Action Collision Specialists LLC

As per Mr [redacted] saying he was not aware it seems really not true His vehicle was fixed prior to this recent accident by us and [redacted] was his insurance company at that time and they were aware of our posted rates and rates on our estimates [redacted] did pay the $per hr and $for structural rates and the car was delivered by us to the customer house which is approx1/hrsaway we do this as a customer service This accident that Mr [redacted] is now talking about is the same vehicle same type of damage just a little more involvedWe picked up his vehicle from his home and repaired it and then returned it to his home He knew our rates and when I told his wife which I have a time dated and stamped for our records she replied don't worry about the rates my husband will take care of it with ***So we finished repairs and then delivered vehicle but the [redacted] did not pay our rates which is not our problem since the insurance is Mr [redacted] and he is the only one that can give permission to work on his vehicle and he is responsible for all payments of repairsWe have a signed authorization form from him and I have attached a sample of the form and it states clearly that if the insurance does not pay that the customer pays and that they pay our rates look at form attachedI feel that Mr [redacted] is playing the sympathy card and I am not pleased with thatWe all have problems and struggles in life and he just needs to pay his bill and he refuses to pay as agreed in the form he signedI am tired of the rhetoric and putting he blame on us He has left us know choice that we may have to file legal action to get paid our monies that our owed to usIn closing we do an excellent job in repairs and we are certified by the manufacture and that is why our prices our differentFor example there is Walmart prices and then there is Nordstrom's prices we are in the Nordstrom category Mr [redacted] knew our prices before the second accident and he knew he was responsible for the bill We gave him over days to get the bill resolved he choose not to go to court against his insurance company that his choice but the paper he signed says if he does not do that then he will pay the outstanding amount of he bill to us which he has not done at this timeWe run a very ethical business and we try to take care of our customers needsIn this case we feel we have been more than fair and patient with Mr [redacted] we know he has had some hardships but we gave him plenty of time to pay us or to take his insurance to courtI am disappointed that he thinks we have not treated him rightly we feel we have and I hope he will pay us in the future we also have bills, wages etcthat we are responsible for and families that work for us I hope he does the right thing and pay us soonsincerely Steven B [redacted] GM/Owner Action Collision Specialists

Complaint: [redacted] I reject the business' response for the following factually based reasonsI will address the misrepresentations by the business one by one:First, the allegation that we were aware or should have expected the business would charge? a higher aluminum repair rates of $and $150/hour for aluminum repair for the second accident is unfoundedWhile the first accident involved hood and fender? aluminum damage and repairs, the second far more minor accident only involved the plastic? headlights and urethane front? bumperThere was no aluminum damage whatsoever in the second accident, so we nor [redacted] never expected they would try to improperly charge [redacted] (or us) for the $120/hour aluminum repair rateThe business' rationale for doing so in the second minor urethane bumper damage accident is misguided at best and fraudulent at worstIn addition, we have never been to this shop to see their "posted rates," as our [redacted] was picked up and delivered to our home.? The only assumption we made was that since [redacted] and the business played nicely after the first severe accident, that the business would again play nicely with [redacted] after a far less severe accidentTheir website says they handle all the issues with the insurance company and work with all insurance companies.After the second accident, we had to take the poorly repaired [redacted] to a [redacted] dealer for repairs they messed up or missed; they delivered our car after the second accident with the hood bolts loose, the hood? crooked, an Air Bag Light On, and a turn signal light not workingThis lack of quality control and oversight doesn't reflect "Nordstrom prices" and not even WalMart prices! (Attached, are the email meeting notes for the two appointments we had to bring the [redacted] back to safe operating condition and miss a full day of work in the process!)Second, the allegation that my wife told the business that they should not worry about [redacted] paying the rates is patently falseWe never heard about there being any issue with [redacted] paying the rates until after they finished the repairsThe time stamped notes were fabricated by the businessProof of this is included in the earlier initial response and attached proofs which include emails from the business advising me they had not kept and had no time stamped notesIf they put in writing they had no time stamped notes, how can you believe the notes they produced that were fabricated and contradicted all their earlier testimony, including their assertion that [redacted] NEVER told them, and they never told us about any non payment of the claim until AFTER the car was in detail and being delivered to usThird, as far as signed a signed authorization form, I am sure any court of law would not expect this language to relate to likely fraudulent billing practices for aluminum repairs at twice the standard repair rate, when no aluminum damage was present in the second accident.? Fourth, the business' feeling that we are paying the sympathy card to get out of paying is not our intentionOur intention is for the business to recognize that their behavior, constant misrepresentations, questionable billing practices, and aggressive pursuit of a customer who cooperated with them in every way possible, is particularly heinous when we are dealing with treatments for Cancer doctor appointmentsFurthermore, their refusal to return our car without us paying $4k plus at that time, or signing an agreement under duress, left us with no choice, as we had to go to Cancer appointments and work, and not having transportation had life and death consequences during this timeThis is a factFifth, his assertion that we just need pay their highly questionable aluminum repair bill for urethane and plastic repairs only doesn't take into account that they misrepresented to us about what they knew about the repairs not being paid, when they knew about it, and lied about not having shop notes in writing, or fabricated shop notes that killed any chance of winning a court case against ***Still, we as consumers have every right for a clear explanation that a common person would accept as to why we or [redacted] should be paying $120/hour for aluminum repairs vs$68/hour for general body repairs, especially when the aluminum body parts were never damaged nor repaired in the second accident!?? We are only responsible for paying for work that was actually done, not made up damage and repairs that never happenedSixth, while they did an extraordinary job repairing our [redacted] after the large first accident, we could not have been more disappointed with the lack of quality of the second accident's repairs (ie: Airbag light, hood loose and misaligned, and broken market light housing and damaged wiring), nor the way they waited till after the car was finished to threaten to come after us for ***'s refusal to pay for misrepresented billing practices by the businessThey should have stopped work and notified me about the extra cost of repairs, rather than ordering more parts and continuing to work, when they knew [redacted] was refusing to pay for aluminum? repairs that they somehow made up out of thin air?!Seventh, I knew that the second accident involved no aluminum nor structural repairs, so I fully expected, as did ***, that we nor they would be charged for the $aluminum repair rateNo reasonable person would expect the business to come after them for work that was never done at a higher repair rate than merited for the work that was doneFrankly, the first accident was handled so well by the business and ***, that we had no idea until after the second accident what the rates wereWe didn't care, as the shop in the first accident scenario cooperated with [redacted] and left us out of itDuring the first accident the business was an Accredited highly rated Revdex.com MemberAfter the second accident, the business became non-accredited, probably to avoid my filing for arbitration through the Revdex.com for their misrepresented billing practices and poor quality of repairs.? Again, we are only responsible to pay for work that was actually done at the appropriate rateNordstrom's can't charge someone for a silk blouse, if the blouse they sold them was made out of polyester.? By the same token, we nor [redacted] should be expected to pay for aluminum specialty repairs when the shop only fixed a plastic headlight and bumperI challenge the shop to show one part that was repaired or replaced on their exorbitant bill for the second accident that is made out aluminum!?Eigth, during the 200+ days they refer to, I spent 25+ hours of my time looking out for their interest and getting them paid more money on two occasions by ***My actions included, writing to the Insurance Department, activating an appraisal clause in my policy for [redacted] to reconsider payments, and having attorney's write a demand letter to [redacted] laying out our caseAs I gathered evidence from ***'s responses and proofs, as well as the completely contradictory written and oral testimony of the business, it became brutally clear that all the allegations I would have to make against [redacted] were falseAnd there was no chance of winning nor basis for suing themThe business supplied conflicting information on a regular basis and failed to cooperate in any way that would help me to recover their misrepresentative billing.? Ninth, the business practice of overcharging insurance companies, charging for higher rates than merited by the type of repairs, and then waiting till after the repairs are complete to tell their customer they must pay them to get their car back, or sue the insurance company is an illegal practiceI remember the business bragging to me early on that they had done this before many times...At this point, I have retained an attorney who says the business has likely broken several laws, and I have a far stronger case for countersuing the business than trying to recover for the business in court, by somehow convincing? [redacted] to pay for a higher rate than is merited in the second accident.? [redacted] told me all along the body shop knew for a long time they were not going to get paidWhile the shop told me all along they did not know they were not going to be paid until after the car was done ( I have attached in my prior letter two emails from the business, where they say they did no know, which is later contradicted by their notes they mysteriously produced?!)My wife and I have always paid our bills on time and have excellent credit and relationships with our customersWe would never dream of doing what this business has doneThey have been paid by [redacted] for the type of work that was done at the going insurance rates in their areaCase closed Regards, [redacted] ?

