Acorn Landscaping & Maintnance

Dear [redacted] ***,Thank you for taking the time to leave your feedback.As you have been in touch with us directly, I am confident that we can assist you in finding a satisfactory resolutionPlease do respond to our latest response to your direct email so that we can fix the issue as soon as possible.Kind regards,James M [redacted] trivago user support

Dear ***,Thank you for contacting us with [redacted] s complaintWe are disappointed that [redacted] did not reach out to us directly for assistance prior to contacting the Revdex.comOur email address is [redacted] and we can also be contacted through the contact forms available in our support center pages on our website - [redacted] In terms of her booking issue, we are sorry to hear that she booked the wrong dateHowever, it is important to bear in kind that as a hotel search and price comparison site, trivago is not involved in the booking process between the user, the online travel agent and the hotel, and therefore cannot, in any way, claim financial responsibility for the transaction process between these parties.On trivago, users can search and compare different hotels and prices on our siteWe pull information from multiple OTAs (online travel agencies) and display the prices togetherHowever, once a user clicks through to view deal, they are directed to the appropriate booking site which provides that price to complete reservation and payment detailsOnce a booking is made on the website of a third party, a contract is concluded between the booking site and the user, and therefore no contract is concluded between the user and trivagoWhen making a booking online, it is always advisable to confirm all the booking details, including the dates, prior to entering any personal or payment detailsThe booking site's or hotel's booking T&Cs are also available on their site, these should be read before making any booking so you know what you are paying fortrivago keeps no records of the transactions made through the booking sites/hotels and cannot alter or access a booking in any wayWe merely display the deals from the booking sitesIn order to make any changes, cancel, or confirm a reservation, you need to contact the booking site/hotel directlyOnly they can amend a booking, trivago cannot.I hope the above clarifies everything from trivago's sideShould you require any further information please do let me know.Kind regards,Paraic O [redacted]

Dear [redacted] ,Thank you for taking the time to leave your feedback.We are truly sorry to hear that you experienced a geocoding mapping error on our siteWe only wish you had contacted us directly so that we could assist you and resolve the matterAs you have experienced, we unfortunately had the [redacted] in Lake Wales, FL incorrectly mapped to Concord, CAWe are really sorry that you encountered this error and the inconvenience it must have caused you.Could you please forward your booking confirmation and the screenshot you have mentioned to me at [redacted] and I will take care of the matter right away to that you are fully reimbursed for our mistake.I look forward to hearing from you at your earliest convenience.Kind regards,James M [redacted] trivago user support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and the matter has been resolved.Trivago has informed me that they are not responsible for transactions arising from their website and they directed me to an unaffiliated third party to find resolution.Sincerely, [redacted]

Hello [redacted] ,Thank you for your response.I am afraid I have been unable to open your PDF attachmentsPerhaps you can resend or even send to my email directly, [redacted] In terms of [redacted] 's complaint, we have agreed to honor the price as he requestedHe will receive his reimbursement from trivago this weekWe will then consider his case closed once that has happened.Should you require further feedback from our side, please don't hesitate to ask.Many thanks,Páraic

Dear [redacted] ***Thank you for taking the time to leave your feedback and complaint here.Firstly, I am terribly sorry to hear that you had this issue with your bookingAs a hotel price comparison site and the fact that bookings are not made with trivago, we do not have any access to any of your booking info I am afraidBut I can tell from your comments that you seem to have experienced a mismatched link where you were directed to a different hotel than the one you chose on trivagoPlease accept our humblest apologies for this, it is a very uncommon error on our site and one that we are working tirelessly to eradicate.In order for me to investigate the matter further and confirm that the error did in fact occur on our site, could you please provide me with the following information and send it to [redacted] for my attention: - Full name & address of hotel in Fremont you found on trivago - Please attach your booking confirmation for the incorrect hotel in IndianaWith the above info I will be able to confirm the error on our end and then will arrange with you for the full reimbursement.Once again, please accept our humblest apologies for this very negative experience that you have had on our siteI really look forward to hearing from you directly so that we can get your issue resolved ASAP.Kind regards,James M [redacted] trivago user support

Dear [redacted] , Thank you for providing us with [redacted] 's complaint.First of all, we are very sorry to hear that [redacted] has had this inconvenience.A member of our Hotel Relations team will contact *** [redacted] immediately in order to assist him with his account issue and help resolve it to his satisfaction.Should you require any further information from my side then please do let me know.Kind regards,Páraic O'M***trivago user support.North America

