In lieu of the list with filing date of July 18, 2016, we, at ONAGOFLY would like to formally respond to an allegation made by Mr [redacted] with PIU# [redacted] With regards to the product that he had funded, product was shipped to Mr [redacted] ’s residence in [redacted] Texas, and it was delivered to his front door on December 19, at 6:p.mPlease consider this case as “CLOSED” We assure you that their complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service furtherWe also note your feedback on availability of information regarding our products and services as well as the service levelsOnce again, please accept our sincere apologies and we look forward to serve themAt Acumen Robot Intelligence, Inc., we strive to make sure that our products are of the highest quality and that each and every customer is satisfied with their purchasesThe company aims to consistently deliver a professional service to our customersPlease know that Acumen Robot Intelligence, Inctakes customer service very seriously and we want every customer to have an enjoyable experience with our products.Thank you for taking the time to address this issue Respectfully, [redacted] ***COO/HR Manager Acumen Robot Intelligence, Inc
With regards to several letters that we've received, we noticed that it would always say "two weeks ago we sent a reminder message and a copy of the complaint" And for this reason, we are required to respond within days and due to the lack of response to your correspondence, our Revdex.com business review shows that we have a very low ratingWe would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sentWe are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everythingIn lieu of the letter dated September 07, 2016, we, at ONAGOFLY would like to formally respond to an allegation made by Mr [redacted] with PIU# [redacted] Please find attached copy of email Correspondence to the Complaint printed from our INDIEGOGO websiteWe emailed the customer and he wants us to send him the updated version of dronePlease consider this case as "CLOSED"We assure you that their complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service furtherWe also note your feedback on availability of information regarding our products and services as well as the service levels
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Hello We're sorry about the unexpected trouble , if you need any assistance , please feel free to send an email to [email protected] request an RMA # if it's still in Warranty and get the product repaired .If you need any further help , please let us know .Thank you
With regards to complaint listing that was requested from your office, this pertains to [redacted] among the unanswered letterWe would like to inform your office that we are aware to respond within days and due to the lack of response to your correspondence, our Revdex.com business review shows that we have a very low ratingWe would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sentWe are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everything.In lieu of the list with filing date of August 19, 2016, we, at ONAGOFLY would like to formally respond to an allegation made by MrNelson William with PIU# [redacted] Attached are several email copies proving Conversations with our Headquarters in China that customer has never requested for any Refund and as per his Complaint, he only requested through his bank ( [redacted] ***), where as a company policy, every customer has to follow the right procedure to file any claimsAll correspondence to the complaint are printed from Our HELLO websitePlease consider this case as "CLOSED".We assure you that their Complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service furtherWe also note your feedback on availability of information regarding our products and services as well as the service levels
With regards to complaint listing that was requested from your office, this pertains to one among the unanswered letterWe would like to inform your office that we are aware to respond within days and due to the lack of response to your correspondence, our Revdex.com business review shows that we have a very low ratingWe would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sentWe are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everything.in lieu of the list with filing date of September 26, 2016, we, at [redacted] would like to formally respond to an allegation made by Mr [redacted] with PIU# [redacted] Mr [redacted] should be fully aware that [redacted] is a crowd-funding campaignWe had sent Credit Refund Request Form to Mr [redacted] but never get anything back from himA standard policy has to be followed in order to get REFUNDEDPlease find attached document for reference.At Acumen Robot Intelligence, Inc., we strive to make sure that our products are of the highest quality and that each and every customer is satisfied with their purchasesThe company aims to consistentlydeliver a professional service to our customers.Please know that Acumen Robot intelligence, Inctakes customer service very seriously and we want every customer to have an enjoyable experience with our products