Complaint: [redacted] I am rejecting this response because Action Collision Specialists completely mis-represented the facts to me when they coerced us into signing an agreement to sue [redacted] to recover their unpaid aluminum repair labor ratesIn order for my wife to drive to her Cancer doctor appointments and work, we had no choice but to sign the agreement to get our car back from ACSThe attached e-mails from Steve B [redacted] of ACS, along with the computer notes Steve mysteriously generated, after stating in writing just a few hours before that they keep, "NO TIMED STAMPED NOTES," show clearly that ACS knew about the non-payment of their excessive aluminum repair labor rate by [redacted] well before they had contacted me (after the car was fully repaired) to pay the amounts they claim we owe [redacted] refused to pay their aluminum repair rate of $an hour for this accident simply because their was absolutely no damage to any aluminum parts on our [redacted] ACS asserted in writing (see attached) and in conversation that they did not know that [redacted] was shorting them for their repairs until after the [redacted] was done on 5/But the attached notes clearly show they knew about the repairs not being covered more than two weeks before the car was finishedWe were not contacted about this issue until after the car was finished, leaving us in a no win situationAttached, you will find the following typed email assertion on two separate dates by Steve B***, which is untrue - " I WAS ADVISED AFTER THEY SENT A FINAL CHECK ON 5/18/THAT THEY WERE NOT PAYING OUR RATES VEHICLE WAS READY TO GO TO DETAIL" If ACS was going to refuse to return our car unless we paid for the higher aluminum repair labor rate?!, then they should have stopped work in early May, and contacted us to obtain our agreement to pay the $3,in extra repair costs, or give us the chance to move the car to a shop that would fix urethane and plastic parts for the going $68/hour rateInstead, without speaking to me or my wife for an approval for the extra cost for repair that did not involve aluminum!? they continued to work on the carBased on numerous conversations, this overcharging and then threatening to sue their customer if they don't pay is a common business practice at ACSFurthermore, the main rationale for suing [redacted] on ACS' behalf was the lack of notice by [redacted] to either me - their insured, nor the bodyshop of the non-payment of the claim, until after the car was finishedACS falsely stated a second time by e-mail (attached) that, "*** we were aware on 5/18/that they are not paying our rates which was after the vehicle was fixed and ready for detail." This is proven by the time stamped notes (attached) ACS said in writing they do not keep, but somehow generated?! This is directly contradicted by the notes they somehow produced after saying that they did not keep notes and their hard drives had crashed?! The lack of consistent testimony by ACS makes a successful lawsuit against [redacted] impossibleMy attorneys have advised me that I am far better off suing ACS for possible fraud in the inducement of a contract, as well as many other legal infractions in their handling of this matter My decision to not file a suit against [redacted] is based on the misrepresentations by ACS repeatedly, which make such a lawsuit unwinnableI have already invested at least 25-hours of my valuable time towards Insurance Department Complaints against ***'s; an Arbitration Clause dispute, yielding ACS additional monies; contacting ***'s Claims V.Pvia mail and phone conference; and working with attorneys to draft the recent settlement demand letter (attached) to *** All of which has led us to where we are today and my very reasonable request for documentation from ACS that includes even one fact that will support a successful lawsuit against *** Regards, [redacted]

Action Collision Specialists did let Mr [redacted] take his vehicle without full payment see paper he signed so he could take his vehicle.? All we want is to have him pay his bill that he owes.? He is responsible for the Bill it is not our fault that the insurance company decided at the end of the job not to pay our invoice for he repairs performed.? ? Our rates our visibly posted and Mr [redacted] has months previous had the same vehicle with the same type of damage repaired at our facility with [redacted] paying our ratesWhy would he or us think that now [redacted] on this claim would not pay our ratesIn our industry the Certified [redacted] / [redacted] collision repair facilities across the USA charge more than the regular rates due to the technician and schooling and equipment required them to repair the vehicles to OEM standards we are at the low end of the rates across the USA.? ? Further more we have given Mr [redacted] plenty of time to file a claim in court against his insurance company to have them pay the bill.? He has had over days which the paper he signed was for days and if he had not we were to be paid the rest of the bill from him.? It is his bill and he is responsible for it and he needs to pay it and then go after his insurance company for reimbursement.? We have been very patient and have tried to help out as much as we couldit is not our insurance it is his and he needs to work it out with themAll we do is present the invoices and go over the estimates with the insurance companies we do not negotiate with them on rates etc.;We have posted rates and that what they need to pay or the customer needs to pay.? I am sorry he has such a vehicle that requires a certified shop to do repairs correctly and safely and able to return it to the customer at a pre accident condition.? Mr [redacted] has left us no choice but to file suit and collect the monies owed and time spent on his case.? If he just pay the amount owed before our court date then we would not have to claim three times the amount plus attorney fee's etcIn conclusion Action Collision Specialists have done the best we can do and has been very patient with Mr [redacted] and now we need to be paid that is the bottom line.sincerelySteven B [redacted] GM/Owner

The tow bill was paid directly by the insurance companyThe $Admin fee was charged to [redacted] and they paid us directly I do not have any documents at this time due to we changed management systems and so of it did not merge correctly If you have any other questions please feel free to call or email me sincerely [redacted] *** GM/Operation Manager Action Auto Collision 970-343-

