Ace's Indoor Shotting Range & Pro Gun Shop

We do apologize for the inconvenience with the mishaps with your order We also apologize for the delayed response to this complaint, the Revdex.com did not notify us of this complaint until the Mid December For your order, unfortunately, damage sometimes occurs and is out of our control however, replacements were sent out to you via freight According to our phone logs, we had contacted you and the trucking company via phone on several occasions to resolve the issue From the beginning of the issue, we have worked very hard to resolve your issue and for you to receive your merchandise in a timely manner We did provide consistent order status updates to you regarding your replacements such as that they had been sent for fulfillment and shipping information Also, communication from the trucking company was directly facilitated by us as we were in consistent contact with them regarding your issue We have refunded you for the one missing side chair in the amount of $This amount has been refunded to your original payment methodWe apologize for the inconvenience

Complaint: I am rejecting this response because: I paid in full prior to deliveryAfter months of trying to unsuccessfully resolve my issue, I began a dispute with my credit card companyThis action reversed the charge only one week ago, and now this business is threatening legal action, wage garnishment, and collections action even though they've charged my credit card againI still do not have a complete set in new condition, and the only response I get is more threatsWhat an extremely poor way to handle a poor customer experienceInstead of trying to make it right they just keep making it worse Regards, [redacted] ***

We did issue a full refund on the date, 3/1/as we specified on our previous message It normally takes 3-business days for your credit card company to show the refund on your account If you did not receive this refund on your account, please contact your credit card company and reference transaction number 8031709769, dated 3/1/ We emailed you on 2/25/regarding the status of your replacement, that it would ship within 1-business days however we received a Revdex.com notification on 2/26/indicating you wanted a refund, which was prior to shipping your replacement We had to cancel the replacement and issue a full refund per your request Again, we apologize for the inconvenience with your order

Complaint: I am rejecting this response because: It does not offer any solutions It is a request to call While it may lead to a resolution in the future, it is insufficient to close the complaint at this time Regards, C [redacted]

Dear C [redacted] ,We are very sorry to hear about your experience with your order We called you and left you a message earlier today We wanted to make sure you received our voice message We would appreciate it if you could call us back to take care of your concerns Our number is ###-###-#### Sincerely,Clockway.com

Dear Jim, We are sorry to hear about your experience Our customer service department took care of your issue: The replacement was delivered to you and also a return label was provided to you We appreciate your patience while our customer service team was working on your issue Please feel free to let us know if we can further assistance you Thank you.Clockway.com

We very much apologize for the inconvenience the customer
experienced with their order
Customer received their watch and a month later reported an
issue, Thursday. We contacted the customer within business days, Sunday. We asked
for more clarification on this issue as the
original issue description was
extremely vague. From the beginning we
were intent on resolving the issue but needed more specific information as many
issues can be resolved over the phone. We
sent a return label to customer and we received back a used watch with scratches on
it. We notified customer that a
replacement would be shipped shortly. We
were waiting for the new replacement watch to become available for shipping when we
received this complaint.
We have therefore cancelled the replacement and full refunded
customer for their used watch they returned. Thank
you!

We very much apologize for the inconvenience with the orderWe emailed the customer the tracking number before. The tracking number was the same tracking number that the customer has. We thought that the customer would track the shipment and they would know the status since it
was published on USPS site.On 1/20, the day before the customer filed this complaint, the shipment was already updated and showing in transit to them.The merchandise shows as having been delivered on 1/21/2016. If customer would like to request a return for refund, they may do so by contacting our customer service at ###-###-####

Dear Jim, We are sorry to hear about your experience. Our customer service department took care of your issue: The replacement was delivered to you and also a return label was provided to you. We appreciate your patience while our customer service team was working on your
issue. Please feel free to let us know if we can further assistance you. Thank you.Clockway.com

Dear C***,We are very sorry to hear about your experience with your order. We called you and left you a message earlier today. We wanted to make sure you received our voice message. We would appreciate it if you could call us back to take care of your concerns. Our
number is ###-###-####. Sincerely,Clockway.com

We were advised that we didn't receive this notification until 9/20/due to a Revdex.com system error The customer already received all of the items they ordered and signed off on them in good condition on 9/2/ However, the customer has not paid for this order in the amount of
$ We are waiting for the payment from this customer