With regards to complaint listing that was requested from your office, this pertains to one among the unanswered letterWe would like to inform your office that we are aware to respond within days and due to the lack of response to your correspondence, our Revdex.com business review shows that we have a very low ratingWe would like to clarify this, first and foremost, we have not been receiving any "first" letter that ?our office sent or had sentWe are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everything.In lieu of the list with filing date of July 06, 2016, we, at ONAGOFLY would like to formally respond to an allegation made by Mr [redacted] with PIU# [redacted] Mr [redacted] should be fully aware that INDIEGOGO is a Crowd-funding campaign and has to followevery policyMr [redacted] never submitted any Credit Refund Request and he still have his droneWe are in communication with him and waiting for his response for him to be REFUNDED and will be emailing him a form for proper processing of his request.At Acumen Robot Intelligence, Inc., we strive to make sure that our products are of the highest quality and that each and every customer is satisfied with their purchasesThe company aims to consistently deliver a professional service to our customers.Please know that Acumen Robot Intelligence, Inctakes customer service very seriously and we want every Customer to have an enjoyable experience with our products.Thank you for taking the time to address this issue
With regards to complaint listing that was requested from your office, this pertains to one among the unanswered letterWe would like to inform your office that we are aware to respond within days and due to the lack of response to your correspondence, our Revdex.com business review shows that we have a very low ratingWe would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sentWe are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everything.In lieu of the list with filing date of June 19, 2016, we, at ONAGOFLY would like to formally respond to an allegation made by Mr [redacted] with PIU# [redacted] Mr [redacted] should be fully aware that INDIEGOGO is a crowd-funding campaign and has to follow every policyMr [redacted] never submitted any Credit Refund RequestWe are in communication with him and waiting for his response for him to be REFUNDED and will be emailing him a form for proper processing of his request.At Acumen Robot Intelligence, Inc., we strive to make sure that our products are of the highest quality and that each and every customer is satisfied with their purchasesThe company aims to consistently deliver a professional Service to our customers.Please know that Acumen Robot Intelligence, Inctakes customer service very seriously and we want every customer to have an enjoyable experience with our products.Thank you for taking the time to address this issue
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I still want to send my "drone" back to you to get my money back! Regards, [redacted] ***
[redacted] ,as per our conversation I have sent the form back signed again now two times, The form was signed and sent back again 2/13/I have not heard back from Accumen Robot and per our conversation I will contact you again if I don’t hear back from them which I don’t believe will happen since they have never responded from over a year agoI will let you know next week to keep the file open Refcase number [redacted] thank you for your helpBen Hissam
Assigned ID [redacted] Thanks to your working for my complaint resolution ! The company, ONGOfly, sent the drone to me last week.After I asked what my order had become? last month, they sent me only one mail.And they ignored me.So I asked you ,Revdex.com, to solve my complaint.Then my order was appeared on their system suddenly, and I gave the goodsIt just costs an expense even if I return goods now from Japan.I give up !However, if I didn’t complain ,I might get nothing.It thanks for the activity of reason you!
With reference to consumer complaint letter dated August 10, pertaining to [redacted] with assigned ID# [redacted] , [redacted] was REFUNDED on July 04, At Acumen Robot Intelligence, Inc., we strive to make sure that our products are of the highest quality and that each and every customer is satisfied with their purchasesThe company aims to consistently deliver a professional service to our customersPlease know that Acumen Robot intelligence, Inctakes customer service very seriously and we want every customer to have an enjoyable experience with our productsThank you for taking the time to address this issue
With regards to complaint listing that was requested from your office, this pertains to one among the unanswered letterWe would like to inform your office that we are aware to respond within days and due to the lack of response to your correspondence, our Revdex.com business review shows that we have a very low ratingWe would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sentWe are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everything.in lieu of the list with filing date of July 08, 2016, we, at [redacted] would like to formally respond to an allegation made by Mr [redacted] with PIU# [redacted] Mr [redacted] should be fully aware that [redacted] is a crowd-funding campaignMr [redacted] received the drone and never mention anything about the REFUNDPlease find attached document for reference.At Acumen Robot intelligence, Inc., we strive to make sure that our products are of the highest quality and that each and every customer is satisfied with their purchasesThe company aims to consistently deliver a professional service to our customers
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I still want to send my "drone" back to you to get my money back! Regards, [redacted] ***