Complaint: [redacted] I am rejecting this response because Action Collision Specialists completely mis-represented the facts to me when they coerced us into signing an agreement to sue [redacted] to recover their unpaid aluminum repair labor ratesIn order for my wife to drive to her Cancer doctor appointments and work, we had no choice but to sign the agreement to get our car back from ACS.The attached e-mails from Steve B [redacted] of ACS, along with the computer notes Steve mysteriously generated, after stating in writing just a few hours before that they keep, "NO TIMED STAMPED NOTES," show clearly that ACS knew about the non-payment of their excessive aluminum repair labor rate by [redacted] well before they had contacted me (after the car was fully repaired) to pay the amounts they claim we owe [redacted] refused to pay their aluminum repair rate of $an hour for this accident simply because their was absolutely no damage to any aluminum parts on our [redacted] ACS asserted in writing (see attached) and in conversation that they did not know that [redacted] was shorting them for their repairs until after the [redacted] was done on 5/But the attached notes clearly show they knew about the repairs not being covered more than two weeks before the car was finishedWe were not contacted about this issue until after the car was finished, leaving us in a no win situation.Attached, you will find the following typed email assertion on two separate dates by Steve B***, which is untrue - " I WAS ADVISED AFTER THEY SENT A FINAL CHECK ON 5/18/THAT THEY WERE NOT PAYING OUR RATES VEHICLE WAS READY TO GO TO DETAIL"If ACS was going to refuse to return our car unless we paid for the higher aluminum repair labor rate?!, then they should have stopped work in early May, and contacted us to obtain our agreement to pay the $3,in extra repair costs, or give us the chance to move the car to a shop that would fix urethane and plastic parts for the going $68/hour rateInstead, without speaking to me or my wife for an approval for the extra cost for repair that did not involve aluminum!? they continued to work on the carBased on numerous conversations, this overcharging and then threatening to sue their customer if they don't pay is a common business practice at ACS.Furthermore, the main rationale for suing [redacted] on ACS' behalf was the lack of notice by [redacted] to either me - their insured, nor the bodyshop of the non-payment of the claim, until after the car was finishedACS falsely stated a second time by e-mail (attached) that, "*** we were aware on 5/18/that they are not paying our rates which was after the vehicle was fixed and ready for detail." This is proven by the time stamped notes (attached) ACS said in writing they do not keep, but somehow generated?! This is directly contradicted by the notes they somehow produced after saying that they did not keep notes and their hard drives had crashed?!The lack of consistent testimony by ACS makes a successful lawsuit against [redacted] impossibleMy attorneys have advised me that I am far better off suing ACS for possible fraud in the inducement of a contract, as well as many other legal infractions in their handling of this matter My decision to not file a suit against [redacted] is based on the misrepresentations by ACS repeatedly, which make such a lawsuit unwinnable.I have already invested at least 25-hours of my valuable time towards Insurance Department Complaints against ***'s; an Arbitration Clause dispute, yielding ACS additional monies; contacting ***'s Claims V.Pvia mail and phone conference; and working with attorneys to draft the recent settlement demand letter (attached) to *** All of which has led us to where we are today and my very reasonable request for documentation from ACS that includes even one fact that will support a successful lawsuit against *** Regards, [redacted]

Complaint: ***
I reject the business' response for the following factually based reasonsI will address the misrepresentations by the business one by one:
First, the allegation that we were aware or should have expected the business would charge a higher aluminum repair rates of $and $150/hour for aluminum repair for the second accident is unfoundedWhile the first accident involved hood and fender aluminum damage and repairs, the second far more minor accident only involved the plastic headlights and urethane front bumperThere was no aluminum damage whatsoever in the second accident, so we nor *** never expected they would try to improperly charge *** (or us) for the $120/hour aluminum repair rateThe business' rationale for doing so in the second minor urethane bumper damage accident is misguided at best and fraudulent at worstIn addition, we have never been to this shop to see their "posted rates," as our *** was picked up and delivered to our home. The only assumption we made was that since *** and the business played nicely after the first severe accident, that the business would again play nicely with *** after a far less severe accidentTheir website says they handle all the issues with the insurance company and work with all insurance companiesAfter the second accident, we had to take the poorly repaired *** to a *** dealer for repairs they messed up or missed; they delivered our car after the second accident with the hood bolts loose, the hood crooked, an Air Bag Light On, and a turn signal light not workingThis lack of quality control and oversight doesn't reflect "Nordstrom prices" and not even WalMart prices! (Attached, are the email meeting notes for the two appointments we had to bring the *** back to safe operating condition and miss a full day of work in the process!)
Second, the allegation that my wife told the business that they should not worry about *** paying the rates is patently falseWe never heard about there being any issue with *** paying the rates until after they finished the repairsThe time stamped notes were fabricated by the businessProof of this is included in the earlier initial response and attached proofs which include emails from the business advising me they had not kept and had no time stamped notesIf they put in writing they had no time stamped notes, how can you believe the notes they produced that were fabricated and contradicted all their earlier testimony, including their assertion that *** NEVER told them, and they never told us about any non payment of the claim until AFTER the car was in detail and being delivered to us
Third, as far as signed a signed authorization form, I am sure any court of law would not expect this language to relate to likely fraudulent billing practices for aluminum repairs at twice the standard repair rate, when no aluminum damage was present in the second accident.
Fourth, the business' feeling that we are paying the sympathy card to get out of paying is not our intentionOur intention is for the business to recognize that their behavior, constant misrepresentations, questionable billing practices, and aggressive pursuit of a customer who cooperated with them in every way possible, is particularly heinous when we are dealing with treatments for Cancer doctor appointmentsFurthermore, their refusal to return our car without us paying $4k plus at that time, or signing an agreement under duress, left us with no choice, as we had to go to Cancer appointments and work, and not having transportation had life and death consequences during this timeThis is a fact
Fifth, his assertion that we just need pay their highly questionable aluminum repair bill for urethane and plastic repairs only doesn't take into account that they misrepresented to us about what they knew about the repairs not being paid, when they knew about it, and lied about not having shop notes in writing, or fabricated shop notes that killed any chance of winning a court case against ***Still, we as consumers have every right for a clear explanation that a common person would accept as to why we or *** should be paying $120/hour for aluminum repairs vs$68/hour for general body repairs, especially when the aluminum body parts were never damaged nor repaired in the second accident!? We are only responsible for paying for work that was actually done, not made up damage and repairs that never happened
Sixth, while they did an extraordinary job repairing our *** after the large first accident, we could not have been more disappointed with the lack of quality of the second accident's repairs (ie: Airbag light, hood loose and misaligned, and broken market light housing and damaged wiring), nor the way they waited till after the car was finished to threaten to come after us for ***'s refusal to pay for misrepresented billing practices by the businessThey should have stopped work and notified me about the extra cost of repairs, rather than ordering more parts and continuing to work, when they knew *** was refusing to pay for aluminum repairs that they somehow made up out of thin air?!
Seventh, I knew that the second accident involved no aluminum nor structural repairs, so I fully expected, as did ***, that we nor they would be charged for the $aluminum repair rateNo reasonable person would expect the business to come after them for work that was never done at a higher repair rate than merited for the work that was doneFrankly, the first accident was handled so well by the business and ***, that we had no idea until after the second accident what the rates wereWe didn't care, as the shop in the first accident scenario cooperated with *** and left us out of itDuring the first accident the business was an Accredited highly rated Revdex.com MemberAfter the second accident, the business became non-accredited, probably to avoid my filing for arbitration through the Revdex.com for their misrepresented billing practices and poor quality of repairs. Again, we are only responsible to pay for work that was actually done at the appropriate rateNordstrom's can't charge someone for a silk blouse, if the blouse they sold them was made out of polyester. By the same token, we nor *** should be expected to pay for aluminum specialty repairs when the shop only fixed a plastic headlight and bumperI challenge the shop to show one part that was repaired or replaced on their exorbitant bill for the second accident that is made out aluminum!?
Eigth, during the 200+ days they refer to, I spent 25+ hours of my time looking out for their interest and getting them paid more money on two occasions by ***My actions included, writing to the Insurance Department, activating an appraisal clause in my policy for *** to reconsider payments, and having attorney's write a demand letter to *** laying out our caseAs I gathered evidence from ***'s responses and proofs, as well as the completely contradictory written and oral testimony of the business, it became brutally clear that all the allegations I would have to make against *** were falseAnd there was no chance of winning nor basis for suing themThe business supplied conflicting information on a regular basis and failed to cooperate in any way that would help me to recover their misrepresentative billing.
Ninth, the business practice of overcharging insurance companies, charging for higher rates than merited by the type of repairs, and then waiting till after the repairs are complete to tell their customer they must pay them to get their car back, or sue the insurance company is an illegal practiceI remember the business bragging to me early on that they had done this before many times...At this point, I have retained an attorney who says the business has likely broken several laws, and I have a far stronger case for countersuing the business than trying to recover for the business in court, by somehow convincing *** to pay for a higher rate than is merited in the second accident. *** told me all along the body shop knew for a long time they were not going to get paidWhile the shop told me all along they did not know they were not going to be paid until after the car was done ( I have attached in my prior letter two emails from the business, where they say they did no know, which is later contradicted by their notes they mysteriously produced?!)
My wife and I have always paid our bills on time and have excellent credit and relationships with our customersWe would never dream of doing what this business has doneThey have been paid by *** for the type of work that was done at the going insurance rates in their areaCase closed
Regards,
*** ***

