Ackermann Group

Our editorial team will be reviewing this issue and fix any issues Thank you for raising this issue

It appears the issue may be resolved, Svitlana was able to register for MasteringAandP for Marieb, Human Anatomy & Physiology, 8e I have found a contact from Svitlana Petrie, It came in May It is possible that Svitlana encountered a long hold time and was not able to chatOur chat went down which of course raised the call volume Customer Service has emailed Svitlana and asked for the access code and course ID to troubleshoot the issueThey have yet to hear back

Our marketing team has contacted the customer to find out where he saw this discount We have also asked our customer service people to provide a refund of $to this customer

A refund has been processed for his original transaction as he requested We advised him the refund, $66, will post back to his creditcard within 3-business days

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me

We refunded his *** [redacted] , on 9/15/ He should have received the refund back to his [redacted] card by now As of 9/25, the account under the email address, [redacted] , has work completed We expired his access to the OLP account under the email address, [redacted] when we processed the refund

Pearson apologizes for any inconvenience this has causedI will see to it that the refund is processed today

a refund has been processed for his online purchase The refund will be applied back to his credit card within 3-business days

Pearson VUE is a computer-based test delivery provider forinformation technology certification and professional licensure exams Person VUE operates over 5,AuthorizedTest Centers We value your input and have investigated the informationyou providedPearson VUE and Evaluation Systems recognizes that candidatecomments contribute to our pursuit of increasing overall qualityWe havereviewed the registration system and have confirmed that there were no errorswith the system at the time of purchaseIn a gesture of good faith, we have reached out to the candidate and haveextended a voucher to purchase the desired practice exam.Pearson VUE therefore considers this matter resolved andrespectfully requests that you close this complaint with notation of timelyresponse and proper handling of the underlying incident

refund was processed on 01/19/for $

The student never replied to an email from customer service and after reminders via email that we were waiting for a response, it auto closes since we did not get a response from the customer

This student purchased a MasteringBiology access code for Campbell, Essential Biology, 5/e and the course she is taking is using Johnson,Human Biology, 7/e which is why she was told that she needed to purchase another access code by one of our agents If she had purchased an access code for Johnson, Human Biology, 6/e and the edition was the only difference, then yes we would update her account with the correct book but not when the author, title and edition are differentShe then did an online purchase for the correct book but since she initially registered with the Campbell access code that is what appears when she logs into MasteringBiology so she contacted us again, we verified she purchased the new access for the Johnson book and then updated her access so the correct book in the course will appear when she logs inYou cannot register for more than one course using different books in the same SMS accountIf she goes to www.masteringbiology.com to log in, only the correct course is listed, however if she is logging into portal it will always show any active products she has registered for with an access code or online purchase

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Customer Service has emailed this student twice and she has never responded to emails We don't know what she purchased We tried searching by her email address and first and last name but we don't have any subscriptions for a [redacted] [redacted] for MyMathLab this semester She also states in her comments that she called to have the code extended for the student so it sounds like she isn't even the one using the product

Pearson processed a refund for her and she should have the refund back on her credit card within 3-business days

Customer Service was able to get him registered into the course with his existing Pearson account They will be emailing him to let him knowand sent his login credentials just in case We will forward that to our Quality Assurance team to work with the agents

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me

I am rejecting this response because:
All is fine and dandy but you fail to mention and acknowledge that I have (unjustly so) paid double the amount for one productLike you said I can't use the first code because it had a "different authour"--even though I wasnt even buying the eText/text from youI paid twice the amount to do homework problems? The technicality over why the code was rejected is understood, but this doesn't solve the issue of me having to pay doubleOne way or another, pearson received or rather TOOK money from me for products and Im never going to get to use one of the productsAlso, the support tech never mentioned anything about 5th/6th edition serial swaps, this is just like damage control now I feel likeWhile it may have been another edition, nowhere was it marked or implied (as several others in my class found out), that the code would not be accepted--even the instructor was shockedIn the future if you are going to emplore this revenue generating activity on the backs of students, please let students know in clear text on the front coverNot just " MASTERING BIOLOGY" --a huge mislabeling and misleading idea
Regards,
Jas Gill

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***