With regards to complaint listing that was requested from your office, this pertains to one among the unanswered letterWe would like to inform your office that we are aware to respond within days and due to the lack of response to your correspondence, our Revdex.com business review shows that we have a very low ratingWe would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sentWe are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everything.In lieu of the list with filing date of October 06, 2016, we, at ONAGOFLY would like to formally respond to an allegation made by Mr [redacted] with PU# [redacted] Mr [redacted] should be fully aware that [redacted] is a crowd-funding campaign and has to follow every policyHis drone had been delivered after he made his decision of having a REFUNDMr [redacted] never submitted any Credit Refund Request and the drone is still with himWe are in communication with him and waiting for his response for him to be REFUNDED and will be emailing him a form for proper processing of his request.At Acumen Robot intelligence, Inc., we strive to make sure that our products are of the highest quality and that each and every Customer is satisfied with their purchasesThe Company aims to consistently deliver a professional service to our customers.Please know that Acumen Robot Intelligence, Inctakes customer service very seriously and we wantevery customer to have an enjoyable experience with our products.Thank you for taking the time to address this issue
With regards to complaint listing that was requested from your office, this pertains to one among the unanswered letterWe would like to inform your office that we are aware to respond within days and due to the lack of response to your Correspondence, our Revdex.com business review shows that we have a very low ratingWe would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sentWe are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everythingFirstly, we would like to apologize for the inconvenience and disappointment that the consumer experienced in dealing with our INDIEGOGO AND ONAGOFLY websites recentlyWe assure you that their complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service furtherWe also note your feedback on availability of information regarding our products and services as well as the service levelsPolicy were known to every consumer that they need to get an RMA number from the sellerWithout the RMA number, Onago Fly won't be able to replace, return or repair any product that has been purchaseRefunds are processed through [redacted] They are also aware that we require each consumer to have [redacted] account, for security and identity theft purposesln lieu of the list provided, we, at ONAGOFLY would like to formally respond to an allegation made by Mr [redacted] with PIU# [redacted] [redacted] return of package was received few months ago with only his name appearing on top of the boxThere were no information for any return address nor email and no RMA included with his returnIt is very clear that Onago Fly cannot do necessary action without informations and RMAWith thorough investigations, Mr [redacted] was refunded on November 25, and he also confirmed receiving the refund to his [redacted] account We assure you that their complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service furtherWe also note your feedback on availability of information regarding our products and services as well as the service levelsACUMEN ROBOT INTELLIGENCE N.CWe would like to inform your office that we are doing the best that we can to respond to our customers' need and with our INDIEGOGO Campaign Website, consumers are updated on a bi-weekly basis regarding status of the product, availability and refund statusAll correspondence to the complaint are printed from our HELLO websitePlease Consider this case as "CLOSED"Once again, please accept our sincere apologies and we look forward to serve them
In lieu of the list with filing date of August 13, 2016, we, at ONAGOFLY would like to formally respond to an allegation made by Mr [redacted] with PIU# [redacted] We emailed the customer and he was REFUNDED as per his requestPlease consider this case as “CLOSED” We assure you that their complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service furtherWe also note your feedback on availability of information regarding our products and services as well as the service levelsWe would like to inform your office that we are doing the best that we can to respond to our customers’ need and with our INDIEGOGO Campaign Website, consumers are updated on a bi-weekly basis regarding status of the product, availability and refund statusOnce again, please accept our sincere apologies and we look forward to serve them Respectfully, [redacted] ***COO/HR Manager Acumen Robot Intelligence, Inc
With regards to complaint listing that was requested from your office, this pertains to one among the unanswered letterWe would like to inform your office that we are aware to respond within days and due to the lack of response to your correspondence, our Revdex.com business review shows that we have a very low ratingWe would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sentWe are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everything.In lieu of the list with filing date of July 18, 2016, we, at ONAGOFLY would like to formally respond to an allegation made by Mr [redacted] with PIU# [redacted] .With regards to the product that he had funded, we already responded to Mr [redacted] and he agreed for us to ship him the productPlease consider this case as "CLOSED".We assure you that their complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service furtherWe also note your feedback on availability of information regarding our products and services as well as the service levels.We would like to inform your office that we are doing the best that we can to respond to our customers' need and with our INDIEGOGO Campaign Website, consumers are updated on a bi-weekly basis regarding status of the product, availability, rma procedures and refund status.Once again, please accept our sincere apologies and we look forward to serve them
