Action Packaged, Inc

Hello.? We issued a refund for this return on 4/30/and Sears has debited our account for the amount of the refund.? The customer should now see the refund.? Please let me know if you need anything else.? Thank you.***Order manager

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.?
Regards,
*** ***

I purchased a Panasonic DMR-E75VS Progressive Scan DVD Recorder/VCR Combo, (Sears Order #867425889) on March 1, 2018 for my husband's birthday May 4, 2018. The package was opened on his birthday. It was defective from out-of-the-box, the remote controller that came with the device did not work (there is still a VHS tape in the machine as it cannot be opened). I contacted Action Packaged, Inc as soon as we recognized this was a defective item. I have received no response from them despite repeated emails and telephone calls. I contacted Sears for assistance 3 times, they keep referring me back to Action Packaged, Inc. I realize this request goes beyond their 30 day return policy, but I do not believe that there are not other customers who have purchased items from this company for birthday and holiday gifts that go outside of the 30 day window. I do not understand how a company can sell defective merchandise and then not provide some response to customers concerns and complaints. Thank you for your assistance.

Good morning. Thank you for your message.Please write me back with the tracking number used to ship the order back to our warehouse and I will be happy to confirm the return and issue the refund if it has not yet been submitted. Thank you. [redacted]Order manager

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Hello.Thank you for your email.This order was placed on the [redacted] Web site.We fully refunded this order on the [redacted] merchant portal in May.The amount of the full refund was $99.95.Our account has been debited the full $99.95 by [redacted] and [redacted] has confirmed that the refund was given to the...

customer.[redacted] handles all aspects of the actual credit card/Paypal/bank transaction for orders placed on its site and [redacted] does not give third-party merchants like ourselves access to personal credit card information, so we would have no way of researching this further for the customer and the customer would need to contact [redacted] directly in regards to credit card/Paypal/bank refund issues.Here is confirmation of the full refund as it appears in our [redacted] account:Order #: [redacted]Returned Qty   1/1Order Amount  $99.95Prior Refund  ($99.95)Please let me know if you need anything else.Thank you.[redacted]Order manager

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[I feel this is not a fully acceptable answer considering how long it took to issue a refund, even though the issue has finally been resolved.  I understand that [redacted] is responsible for handling the refund/return process, but I don't know why (After I shipped the defective item over a MONTH ago) Action Packaged Inc. never informed [redacted] of the return so that they would be able to move forward with issuing my refund.  I don't feel that [redacted] should be asking me as the consumer to provide them with the return tracking number for the returned item instead of Action Packaged Inc., unless the return was never received.  It's that which makes it very odd when Action Packaged Inc. claimed to have issued my refund, why then did [redacted] ask me for return tracking information and not from Action Packaged Inc. when they acknowledged my return?  One expects that this would all be handled in a timely professional manner, not stretched out over an almost two month period.  I am attaching a file showing the refund was finally processed.]
Regards,
[redacted]

Hello.Thank you for your message.Please write me back with your order number and I will be happy to resolve this to your satisfaction.Thank you.[redacted]Order manager

Hello. As stated in our return policy area on [redacted] (which is available to review prior to placing an order with us), all return requests and reports of issues must be submitted within 30 days of the confirmed delivery date of the order at the customer's address.  As the customer is...

stating, the package was delivered in 2016.  We have made an exception to our stated return policy and issued a refund for the price of the two filters and [redacted] has confirmed that the amount of the 2 filters have been debited from our account.I hope this information helps.Thank you.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Hello. Thank you for your email. We have mailed a pre-paid [redacted] return label to the customer's shipping address via [redacted] First Class mail.  The [redacted] tracking number is [redacted] We will be happy to issue a full refund upon the unit's return. I apologize very...

much for our error and the inconvenience it has caused. Please let me know if you need anything else and I hope you have a pleasant day.[redacted] manager

Hello.Thank you for your message.The customer's package has been shipped via [redacted] with a tracking number of  [redacted] and [redacted] is confirming on its Web site that delivery will be made today (June 6) by the end of the day.I hope this information helps and please let me know if you need...

anything else.Thank you.[redacted]Order manager