Action Collision Specialists did let Mr*** take his vehicle without full payment see paper he signed so he could take his vehicle. All we want is to have him pay his bill that he owes. He is responsible for the Bill it is not our fault that the insurance company decided at the
end of the job not to pay our invoice for he repairs performed. Our rates our visibly posted and Mr*** has months previous had the same vehicle with the same type of damage repaired at our facility with *** paying our ratesWhy would he or us think that now *** on this claim would not pay our ratesIn our industry the Certified ***/*** collision repair facilities across the USA charge more than the regular rates due to the technician and schooling and equipment required them to repair the vehicles to OEM standards we are at the low end of the rates across the USA. Further more we have given Mr*** plenty of time to file a claim in court against his insurance company to have them pay the bill. He has had over days which the paper he signed was for days and if he had not we were to be paid the rest of the bill from him. It is his bill and he is responsible for it and he needs to pay it and then go after his insurance company for reimbursement. We have been very patient and have tried to help out as much as we couldit is not our insurance it is his and he needs to work it out with themAll we do is present the invoices and go over the estimates with the insurance companies we do not negotiate with them on rates etc.;We have posted rates and that what they need to pay or the customer needs to pay. I am sorry he has such a vehicle that requires a certified shop to do repairs correctly and safely and able to return it to the customer at a pre accident condition. Mr*** has left us no choice but to file suit and collect the monies owed and time spent on his case. If he just pay the amount owed before our court date then we would not have to claim three times the amount plus attorney fee's etcIn conclusion Action Collision Specialists have done the best we can do and has been very patient with Mr*** and now we need to be paid that is the bottom line.sincerely
Steven B***
GM/Owner

Complaint: ***I reject the business' response for the following factually based reasonsI will address the misrepresentations by the business one by one:First, the allegation that we were aware or should have expected the business would charge a higher aluminum repair rates of $and $150/hour for aluminum repair for the second accident is unfoundedWhile the first accident involved hood and fender aluminum damage and repairs, the second far more minor accident only involved the plastic headlights and urethane front bumperThere was no aluminum damage whatsoever in the second accident, so we nor *** never expected they would try to improperly charge *** (or us) for the $120/hour aluminum repair rateThe business' rationale for doing so in the second minor urethane bumper damage accident is misguided at best and fraudulent at worstIn addition, we have never been to this shop to see their "posted rates," as our *** was picked up and delivered to our home. The only assumption we made was that since *** and the business played nicely after the first severe accident, that the business would again play nicely with *** after a far less severe accidentTheir website says they handle all the issues with the insurance company and work with all insurance companies.After the second accident, we had to take the poorly repaired *** to a *** dealer for repairs they messed up or missed; they delivered our car after the second accident with the hood bolts loose, the hood crooked, an Air Bag Light On, and a turn signal light not workingThis lack of quality control and oversight doesn't reflect "Nordstrom prices" and not even WalMart prices! (Attached, are the email meeting notes for the two appointments we had to bring the *** back to safe operating condition and miss a full day of work in the process!)Second, the allegation that my wife told the business that they should not worry about *** paying the rates is patently falseWe never heard about there being any issue with *** paying the rates until after they finished the repairsThe time stamped notes were fabricated by the businessProof of this is included in the earlier initial response and attached proofs which include emails from the business advising me they had not kept and had no time stamped notesIf they put in writing they had no time stamped notes, how can you believe the notes they produced that were fabricated and contradicted all their earlier testimony, including their assertion that *** NEVER told them, and they never told us about any non payment of the claim until AFTER the car was in detail and being delivered to usThird, as far as signed a signed authorization form, I am sure any court of law would not expect this language to relate to likely fraudulent billing practices for aluminum repairs at twice the standard repair rate, when no aluminum damage was present in the second accident. Fourth, the business' feeling that we are paying the sympathy card to get out of paying is not our intentionOur intention is for the business to recognize that their behavior, constant misrepresentations, questionable billing practices, and aggressive pursuit of a customer who cooperated with them in every way possible, is particularly heinous when we are dealing with treatments for Cancer doctor appointmentsFurthermore, their refusal to return our car without us paying $4k plus at that time, or signing an agreement under duress, left us with no choice, as we had to go to Cancer appointments and work, and not having transportation had life and death consequences during this timeThis is a factFifth, his assertion that we just need pay their highly questionable aluminum repair bill for urethane and plastic repairs only doesn't take into account that they misrepresented to us about what they knew about the repairs not being paid, when they knew about it, and lied about not having shop notes in writing, or fabricated shop notes that killed any chance of winning a court case against ***Still, we as consumers have every right for a clear explanation that a common person would accept as to why we or *** should be paying $120/hour for aluminum repairs vs$68/hour for general body repairs, especially when the aluminum body parts were never damaged nor repaired in the second accident!? We are only responsible for paying for work that was actually done, not made up damage and repairs that never happenedSixth, while they did an extraordinary job repairing our *** after the large first accident, we could not have been more disappointed with the lack of quality of the second accident's repairs (ie: Airbag light, hood loose and misaligned, and broken market light housing and damaged wiring), nor the way they waited till after the car was finished to threaten to come after us for ***'s refusal to pay for misrepresented billing practices by the businessThey should have stopped work and notified me about the extra cost of repairs, rather than ordering more parts and continuing to work, when they knew *** was refusing to pay for aluminum repairs that they somehow made up out of thin air?!Seventh, I knew that the second accident involved no aluminum nor structural repairs, so I fully expected, as did ***, that we nor they would be charged for the $aluminum repair rateNo reasonable person would expect the business to come after them for work that was never done at a higher repair rate than merited for the work that was doneFrankly, the first accident was handled so well by the business and ***, that we had no idea until after the second accident what the rates wereWe didn't care, as the shop in the first accident scenario cooperated with *** and left us out of itDuring the first accident the business was an Accredited highly rated Revdex.com MemberAfter the second accident, the business became non-accredited, probably to avoid my filing for arbitration through the Revdex.com for their misrepresented billing practices and poor quality of repairs. Again, we are only responsible to pay for work that was actually done at the appropriate rateNordstrom's can't charge someone for a silk blouse, if the blouse they sold them was made out of polyester. By the same token, we nor *** should be expected to pay for aluminum specialty repairs when the shop only fixed a plastic headlight and bumperI challenge the shop to show one part that was repaired or replaced on their exorbitant bill for the second accident that is made out aluminum!?Eigth, during the 200+ days they refer to, I spent 25+ hours of my time looking out for their interest and getting them paid more money on two occasions by ***My actions included, writing to the Insurance Department, activating an appraisal clause in my policy for *** to reconsider payments, and having attorney's write a demand letter to *** laying out our caseAs I gathered evidence from ***'s responses and proofs, as well as the completely contradictory written and oral testimony of the business, it became brutally clear that all the allegations I would have to make against *** were falseAnd there was no chance of winning nor basis for suing themThe business supplied conflicting information on a regular basis and failed to cooperate in any way that would help me to recover their misrepresentative billing. Ninth, the business practice of overcharging insurance companies, charging for higher rates than merited by the type of repairs, and then waiting till after the repairs are complete to tell their customer they must pay them to get their car back, or sue the insurance company is an illegal practiceI remember the business bragging to me early on that they had done this before many times...At this point, I have retained an attorney who says the business has likely broken several laws, and I have a far stronger case for countersuing the business than trying to recover for the business in court, by somehow convincing *** to pay for a higher rate than is merited in the second accident. *** told me all along the body shop knew for a long time they were not going to get paidWhile the shop told me all along they did not know they were not going to be paid until after the car was done ( I have attached in my prior letter two emails from the business, where they say they did no know, which is later contradicted by their notes they mysteriously produced?!)My wife and I have always paid our bills on time and have excellent credit and relationships with our customersWe would never dream of doing what this business has doneThey have been paid by *** for the type of work that was done at the going insurance rates in their areaCase closed
Regards,
*** ***