In lieu of the list with filing date of July 18, 2016, we, at ONAGOFLY would like to formally respond to an allegation made by Mr [redacted] with PIU# [redacted] With regards to the product that he had funded, product was shipped to Mr [redacted] ’s residence in [redacted] Texas, and it was delivered to his front door on December 19, at 6:p.mPlease consider this case as “CLOSED” We assure you that their complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service furtherWe also note your feedback on availability of information regarding our products and services as well as the service levelsOnce again, please accept our sincere apologies and we look forward to serve themAt Acumen Robot Intelligence, Inc., we strive to make sure that our products are of the highest quality and that each and every customer is satisfied with their purchasesThe company aims to consistently deliver a professional service to our customersPlease know that Acumen Robot Intelligence, Inctakes customer service very seriously and we want every customer to have an enjoyable experience with our products.Thank you for taking the time to address this issue Respectfully, [redacted] ***COO/HR Manager Acumen Robot Intelligence, Inc
With regards to several letters that we've received, we noticed that it would always say "two weeks ago we sent a reminder message and a copy of the complaint" And for this reason, we are required to respond within days and due to the lack of response to your correspondence, our Revdex.com business review shows that we have a very low ratingWe would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sentWe are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everythingIn lieu of the letter dated September 07, 2016, we, at ONAGOFLY would like to formally respond to an allegation made by Mr [redacted] with PIU# [redacted] Please find attached copy of email Correspondence to the Complaint printed from our INDIEGOGO websiteWe emailed the customer and he wants us to send him the updated version of dronePlease consider this case as "CLOSED"We assure you that their complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service furtherWe also note your feedback on availability of information regarding our products and services as well as the service levels
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
We ONAGOfly have looked up Mr [redacted] 's request, and it appears on our end that his Refund has been fulfilledSee attachment below:
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Hello We're sorry about the unexpected trouble , if you need any assistance , please feel free to send an email to [email protected] request an RMA # if it's still in Warranty and get the product repaired .If you need any further help , please let us know .Thank you
With regards to complaint listing that was requested from your office, this pertains to [redacted] among the unanswered letterWe would like to inform your office that we are aware to respond within days and due to the lack of response to your correspondence, our Revdex.com business review shows that we have a very low ratingWe would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sentWe are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everything.In lieu of the list with filing date of August 19, 2016, we, at ONAGOFLY would like to formally respond to an allegation made by MrNelson William with PIU# [redacted] Attached are several email copies proving Conversations with our Headquarters in China that customer has never requested for any Refund and as per his Complaint, he only requested through his bank ( [redacted] ***), where as a company policy, every customer has to follow the right procedure to file any claimsAll correspondence to the complaint are printed from Our HELLO websitePlease consider this case as "CLOSED".We assure you that their Complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service furtherWe also note your feedback on availability of information regarding our products and services as well as the service levels
With regards to complaint listing that was requested from your office, this pertains to one among the unanswered letterWe would like to inform your office that we are aware to respond within days and due to the lack of response to your correspondence, our Revdex.com business review shows that we have a very low ratingWe would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sentWe are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everything.in lieu of the list with filing date of September 26, 2016, we, at [redacted] would like to formally respond to an allegation made by Mr [redacted] with PIU# [redacted] Mr [redacted] should be fully aware that [redacted] is a crowd-funding campaignWe had sent Credit Refund Request Form to Mr [redacted] but never get anything back from himA standard policy has to be followed in order to get REFUNDEDPlease find attached document for reference.At Acumen Robot Intelligence, Inc., we strive to make sure that our products are of the highest quality and that each and every customer is satisfied with their purchasesThe company aims to consistentlydeliver a professional service to our customers.Please know that Acumen Robot intelligence, Inctakes customer service very seriously and we want every customer to have an enjoyable experience with our products