We did issue a full refund on the date, 3/1/as we
specified on our previous message. It
normally takes 3-business days for your credit card company to show the
refund on your account. If you did not
receive this refund on your account, please contact your credit card company
and reference transaction number 8031709769, dated 3/1/
We emailed you on 2/25/regarding the status of your
replacement, that it would ship within 1-business days however we received a
Revdex.com notification on 2/26/indicating you wanted a refund, which was prior to
shipping your replacement. We had to
cancel the replacement and issue a full refund per your request
Again, we apologize for the inconvenience with your order

We are sorry to hear about your experience. Your return authorization was emailed to you on three separate occasions; 11/17/2016, 11/23/2016, and 1/1/2017. Our return authorization contains our return address in CA. However, the item was not returned to our authorized return
address. Unfortunately, since the item was not returned to our authorized return location, we were unable to process a refund since we do not have possession of the merchandiseAgain, we are sorry to hear about your experience

We very much apologize for the inconvenience with the order The customer has received their complete order Freight damage is out of our control When damage situation occurs, all we can do is to try our best to send out a replacement part as soon as possible We did ask the
manufacturer to ship out the replacement parts as soon as possible and we were billed for all the replacement parts and shipping fees to reduce the timeline.The bar customer received is already deeply discounted Also, we did not receive any compensation from the trucking company or the manufacturer for the undamaged items that were delivered.We do apologize for the inconvenience it has caused the customer Our claims supervisory team has reviewed the order per the customer's request They had already approved $discount due to the inconvenience and it was refunded to customer already Per our claims department, this is the discount they can offer for this order due to the item being already deeply discounted

Complaint:
I am rejecting this response because: I have not received the refund and when I spoke to a their"customer service rep" they told me they were sorry for their delay here is a copy of one email: Date 2/25/16 Dear Jean,This email is in reference to order# 3***499 (Product: Charles Hubert Classic Pocket Watch Jewel Mechanical - DCH5152). We apologize for the inconvenience with your order. We have submitted for a replacement watch to be sent to you. It will be shipped out within 1-business days. You should expect it sometime next week. A tracking number will be emailed to you once it ships out.Again, we thank you for your patience with your order.They told me the replacement watch would be mailed out the next daySo far no repelacement watch or refundAlso the defective watch is in their possession now for apx weeksI had to file a negative review on their web site before anyone contacted me and the negative review was never posted to their review on their site so they delete any negative review and only post star reviews on their web pagePlease keep posted so other shoppers are made ware of these issues with this company buyers beware
Regards,
J*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11094597, and find that this resolution is satisfactory to me
Regards,
S*** ***

Complaint:
I am rejecting this response because: It does not offer any solutions. It is a request to call. While it may lead to a resolution in the future, it is insufficient to close the complaint at this time
Regards,
C*** ***

Complaint:
I am rejecting this response because:
Clockway/Gift Theory's email response to you was exactly the same one they sent meObviously it's their standard go to email when their is an issue. I don't care what hand the manufacturer played in it with them, because it is the sellers responsibility to make sure the customer is taken care of, and not once over a month period, was I ever contacted by any sort of management regarding the multiple damaged goods I received from themIt cost me a lot of time and energy chasing them down with phone calls and writing emails to the seller only to be given a complete runaround each timeI had to take time off work to accept all of these damaged pieces as they had to be signed forThis should fall on the responsibility of the seller to be as accommodating as possible for the damaged pieces they shipped to meThis is by far the worst example of customer service I have ever experiencedSo it cost me hundreds of dollars and a horrific amount of stress and aggravation and cost them nothing??
Regards,
*** * ***

Complaint:
I am rejecting this response because: I paid in full prior to deliveryAfter months of trying to unsuccessfully resolve my issue, I began a dispute with my credit card companyThis action reversed the charge only one week ago, and now this business is threatening legal action, wage garnishment, and collections action even though they've charged my credit card againI still do not have a complete set in new condition, and the only response I get is more threatsWhat an extremely poor way to handle a poor customer experienceInstead of trying to make it right they just keep making it worse.
Regards,
*** ***

We just received this notification from Revdex.com on 9/20/regarding this notice We apologize for the inconvenience for the scheduling issue For some reason, the trucking company rescheduled the delivery with customer We provide free ground shipping
Unfortunately, we have no control over the trucking company's schedule and we cannot dictate their schedule Also, per our posted policy, we do not guarantee delivery dates due to the many variables that can impact a delivery We do provide two-day shipping on select items per our advertisement, not on all items Customer was full refunded at the end of August