Acorn Landscaping & Maintnance

Thank you for taking the time to contact trivago GmbH regarding this issue. We would like to address the comments and concerns which have been brought to our attention.All agreements that arise regarding a hotel booking are between the user and the respective external contracting booking site...

(EasyToBook in this case). In particular, trivago does not act asorganizer or travel agency at any time. The terms and conditions of the respective organizer or travel agency apply exclusively, especially regarding the right to cancel and to withdraw exclusively, especially regarding the right to cancel and to withdraw. The contact for the processing of bookings and payments, as well as questions about the contract, is the respective contracting booking site. trivago remainsuninvolved in such contractual arrangements, agreements and claims between the user and the respective external contracting booking site. For additional information regarding our terms and conditions please refer to [redacted]However, we are currently in contact with both the user and the booking site (EasyToBook) in order to come to favorable resolution for all parties and are very confidentof doing so.We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.Yours sincerely,

Dear [redacted]Thank you for taking the time to leave your feedback and complaint here.Firstly, I am terribly sorry to hear that you had this issue with your booking. As a hotel price comparison site and the fact that bookings are not made with trivago, we do not have any access to any of your...

booking info I am afraid. But I can tell from your comments that you seem to have experienced a mismatched link where you were directed to a different hotel than the one you chose on trivago. Please accept our humblest apologies for this, it is a very uncommon error on our site and one that we are working tirelessly to eradicate.In order for me to investigate the matter further and confirm that the error did in fact occur on our site, could you please provide me with the following information and send it to [redacted] for my attention: - Full name & address of hotel in Fremont you found on trivago - Please attach your booking confirmation for the incorrect hotel in IndianaWith the above info I will be able to confirm the error on our end and then will arrange with you for the full reimbursement.Once again, please accept our humblest apologies for this very negative experience that you have had on our site. I really look forward to hearing from you directly so that we can get your issue resolved ASAP.Kind regards,James M[redacted]trivago user support.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseTrivago cannot back out of this saying they do not handle transactions.  If someone books a room on their site, they are part of the process.  They are an extension of those they choose to do business with.  In this case, they are the front for the business transaction.  I am not satisfied and have been through hours of frustration dealing with this.  These booking sites and hotels SHOULD NOT be allowed to conduct business in this manner.  How many consumers just allow this to happen because they do not want to go through the hours of frustration like I did.  They try to confuse the consumer with all the charges and parties involved and do not take responsibility.  Everyone just points the finger elsewhere and the consumer is left pulling their hair out.  I imagine this double-charging of resort fees is HUGE business for them and it should be stopped.  No I am not satisfied and no I have not been properly compensated for the time and frustration. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],Thank you for contacting us with this complaint.After checking our user support system it seems as though we have received no direct complaint from a [redacted] regarding the booking issues highlighted. We are very disappointed that [redacted] decided to file a complaint with...

the NYRevdex.com rather than come to us first so that we could provide the necessary assistance.We are very sorry to hear about [redacted]'s booking payment issue. However, I am afraid that trivago is not affiliated with [redacted] in anyway, we do not list their hotel deals on our site. With that said, it is not possible that [redacted] clicked on a deal on trivago that took her to [redacted]. Please note that as a price comparison site/hotel search, trivago is not involved in the booking process between the user, the online travel agent and the hotel, and therefore cannot, in any way, claim financial responsibility for the transaction process between these parties. However, we will do our utmost now to provide all necessary information so that [redacted]'s booking issue gets resolved. We will need her to forward her booking confirmation to us so that we can look into the matter further. If she did use trivago to find her hotel then it was not [redacted] that she was directed to from our site to make her booking. But we do need to figure out what site she was directed to and her confirmation should help us do just that. This can be sent directly to me at [redacted]I would just like to provide you with a little more info on what trivago is and what we do. As mentioned trivago is a price comparison site/hotel search where users can search and compare different hotels and prices. We pull information from multiple OTAs (online travel agencies) and display the prices together. However, once a user clicks through to ‘view deal’, they are directed to the appropriate booking site which provides that price to complete reservation and payment details. trivago doesn't actually have any involvement in the making of the booking. I hope the above clarifies things from our side. We very much look forward to hearing from either you or [redacted] at your earliest convenience so that we can get to the bottom of this matter.Kind regards,[redacted]trivago user support adviser North America.