Ace Lubrication Equipment Service

Hello ***,I sent a email to Prodigy for a simple request on 8/and a second request on 9/to remove the DOG LINER FULL OF DOG POOH, the dog liner is over filled and filies are every where, not to mention that there are baggies of dog pooh on the ground near byNow how hard is it to remove it and refill it with doggie liners as well?? Please add this to the list of complaints because I have sent emails and nothing has been doneMy id number is [redacted] thanks!***

Current community rules allow only one car per adult driver with a max a of two per apartment The complainant has three cars and is "grandfathered" The parking at this community is at a premium To ensure she always has a parking spot the complainant will park one of her cars over the parking line, in effect double parking When she returns she will then either squeeze her car into the space left, or move her double parked car so she can fit her other car She mentioned she has a [redacted] and an old [redacted] bug, both very small cars that she able to squeeze into the small space created by her double parking Other residents either do not have a car small enough to fit into the space the complainant leaves, or they choose not to park there because they do want their car damaged.This apartment community has strict rules and background checks that are enforced by management The person with a felony was not a tenant An existing tenant started dating someone who had a felony When management discovered that this person was visiting the tenant the tenant was given an option to stop the visits at the apartment community, to move out on their own, or to be evicted The tenant moved out Rules can be difficult to enforce Someone double parking is easy to see A resident dating a felon is a little more difficult to discover Regardless, management is diligent in enforcing the rules.The irony in the complainant's complaint and desired resolution is that she wishes for the rules to be followed and enforced yet she asks that she have a special set of rules established for her.The complainant has caused a lot of trouble for management and other residents with her inconsiderate parking habits The resolution being offered to the complainant is for her to terminate her lease now and move out without penalty All rules, including parking rules , will continue to be vigorously enforced by management

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

This response is to one of three additional complaints this person has made In my initial response I stated that the complainant moved in prior to the community rules being changed to only allow two cars per apartment, therefore she is okay to have the three vehicles that have been approved I'm not sure why she brings this up again in her follcomplaints.The complainant continues to bring up the "felon" The felon is someone that an existing tenant began dating after the tenant had lived at the community I explained this in my initial response as well The felon never lived at the apartment community and when it was brought to our attention that our tenant was dating a felon she was told the felon could not come onto our private property for any reason and she moved out The complainant continues to bring up "going to court" Prodigy did not go to court, the complainant had to go to court because she was arrested when she called the police over a parking altercation with the felon.I offered in my initial response to allow the complainant to move out now and to break her lease with no penalty I'm not sure what better offer I could make, however she "rejects" it She continues with this barrage of complaints of how terrible the property is and how poorly it is managed, yet she does not want to move out The parking policy is not going to be changed to allow her to double park her cars, in essence saving a parking spot for herself We're also not going to make an exception to the rule for her I'm not sure why the complainant thinks she deserves to be guaranteed a parking space next to the door of the building she lives in when no other resident is guaranteed the same The complainant is clearly unreasonable an unreasonable person

