Hello,Products from ONAGOfly are being sent out dailyIf he has questions about his shipment, he can follow up with us over email at [redacted] or telephone [redacted] In fact, he can check his status and tracking number at [redacted] under "Track Your Order" with his contribution email addressIf MrSparks has trouble with the website, he may follow up with us either email or telephoneThank you, and have a great day!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [While the product is awful and does not work, that is not my main issueI tried multiple times to cancel prior to Onagofly shipping it and my emails were ignored along with my phone callswhen I spoke to [redacted] at Onagofly at 6/3/16, he admitted the miscommunication errors and stated it is due to being a smaller companyHe then stated while he understood, the manager was still denying a refundHe stated he would only repair or replaceHe also stated it would be a minimum of weeks for a replacement which I hardly believe since people who ordered in December, still havent received anything I have attached there refund policy from the company website which clearly states you can receive a refund prior to shipmentThey just decided to ship the product instead of cancelling my orderIt also states to reach out to the owner [redacted] but I was told he cannot be reached and they refused to give me his contact informationI have also attached one of the email replies I sent back in March from someone named [redacted] You will notice that at no point did they answer my questionWhile they did ship the product, it also did not include everything originally promised and did not workI have included two links so you are able to notice I am not the only one dealing with this companyI have included a link that another person who had issues created for people for assistance [redacted] You can also go to the Onagofly Facebook page and glance at the comments and Onagofly ComplaintsThere are tons of people with the same issues as myselfIt is clear how they are treating customersI do not understand how they will not refund me when I originally asked for one prior to it shipping, ignoring calls/emails, telling me the owner [redacted] is unreachable, and sending an incomplete package with a product that doesnt do what it was advertised] Regards, [redacted]
We ONAGOfly, unfortunately, we cannot offer a refund based upon our guidelines once the item is deliveredWe can suggest an exchange/ replacement, and repair for the client’s drone for an effective droneThis offer is still available and wish the client can take advantage of it
With regards to complaint listing that was requested from your office, this pertains to one among the unanswered letterWe would like to inform your office that we are aware to respond within days and due to the lack of response to your correspondence, our Revdex.com business review shows that we have a very low ratingWe would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sentWe are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everything.In lieu of the list with filing date of July 03, 2016, we, at ONAGOFLY would like to formally respond to an allegation made by Ms [redacted] with PIU# [redacted] Ms [redacted] should be fully aware that [redacted] is a crowd-funding campaign and has to follow every policyMs [redacted] never submitted any Credit Refund RequestWe are in communication with her and waiting for her response for her to be REFUNDED and will be emailing her a form for proper processing of his request.At Acumen Robot Intelligence, Inc., we strive to make sure that our products are of the highest quality and that each and every customer is satisfied with their purchasesThe company aims to consistently deliver a professional service to our customers.Please know that Acumen Robot Intelligence, Inctakes customer service very seriously and we want every customer to have an enjoyable experience with our products.Thank you, for taking the time to address this issue
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear Full Refund, why is this company unable to refund my payment that they have held for months and then send a product that does not work? Regards, [redacted]
As mentioned over the phone, I am following up with your email address and we will let you know, in written description, about Mr [redacted] 's caseSo, this is what I have on my endIt seems that Mr [redacted] was already refunded, and I can provide you this screenshot:
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This response has nothing to do with the sub par product delivered to consumersMy issue is not with instructions delivered or not but of a product that it no way meets what was initially described in their advertising Regards, [redacted]
With regards to complaint listing that was requested from your office, this pertains to one among the unanswered letterWe would like to inform your office that we are aware to respond within days and due to the lack of response to your correspondence, our Revdex.com business review shows that we have a very low ratingWe would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sentWe are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everythingin lieu of the list with filing date of September 26, 2016, we, at [redacted] would like to formally respond to an allegation made by Mr [redacted] with PIU# [redacted] Mr [redacted] should be fully aware that [redacted] is a crowd-funding campaignWe had sent Credit Refund Request Form to Mr [redacted] but never get anything back from himA standard policy has to be followed in order to get REFUNDEDPlease find attached document for referenceAt Acumen Robot Intelligence, Inc., we strive to make sure that our products are of the highest quality and that each and every customer is satisfied with their purchasesThe company aims to consistently deliver a professional service to our customersPlease know that Acumen Robot intelligence, Inctakes customer service very seriously and we want every customer to have an enjoyable experience with our products
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I've repeatedly called and, exhaustively written many emails without any responseIf a refund "claim" was to be filledit was never communicated; they never answered any of my communiquesI have filled with a "Class Action Lawsuit" as many individuals have been neglected and ignored; haven't received product and those that have received the product have been mislead with a defective product (links provided)Please consider the timeline of this response by the company [redacted] Regards, [redacted] ***