NEVER TAKE YOUR CAR HEREThey are based in GLENWOOD not AspenThe most unprofessional business I have ever see runI'm shocked they are still in businessThey are not only liars, but thievesweeks later and my car wasn't even touched, even though everyday I called for an update the owner, Steve, told me it was almost finishedI asked for a refund and they refused to give it to meI had to pay for a rental car and change a flight all because Steve either wouldn't return my phone calls or he would lie to meI almost called the police, but my credit card company luckily refunded me the moneyWhen I picked up my car, they had left empty bottles and cans insideDo your self a favor and call ANYONE else!

Complaint: ***
I am rejecting this response because Action Collision Specialists completely mis-represented the facts to me when they coerced us into signing an agreement to sue *** to recover their unpaid aluminum repair labor rates. In order for my wife to drive to her Cancer doctor appointments and work, we had no choice but to sign the agreement to get our car back from ACS.The attached e-mails from Steve B*** of ACS, along with the computer notes Steve mysteriously generated, after stating in writing just a few hours before that they keep, "NO TIMED STAMPED NOTES," show clearly that ACS knew about the non-payment of their excessive aluminum repair labor rate by *** well before they had contacted me (after the car was fully repaired) to pay the amounts they claim we owe. *** refused to pay their aluminum repair rate of $an hour for this accident simply because their was absolutely no damage to any aluminum parts on our ***ACS asserted in writing (see attached) and in conversation that they did not know that *** was shorting them for their repairs until after the *** was done on 5/But the attached notes clearly show they knew about the repairs not being covered more than two weeks before the car was finishedWe were not contacted about this issue until after the car was finished, leaving us in a no win situation.Attached, you will find the following typed email assertion on two separate dates by Steve B***, which is untrue - " I WAS ADVISED AFTER THEY SENT A FINAL CHECK ON 5/18/THAT THEY WERE NOT PAYING OUR RATES VEHICLE WAS READY TO GO TO DETAIL"If ACS was going to refuse to return our car unless we paid for the higher aluminum repair labor rate?!, then they should have stopped work in early May, and contacted us to obtain our agreement to pay the $3,in extra repair costs, or give us the chance to move the car to a shop that would fix urethane and plastic parts for the going $68/hour rateInstead, without speaking to me or my wife for an approval for the extra cost for repair that did not involve aluminum!? they continued to work on the carBased on numerous conversations, this overcharging and then threatening to sue their customer if they don't pay is a common business practice at ACS.Furthermore, the main rationale for suing *** on ACS' behalf was the lack of notice by *** to either me - their insured, nor the bodyshop of the non-payment of the claim, until after the car was finishedACS falsely stated a second time by e-mail (attached) that, "*** we were aware on 5/18/that they are not paying our rates which was after the vehicle was fixed and ready for detail." This is proven by the time stamped notes (attached) ACS said in writing they do not keep, but somehow generated?! This is directly contradicted by the notes they somehow produced after saying that they did not keep notes and their hard drives had crashed?!The lack of consistent testimony by ACS makes a successful lawsuit against *** impossibleMy attorneys have advised me that I am far better off suing ACS for possible fraud in the inducement of a contract, as well as many other legal infractions in their handling of this matter. My decision to not file a suit against *** is based on the misrepresentations by ACS repeatedly, which make such a lawsuit unwinnable.I have already invested at least 25-hours of my valuable time towards Insurance Department Complaints against ***'s; an Arbitration Clause dispute, yielding ACS additional monies; contacting ***'s Claims V.Pvia mail and phone conference; and working with attorneys to draft the recent settlement demand letter (attached) to ***. All of which has led us to where we are today and my very reasonable request for documentation from ACS that includes even one fact that will support a successful lawsuit against ***.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
First of all *** tried back dating the date of my accident so he could collect more money for storage, which to me is fraudAlso the adjuster never said anything to me about changing shops - that was my decision onlyI did not feel that *** after yelling at me and holding my truck hostage for the $of "Admin Fees" was ethicalThis was all my choice and the insurance company was not steering me to go anywhereI was uncomfortable with using Johns company, he was extremely rude, had me almost in tears and was totally unprofessionalIf this is how he runs his business then I don't want him working on anything not even a toy truckI have never been treated with such rudeness in my life as I was from this manAlso they did not reduce my deductible if I went to the shop that I decided to go toIt was my decision totally to change shops and I am glad that I didI was treated with respect and was kept informed on what was going on with my truck and they did an excellent jobSO NO I DO NOT ACCEPT HIS RESPONSE!!!!
Regards,
*** ***