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appea On AUGUST 8, I FILED A COMPLAINT AGAINST PRODIGY PROPERTIESMONTHS LATER, OCT 9, KNOWING THAT MY HUSBAND IS TRAVELING ON BUSINESS AND LYING EVEN FURTHER IN THEIR RESPONSE WHEN THEY SAID THAT I'M THE CONSTANT DRAMA, I WOULD LIKE TO ASK WHY IS NOT MY REQUEST NOT BEING GRANTED MONTHS AGO WHEN I HAVE ASKED FOR PRODIGY PROPERTIES TO RELEASE US OUT OF OUR LEASE ( NOT WHEN THEY KNOW MY HUSBAND IS TRAVELING OCT THRU NOV ) AND WHY CAN'T THEY SEND US WRITTEN DOCUMENTATION ON THEIR LETTERHEAD SAYING THEY WILL RELEASE US OUT OF OUR LEASE WITH A FULL REFUND ? FOR ALL THE TURMOIL AND DISTRESS THAT PRODIGY PROPERTIES HAS PUT US THROUGH !! THE DRAMA HAS BEEN ON YOUR COMPANY , AND ON BRIAN L [redacted] WHO SHOULD HAVE BEEN DOING HIS JOB AS A MANAGER ON THE PREVIOUS TENANTS THAT HAVE LIVED HERE THAT DIDNT GO BY THE RULES THAT ARE ON THE LEASE OR DOING BACKGROUND CHECKS ON PREVIOUS TENANTST SO DO NOT TRY TO SHIFT BLAME ONTO MEMY HUSBAND AND I HAVE HAD ENOUGH OR YOUR CONSTANT DRAMA! OUR LEASE IS UP IN APRILWE WILL MOVE OUT THENYOU DIDN'T RELEASE US MONTHS AGO, FROM OUR LEASE SO, WE KNOW THAT YOU HAVE NO INTENTIONS OF GIVING US IN WRITING A RELEASE OUT OF OUR LEASE! WITH A FULL REFUND OF OUR DEPOSITAS I STATED IN MY COMPLAINT IN AUGUST , WE HAVE ALWAYS PAID OUR RENT ON TIME, AND KEPT TO OURSELVES[redacted] PUBLISH THIS AND CLOSE MY FILE IT HAS BEEN RESOLVED!!!!OCT 8, @ 5:20PM Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I have always and consistently told them on time when there was a problemI would not wait until days later to tell them as the company supposedly says that I haveI would be told that they would come out to fix something or finish solving the problem on another day and then they would not show up on the day they told me they wouldAny damage that has been caused was done by their maintenence team's lack of urgency to fix things in a timely mannerI have talked to management and have come to an agreement finally with them but them saying I was negligent on telling them of issues in a timely manner is absurd Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] In response to the message we received from Prodigy Properties 9/13/2016, in regards to complaint ID [redacted] , we are not satisfied that this resolves the issue because the situation described by the company misrepresents what we went through with them Firstly, we spoke at length with [redacted] the property manager at [redacted] ***l apartments and were very forthcoming about our job situations He seemed to understand the situation and seemed sympathetic to understanding that we were in the process of getting employed there and [redacted] has indeed received a legitimate job opportunity but did not have a letter of acceptance yet We were fully cooperative with Mr*** [redacted] was prepared to submit any information or references to Prodigy that they needed and were told that we could submit our proof of income alternatively by showing that we had $8,in collective savings (a full year of rent) then that would satisfy their requirements for proof of income We submitted the application on Sunday 8/22/and didn't hear back from Mr [redacted] until that Friday the 23which point he said we had been approved and would be receiving lease agreement and welcome information on Monday 8/26/and at that point we could submit our proof of income in the form of bank statements via email in PDF format, or a screen shot of our online banking accounts, or a faxed paper copies of our bank statements [redacted] submitted a copy of his bank statement in PDF format via email and I submitted copies of my bank statements via screen shot via email to [redacted] I was emailed back by Ms [redacted] stating that they could not accept a screen shot of my online banking accounts and that I would need to send bank statements in PDF format, which I immediately did We sent this information together on the same day not "days apart" as they claim in their response [redacted] had physical cash in a safe that we keep in our apartment-no, he did not have it in another bank account He only has one bank account through Bank of America-a checking account and he deposited roughly $3,in it to provide proof of income Our combined income exceeded the amount that they were requiring, also After submitting my bank statements to Ms [redacted] , I was then told that I needed to provide her with all of my daily bank activity and, in her words, she said she needed to see "everything that was coming in and going out" of my bank account Bank of America does not provide daily bank account activity in bank statement formatI could've submitted this information to her via screen shot, but was told this was insufficient I emailed her telling her that I couldn't provide this information, but NOT to say that I wouldn't or that I was being non compliant or refusing her request I just needed to clarify the situation to her I actually was on the phone making a call to the Prodigy office when I received an email saying that our $deposit had been forfeited and we had lost the apartment We were objectively trying to satisfy her requirements for proof of income-but kept experiencing a barrage of questions about our financial ability to pay-which we thought we had given them-AFTER having been approved and given a lease agreement to sign electronicallyI understand the need to vet people when applying for places to live and I understand people intentionally lie about their situations and can be very dishonest, but we are not those people and I feel that we were never given a fair chance to prove that we were not "lying" I also feel that Ms [redacted] was making an inappropriate value judgement about both [redacted] and my financial situation-not understanding "where this money came from" and not giving me a chance to show that I legitimately have income that I could have provided haven been given a fairer chance toThey claim they were adversely affected by our "dishonestly" but to be honest we were just as adversely affected by theirs We had given notice to our landlord here in Atlanta over the weekend after we spoke with Mr [redacted] and after being told we were rejected, had to clamor to get back on our lease here-which he kindly let us do because we are "one of his best tenants and he was sad to see us go" (his words directly) We can provide proof our our interactions with both [redacted] and [redacted] and any further information to support our claim We would just like our $deposit back and while we appreciate that they are making this offer to us, to have to sign a statement that, in effect, says that we are lying to the Revdex.com and not telling the whole truth and rescinding our complaint, which we feel is legitimate, is not acceptable to us Thank you for your time and attention towards us in this matter Appreciatively, [redacted]