Thank you for taking the time to contact trivago GmbH regarding this issueWe would like to address the comments and concerns which have been brought to our attention.All agreements that arise regarding a hotel booking are between the user and the respective external contracting booking site (EasyToBook in this case)In particular, trivago does not act asorganizer or travel agency at any timeThe terms and conditions of the respective organizer or travel agency apply exclusively, especially regarding the right to cancel and to withdraw exclusively, especially regarding the right to cancel and to withdrawThe contact for the processing of bookings and payments, as well as questions about the contract, is the respective contracting booking sitetrivago remainsuninvolved in such contractual arrangements, agreements and claims between the user and the respective external contracting booking siteFor additional information regarding our terms and conditions please refer to [redacted] However, we are currently in contact with both the user and the booking site (EasyToBook) in order to come to favorable resolution for all parties and are very confidentof doing so.We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us.Yours sincerely,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becauseTrivago cannot back out of this saying they do not handle transactions If someone books a room on their site, they are part of the process They are an extension of those they choose to do business with In this case, they are the front for the business transaction I am not satisfied and have been through hours of frustration dealing with this These booking sites and hotels SHOULD NOT be allowed to conduct business in this manner How many consumers just allow this to happen because they do not want to go through the hours of frustration like I did They try to confuse the consumer with all the charges and parties involved and do not take responsibility Everyone just points the finger elsewhere and the consumer is left pulling their hair out I imagine this double-charging of resort fees is HUGE business for them and it should be stopped No I am not satisfied and no I have not been properly compensated for the time and frustration In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear [redacted] ,Thank you for alerting us to [redacted] 's complaint. It looks as though [redacted] has not contacted us directly to date so that we could assist her with her very serious complaint.First of all, I would like to express our sincerest apologies that she had such a terrible... experience with her CancelOn booking. I have contacted CancelOn's management directly toinform them of the complaint and express my concerns regarding the booking issue and the lack of compassionate customer service she experienced in the aftermath. From our perspective it is simple not good enough and we will make sure that [redacted] is refunded in full at the very least.I would just like to clarify things from our side if I may. [redacted] made her booking with CancelOn via trivago Express Booking, where we act as the facilitator in the booking process. However, as a hotel search and price comparison site, trivago does have access to the Express Booking info, but is not responsible for the communication between the booking site and the hotel. We cannot alter a booking in anyway. The fact that the booking was not in the system of the hotel would be the fault of communication between CancelOn and the hotel, we have no control over this.As I write this, I have received an immediate response from CancelOn informing me that they will contact [redacted] immediately to assist her. If she would like to get in contact with me she can do so at [redacted] and I would be more than happy to assist her further.Should you have any further inquiries, please do let me know.Kind regards,Paraic O'M***trivago User Support North America.

Dear [redacted] ,Thank you for providing trivago with this complaint from [redacted] .We would like to make it quite clear that although we are very sympathetic towards [redacted] 's situation, she did not make any sort of transaction with trivago.The gentleman in question, MrMark K***, is not, nor ever has been an employee of trivago GmbHtrivago is a hotel search and price comparison site, not a booking siteIt is not possible to make bookings on trivago or over the phone with a trivago representative.On trivago, users can search and compare different hotels and pricesWe pull information from multiple OTAs (online travel agencies) and display the prices togetherHowever, once a user clicks through to ‘view deal’, they are directed to the appropriate booking site which provides that price to complete reservation and payment detailstrivago doesn't actually have any involvement in the making of the booking or the subsequent transaction.At this stage, we would recommend that [redacted] contact her bank/credit card company to dispute the $chargeWe would also very much like for her to get in contact with us directly to provide as much information regarding this MrK [redacted] in question and the company he is actually representingShe can send all relevant information to [redacted] FAO James M [redacted] which will then be forwarded to our legal department for further investigation.I hope that the above clarifies things from our side, the actual trivago.Kind regards,James M [redacted] trivago User Support - North America