As per Mr*** saying he was not aware it seems really not true. His vehicle was fixed prior to this recent accident by us and *** was his insurance company at that time and they were aware of our posted rates and rates on our estimates*** did pay the $per hr and $for structural rates and the car was delivered by us to the customer house which is approx1/hrsaway we do this as a customer service. This accident that Mr*** is now talking about is the same vehicle same type of damage just a little more involvedWe picked up his vehicle from his home and repaired it and then returned it to his home. He knew our rates and when I told his wife which I have a time dated and stamped for our records she replied don't worry about the rates my husband will take care of it with ***So we finished repairs and then delivered vehicle but the *** did not pay our rates which is not our problem since the insurance is Mr*** and he is the only one that can give permission to work on his vehicle and he is responsible for all payments of repairsWe have a signed authorization form from him and I have attached a sample of the form and it states clearly that if the insurance does not pay that the customer pays and that they pay our rates look at form attachedI feel that Mr*** is playing the sympathy card and I am not pleased with thatWe all have problems and struggles in life and he just needs to pay his bill and he refuses to pay as agreed in the form he signedI am tired of the rhetoric and putting he blame on us. He has left us know choice that we may have to file legal action to get paid our monies that our owed to usIn closing we do an excellent job in repairs and we are certified by the manufacture and that is why our prices our differentFor example there is Walmart prices and then there is Nordstrom's prices we are in the Nordstrom category Mr*** knew our prices before the second accident and he knew he was responsible for the bill We gave him over days to get the bill resolved he choose not to go to court against his insurance company that his choice but the paper he signed says if he does not do that then he will pay the outstanding amount of he bill to us which he has not done at this timeWe run a very ethical business and we try to take care of our customers needsIn this case we feel we have been more than fair and patient with Mr*** we know he has had some hardships but we gave him plenty of time to pay us or to take his insurance to courtI am disappointed that he thinks we have not treated him rightly we feel we have and I hope he will pay us in the future we also have bills, wages etcthat we are responsible for and families that work for us. I hope he does the right thing and pay us soon.sincerely Steven B*** GM/OwnerAction Collision Specialists

Complaint: ***
I am rejecting this response because:
First off all again they are lying about what *** saidMy adjuster had the paperwork that stated what day the accident was, he was also the one that told me that they charged more a day than anyone else in the area for storage and that he tried to backdate the accidentHe did not say that they were not getting enough money off of storageAlso the insurance company told me from the start that they would not pay the $for me, that was on meI have a FRIEND that details cars and will do the inside and outside for $My truck is not that dirty to begin withI would not trust that I could get my truck back without an "administration fee" added onAs you can tell I am still very upset over this matter and I am very vocal about how I feelNo I do not accept his response
Regards,
*** ***

Complaint: ***I reject the business' response for the following factually based reasonsI will address the misrepresentations by the business one by one:First, the allegation that we were aware or should have expected the business would charge a higher aluminum repair rates of $and $150/hour for aluminum repair for the second accident is unfoundedWhile the first accident involved hood and fender aluminum damage and repairs, the second far more minor accident only involved the plastic headlights and urethane front bumperThere was no aluminum damage whatsoever in the second accident, so we nor *** never expected they would try to improperly charge *** (or us) for the $120/hour aluminum repair rateThe business' rationale for doing so in the second minor urethane bumper damage accident is misguided at best and fraudulent at worstIn addition, we have never been to this shop to see their "posted rates," as our *** was picked up and delivered to our home. The only assumption we made was that since *** and the business played nicely after the first severe accident, that the business would again play nicely with *** after a far less severe accidentTheir website says they handle all the issues with the insurance company and work with all insurance companies.After the second accident, we had to take the poorly repaired *** to a *** dealer for repairs they messed up or missed; they delivered our car after the second accident with the hood bolts loose, the hood crooked, an Air Bag Light On, and a turn signal light not workingThis lack of quality control and oversight doesn't reflect "Nordstrom prices" and not even WalMart prices! (Attached, are the email meeting notes for the two appointments we had to bring the *** back to safe operating condition and miss a full day of work in the process!)Second, the allegation that my wife told the business that they should not worry about *** paying the rates is patently falseWe never heard about there being any issue with *** paying the rates until after they finished the repairsThe time stamped notes were fabricated by the businessProof of this is included in the earlier initial response and attached proofs which include emails from the business advising me they had not kept and had no time stamped notesIf they put in writing they had no time stamped notes, how can you believe the notes they produced that were fabricated and contradicted all their earlier testimony, including their assertion that *** NEVER told them, and they never told us about any non payment of the claim until AFTER the car was in detail and being delivered to usThird, as far as signed a signed authorization form, I am sure any court of law would not expect this language to relate to likely fraudulent billing practices for aluminum repairs at twice the standard repair rate, when no aluminum damage was present in the second accident. Fourth, the business' feeling that we are paying the sympathy card to get out of paying is not our intentionOur intention is for the business to recognize that their behavior, constant misrepresentations, questionable billing practices, and aggressive pursuit of a customer who cooperated with them in every way possible, is particularly heinous when we are dealing with treatments for Cancer doctor appointmentsFurthermore, their refusal to return our car without us paying $4k plus at that time, or signing an agreement under duress, left us with no choice, as we had to go to Cancer appointments and work, and not having transportation had life and death consequences during this timeThis is a factFifth, his assertion that we just need pay their highly questionable aluminum repair bill for urethane and plastic repairs only doesn't take into account that they misrepresented to us about what they knew about the repairs not being paid, when they knew about it, and lied about not having shop notes in writing, or fabricated shop notes that killed any chance of winning a court case against ***Still, we as consumers have every right for a clear explanation that a common person would accept as to why we or *** should be paying $120/hour for aluminum repairs vs$68/hour for general body repairs, especially when the aluminum body parts were never damaged nor repaired in the second accident!? We are only responsible for paying for work that was actually done, not made up damage and repairs that never happenedSixth, while they did an extraordinary job repairing our *** after the large first accident, we could not have been more disappointed with the lack of quality of the second accident's repairs (ie: Airbag light, hood loose and misaligned, and broken market light housing and damaged wiring), nor the way they waited till after the car was finished to threaten to come after us for ***'s refusal to pay for misrepresented billing practices by the businessThey should have stopped work and notified me about the extra cost of repairs, rather than ordering more parts and continuing to work, when they knew *** was refusing to pay for aluminum repairs that they somehow made up out of thin air?!Seventh, I knew that the second accident involved no aluminum nor structural repairs, so I fully expected, as did ***, that we nor they would be charged for the $aluminum repair rateNo reasonable person would expect the business to come after them for work that was never done at a higher repair rate than merited for the work that was doneFrankly, the first accident was handled so well by the business and ***, that we had no idea until after the second accident what the rates wereWe didn't care, as the shop in the first accident scenario cooperated with *** and left us out of itDuring the first accident the business was an Accredited highly rated Revdex.com MemberAfter the second accident, the business became non-accredited, probably to avoid my filing for arbitration through the Revdex.com for their misrepresented billing practices and poor quality of repairs. Again, we are only responsible to pay for work that was actually done at the appropriate rateNordstrom's can't charge someone for a silk blouse, if the blouse they sold them was made out of polyester. By the same token, we nor *** should be expected to pay for aluminum specialty repairs when the shop only fixed a plastic headlight and bumperI challenge the shop to show one part that was repaired or replaced on their exorbitant bill for the second accident that is made out aluminum!?Eigth, during the 200+ days they refer to, I spent 25+ hours of my time looking out for their interest and getting them paid more money on two occasions by ***My actions included, writing to the Insurance Department, activating an appraisal clause in my policy for *** to reconsider payments, and having attorney's write a demand letter to *** laying out our caseAs I gathered evidence from ***'s responses and proofs, as well as the completely contradictory written and oral testimony of the business, it became brutally clear that all the allegations I would have to make against *** were falseAnd there was no chance of winning nor basis for suing themThe business supplied conflicting information on a regular basis and failed to cooperate in any way that would help me to recover their misrepresentative billing. Ninth, the business practice of overcharging insurance companies, charging for higher rates than merited by the type of repairs, and then waiting till after the repairs are complete to tell their customer they must pay them to get their car back, or sue the insurance company is an illegal practiceI remember the business bragging to me early on that they had done this before many times...At this point, I have retained an attorney who says the business has likely broken several laws, and I have a far stronger case for countersuing the business than trying to recover for the business in court, by somehow convincing *** to pay for a higher rate than is merited in the second accident. *** told me all along the body shop knew for a long time they were not going to get paidWhile the shop told me all along they did not know they were not going to be paid until after the car was done ( I have attached in my prior letter two emails from the business, where they say they did no know, which is later contradicted by their notes they mysteriously produced?!)My wife and I have always paid our bills on time and have excellent credit and relationships with our customersWe would never dream of doing what this business has doneThey have been paid by *** for the type of work that was done at the going insurance rates in their areaCase closed
Regards,
*** ***