With regards to complaint listing that was requested from your office, this pertains to one among the unanswered letterWe would like to inform your office that we are aware to respond within days and due to the lack of response to your correspondence, our Revdex.com business review shows that we have a very low ratingWe would like to clarify this, first and foremost, we have not been receiving any "first" letter that ?our office sent or had sentWe are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everything.In lieu of the list with filing date of July 06, 2016, we, at ONAGOFLY would like to formally respond to an allegation made by Mr [redacted] with PIU# [redacted] Mr [redacted] should be fully aware that INDIEGOGO is a Crowd-funding campaign and has to followevery policyMr [redacted] never submitted any Credit Refund Request and he still have his droneWe are in communication with him and waiting for his response for him to be REFUNDED and will be emailing him a form for proper processing of his request.At Acumen Robot Intelligence, Inc., we strive to make sure that our products are of the highest quality and that each and every customer is satisfied with their purchasesThe company aims to consistently deliver a professional service to our customers.Please know that Acumen Robot Intelligence, Inctakes customer service very seriously and we want every Customer to have an enjoyable experience with our products.Thank you for taking the time to address this issue
With regards to complaint listing that was requested from your office, this pertains to one among the unanswered letterWe would like to inform your office that we are aware to respond within days and due to the lack of response to your correspondence, our Revdex.com business review shows that we have a very low ratingWe would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sentWe are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everything.In lieu of the list with filing date of June 19, 2016, we, at ONAGOFLY would like to formally respond to an allegation made by Mr [redacted] with PIU# [redacted] Mr [redacted] should be fully aware that INDIEGOGO is a crowd-funding campaign and has to follow every policyMr [redacted] never submitted any Credit Refund RequestWe are in communication with him and waiting for his response for him to be REFUNDED and will be emailing him a form for proper processing of his request.At Acumen Robot Intelligence, Inc., we strive to make sure that our products are of the highest quality and that each and every customer is satisfied with their purchasesThe company aims to consistently deliver a professional Service to our customers.Please know that Acumen Robot Intelligence, Inctakes customer service very seriously and we want every customer to have an enjoyable experience with our products.Thank you for taking the time to address this issue
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I still want to send my "drone" back to you to get my money back! Regards, [redacted] ***
[redacted] ,as per our conversation I have sent the form back signed again now two times, The form was signed and sent back again 2/13/I have not heard back from Accumen Robot and per our conversation I will contact you again if I don’t hear back from them which I don’t believe will happen since they have never responded from over a year agoI will let you know next week to keep the file open Refcase number [redacted] thank you for your helpBen Hissam
Assigned ID [redacted] Thanks to your working for my complaint resolution ! The company, ONGOfly, sent the drone to me last week.After I asked what my order had become? last month, they sent me only one mail.And they ignored me.So I asked you ,Revdex.com, to solve my complaint.Then my order was appeared on their system suddenly, and I gave the goodsIt just costs an expense even if I return goods now from Japan.I give up !However, if I didn’t complain ,I might get nothing.It thanks for the activity of reason you!
With reference to consumer complaint letter dated August 10, pertaining to [redacted] with assigned ID# [redacted] , [redacted] was REFUNDED on July 04, At Acumen Robot Intelligence, Inc., we strive to make sure that our products are of the highest quality and that each and every customer is satisfied with their purchasesThe company aims to consistently deliver a professional service to our customersPlease know that Acumen Robot intelligence, Inctakes customer service very seriously and we want every customer to have an enjoyable experience with our productsThank you for taking the time to address this issue
With regards to complaint listing that was requested from your office, this pertains to one among the unanswered letterWe would like to inform your office that we are aware to respond within days and due to the lack of response to your correspondence, our Revdex.com business review shows that we have a very low ratingWe would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sentWe are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everything.in lieu of the list with filing date of July 08, 2016, we, at [redacted] would like to formally respond to an allegation made by Mr [redacted] with PIU# [redacted] Mr [redacted] should be fully aware that [redacted] is a crowd-funding campaignMr [redacted] received the drone and never mention anything about the REFUNDPlease find attached document for reference.At Acumen Robot intelligence, Inc., we strive to make sure that our products are of the highest quality and that each and every customer is satisfied with their purchasesThe company aims to consistently deliver a professional service to our customers
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I still want to send my "drone" back to you to get my money back! Regards, [redacted] ***
