Ace Lubrication Equipment Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]  In response to the message we received from Prodigy Properties 9/13/2016, in regards to complaint ID [redacted], we are not satisfied that this resolves the issue because the situation described by the company misrepresents what we went through with them.  Firstly, we spoke at length with [redacted] the property manager at [redacted]l apartments and were very forthcoming about our job situations.  He seemed to understand the situation and seemed sympathetic to understanding that we were in the process of getting employed there and [redacted] has indeed received a legitimate job opportunity but did not have a letter of acceptance yet.  We were fully cooperative with Mr. [redacted].  [redacted] was prepared to submit any information or references to Prodigy that they needed and were told that we could submit our proof of income alternatively by showing that we had $8,960 in collective savings (a full year of rent) then that would satisfy their requirements for proof of income.  We submitted the application on Sunday 8/22/2016 and didn't hear back from Mr. [redacted] until that Friday the 23rd-at which point he said we had been approved and would be receiving lease agreement and welcome information on Monday 8/26/2016 and at that point we could submit our proof of income in the form of bank statements via email in PDF format, or a screen shot of our online banking accounts, or a faxed paper copies of our bank statements.  [redacted] submitted a copy of his bank statement in PDF format via email and I submitted copies of my bank statements via screen shot via email to [redacted].  I was emailed back by Ms. [redacted] stating that they could not accept a screen shot of my online banking accounts and that I would need to send bank statements in PDF format, which I immediately did.  We sent this information together on the same day not "days apart" as they claim in their response.   [redacted] had physical cash in a safe that we keep in our apartment-no, he did not have it in another bank account.  He only has one bank account through Bank of America-a checking account and he deposited roughly $3,800 in it to provide proof of income.  Our combined income exceeded the amount that they were requiring, also.  After submitting my bank statements to Ms. [redacted], I was then told that I needed to provide her with all of my daily bank activity and, in her words, she said she needed to see "everything that was coming in and going out" of my bank account.  Bank of America does not provide daily bank account activity in bank statement format. I could've submitted this information to her via screen shot, but was told this was insufficient.  I emailed her telling her that I couldn't provide this information, but NOT to say that I wouldn't or that I was being non compliant or refusing her request.    I just needed to clarify the situation to her.  I actually was on the phone making a call to the Prodigy office when I received an email saying that our $200 deposit had been forfeited and we had lost the apartment.  We were objectively trying to satisfy her requirements for proof of income-but kept experiencing a barrage of questions about our financial ability to pay-which we thought we had given them-AFTER having been approved and given a lease agreement to sign electronically. I understand the need to vet people when applying for places to live and I understand people intentionally lie about their situations and can be very dishonest, but we are not those people and I feel that we were never given a fair chance to prove that we were not "lying".  I also feel that Ms. [redacted] was making an inappropriate value judgement about both [redacted] and my financial situation-not understanding "where this money came from" and not giving me a chance to show that I legitimately have income that I could have provided haven been given a fairer chance to. They claim they were adversely affected by our "dishonestly" but to be honest we were just as adversely affected by theirs.  We had given notice to our landlord here in Atlanta over the weekend after we spoke with Mr. [redacted] and after being told we were rejected, had to clamor to get back on our lease here-which he kindly let us do because we are "one of his best tenants and he was sad to see us go" (his words directly).    We can provide proof our our interactions with both [redacted] and [redacted] and any further information to support our claim.  We would just like our $200 deposit back and while we appreciate that they are making this offer to us, to have to sign a statement that, in effect, says that we are lying to the Revdex.com and not telling the whole truth and rescinding our complaint, which we feel is legitimate,  is not acceptable to us.    Thank you for your time and attention towards us in this matter.  Appreciatively, [redacted]

The message says:"I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint."Then it says:"I have talked to management and have come to an agreement finally with them"Not sure how to respond.

The Complainant stated they had job offers in Cincinnati.  They we're asked for proof of the job offer since they had not started them.  The Complainant then advised they expected to have a job offer coming soon, but had not yet been offered a job.  The Complainant was still offered...

an apartment if they could prove financial capability, which included proving they had at least one year worth of rent in the bank.  The Complainant advised they did have one year worth of rent and they sent over several bank statements which added up to about half of what they needed.  Days later they sent an additional bank statement showing enough in the account totaling one year of rent.  However, the final statement they provided showed a large deposit just a few days earlier.  It appeared the Complainant had moved money from other bank accounts into the bank account they had sent the final statement for, making it appear they had enough money, when in fact they didn't.  The Complainant was asked for additional documentation for the bank accounts showing the most recent history and they refused to provide it.   Because they promised they did have the money and the apartment was taken off the market and not shown to other prospects.  It is important to note the apartment the Complainants were attempting to rent is the only apartment available in the otherwise completely occupied complex.  With the Complainants refusing to provide documentation to back up their statements, it appears they were not completely truthful during the application process.The Company is willing to return the $200 deposit to hold the apartment, which the company did pending the underwriting process, if the Complainant responds to this Revdex.com website with the whole truth, signs a settlement agreement and responds to the Revdex.com website that their "issue" has been satisfactorily resolved.