There is a company credit noted on your account as of today February 12, of $This credit is noted on order # [redacted] The promotions department that called you might have not looked properly on your accountIf you should have any further questions please call us directly at ###-###-####
I will have a representative contact the customer to send the most recent package back for a refundIf you should have any further questions, please give us a call at ###-###-####Our calls are always answered because we have a 24/answering serviceThank you!
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Y[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We made a price change to the offer the day the order was placed so the order must have been placed when this was going on and that is why there was an errorNo issue, we have refunded the credit card on file $if you have any questions, please call us at ###-###-####Thank you
All of our phone calls are recorded for quality assurance and it's stated clearly that an order is signed up on the automatic shipment programIt is also on the invoice and will say "NEXT SHIPMENT IN DAYS"We also include the terms and conditions in every box when signed up on the program
Terms and conditions like this is not included on the radio ad, it's when you call they explain all the detailsWe listened to this specific call and it was explained the correct way
We have no record of customer calling to cancel an order. We provide cancellation numbers for customers wanting to cancel and would not refuse to provide a customer with our address which is public information.Customer has been cancelled. Cancellation# [redacted] and is effective immediately.
We have called customer and left several messages to please contact us directly for return instructions. We will refund the customer upon receipt of merchandise.
Customer placed an order online and the order was placed on an automatic shipment program and before ordering the customer had to agree to the terms and conditions. This is why the customer received another shipment. We will accept the package back and once we receive it will refund the credit card...
on file minus shipping and handling. If you should have any further questions, please contact us at ###-###-####. Thank you!
This customer was refunded the same day when they called. The order was not shipped out yet so we refunded and voided the charge. That offer selected was on the auto ship program and if you didn't want to be on the program, you had to simply call us to cancel it. Our terms and conditions are simple...
and not lengthy, please read below. Offer Details: By purchasing a 2 month supply of the genucel, genucel immediate effects the Esotique-RF with Matrixyl for just $139.95 plus $8.95 S&H, you'll save over 50% off the list price. After your introductory 2 month supply, you will continue to receive a fresh supply of all 3 items every 2 months for the locked in price of $139.95 plus $8.95 shipping. There are no obligations, you can cancel at any time, just simply [redacted] or call ###-###-#### to customize, change or cancel your next scheduled shipments. Please give us a call at ###-###-#### if you have further questions. Thank you
Customer was issued a Return Merchandise Authorization Number on 6.6.2015. As per our Money Back Guarantee and our advertisements, we do not offer a 100% Money Back Guarantee.As a one-time courtesy, we will refund the full amount upon receipt of the merchandise.
Due to the busy holiday season, we went on back order for this product. As of today 1.5.2015, we have refunded the customer $105. For the inconvenience, if he would like to reorder we will give him a 50% off coupon, which is what he is requesting. It has been noted on the customers account as...
CUSTOMER WAS ISSUED A RETURN AUTHORIZATION NUMBER TO RETURN PACKAGE ON 10.7.2015 TO RETURN MERCHANDISE FOR A REFUND. RMA# [redacted].AS SOON AS MERCHANDISE IS RETURNED, PACKAGE WILL BE REFUNDED IN THE FULL AMOUNT UPON RECEIPT.?
We made a price change to the offer the day the order was placed so the order must have been placed when this was going on and that is why there was an error. No issue, we have refunded the credit card on file $9.10. if you have any questions, please call us at ###-###-####. Thank you.
[A default letter is provided here which indicates your acceptance of the business's...
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Two packages were returned by Customer. Two refunds were issued in the full amount of $148.90 each on 5.18.2015. The subscription had been canceled already.The cancel number is as follows: [redacted]Please see attached the receipts for both refunds processed.
The customer signed up online and agreed to the auto ship program every 60 days. We will accept the return and refund the customer the full amount. If you should have any questions please give us a call at ###-###-####. Thank you.