With regards to complaint listing that was requested from your office, this pertains to one among the unanswered letterWe would like to inform your office that we are aware to respond within days and due to the lack of response to your Correspondence, our Revdex.com business review shows that we have a very low ratingWe would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sentWe are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everything.Firstly, we would like to apologize for the inconvenience and disappointment that the consumer experienced in dealing with our INDIEGOGO AND ONAGOFLY websites recentlyWe assure you that their complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service furtherWe also note your feedback on availability of information regarding our products and services as well as the service levels.Policy were known to every consumer that they need to get an RMA number from the sellerWithout the RMA number, Onago Fly won't be able to replace, return or repair any product that has been purchaseRefunds are processed through [redacted] They are also aware that we require each consumer to have [redacted] account, for security and identity theft purposes.ln lieu of the list provided, we, at ONAGOFLY would like to formally respond to an allegation made by Mr [redacted] with PIU# [redacted] [redacted] return of package was received few months ago with only his name appearing on top of the boxThere were no information for any return address nor email and no RMA included with his returnIt is very clear that Onago Fly cannot do necessary action without informations and RMAWith thorough investigations, Mr [redacted] was refunded on November 25, and he also confirmed receiving the refund to his [redacted] accountWe assure you that their complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service furtherWe also note your feedback on availability of information regarding our products and services as well as the service levels.ACUMEN ROBOT INTELLIGENCE N.CWe would like to inform your office that we are doing the best that we can to respond to our customers' need and with our INDIEGOGO Campaign Website, consumers are updated on a bi-weekly basis regarding status of the product, availability and refund statusAll correspondence to the complaint are printed from our HELLO websitePlease Consider this case as "CLOSED".Once again, please accept our sincere apologies and we look forward to serve them
In lieu of the list with filing date of August 19, 2016, we, at ONAGOFLY would like to formally respond to an allegation made by MrNelson William with PIU# [redacted] On November 08, 2016, ARI sent several email copies proving conversations with our Headquarters in China that customer has never requested for any Refund and as per his complaint, he only requested through his bank ( [redacted] ***), where as a company policy, every customer has to follow the right procedure to file any claimsAll correspondence to the complaint are printed from our HELLO website Also, with his complaint letter, he has to be fully aware that plastic blades are attached for the dr [redacted] to FLY and this needs not to be explained to an adultThen he now states that the dr [redacted] does not fly? How did he cut his finger then? Please consider this case as “CLOSED” We assure you that their complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service furtherWe also note your feedback on availability of information regarding our products and services as well as the service levelsWe would like to inform your office that we are doing the best that we can to respond to our customers’ need and with our INDIEGOGO Campaign Website, consumers are updated on a bi-weekly basis regarding status of the product, availability and refund statusOnce again, please accept our sincere apologies and we look forward to serve them Respectfully, [redacted] ***COO/HR Manager Acumen Robot Intelligence, Inc[redacted] @arirobot.com
Pertaining to documents that were sent to Ms [redacted] dated October 05, and November 08, 2016, this were all the email communications that Mr [redacted] ***’s had with our China Team regarding all his complaintsHe is complaining now with the 20% re-stocking fee that was discussed with him in prior emailsIt was explained to him that the 20% deduction was applied to the actual amount that ARI received and we will be refunding him the same exact amount that we received from INDIEGOGOMr [redacted] received an email on June 30, and July 01, 2016, both emails contained the Credit Refund Request Form that he never filled and sent back to our officeWe have to follow company policies in order to have his request processed Please consider this case as “CLOSED” We assure you that their complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service furtherWe also note your feedback on availability of information regarding our products and services as well as the service levelsWe would like to inform your office that we are doing the best that we can to respond to our customers’ need and with our INDIEGOGO Campaign Website, consumers are updated on a bi-weekly basis regarding status of the product, availability and refund statusOnce again, please accept our sincere apologies and we look forward to serve them Respectfully, [redacted] ***COO/HR Manager Acumen Robot Intelligence, Inc[redacted] @arirobot.com
With regards to several complaints that we never receive and this was when I called your office, wanting to get an updated rating for our company and was informed that we still have outstanding unanswered listingA copy was requested for the unanswered letter, we would like to inform your office that we are aware to respond within days and due to the lack of response to your correspondence, our Revdex.com business review shows that we have a very low ratingWe would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sentWe are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everything.In lieu of the list with filing date of August 13, 2016, we, at ONAGOFLY would like to formally respond to an allegation made by Mr [redacted] with PIU# [redacted] Please find attached copy of email correspondence to the complaint printed from our INDIEGOGO websiteWe emailed the customer and he was informed pertaining to his REFUND requestPlease consider this case as "CLOSED".We assure you that their complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service furtherWe also note your feedback on availability of information regarding our products and services as well as the service levels