The Complainant stated they had job offers in Cincinnati. They we're asked for proof of the job offer since they had not started them. The Complainant then advised they expected to have a job offer coming soon, but had not yet been offered a job. The Complainant was still offered... an apartment if they could prove financial capability, which included proving they had at least one year worth of rent in the bank. The Complainant advised they did have one year worth of rent and they sent over several bank statements which added up to about half of what they needed. Days later they sent an additional bank statement showing enough in the account totaling one year of rent. However, the final statement they provided showed a large deposit just a few days earlier. It appeared the Complainant had moved money from other bank accounts into the bank account they had sent the final statement for, making it appear they had enough money, when in fact they didn't. The Complainant was asked for additional documentation for the bank accounts showing the most recent history and they refused to provide it. Because they promised they did have the money and the apartment was taken off the market and not shown to other prospects. It is important to note the apartment the Complainants were attempting to rent is the only apartment available in the otherwise completely occupied complex. With the Complainants refusing to provide documentation to back up their statements, it appears they were not completely truthful during the application process.The Company is willing to return the $200 deposit to hold the apartment, which the company did pending the underwriting process, if the Complainant responds to this BBB website with the whole truth, signs a settlement agreement and responds to the BBB website that their "issue" has been satisfactorily resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I was never arrested Jeff, so perhaps better reading of the facts is in order and gathering of more detailed information would be of service to you and your company.I dont double park, nor have I asked for special treatment and since I have brought this attention to the Revdex.com, you have cleaned up ( evicting tenants that are not abiding by the lease agreement ) thanks to those of us, like myself and others who live there.I would LOVE TO LEAVE THE PROPERTY AND HAVE ASKED FOR DOCUMENTATION IN WRITING ON YOUR COMPANY LETTERHEAD FOR US TO BE ABLE TO BREAK OUR LEASE BY END OF NOVEMBER WITHOUT PENALTY AND TO RECEIVE A FULL DEPOSIT AND YOU WILL NOT MAIL US THAT LETTER, WHY IS THAT JEFF ? DO YOU NOT MEAN WHAT YOU SAY ON THE Revdex.com MESSAGE PAGE ? MY HUSBAND AND I CAN NOT MOVE OUT BY OCTOBER AS HE WILL BE TRAVELING FOR BUSINESS, BUT AS I HAVE STATED BEFORE WHEN YOU DID NOT ANSWER ME, WE CAN MOVE OUT BY NOVEMBER AND I HAVE EVEN SENT YOU A EMAIL TO YOUR PRODIGY EMAIL AND HAVE LEFT MESSAGES WITH CONNIE, AND OTHER EMPLOYEES AS WELL.PSA RETRACTION ON YOUR COMMENT, THAT I WAS ARRESTED WILL NEED TO BE MADE! I WAS NEVER ARRESTED AND I HAVE COURT PAPERS AND OFFICERS NAMES TO PROVE THAT
Regards,
*** ***

Hello ***,I sent a email to Prodigy for a simple request on 8/and a second request on 9/to remove the DOG LINER FULL OF DOG POOH, the dog liner is over filled and filies are every where, not to mention that there are baggies of dog pooh on the ground near byNow how hard is it to remove it and refill it with doggie liners as well?? Please add this to the list of complaints because I have sent emails and nothing has been doneMy id number is ***thanks!***

