We really like the stairlift, but my husband is 6'2" so it really is too low and you don't have anything to make it higher (it's the outside lift)I had to make a pillow 4" higher and it works now
I don't know how acorn stays in business .Taking advantage of elderly helpless peopleIt's like buying a car from dealer soon as it leaves the lot not only does depreciate but the dealer doesn't care what happens to you or your car their hands are washed ,infact they don't want to know youI'm sure I'm the only one with this story because I saw reviews that were negative but trueIt all sounded to familiar to my experience with acornI have issues with my chair ever since day one .service men would have to come every other week because the chairlift stopped workingI bought an extended warranty(thank God) as I'm an year old woman living in my home alone .I have gotten stuck at the top of the stairs not knowing what to do as I was panicking thinking that I was falling out of the chair (scary feeling/helpless) last year I have complaints but not as many as this year Servicemen have been to my house several times The chair just keeps getting worse ,more problemsI feel like I got a lemon of a chairThe most current service call was done two days ago .the servicemen came spent hours fixing it worked the next day then the chairliftt just shut down(Mind you he was here Friday chairlift died on sat) I called the service number they said to try shutting off the key and pushing another button underneath the chair It didn't work .neverthelessI was stranded they told me that I had to wait till the following day to get a servicedNot only the next day but late in the afternoonI don't understand a company that deals with such an important necessity for elderly and handicapped people would not have a service men come to fix it(it was an emergency) A corn should forecast and foresee such problems and be able to help its customers .regardless of time and day .customers service needs to be trained professionally as they were rudeAnd hung up on me not once but twice Infact one customer service didn't even give me a chance to tell my story she kept asking me if I paid the servicemenAnd started to get nasty then hung up meHowever there was one customer service rep that was helpful I got a great deal of run around and nothing done .cant believe this help those who have just bought an acorn chairlift
We started out using it right away very helpful to my wife who has had both knees replaced plus back surgeryI have had knee surgeries replacement twicePacemaker stintsWe hope this equipment will give us many more years in our homeWe are both up in the year bracketThank you for all your help and installation services
Sales staff was very friendly and helpful (Sue K***Installer was very professional, very tolerant of my puppy and very thorough in explaining the chair use/functions (Josh H***)
So far it has been an excellent way for my son in law to be a regular part of the family when he visits He no longer has to stay in one confined area It is fantastic!! Installer was very informative and helped us make proper adjustments!
After listening to a copetitor's "pitch" about the superiority of his product, I decided to check-out Acorn for myselfGlad I did! Not only are we totally satisfied with the performance ot the two 14' Acorn lifts we purchased, we are elated with the $6,savings we realizedWe'll share the numbers with any doubters......as well as allowing them to test our Acorn's excellent performanceThis review was written because we've learned that a sales pitch that relies primarily on 'KNOCKING" the competitor usually touts a product that has little, if any, superiority to offer
Husband bought years ago (2013)He used it because of lung diseaseI used it because of arthritis in kneesHe died months laterI got cancer, chemo kicked my butt so I used itThen survived cancerHad knee replacements beginning of Used it then and nowJust love it!! Was recommended by my UncleThey had one cause my Aunt couldn't walk very muchLike me, laundry in basement
We were very impressed with the enthusiasm and knowledge of the sales and installation personnel Dan, our installer, was very prompt, courteous, and knowledgeable He didn't leave until he was sure we fully understood and were comfortable with the use of the stairlift We've only had the unit a couple of days but we used it a number of times and are very pleased to finally have access to our lower level
We really like the stairlift, but my husband is 6'2" so it really is too low and you don't have anything to make it higher (it's the outside lift)I had to make a pillow 4" higher and it works now
I don't know how acorn stays in business .Taking advantage of elderly helpless peopleIt's like buying a car from dealer soon as it leaves the lot not only does depreciate but the dealer doesn't care what happens to you or your car their hands are washed ,infact they don't want to know youI'm sure I'm the only one with this story because I saw reviews that were negative but trueIt all sounded to familiar to my experience with acornI have issues with my chair ever since day one .service men would have to come every other week because the chairlift stopped workingI bought an extended warranty(thank God) as I'm an year old woman living in my home alone .I have gotten stuck at the top of the stairs not knowing what to do as I was panicking thinking that I was falling out of the chair (scary feeling/helpless) last year I have complaints but not as many as this year Servicemen have been to my house several times The chair just keeps getting worse ,more problemsI feel like I got a lemon of a chairThe most current service call was done two days ago .the servicemen came spent hours fixing it worked the next day then the chairliftt just shut down(Mind you he was here Friday chairlift died on sat) I called the service number they said to try shutting off the key and pushing another button underneath the chair It didn't work .neverthelessI was stranded they told me that I had to wait till the following day to get a servicedNot only the next day but late in the afternoonI don't understand a company that deals with such an important necessity for elderly and handicapped people would not have a service men come to fix it(it was an emergency) A corn should forecast and foresee such problems and be able to help its customers .regardless of time and day .customers service needs to be trained professionally as they were rudeAnd hung up on me not once but twice Infact one customer service didn't even give me a chance to tell my story she kept asking me if I paid the servicemenAnd started to get nasty then hung up meHowever there was one customer service rep that was helpful I got a great deal of run around and nothing done .cant believe this help those who have just bought an acorn chairlift
We started out using it right away very helpful to my wife who has had both knees replaced plus back surgeryI have had knee surgeries replacement twicePacemaker stintsWe hope this equipment will give us many more years in our homeWe are both up in the year bracketThank you for all your help and installation services
So far, so good!
Professionable
Sales staff was very friendly and helpful (Sue K***Installer was very professional, very tolerant of my puppy and very thorough in explaining the chair use/functions (Josh H***)
Highly recommend Acorn Stairlifts for anyone who needs a stairlift The service has been excellent
Thank you for being so easy to work withNo high pressure - just attentive customer service
So far it has been an excellent way for my son in law to be a regular part of the family when he visits He no longer has to stay in one confined area It is fantastic!! Installer was very informative and helped us make proper adjustments!
After listening to a copetitor's "pitch" about the superiority of his product, I decided to check-out Acorn for myselfGlad I did! Not only are we totally satisfied with the performance ot the two 14' Acorn lifts we purchased, we are elated with the $6,savings we realizedWe'll share the numbers with any doubters......as well as allowing them to test our Acorn's excellent performanceThis review was written because we've learned that a sales pitch that relies primarily on 'KNOCKING" the competitor usually touts a product that has little, if any, superiority to offer
Very professional, everything promised came to satisfactory conclusion
It is very helpful for my husband
Husband bought years ago (2013)He used it because of lung diseaseI used it because of arthritis in kneesHe died months laterI got cancer, chemo kicked my butt so I used itThen survived cancerHad knee replacements beginning of Used it then and nowJust love it!! Was recommended by my UncleThey had one cause my Aunt couldn't walk very muchLike me, laundry in basement
This will be my first time using product
We were very impressed with the enthusiasm and knowledge of the sales and installation personnel Dan, our installer, was very prompt, courteous, and knowledgeable He didn't leave until he was sure we fully understood and were comfortable with the use of the stairlift We've only had the unit a couple of days but we used it a number of times and are very pleased to finally have access to our lower level
Everything went fineNo problems at allThank you!