With regards to complaint listing that was requested from your office, this pertains to one among the unanswered letterWe would like to inform your office that we are aware to respond within days and due to the lack of response to your correspondence, our Revdex.com business review shows that we have a very low ratingWe would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sentWe are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everything.In lieu of the list with filing date of October 06, 2016, we, at ONAGOFLY would like to formally respond to an allegation made by Mr [redacted] with PU# [redacted] Mr [redacted] should be fully aware that [redacted] is a crowd-funding campaign and has to follow every policyHis drone had been delivered after he made his decision of having a REFUNDMr [redacted] never submitted any Credit Refund Request and the drone is still with himWe are in communication with him and waiting for his response for him to be REFUNDED and will be emailing him a form for proper processing of his request.At Acumen Robot intelligence, Inc., we strive to make sure that our products are of the highest quality and that each and every Customer is satisfied with their purchasesThe Company aims to consistently deliver a professional service to our customers.Please know that Acumen Robot Intelligence, Inctakes customer service very seriously and we wantevery customer to have an enjoyable experience with our products.Thank you for taking the time to address this issue
With regards to complaint listing that was requested from your office, this pertains to one among the unanswered letterWe would like to inform your office that we are aware to respond within days and due to the lack of response to your Correspondence, our Revdex.com business review shows that we have a very low ratingWe would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sentWe are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everythingFirstly, we would like to apologize for the inconvenience and disappointment that the consumer experienced in dealing with our INDIEGOGO AND ONAGOFLY websites recentlyWe assure you that their complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service furtherWe also note your feedback on availability of information regarding our products and services as well as the service levelsPolicy were known to every consumer that they need to get an RMA number from the sellerWithout the RMA number, Onago Fly won't be able to replace, return or repair any product that has been purchaseRefunds are processed through [redacted] They are also aware that we require each consumer to have [redacted] account, for security and identity theft purposesln lieu of the list provided, we, at ONAGOFLY would like to formally respond to an allegation made by Mr [redacted] with PIU# [redacted] [redacted] return of package was received few months ago with only his name appearing on top of the boxThere were no information for any return address nor email and no RMA included with his returnIt is very clear that Onago Fly cannot do necessary action without informations and RMAWith thorough investigations, Mr [redacted] was refunded on November 25, and he also confirmed receiving the refund to his [redacted] account We assure you that their complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service furtherWe also note your feedback on availability of information regarding our products and services as well as the service levelsACUMEN ROBOT INTELLIGENCE N.CWe would like to inform your office that we are doing the best that we can to respond to our customers' need and with our INDIEGOGO Campaign Website, consumers are updated on a bi-weekly basis regarding status of the product, availability and refund statusAll correspondence to the complaint are printed from our HELLO websitePlease Consider this case as "CLOSED"Once again, please accept our sincere apologies and we look forward to serve them
In lieu of the list with filing date of August 13, 2016, we, at ONAGOFLY would like to formally respond to an allegation made by Mr [redacted] with PIU# [redacted] We emailed the customer and he was REFUNDED as per his requestPlease consider this case as “CLOSED” We assure you that their complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service furtherWe also note your feedback on availability of information regarding our products and services as well as the service levelsWe would like to inform your office that we are doing the best that we can to respond to our customers’ need and with our INDIEGOGO Campaign Website, consumers are updated on a bi-weekly basis regarding status of the product, availability and refund statusOnce again, please accept our sincere apologies and we look forward to serve them Respectfully, [redacted] ***COO/HR Manager Acumen Robot Intelligence, Inc
With regards to complaint listing that was requested from your office, this pertains to one among the unanswered letterWe would like to inform your office that we are aware to respond within days and due to the lack of response to your correspondence, our Revdex.com business review shows that we have a very low ratingWe would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sentWe are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everything.In lieu of the list with filing date of July 18, 2016, we, at ONAGOFLY would like to formally respond to an allegation made by Mr [redacted] with PIU# [redacted] .With regards to the product that he had funded, we already responded to Mr [redacted] and he agreed for us to ship him the productPlease consider this case as "CLOSED".We assure you that their complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service furtherWe also note your feedback on availability of information regarding our products and services as well as the service levels.We would like to inform your office that we are doing the best that we can to respond to our customers' need and with our INDIEGOGO Campaign Website, consumers are updated on a bi-weekly basis regarding status of the product, availability, rma procedures and refund status.Once again, please accept our sincere apologies and we look forward to serve them