Hello [redacted] ,As previously explained, no bookings are made on or though trivago [redacted] made his booking with [redacted] They have informed us that he has been refunded the mistakenly charged fees by the hotel and Cancelon have also applied a 10% discount for the inconvenience.We will remain in direct contact with [redacted] to confirm the above and assist him where possibleHowever, as explained, trivago is not involved in the booking transaction between the user, the booking site and the hotelWe merely display and compare the deals available from the booking sites as a free service to our usersKind regards,James M [redacted] trivago user support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Yes, that is correct, *** is one of the 300+ booking sites that we compare deals fromBut no, that is totally incorrect, our major function is not to 'steer people to ***'No one booking site receives favoritism, they are all on a level playing fieldIf *** deals
are more prominent for certain hotels then that is simply down to them having the better deal available at that certain timeNo where on the trivago website does is state that we only have USA affiliatestrivago itself is a German company and the majority of the booking sites available on *** are not from or based in the USA. It is not clear from *** complaint what the actual booking issue is but if further assistance is need please do contact us directly at ***Our user support team would be more than happy to reach out to *** on your behalf.Please bear in mind that as a hotel search, trivago is not involved in the booking process between the user, the online travel agent and the hotel, and therefore cannot, in any way, claim financial responsibility for the transaction process between these parties. On trivago, users can search and compare different hotels and prices on our siteWe pull information from multiple OTAs (online travel agencies such as *** or ***) and display the prices togetherHowever, once a user clicks through to ‘view deal’, they are directed to the appropriate booking site which provides that price to complete reservation and payment detailstrivago doesn't actually have any involvement in the making of the booking. I hope the above information clarifies things from our sideShould you require any further info please do let me know. Kind regards, Paraic O***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The solution is under process and I am waiting to hear from themI shall update Revdex.com once the complaint is resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Hi ***, Tasks for following upWhile Trivago has agreed upon honoring the price, I am still waiting for the reimbursementI shall write back to you as soon as I have the refund. Regards,***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *

Please note that trivago is a hotel price comparison site and not a booking siteYou cannot make a booking on or through trivago. We are not involved in the booking process between the user, the online travel agent and the hotel, and therefore cannot, in any way, claim financial
responsibility for the transaction process between these partiesWhat trivago does is simply displays the deals from the booking sites all together, in one place, for users to compare and choose from. On trivago, users can search and compare different hotels and prices on our siteWe pull information from multiple OTAs (online travel agencies such as Expedia or Booking.com) and display the prices togetherHowever, once a user clicks through to ‘view deal’, they are directed to the appropriate booking site which provides that price to complete reservation and payment detailsAgain trivago doesn't actually have any involvement in the making of the booking. trivago keeps no records of the transactions made through the booking sites and cannot alter or access a booking in any wayIn order to make any changes, cancel, or confirm a reservation, you need to contact the booking site which was used to make the booking.Should you need any further assistance or information from me then please do let me know.Kind regards,Paraic O***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear NYRevdex.com,Again, we apologize for the inconvenience *** *** has experiencedHis refund has been processed on our sideDepending on his bank, it could take some days to be reflected in his account. Should *** *** require any further assistance he should feel free to contact us directly.Kind regards,Paraic O'M***trivago North America

Dear ***, Thank you for providing us with *** ***'s booking issue.He was in fact in contact with us directly, but due to a unforeseen temporary backlog we were unable to get back to him in the desired time of two business daysWe have done so now and have also contacted *** on his
behalf to try mediate in a resolution for him.As mentioned to *** *** directly, as a hotel search and not a booking site, trivago is not involved in the booking process between the user, the online travel agent and the hotel, and therefore cannot, in any way, claim financial responsibility for the transaction process between these parties.We keep no records of the transactions made through the booking sites and cannot alter or access your booking in any wayIn order to make any changes, cancel, or confirm a reservation, one needs to contact the booking site which was used to make the booking.On trivago, users can search and compare different hotels and prices on our siteWe pull information from multiple OTAs (online travel agencies) and display the prices togetherHowever, once a user clicks through to ‘view deal’, they are directed to the appropriate booking site which provides that price to complete reservation and payment detailstrivago doesn't actually have any involvement in the making of the booking.However, we do take our user's booking issues seriously and always do our utmost to help them find a solutionAs we have informed *** ***, we will revert to him once we have received feedback from ***.I hope that the above clarifies things from our side and our role as a hotel search in the booking processShould you require any further information, please don't hesitate to ask.Kind regards,Paraic O'M***trivago user support