner should have been the one to sign the yearly contract. Regardless, the contract was expired (it was over a year old) my neighbor signed the contract, I called two days prior to cancel the service.

I don't feel we owe the $135.00 since the contract was expired (it was over a year old) my neighbor signed the old contract, and I called two days prior to cancel the service. They only did the outside since we were not even at home. I feel this should be removed from my credit report too, if it being reported negatively. I am a hardworking homeowner, who pay my bills on time. I put a lot of trust in people and their services and this was totally bad business. If I conducted business in this fashion, I would not have a business. Oh, we have called over 5 times to get this matter resolved. People take the message and they say they will have the manager get back to us. Not once have they called us back. I have a notice now that says it is 69 days past due. Please help us! thanks!Desired Settlement: I don't feel we owe the $135.00 since the contract was expired (it was over a year old) my neighbor signed the contract,I called two days prior to cancel the service. They only did the outside since we were not even at home. I feel this should be removed from my credit report too, if it being reported negatively. I am a hardworking homeowner, who pay my bills on time. I put a lot of trust in people and their services and this was totally bad business. If I conducted business in this fashion, I would not have a business. Oh, we have called over 5 times to get this matter resolved. People take the message and they say they will have the manager get back to us. never once have they called us back. I have a notice now that says it is 69 days past due. Please help us! thanks!

Business

Response:

[redacted] This dispute has been resolved between us and the customer. The contract stated a 30 day cancellation notice in writing. We offered a courtesy credit and the customer paid the remaining balance on 10-9-15. I am worried that this said overdue complaint. I haven't received a complaint and not responded. Do you know how or why this complaint did not come? They are usually emailed. [redacted] General Manager Accurate Pest Control