Ace RV Rentals

I have now rented an RV from Ace Rental two years in a row and both times have been a great. Has the RV been 100% perfect? Not at all and there were a few small issues with the RVs. However, Ace has always taken care of them and over the 10 years of renting RVs I have learned that stuff happens!!! I will say that their RVs and service to 1000% better than other National Companies (like Cruise America). I WILL be renting another RV from Ace next year without thinking twice!!!

We had a fantastic experience renting from Ace RV. When we first came to look at RVs months before our trip, they showed us some older models and then told us they were getting some brand-new Winnebagos and that they would recommend us renting one of those for just a fraction more. Everything was disclosed up front: insurance, additional costs, etc. When we decided a month before our trip that we wanted to add an extra day it was no problem. They even let us pick up the RV the night before so that we would have time to pack it.
Once we were on the road we had a few issues - they were very responsive and supportive while we were on the road. They texted/called to make sure we were ok once the issue were resolved. Never once did they make us feel like we were calling about something unimportant.
I highly recommend ACE RV rental and will definitely use them again in the future. We miss the Winnebago and loved our trip!

I rented a 30 foot RV from Acer in July 2015 for my family to travel from Maryland to Connecticut, Niagra Falls, Toronto and Gettsyburg, PA. Our trip lasted 8 days and this was our first RV trip. Our children are 8, 9 and 11 years old. The staff at Ace was helpful in providing an accurate quote for our trip and the RV we rented was about a year old. We submitted our deposit and insurance information.
The RV was well equipped, clean and in good working condition. Ali was very helpful during the check out process educating me on the features and operation of the RV. I made a few "rookie" mistakes during my trip and the staff was readily available via phone or text to answer my questions. I returned the RV and my security deposit was returned in full within a few days.
My only issue with my experience was having to deal with Northen Virginia traffic to pick up the RV! Certainly not the fault of Acer though.

We just returned from a week long RV rental from ACE. IT WAS AWESOME!
We rented #26-Thor and could not have been more pleased. The RV was in great shape and VERY CLEAN. As we had never been RVing before, they did a great job walking us through the RV and demonstrating how everything worked.
I have seen many complaints on the internet about how costly RVing is....and they are correct. It is not inexpensive. BUT....ACE took the time to completely review all charges with us...down to the smallest of details, so there would be no surprises.
And guess what? There were no surprises. We paid for exactly what we were expecting to pay for. The people at ACE were very upfront and transparent about all costs.
I would use ACE again in the future without hesitation.

My son and I have rented from ACE RV the past three years. Each time in the fall, for one week, to hunt in the Jefferson National Forest. We have rented the older, less expensive units and they have always operated satisfactorily in all systems. We have always dealt with Mrs Lola Blansett and found her to be friendly, thorough and professional in preparation for the rental and in training us for RV systems operation. Return of security deposit has been accomplished in 3 days. We are totally satisfied with ACE RV Rentals.

We checked around and found Ace RV Rental to be fair in their pricing. We rented a 2013 Class A with no issues. The staff were courteous, informative and knowledgeable about the coach. We will defiantly use them in the future and will recommend Ace to anyone. You get what you pay for in the RV rental business and despite what we read on older reviews Ace treated us fairly and professionally.

Pleasant surprise although I did went online to check the reviews and was really very skeptical but to my surprise not only they were helpful but actually recommended the RV which was less expensive. What we thought we want was way too big for our family of four. Mr. A[redacted] and L[redacted] did a great job explaining everything. I did experience some problem with the outside awning I called ACE Help line, A[redacted] the lead mechanic whom I called walked me through and explained what I was doing wrong. Nice, clean linens and kitchens are fully equipped. I thoroughly enjoyed my RV.
Keep it up ACE RV.

My recent experience with ACE was extremely positive. MY husband and I had rented an RV from another RV company in Central VA but when we went to pick up our rental (a 2015 26') and he tried to give us a 2004 beat up vehicle we were very disappointed that our vacation was completely ruined. That's when we found ACE. He had a 2015 RV ready for us within hours. Ali spent almost an hour going over all the features. The RV we rented was tperfect for our trip. Our ruined vacation was back on track thanks to ACE. We returned the RV on Saturday morning and had our security deposit refunded the same day. I would highly recommend this company.

Review: JUNE 2013

This business was very unorganized in many aspects. Their website does not give many details on the RVs they have for rent. They gave me the wrong towing weight of my rental over the phone and caused me to be forced to buy a special towing hitch ($600 USD) on the same day to make my weekend trip still workout.

As I pulled up to pick it up, they were still cleaning the unit I rented and made me wait longer. None of the proper electrical or water hookups were provided. Multiple items in the RV were broken including windows, the shower, ignitor for the stove, water pump. missing waste removal hoses, and towel rods. Having no electricity caused all our food to spoil and with no working shower, we would have been better off camping that weekend and not wasting the gas and effort of an RV. The list of complaints goes on and on. When I returned, the manager discussed getting back to me about a refund of my rental due to all the problems and then never answered my calls or called back after multiple attempts by me. I am currently disputing the charges and filing a claim against them with my bank.

Sincerely,

KHDesired Settlement: A full refund and compensation for the $600 tow hitch I was forced to purchase.