As per Mr*** saying he was not aware it seems really not true. His vehicle was fixed prior to this recent accident by us and *** was his insurance company at that time and they were aware of our posted rates and rates on our estimates*** did pay the $per hr and $for structural rates and the car was delivered by us to the customer house which is approx1/hrsaway we do this as a customer service. This accident that Mr*** is now talking about is the same vehicle same type of damage just a little more involvedWe picked up his vehicle from his home and repaired it and then returned it to his home. He knew our rates and when I told his wife which I have a time dated and stamped for our records she replied don't worry about the rates my husband will take care of it with ***So we finished repairs and then delivered vehicle but the *** did not pay our rates which is not our problem since the insurance is Mr*** and he is the only one that can give permission to work on his vehicle and he is responsible for all payments of repairsWe have a signed authorization form from him and I have attached a sample of the form and it states clearly that if the insurance does not pay that the customer pays and that they pay our rates look at form attachedI feel that Mr*** is playing the sympathy card and I am not pleased with thatWe all have problems and struggles in life and he just needs to pay his bill and he refuses to pay as agreed in the form he signedI am tired of the rhetoric and putting he blame on us. He has left us know choice that we may have to file legal action to get paid our monies that our owed to usIn closing we do an excellent job in repairs and we are certified by the manufacture and that is why our prices our differentFor example there is Walmart prices and then there is Nordstrom's prices we are in the Nordstrom category Mr*** knew our prices before the second accident and he knew he was responsible for the bill We gave him over days to get the bill resolved he choose not to go to court against his insurance company that his choice but the paper he signed says if he does not do that then he will pay the outstanding amount of he bill to us which he has not done at this timeWe run a very ethical business and we try to take care of our customers needsIn this case we feel we have been more than fair and patient with Mr*** we know he has had some hardships but we gave him plenty of time to pay us or to take his insurance to courtI am disappointed that he thinks we have not treated him rightly we feel we have and I hope he will pay us in the future we also have bills, wages etcthat we are responsible for and families that work for us. I hope he does the right thing and pay us soon.sincerely Steven B*** GM/OwnerAction Collision Specialists

Action Collision Specialists did let Mr*** take his vehicle without full payment see paper he signed so he could take his vehicle.? All we want is to have him pay his bill that he owes.? He is responsible for the Bill it is not our fault that the insurance company decided at the end
of the job not to pay our invoice for he repairs performed.? ? Our rates our visibly posted and Mr*** has months previous had the same vehicle with the same type of damage repaired at our facility with *** paying our ratesWhy would he or us think that now *** on this claim would not pay our ratesIn our industry the Certified ***/*** collision repair facilities across the USA charge more than the regular rates due to the technician and schooling and equipment required them to repair the vehicles to OEM standards we are at the low end of the rates across the USA.? ? Further more we have given Mr*** plenty of time to file a claim in court against his insurance company to have them pay the bill.? He has had over days which the paper he signed was for days and if he had not we were to be paid the rest of the bill from him.? It is his bill and he is responsible for it and he needs to pay it and then go after his insurance company for reimbursement.? We have been very patient and have tried to help out as much as we couldit is not our insurance it is his and he needs to work it out with themAll we do is present the invoices and go over the estimates with the insurance companies we do not negotiate with them on rates etc.;We have posted rates and that what they need to pay or the customer needs to pay.? I am sorry he has such a vehicle that requires a certified shop to do repairs correctly and safely and able to return it to the customer at a pre accident condition.? Mr*** has left us no choice but to file suit and collect the monies owed and time spent on his case.? If he just pay the amount owed before our court date then we would not have to claim three times the amount plus attorney fee's etcIn conclusion Action Collision Specialists have done the best we can do and has been very patient with Mr*** and now we need to be paid that is the bottom line.sincerelySteven B*** GM/Owner

Action Collision Specialists did let Mr. [redacted] take his vehicle without full payment see paper he signed so he could take his vehicle.  All we want is to have him pay his bill that he owes.  He is responsible for the Bill it is not our fault that the insurance company decided at the end...

of the job not to pay our invoice for he repairs performed.   Our rates our visibly posted and Mr. [redacted] has months previous had the same vehicle with the same type of damage repaired at our facility with [redacted] paying our rates. Why would he or us think that now [redacted] on this claim would not pay our rates. In our industry the Certified [redacted] collision repair facilities across the USA charge more than the regular rates due to the technician and schooling and equipment required them to repair the vehicles to OEM standards we are at the low end of the rates across the USA.   Further more we have given Mr. [redacted] plenty of time to file a claim in court against his insurance company to have them pay the bill.  He has had over 200 days which the paper he signed was for 90 days and if he had not we were to be paid the rest of the bill from him.  It is his bill and he is responsible for it and he needs to pay it and then go after his insurance company for reimbursement.  We have been very patient and have tried to help out as much as we could. it is not our insurance it is his and he needs to work it out with them. All we do is present the invoices and go over the estimates with the insurance companies we do not negotiate with them on rates etc.;. We have posted rates and that what they need to pay or the customer needs to pay.  I am sorry he has such a vehicle that requires a certified shop to do repairs correctly and safely and able to return it to the customer at a pre accident condition.  Mr. [redacted] has left us no choice but to file suit and collect the monies owed and time spent on his case.  If he just pay the amount owed before our court date then we would not have to claim three times the amount plus attorney fee's etc. In conclusion Action Collision Specialists have done the best we can do and has been very patient with Mr. [redacted] and now we need to be paid that is the bottom line.sincerelySteven B[redacted] GM/Owner

