Ace Hardware

Thank You for your recent inquiry.We have done a service complaint with the publisher for Mr ***s order for ***In the meantime we've gone ahead and issued a full refund of 49.68(check # *** Thank YouAspen Media

Initial Business Response /* (1000, 5, 2017/02/27) */
*** ***
Revdex.com of Northern Indiana
*** *** ***
Fort Wayne, IN XXXXX
***,
My name is *** *** owner and CEO of MKG Ace Hardware IncIn the matter of Case #XXXXXXXXX I have reviewed the entire process brought to your
attention by our customer *** *** regarding our transaction #EXXXXX dated February 1, at 1:P.M., Miss *** is correct she was charged for each #XXXXXXX Deadbolt locks, which was determined to be an overcharge of *** plus IndSales tax of ** *** I reviewed the security camera and I agree the over charge was made when one of the locks was scanned at our Point of SaleMiss *** did not make this transaction herself but, a man instead made this purchaseI am indeed sorry for this error it was not intentional
In respect to the claim that our store Manager, *** *** refused to make a refund is not correctI will explain, on February 10, in the period between 9:A.MMiss ***'s, man that made the original purchase came into our store and presented the receipt (EXXXXX dated 2/01/17) and claimed that he had only purchased and not #XXXXXXX Deadbolt LocksOur Manager, did some checking to verify and created a refund slip for our cashier and at 9:on our transaction #EXXXXX/a refund for *** plus *** sales tax totaling *** cash was returned to the customer (Miss ***'s, Man)
I have verified both transactions which are enclosed with this letter(Exhibit and 2) Also, I ID this gentleman with my video system for both transactionsI am more than willing to show Miss *** the video's if she wishes
If you have any further questions for me or my store Manager, we are open to answering themRespectfully Simitted,
*** ***
MKG Ace Hardware, In
Initial Consumer Rebuttal /* (2000, 8, 2017/03/09) */
Consumer indicated if the company refunded the handyman, then it is resolved

I would not recommend this school to anyone, we were lied to by the recruiter, who stated we'd qualify to work as certified phlebotomists taking the Medical Assisting program; NOT TRUE!! The only way to qualify as a certified phlebotomist is by taking that class & sitting for that exam, the recruiter told us we had to have extensive medical background to take the Phlebotomy class & steered us toward the more expensive medical assisting programI'm sure the recruiter received some kind of financial reward for doing soby the time we figured out we'd been lied to the recruiter was gone he left for another jobAnd we were stuck in an unorganized, unequipped, Medical Assisting ProgramThe person running the program does so many things that one thing cannot be done well, the computer for teacher class room use was always broke, the autoclave was broke, it wasn't a real lab, & their extern sites are mostly in the suburbs while most of the students take the bus & can't get to the sitesSo students are left to find their own extern sites & if you don't complete extern you can't receive cert to be an MAIf you want a real career, get a degree you'll make yourself more marketable & earn more money

"no hassle day return"...IT says so right on the bottom of my receipt....but the only thing I got ,when I tried to return a product that didn't work, was a HASSLE....First the checker, had to call over another clerk, who had to call the manager, (TIM) of store # 15335..He said cause I used the product, he could not take it backI don't know how I would know if it worked, UNLESS I USED IT!!!!! Manager told me to go talk to the manufacturer.....This is their "no hassle return policy"?Home Depot from now on

Almost every time I shop there I wind up being overchargedCase in point, today after first attempt to ring up my purchases the total I was asked to pay was $( Among other erroneous prices,
two packages of batteries, supposedly on sale for $each rang up at $8.99.)
After correcting this and several other discrepancies at my insistence--and wasting almost minutes of my time--they finally got it rightThe correct total was $Absent my diligence I would have been ripped off for about $
SHOPPERS BEWARE!!

