[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The customer placed an order online w[redacted] and it explains there is an automatic shipment every 60 days unless they call to cancel. We received a phone call 1/28/2015 after the shipment was shipped and delivered. We will honor the request and once the customer sends back the...
package we will refund them minus shipping and handling. Thank you!
The customers account has a note that had been approved by the Customer Service manager to refund package in full upon receipt.Once the merchandise is returned, we will issue a full refund back to the credit card used to make the original purchase.
We will have someone contact the customer today to send the product back for a full refund. Once we receive the products back the card on will be refunded in full. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before...
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
There was no record of cancellation number. We have contacted customer and asked that she return merchandise and that we will refund her upon receipt of the merchandise.
I will have a representative contact the customer to send the most recent package back for a refund. If you should have any further questions, please give us a call at ###-###-####. Our calls are always answered because we have a 24/7 answering service. Thank you!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response...
made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Customer has been removed from call and mailing list. The only record that we have from this customer calling was that she wanted to cancel any automatic delivery. Customer was cancelled. Cancellation [redacted]
We tried to reach the customer and was only able to leave a voice mail with the return number RMA#[redacted]. We will also be mailing out today a prepaid return label to cover the shipping charges. Once the package is returned, we will refund the purchase price of $159.95, customer did not pay...
The credit card on file was already refunded for $148.90 on February 11, 2015. If you have any further questions, please give us a call, ###-###-####. Thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
There is a company credit noted on your account as of today February 12, 2015 of $148.90. This credit is noted on order #[redacted]. The promotions department that called you might have not looked properly on your account. If you should have any further questions please call us directly at ###-###-####.
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Customers are entitled to a 4 month money back guarantee on a regular order, not on an order with special pricing from the Preferred Customer Program. There is a separate money back guarantee that explains once an automatic shipment gets shipped, it is non-refundable. Everything was explained on the...
order and showed "NEXT SHIPMENT IN 60 DAYS" on the original invoice. Since we take pride in our customer service, we will allow you to send the package back for a refund minus shipping and handling. If you have any further questions, please give us a call. We will also contact the customer to let them know. Thank you!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The customer placed an order online w[redacted] and it explains there is an automatic shipment every 60 days unless they call to cancel. We received a phone call 1/28/2015 after the shipment was shipped and delivered. We will honor the request and once the customer sends back the...
package we will refund them minus shipping and handling. Thank you!
The customers account has a note that had been approved by the Customer Service manager to refund package in full upon receipt.Once the merchandise is returned, we will issue a full refund back to the credit card used to make the original purchase.
We will have someone contact the customer today to send the product back for a full refund. Once we receive the products back the card on will be refunded in full. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before...
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
There was no record of cancellation number. We have contacted customer and asked that she return merchandise and that we will refund her upon receipt of the merchandise.
I will have a representative contact the customer to send the most recent package back for a refund. If you should have any further questions, please give us a call at ###-###-####. Our calls are always answered because we have a 24/7 answering service. Thank you!
The customer is not in our system. We are contacting the customer from the main office to further assist.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response...
made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Customer has been removed from call and mailing list. The only record that we have from this customer calling was that she wanted to cancel any automatic delivery. Customer was cancelled. Cancellation [redacted]
We tried to reach the customer and was only able to leave a voice mail with the return number RMA#[redacted]. We will also be mailing out today a prepaid return label to cover the shipping charges. Once the package is returned, we will refund the purchase price of $159.95, customer did not pay...
$179.95.
The credit card on file was already refunded for $148.90 on February 11, 2015. If you have any further questions, please give us a call, ###-###-####. Thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
There is a company credit noted on your account as of today February 12, 2015 of $148.90. This credit is noted on order #[redacted]. The promotions department that called you might have not looked properly on your account. If you should have any further questions please call us directly at ###-###-####.
Will contact customer and issue return label. As soon as package is received, we will refund the full amount.
Y[A default letter is provided here...
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A...
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Customers are entitled to a 4 month money back guarantee on a regular order, not on an order with special pricing from the Preferred Customer Program. There is a separate money back guarantee that explains once an automatic shipment gets shipped, it is non-refundable. Everything was explained on the...
order and showed "NEXT SHIPMENT IN 60 DAYS" on the original invoice. Since we take pride in our customer service, we will allow you to send the package back for a refund minus shipping and handling. If you have any further questions, please give us a call. We will also contact the customer to let them know. Thank you!
Customer was refunded today, 7.27.2015 in the amount of $189.90 as a courtesy. Customer did not return merchandise.