With reference to consumer complaint letter dated August 10, pertaining to [redacted] with assigned ID# [redacted] , [redacted] was REFUNDED on July 04, 2016.At Acumen Robot Intelligence, Inc., we strive to make sure that our products are of the highest quality and that each and every customer is satisfied with their purchasesThe company aims to consistently deliver a professional service to our customers.Please know that Acumen Robot intelligence, Inctakes customer service very seriously and we want every customer to have an enjoyable experience with our products.Thank you for taking the time to address this issue
Please find attachments pertaining to documents that were sent to Ms [redacted] dated October 05, (also provided her with attachments) regarding Mr [redacted] complaints.Second page is a copy of the DHL delivery confirmation with # [redacted] (ontop of upper left side)As per Mr [redacted] 's complain, he mentioned that this was a fake numberAs [redacted] .Please Consider this case as "CLOSED".We assure you that their complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service furtherWe also note your feedback on availability of information regarding our products and Services as well as the service levels.We would like to inform your office that we are doing the best that we can to respond to our customers' need and with our INDIEGOGO Campaign Website, consumers are updated of a bi-weekly basis regarding status of the product, availability and refund status
With regards to complaint listing that was requested from your office, this pertains to one among the unanswered letterWe would like to inform your office that we are aware to respond within days and due to the lack of response to your correspondence, our Revdex.com business review shows that we have a very low ratingWe would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sentWe are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everythingin lieu of the list with filing date of July 15, 2016, we, at ONAGOFLY would like to formally respond to an allegation made by Mr [redacted] s with PIU# [redacted] Please find attached email conversation with one of our office personnel (controller) and proof of delivery to his residential address that was provided by Mr [redacted] All correspondence to the complaint are printed from our HELLO websitePlease Consider this case as "CLOSED"We assure you that their complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service furtherWe also note your feedback on availability of information regarding our products and services as well as the service levels
With regards to complaint listing that was requested from your office, this pertains to one among the unanswered letterWe would like to inform your office that we are aware to respond within days and due to the lack of response to your correspondence, our Revdex.com business review shows that we have a very low ratingWe would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sentWe are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everything.in lieu of the list with filing date of July 15, 2016, we, at ONAGOFLY would like to formally respond to an allegation made by Mr [redacted] s with PIU# [redacted] Please find attached email conversation with one of our office personnel (controller) and proof of delivery to his residential address that was provided by Mr [redacted] All correspondence to the complaint are printed from our HELLO websitePlease Consider this case as "CLOSED".We assure you that their complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service furtherWe also note your feedback on availability of information regarding our products and services as well as the service levels
Hello,Products from ONAGOfly are being sent out dailyIf he has questions about his shipment, he can follow up with us over email at [redacted] or telephone [redacted] In fact, he can check his status and tracking number at [redacted] under "Track Your Order" with his contribution email addressIf MrSparks has trouble with the website, he may follow up with us either email or telephoneThank you, and have a great day!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [While the product is awful and does not work, that is not my main issueI tried multiple times to cancel prior to Onagofly shipping it and my emails were ignored along with my phone callswhen I spoke to [redacted] at Onagofly at 6/3/16, he admitted the miscommunication errors and stated it is due to being a smaller companyHe then stated while he understood, the manager was still denying a refundHe stated he would only repair or replaceHe also stated it would be a minimum of weeks for a replacement which I hardly believe since people who ordered in December, still havent received anything I have attached there refund policy from the company website which clearly states you can receive a refund prior to shipmentThey just decided to ship the product instead of cancelling my orderIt also states to reach out to the owner [redacted] but I was told he cannot be reached and they refused to give me his contact informationI have also attached one of the email replies I sent back in March from someone named [redacted] You will notice that at no point did they answer my questionWhile they did ship the product, it also did not include everything originally promised and did not workI have included two links so you are able to notice I am not the only one dealing with this companyI have included a link that another person who had issues created for people for assistance [redacted] You can also go to the Onagofly Facebook page and glance at the comments and Onagofly ComplaintsThere are tons of people with the same issues as myselfIt is clear how they are treating customersI do not understand how they will not refund me when I originally asked for one prior to it shipping, ignoring calls/emails, telling me the owner [redacted] is unreachable, and sending an incomplete package with a product that doesnt do what it was advertised] Regards, [redacted]
We ONAGOfly, unfortunately, we cannot offer a refund based upon our guidelines once the item is deliveredWe can suggest an exchange/ replacement, and repair for the client’s drone for an effective droneThis offer is still available and wish the client can take advantage of it