Complaint: [redacted]
I am rejecting this response because Action Collision Specialists completely mis-represented the facts to me when they coerced us into signing an agreement to sue [redacted] to recover their unpaid aluminum repair labor rates. In order for my wife to drive to her Cancer doctor appointments and work, we had no choice but to sign the agreement to get our car back from ACS.The attached e-mails from Steve B[redacted] of ACS, along with the computer notes Steve mysteriously generated, after stating in writing just a few hours before that they keep, "NO TIMED STAMPED NOTES," show clearly that ACS knew about the non-payment of their excessive aluminum repair labor rate by [redacted] well before they had contacted me (after the car was fully repaired) to pay the amounts they claim we owe. [redacted] refused to pay their aluminum repair rate of $128 an hour for this accident simply because their was absolutely no damage to any aluminum parts on our [redacted]. ACS asserted in writing (see attached) and in conversation that they did not know that [redacted] was shorting them for their repairs until after the [redacted] was done on 5/18. But the attached notes clearly show they knew about the repairs not being covered more than two weeks before the car was finished. We were not contacted about this issue until after the car was finished, leaving us in a no win situation.Attached, you will find the following typed email assertion on two separate dates by Steve B[redacted], which is untrue - " I WAS ADVISED AFTER THEY SENT A FINAL CHECK ON 5/18/2015 THAT THEY WERE NOT PAYING OUR RATES VEHICLE WAS READY TO GO TO DETAIL"If ACS was going to refuse to return our car unless we paid for the higher aluminum repair labor rate?!, then they should have stopped work in early May, and contacted us to obtain our agreement to pay the $3,600 in extra repair costs, or give us the chance to move the car to a shop that would fix urethane and plastic parts for the going $68/hour rate. Instead, without speaking to me or my wife for an approval for the extra cost for repair that did not involve aluminum!? they continued to work on the car. Based on numerous conversations, this overcharging and then threatening to sue their customer if they don't pay is a common business practice at ACS.Furthermore, the main rationale for suing [redacted] on ACS' behalf was the lack of notice by [redacted] to either me - their insured, nor the bodyshop of the non-payment of the claim, until after the car was finished. ACS falsely stated a second time by e-mail (attached) that, "[redacted] we were aware on 5/18/2015 that they are not paying our rates which was after the vehicle was fixed and ready for detail." This is proven false by the time stamped notes (attached) ACS said in writing they do not keep, but somehow generated?! This is directly contradicted by the notes they somehow produced after saying that they did not keep notes and their hard drives had crashed?!The lack of consistent testimony by ACS makes a successful lawsuit against [redacted] impossible. My attorneys have advised me that I am far better off suing ACS for possible fraud in the inducement of a contract, as well as many other legal infractions in their handling of this matter.  My decision to not file a suit against [redacted] is based on the misrepresentations by ACS repeatedly, which make such a lawsuit unwinnable.I have already invested at least 25-hours of my valuable time towards Insurance Department Complaints against [redacted]'s; an Arbitration Clause dispute, yielding ACS additional monies; contacting [redacted]'s Claims V.P. via mail and phone conference; and working with attorneys to draft the recent settlement demand letter (attached) to [redacted].  All of which has led us to where we are today and my very reasonable request for documentation from ACS that includes even one fact that will support a successful lawsuit against [redacted]. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because Action Collision Specialists completely mis-represented the facts to me when they coerced us into signing an agreement to sue [redacted] to recover their unpaid aluminum repair labor rates. In order for my wife to drive to her Cancer doctor appointments and work, we had no choice but to sign the agreement to get our car back from ACS.
The attached e-mails from Steve B[redacted] of ACS, along with the computer notes Steve mysteriously generated, after stating in writing just a few hours before that they keep, "NO TIMED STAMPED NOTES," show clearly that ACS knew about the non-payment of their excessive aluminum repair labor rate by [redacted] well before they had contacted me (after the car was fully repaired) to pay the amounts they claim we owe. [redacted] refused to pay their aluminum repair rate of $128 an hour for this accident simply because their was absolutely no damage to any aluminum parts on our [redacted]. ACS asserted in writing (see attached) and in conversation that they did not know that [redacted] was shorting them for their repairs until after the [redacted] was done on 5/18. But the attached notes clearly show they knew about the repairs not being covered more than two weeks before the car was finished. We were not contacted about this issue until after the car was finished, leaving us in a no win situation.
Attached, you will find the following typed email assertion on two separate dates by Steve B[redacted], which is untrue - " I WAS ADVISED AFTER THEY SENT A FINAL CHECK ON 5/18/2015 THAT THEY WERE NOT PAYING OUR RATES VEHICLE WAS READY TO GO TO DETAIL"
If ACS was going to refuse to return our car unless we paid for the higher aluminum repair labor rate?!, then they should have stopped work in early May, and contacted us to obtain our agreement to pay the $3,600 in extra repair costs, or give us the chance to move the car to a shop that would fix urethane and plastic parts for the going $68/hour rate. Instead, without speaking to me or my wife for an approval for the extra cost for repair that did not involve aluminum!? they continued to work on the car. Based on numerous conversations, this overcharging and then threatening to sue their customer if they don't pay is a common business practice at ACS.
Furthermore, the main rationale for suing [redacted] on ACS' behalf was the lack of notice by [redacted] to either me - their insured, nor the bodyshop of the non-payment of the claim, until after the car was finished. ACS falsely stated a second time by e-mail (attached) that, "[redacted] we were aware on 5/18/2015 that they are not paying our rates which was after the vehicle was fixed and ready for detail." This is proven false by the time stamped notes (attached) ACS said in writing they do not keep, but somehow generated?! This is directly contradicted by the notes they somehow produced after saying that they did not keep notes and their hard drives had crashed?!
The lack of consistent testimony by ACS makes a successful lawsuit against [redacted] impossible. My attorneys have advised me that I am far better off suing ACS for possible fraud in the inducement of a contract, as well as many other legal infractions in their handling of this matter.  My decision to not file a suit against [redacted] is based on the misrepresentations by ACS repeatedly, which make such a lawsuit unwinnable.
I have already invested at least 25-hours of my valuable time towards Insurance Department Complaints against [redacted]'s; an Arbitration Clause dispute, yielding ACS additional monies; contacting [redacted]'s Claims V.P. via mail and phone conference; and working with attorneys to draft the recent settlement demand letter (attached) to [redacted].  All of which has led us to where we are today and my very reasonable request for documentation from ACS that includes even one fact that will support a successful lawsuit against [redacted]. 
Regards,
[redacted]