Ms*** gave notice 12/26/for a move-out day of 1/5/and turned in keys 1/6/Due too not receiving the required day notice we were unable to perform the pre-move out inspection as neededMs*** had the right to request a move-out inspection once vacated and did notWe have receipts for the carpet and will be able to provide to the courts as well as the signed TAA lease that Ms*** signed acknowledging the move-out process and the fees that would be charged

Polo Club's response:[redacted] did not give any notice and vacated during new lease. We corrected the move-out dates, adjusted the charges including late fees, we have adjusted accelerated charges to the date of the new  move-in. I have attached the new final account statement.In...

addition, Ms. [redacted] did not request a pre-move-out inspection.We feel that we have correct all billing issues fairly,[redacted] Property Manager  I moved out on 01-05-18, there's charges on the invoice from October and November, I notified Polo Club and there was no change. Also the apartments failed to come in and inspect the property before I vacated the premises which again they did not do. I have tried to speak to Polo Club management regarding these false charges and they will not respond to me. Also they advise once someone moves into the property my balance that was sent to collections was only suppose to be from the date I move out until someone else occupy the unit. If this cannot be resolved will be having to go to small claims court.

HELLO, THANK YOU FOR YOUR RECENT INQUIRY. WE RECEIVED PAYMENT FROM MS [redacted] ON FEB 2ND 2015 AND HER ORDER WAS PROCESSED THAT WEEK. UPON CHECKING WITH THE PUBLISHER ON THE STATUS OF THE ORDER WE WERE INFORMED THAT AN ERROR HAD OCCURRED WHEN ENTERED SO WE ARE SENDING A FULL REFUND IN THE AMOUNT OF...

49.00. THE CHECK NUMBER IS [redacted] AND SHE SHOULD RECEIVE IT WITHIN A WEEK.WE APOLOGIZE FOR ANY INCONVENIENCE.  THANK YOUASPEN MEDIA

Complaint: [redacted]
I am rejecting this response because: The charges for the carpet are the main reason for the dispute and non payment. Polo Club replaced the carpet in the entire apartment  because of a high traffic area from the balcony to the living room area. Management was asked several times and given ample time after they received the move out notice to walk the apartment and let me know of any issues they might have. Their response was they would check it after move out. I expected a bill for cleaning that area instead I get charged  for carpet replacement in the entire apartment.  So simply put I will not pay for replacement of a carpet for a entire apartment for a area that could have been cleaned and not to mention the fact if management had done as asked and walked the apartment this whole thing could have been avoided. I have leased in 6 different apartments in Austin and have never had a apartment manager that was unwilling to do a walk through before move out or charge me for the replacement of carpet in a entire apartment until Polo Club. Every manager of every other apartment I've leased has been happy to do so. I feel that such a request is not unreasonable and at this point I have to wonder how many people they've charged to replace a carpet and if this is common with other apartment complexes or if this is way to keep carpets new at a discount for Polo Club. 
Regards,
[redacted]

Resident was not charged for the full replacement of carpet due to the age of the carpet. We prefer to clean than replace however we can not provide the next resident with heavy traffic carpet. Due to our company policy we do not replace portions of carpet- we replace all areas due to product changes.

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.My only other suggestion is that the company improve its online presence. I would have liked to have resolved the matter directly with the company; however, I could not find a working phone number for it online. That being said, thank you for your effort in resolving this matter.
Regards,
[redacted]

Thank you for reaching out to us in regards to your recent tow. Polo Club has very limited parking, with this said we give priority parking to our residents and not visitors. We educate our residents of our policies and coordinate with [redacted] to enforce them with no...

compensation.  We explain our parking to our residents at move-in and we point out to each resident where guest parking is and we give them a resident parking sticker. In addition we stress to them the importance of placing this sticker on their vehicle immediately because we do actively tow. We advise each resident there are 3 options for guest parking: guest parking pass, limited guest parking spots, or parking on the road. We expect that residents share this information with all guest, because they are the ones inviting that person into our community. In addition to the residents responsibility we have 2 large signs posted at the entry stating we do tow. I have attached them for you to review. Finally, we do not receive any financial gain from [redacted]- state law prohibits this. We give them our community policies in regards to parking and they enforce them.  Thank you again for reaching out-

