Ackermann Group

the student has a successful purchase to MyItLab. She emailed Customer Service back on 1/and we responded to her email advising that she did have a successful purchase, we provided the order details. She responded back that she was still having difficulty and the CS rep handling the
issue then referred her to Technical Support for further assistance. Her access is currently

I confirmed with customer service that two refunds in the amount of $on April 21. See attached screenshot. Regarding the second issue:the order that was submitted online, the online product was $and tax was estimated at $total $38.33. Her credit card was authorized for this amount.The final invoice for the order once it was fed to UOPS and was processed and the tax charge was adjusted to $3.01. When we charged her card for payment for the order we only collected $38.01.?

Our customer service manager spoke with this customer and it appears she has access to what she needs We advised that she will be provided a refund if she was charged twice We will also be investigating how customer service agents handled her concerns

The access code in the complaint was used to register for MyMathLab for *** *** at *** *** *** The charge below for $is for a MyMathLab subscription for *** *** at *** Would the parent like Pearson to cancel and refund the
subscription?

The student did try to place an order for MySpanishLab with eText for ***, ??Arriba! Comunicacion y cultura, 6e, Release (One-Semester) back on 1/17/but her credit card was declined. The three digit security code did not match bank recordsCustomer Service spoke with the
student this morning and explained that they spoke with Technical Support and we determined that she purchased a subscription for the same product back in June that expired but when she contacted Tech Support in January, for the declined transaction, the representative extended the subscription till mid February as a good faith gesture and I think it possibly caused confusion as to why she had access at the start of the semester and now she doesn't.The customer claimed that her card was charged and we requested proof of that

The access to the course material is dependent on the instructor’s setting for the courseIn this case the instructor ended course access on AUG-17-This is a setting the instructor has discretion over and we do not control If the course this semester was based on a different book a
new code would be neededWe checked his account and there is no current course this semester listed for himHe did mention that he would be forced to drop the course so this may be the reason one does not showHowever this is just a guess The access code only show month access and not as he stated in the complaint***

The adjunct professor was confusedWe have already spoken with herThisSchool does not require or use ***, and thus, students have no need to havean access code to ***The adjunct gained access to *** but it is notused at the school by the studentsThe adjunct thought that the
access code inthe front of the Text, which gives students access to certain parts of thecompanion website, was for ***It isn’tThe adjunct told thestudents to use the companion website for *** and of course they did notwork. the student did register with her CW access code that camewith the book so she should be okay now

Complaint: ***
I am rejecting this response because:
Thank you for this update and while it's true that I received a credit today, that wasn't the nature of my complaintThis "seller" advertises that they sell an item, which they
allowed me to purchase, but they don't actually sell itIt was a huge waste of my time; took hours of phone calls over three week period of time to unearth thisMy complaint is that they shouldn't advertise products they don't actual sellThat's advertising.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that the resolution is satisfactory to meI disagree with the characterization of the error as my fault as this is an implausible explanation of events, but by providing the correct product Pearson met my ideal resolution

I have filed a complaint (***) against Pearson EducationThey have contacted me again and have finally resolved my issue

A credit has been issued to this customer's credit card

I have been contacted by my school's Pearson rep who is taking care of everything to my satisfaction. Going after the company directly will be unnecessary at this point

Pearson VUE is a computer-based test delivery provider for information technology certification and professional licensure tests. Procedures for *** *** *** ** *** *** ** *** (“NCSBN”) are based on the requirements of NCSBN. Policies and procedures are established
by NCSBN and Pearson VUEBoth parties are obligated to adhere and enforce these policies and procedures even handily. Candidates who sit for the NCLEX exam have the option of purchasing “Quick Results.” Quick Results is an optional product offered to candidates that is an “unofficial” result scoreCandidates do not have to pay to receive their “official” resultThe official results are sent by the board of nursing 4-weeks after the exam is takenPearson VUE therefore considers this matter resolved and respectfully requests that you close this complaint with notation of timely response and proper handling of the underlying incident

The credit card refund was processed on 05/21.It will probably reflect on the account this week

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Will they also be making it easier to contact them without utilizing the Revdex.com?
Regards,

Our marketing team has contacted the customer to find out where he saw this discount.  We have also asked our customer service people to provide a refund of $30 to this customer

Our editorial team will be reviewing this issue and fix any issues.  Thank you for raising this issue

I am rejecting this response because:
Bank has verified $38.01 on 4/21 and $7.60 on 4/22 but have no record of either $7.60 refund on 4/21. Giving them the benefit of the doubt, is it possible they refunded these to the wrong account?Also the larger...

charge was not $38.01. It was processed for $38.33 on 1/7/15. Transaction number [redacted]

We refunded his [redacted], on 9/15/16.  He should have received the refund back to his [redacted] card by now.   As of 9/25, the account under the email address, [redacted], has work completed.  We expired his access to the OLP account under the email...

address, [redacted] when we processed the refund.