Management does not dispute there were a few issues with this apartment during this tenant's lease There was water intrusion from heavy rains, a pipe from an apartment above this unit burst and a there was a plumbing leak in this unit's bathroom It is unfortunate that there were so
many issues during this tenant's lease, however they were all out of the control of management, or anyone for that matter The only thing management could have done is what they did and that was to immediately respond and make the appropriate repairs Ideally the water leaks would have been reported immediately by the tenant and the repairs could have been made sooner, that being said management was at the apartment making repairs as soon as the tenant notified them of the issues.With regard to not having an apartment available to move into, this is true This apartment community is consistently 100% occupied The complainant has given notice they are moving out at the end of June We're days away from then and their apartment is already re-rented The bathroom that was offered to the tenant by maintenance was vacant for days while it was being prepared for the next person to move in There were vacant apartments to move the complainant to.As of the date of this response all leaks and damage have been repaired and the tenant has not advised of any further issues.A disposition of the tenant's security deposit will be made in accordance with their lease and Ohio law

Communication like this has been part of the issue The complainant waits several days to let us know they had a leak Repairs were made last week and when maintenance personnel left there were no leaks Now, several days later the tenant mentions there is still a leak By the time we are advised of the leak additional damage to our property has occurred The tenant's house keeping also makes it difficult for maintenance personnel to work in the apartment The tenant has their personal property stored on the floors and strewn about the apartment Again it is unfortunate that a leak occurred Had the tenant notified us timely in the first place and each time thereafter the leak could have been repaired sooner The tenant agreed in their lease contract to notify us promptly of any circumstances that occur in the apartment that could cause damage to person or property They have failed to do so and their security deposit will be disposed of accordingly Any damages caused by their negligence in not notifying us of water leaks in a timely manner not covered by their deposit will be billed to the tenant

Current community rules allow only one car per adult driver with a max a of two per apartment.  The complainant has three cars and is "grandfathered".  The parking at this community is at a premium.  To ensure she always has a parking spot the complainant will park one of her...

