Ace's Indoor Shotting Range & Pro Gun Shop

Complaint:
I am rejecting this response because:$is not an acceptable refund for a missing chair. They typically only sold in pairs, and the only place that sells an individual one is another store for $(Bed, Bath and Beyond) plus $for white glove delivery which I paid for from Clockway and they did not provide plus 8% tax. Thus for the missing side chair, white glove delivery and tax is $In addition, the furniture delivered on 12/arrived due to an incomplete white glove delivery on 11/(missing chairs). The delivery on 12/9, also incomplete (of missing chairs) was NOT delivered per the terms agreed which included white glove delivery (assembled and placed in my home). These three chairs that arrived on 12/arrived on my driveway, in an open box, in the rain, unassembled. In addition, I expect another refund for the damaged arm chair that occurred due the method Clockway decided to use against our agreement. Again, this is typically sold in pairs, but only one was delivered on my driveway damaged, in an open box, in the rain, unassembled. The cost to replace it via white glove delivery from the cheapest place I could find is again Bed, Bath Beyond for $291, plus another $white glove delivery fee, plus 8% tax comes to $448.20. In addition, I was also promised per my order a "free" clock valued at $per Clockway.com which I am not asking forThus, $is totally unacceptable. The I am asking to refunded the $which I originally asked for which less than the cost to replace the damaged chair and the missing chair, and without Clockway being charged for my labor. I came to that amount because that was the total cost I paid Clockway for a pair of side chairs (missing) and a pair of arm chairs (damaged) via white glove delivery, plus $for our labor which they should have provided per our payment agreement I am attaching the paperwork to reference. The paperwork from the freight delivery on 11/has my husband's comment on it that chairs are missing for your review
Regards,
A*** ***

We do apologize for the inconvenience with the mishaps with your order. We also apologize for the delayed response to this complaint, the Revdex.com did not notify us of this complaint until the Mid December. For your order, unfortunately, damage sometimes occurs and is out of our control
however, replacements were sent out to you via freight. According to our phone logs, we had contacted you and the trucking company via phone on several occasions to resolve the issue. From the beginning of the issue, we have worked very hard to resolve your issue and for you to receive your merchandise in a timely manner We did provide consistent order status updates to you regarding your replacements such as that they had been sent for fulfillment and shipping information. Also, communication from the trucking company was directly facilitated by us as we were in consistent contact with them regarding your issue. We have refunded you for the one missing side chair in the amount of $This amount has been refunded to your original payment methodWe apologize for the inconvenience