There is a company credit noted on your account as of today February 12, of $This credit is noted on order # [redacted] The promotions department that called you might have not looked properly on your accountIf you should have any further questions please call us directly at ###-###-####
I will have a representative contact the customer to send the most recent package back for a refundIf you should have any further questions, please give us a call at ###-###-####Our calls are always answered because we have a 24/answering serviceThank you!
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Y[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We made a price change to the offer the day the order was placed so the order must have been placed when this was going on and that is why there was an errorNo issue, we have refunded the credit card on file $if you have any questions, please call us at ###-###-####Thank you
Complaint: ***
I am rejecting this response because: It has been settled! They reimbursed me for the money they stole from me
Regards,
*** ***
All of our phone calls are recorded for quality assurance and it's stated clearly that an order is signed up on the automatic shipment programIt is also on the invoice and will say "NEXT SHIPMENT IN DAYS"We also include the terms and conditions in every box when signed up on the program
Terms and conditions like this is not included on the radio ad, it's when you call they explain all the detailsWe listened to this specific call and it was explained the correct way
Before I agree to this, I would like some clarification on the cost of the shipping and handling charges that will be deducted.
Regards,
We have no record of customer calling to cancel an order. We provide cancellation numbers for customers wanting to cancel and would not refuse to provide a customer with our address which is public information.Customer has been cancelled. Cancellation# [redacted] and is effective immediately.
We will refund the credit card $139.95 minus the $8.95 shipping that was charged.
We have called customer and left several messages to please contact us directly for return instructions. We will refund the customer upon receipt of merchandise.
Customer placed an order online and the order was placed on an automatic shipment program and before ordering the customer had to agree to the terms and conditions. This is why the customer received another shipment. We will accept the package back and once we receive it will refund the credit card...
on file minus shipping and handling. If you should have any further questions, please contact us at ###-###-####. Thank you!
This customer was refunded the same day when they called. The order was not shipped out yet so we refunded and voided the charge. That offer selected was on the auto ship program and if you didn't want to be on the program, you had to simply call us to cancel it. Our terms and conditions are simple...
and not lengthy, please read below. Offer Details: By purchasing a 2 month supply of the genucel, genucel immediate effects the Esotique-RF with Matrixyl for just $139.95 plus $8.95 S&H, you'll save over 50% off the list price. After your introductory 2 month supply, you will continue to receive a fresh supply of all 3 items every 2 months for the locked in price of $139.95 plus $8.95 shipping. There are no obligations, you can cancel at any time, just simply [redacted] or call ###-###-#### to customize, change or cancel your next scheduled shipments. Please give us a call at ###-###-#### if you have further questions. Thank you
Customer was issued a Return Merchandise Authorization Number on 6.6.2015. As per our Money Back Guarantee and our advertisements, we do not offer a 100% Money Back Guarantee.As a one-time courtesy, we will refund the full amount upon receipt of the merchandise.
Due to the busy holiday season, we went on back order for this product. As of today 1.5.2015, we have refunded the customer $105. For the inconvenience, if he would like to reorder we will give him a 50% off coupon, which is what he is requesting. It has been noted on the customers account as...
of today. Thank you.
CUSTOMER WAS ISSUED A RETURN AUTHORIZATION NUMBER TO RETURN PACKAGE ON 10.7.2015 TO RETURN MERCHANDISE FOR A REFUND. RMA# [redacted].AS SOON AS MERCHANDISE IS RETURNED, PACKAGE WILL BE REFUNDED IN THE FULL AMOUNT UPON RECEIPT.?
We made a price change to the offer the day the order was placed so the order must have been placed when this was going on and that is why there was an error. No issue, we have refunded the credit card on file $9.10. if you have any questions, please call us at ###-###-####. Thank you.
[A default letter is provided here which indicates your acceptance of the business's...
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Two packages were returned by Customer. Two refunds were issued in the full amount of $148.90 each on 5.18.2015. The subscription had been canceled already.The cancel number is as follows: [redacted]Please see attached the receipts for both refunds processed.
The customer signed up online and agreed to the auto ship program every 60 days. We will accept the return and refund the customer the full amount. If you should have any questions please give us a call at ###-###-####. Thank you.