cars over the parking line, in effect double parking.  When she returns she will then either squeeze her car into the space left, or move her double parked car so she can fit her other car.  She mentioned she has a [redacted] and an old ** bug, both very small cars that she able to squeeze into the small space created by her double parking.  Other residents either do not have a car small enough to fit into the space the complainant leaves, or they choose not to park there because they do want their car damaged.This apartment community has strict rules and background checks that are enforced by management.  The person with a felony was not a tenant.  An existing tenant started dating someone who had a felony.  When management discovered that this person was visiting the tenant the tenant was given an option to stop the visits at the apartment community, to move out on their own, or to be evicted.  The tenant moved out.  Rules can be difficult to enforce.  Someone double parking is easy to see.  A resident dating a felon is a little more difficult to discover.  Regardless, management is diligent in enforcing the rules.The irony in the complainant's complaint and desired resolution is that she wishes for the rules to be followed and enforced yet she asks that she have a special set of rules established for her.The complainant has caused a lot of trouble for management and other residents with her inconsiderate parking habits.  The resolution being offered to the complainant is for her to terminate her lease now and move out without penalty.  All rules, including parking rules , will continue to be vigorously enforced by management.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
I have always and consistently told them on time when there was a problem. I would not wait until days later to tell them as the company supposedly says that I have. I would be told that they would come out to fix something or finish solving the problem on another day and then they would not show up on the day they told me they would. Any damage that has been caused was done by their maintenence team's lack of urgency to fix things in a timely manner. I have talked to management and have come to an agreement finally with them but them saying I was negligent on telling them of issues in a timely manner is absurd.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appea
On AUGUST 8, I FILED A COMPLAINT AGAINST PRODIGY PROPERTIES. 3 MONTHS LATER, OCT 9, KNOWING THAT MY HUSBAND IS TRAVELING ON BUSINESS AND LYING EVEN FURTHER IN THEIR RESPONSE WHEN THEY SAID THAT I'M THE   CONSTANT DRAMA, I WOULD LIKE TO ASK WHY IS NOT MY REQUEST NOT BEING GRANTED  3 MONTHS AGO WHEN I HAVE ASKED FOR PRODIGY PROPERTIES TO RELEASE US OUT OF OUR LEASE ( NOT WHEN THEY KNOW MY HUSBAND IS TRAVELING OCT 31 THRU NOV 11 ) AND WHY CAN'T THEY SEND US WRITTEN DOCUMENTATION ON THEIR LETTERHEAD SAYING  THEY WILL RELEASE US OUT OF OUR LEASE WITH A FULL REFUND ? FOR ALL THE TURMOIL AND DISTRESS THAT PRODIGY PROPERTIES HAS PUT US THROUGH !! THE DRAMA HAS BEEN ON YOUR COMPANY , AND ON BRIAN L[redacted] WHO SHOULD HAVE BEEN DOING HIS JOB AS A MANAGER ON   THE PREVIOUS TENANTS THAT HAVE LIVED HERE THAT DIDNT  GO  BY THE RULES THAT ARE ON THE LEASE OR DOING BACKGROUND CHECKS ON PREVIOUS TENANTST SO DO NOT TRY TO SHIFT BLAME ONTO ME. MY HUSBAND AND I HAVE HAD ENOUGH OR YOUR CONSTANT DRAMA! OUR LEASE IS UP IN APRIL. WE WILL MOVE OUT THEN. YOU DIDN'T RELEASE US 3 MONTHS AGO, FROM OUR LEASE SO, WE KNOW THAT YOU HAVE NO INTENTIONS OF GIVING US IN WRITING A RELEASE OUT OF OUR LEASE! WITH A FULL REFUND OF OUR DEPOSIT. AS I STATED IN MY COMPLAINT IN AUGUST , WE HAVE ALWAYS PAID OUR RENT ON TIME, AND KEPT TO OURSELVES.[redacted] PUBLISH THIS AND CLOSE MY FILE IT HAS BEEN RESOLVED!!!!OCT 8, 2015 @ 5:20PM
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   The repairs are not complete and I still have water coming from the ceiling in the bathroom and they have not patched up the holes in the walls that they made
Regards,
[redacted]

This response is to one of three additional complaints this person has made.  In my initial response I stated that the complainant moved in prior to the community rules being changed to only allow two cars per apartment, therefore she is okay to have the three vehicles that have been approved.  I'm not sure why she brings this up again in her follow-up complaints.The complainant continues to bring up the "felon".  The felon is someone that an existing tenant began dating after the tenant had lived at the community.  I explained this in my initial response as well.  The felon never lived at the apartment community and when it was brought to our attention that our tenant was dating a felon she was told the felon could not come onto our private property for any reason and she moved out.  The complainant continues to bring up "going to court".  Prodigy did not go to court, the complainant had to go to court because she was arrested when she called the police over a parking altercation with the felon.I offered in my initial response to allow the complainant to move out now and to break her lease with no penalty.  I'm not sure what better offer I could make, however she "rejects" it.  She continues with this barrage of complaints of how terrible the property is and how poorly it is managed, yet she does not want to move out.  The parking policy is not going to be changed to allow her to double park her cars, in essence saving a parking spot for herself.  We're also not going to make an exception to the rule for her.   I'm not sure why the complainant thinks she deserves to be guaranteed a parking space next to the door of the building she lives in when no other resident is guaranteed the same.  The complainant is clearly unreasonable an unreasonable person.

Prodigy will allow you to terminate your lease early provided you vacate no later than 10.31.15.Both parties will sign an agreement agreeing not to discuss the settlement or offer opinions, feedback or reviews of the other party.If a rental referral from another management company is received by Prodigy, Prodigy will decline to complete it.Your security deposit will be dispersed in accordance with your lease agreement and Ohio law.Prodigy is not concerned with a Revdex.com rating.  Prodigy is not even an accredited business with the Revdex.com.  Prodigy is concerned with its residents, your neighbors, who complain about the constant drama with you.  They just want to live in peace.  Your neighbors would like for you to leave, so would Prodigy.