Complaint: [redacted]
I am rejecting this response because:  I'm not interested in your policy. You charged about $500 for something that could have been cleaned which after talking to other residents that have moved from Polo Club that are having the same problem. I seriously doubt any attempt was made to clean the carpet. I had that area clened one other time same stain same area and it came out in one pass with a rug doctor. So I'm not buying the crap about prorated carpets and age. At best there entitled to a cleaning fee plus whatever was due on the utilities. Simple put I wouldn't recommend Polo Club to anyone. Management is to lazy to assist you with anything outside of getting your packages to you and sending maintenance over for any issues that may come up regarding apartment. The apartment was empty with the exception of several boxes in the kitchen area and could have easily been walked prior to move out since they said it had to be empty to walk it. I had everything moved out except the several boxes in the kitchen a little over 2 weeks before move out date. They were asked a number of times to walk the apartment so any issues can be addressed they'reresponse. That's not our policy yet I've never seen anything in writing that says they can't. I also would like to add when I say management I'm not talking about the entire staff. For the most part the staff is cool and helpful I'm referringto the apartment manager. Personally I think the are at least 2 other people in that office capable of doing a much better job than her of managing Polo Club. Like I said before getting a apartment manager to walk a apartment has never been a issue at any other apartment complex and I have never been referred to collection agency behind a high traffic area on a carpet. It's definitely a problem for a particular apartment manager at Polo Club. Had she did her job which Id have to say she doesn't this wouldn't even be a issue.   
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The manager is the one that stated a pre-inspection needed to be done prior to move out. I spoke to her assistant on more than 1 occassion to come and inspect the property. So that carpet charge need to be removed off. If this cannot be resolved we will further this in court.
Regards,
[redacted]

To whom it may concern:  The customer was helped by staff and was told to bring in chainsaw on several occasions that we would need  take a look at it to see what is going on. He refused to bring in chainsaw for our shop technician to look at and we explained that this was the...

protocol.  He demanded to get a refund on several occasions, and at that point we referred him to our Stihl representative. We spoke to theother Ace store and he had flat out demanded a refund from them as well.  They talked him into bring saw in to their location, looked at it and could not find anything wrong with it.  They asked if they could keepthe saw for a couple of days to go through it,  but customer was impatient and needed it fast.  They did replace the chain and said saw was running fine.

Revdex.com,Applicant applied for apartment on Friday September 29. On the same day, we responded with an approval and a welcome home letter congratulating her on her new home. In this letter it stated what items we would need prior to move-in, her new address, and contact...

information for utilities. We had contact with applicant the next 4 weeks. Applicant did not cancel until 1 month after her approval. We removed this apartment home from the market for 1 month and retained her holding deposit due to cancelling. The manager and regional reached out to her to explain our policy and applicant was unsatisfied with any comments. Due to Fair Housing Laws we are required to process all application, declines, and cancellations in the same manner. If you should have any further questions please feel to reach out, [redacted]

I have just done business with this company, they removed an old chimney and took away the debris. I found them to be professional, prompt and very polite. The clean up once the job was completed was amazing, they even washed down my deck. The office staff are positive and polite as well, The service was timely and a nice thing was their cell phones never interrupted the job.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I would like to accept the response and my refund, however, I feel, since I had to go this measure to get satisfaction and I made 2 trips to resolve this prior, this was unsatisfactory and I had a customer the other day that retired from another state Ace and we spoke about this and I will not shop Ace anymore and tell all my friends.  Also, my dad who is retired Chief of Police in Crystal Lake Illinois, worked at a Tempe Ace Hardware before awhile ago, and I will not shop ACE again.  I could have purchased these at Walmart.

At this time, I have been contacted...

directly by Ace Hardware regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 The companys claim department contacted me, and I am waiting for there replie today to resolve this matter..At this time it has NOT been resolved.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]