With regards to complaint listing that was requested from your office, this pertains to one among the unanswered letterWe would like to inform your office that we are aware to respond within days and due to the lack of response to your correspondence, our Revdex.com business review shows that we have a very low ratingWe would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sentWe are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everything.In lieu of the list with filing date of July 03, 2016, we, at ONAGOFLY would like to formally respond to an allegation made by Ms [redacted] with PIU# [redacted] Ms [redacted] should be fully aware that [redacted] is a crowd-funding campaign and has to follow every policyMs [redacted] never submitted any Credit Refund RequestWe are in communication with her and waiting for her response for her to be REFUNDED and will be emailing her a form for proper processing of his request.At Acumen Robot Intelligence, Inc., we strive to make sure that our products are of the highest quality and that each and every customer is satisfied with their purchasesThe company aims to consistently deliver a professional service to our customers.Please know that Acumen Robot Intelligence, Inctakes customer service very seriously and we want every customer to have an enjoyable experience with our products.Thank you, for taking the time to address this issue
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear Full Refund, why is this company unable to refund my payment that they have held for months and then send a product that does not work? Regards, [redacted]
As mentioned over the phone, I am following up with your email address and we will let you know, in written description, about Mr [redacted] 's caseSo, this is what I have on my endIt seems that Mr [redacted] was already refunded, and I can provide you this screenshot:
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This response has nothing to do with the sub par product delivered to consumersMy issue is not with instructions delivered or not but of a product that it no way meets what was initially described in their advertising Regards, [redacted]
With regards to complaint listing that was requested from your office, this pertains to one among the unanswered letterWe would like to inform your office that we are aware to respond within days and due to the lack of response to your correspondence, our Revdex.com business review shows that we have a very low ratingWe would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sentWe are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everythingin lieu of the list with filing date of September 26, 2016, we, at [redacted] would like to formally respond to an allegation made by Mr [redacted] with PIU# [redacted] Mr [redacted] should be fully aware that [redacted] is a crowd-funding campaignWe had sent Credit Refund Request Form to Mr [redacted] but never get anything back from himA standard policy has to be followed in order to get REFUNDEDPlease find attached document for referenceAt Acumen Robot Intelligence, Inc., we strive to make sure that our products are of the highest quality and that each and every customer is satisfied with their purchasesThe company aims to consistently deliver a professional service to our customersPlease know that Acumen Robot intelligence, Inctakes customer service very seriously and we want every customer to have an enjoyable experience with our products
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I've repeatedly called and, exhaustively written many emails without any responseIf a refund "claim" was to be filledit was never communicated; they never answered any of my communiquesI have filled with a "Class Action Lawsuit" as many individuals have been neglected and ignored; haven't received product and those that have received the product have been mislead with a defective product (links provided)Please consider the timeline of this response by the company [redacted] Regards, [redacted] ***
With regards to complaint listing that was requested from your office, this pertains to one among the unanswered letterWe would like to inform your office that we are aware to respond within days and due to the lack of response to your Correspondence, our Revdex.com business review shows that we have a very low ratingWe would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sentWe are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everything.Firstly, we would like to apologize for the inconvenience and disappointment that the consumer experienced in dealing with our INDIEGOGO AND ONAGOFLY websites recentlyWe assure you that their complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service furtherWe also note your feedback on availability of information regarding our products and services as well as the service levels.Policy were known to every consumer that they need to get an RMA number from the sellerWithout the RMA number, Onago Fly won't be able to replace, return or repair any product that has been purchaseRefunds are processed through [redacted] They are also aware that we require each consumer to have [redacted] account, for security and identity theft purposes.ln lieu of the list provided, we, at ONAGOFLY would like to formally respond to an allegation made by Mr [redacted] with PIU# [redacted] [redacted] return of package was received few months ago with only his name appearing on top of the boxThere were no information for any return address nor email and no RMA included with his returnIt is very clear that Onago Fly cannot do necessary action without informations and RMAWith thorough investigations, Mr [redacted] was refunded on November 25, and he also confirmed receiving the refund to his [redacted] accountWe assure you that their complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service furtherWe also note your feedback on availability of information regarding our products and services as well as the service levels.ACUMEN ROBOT INTELLIGENCE N.CWe would like to inform your office that we are doing the best that we can to respond to our customers' need and with our INDIEGOGO Campaign Website, consumers are updated on a bi-weekly basis regarding status of the product, availability and refund statusAll correspondence to the complaint are printed from our HELLO websitePlease Consider this case as "CLOSED".Once again, please accept our sincere apologies and we look forward to serve them
In lieu of the list with filing date of August 19, 2016, we, at ONAGOFLY would like to formally respond to an allegation made by MrNelson William with PIU# [redacted] On November 08, 2016, ARI sent several email copies proving conversations with our Headquarters in China that customer has never requested for any Refund and as per his complaint, he only requested through his bank ( [redacted] ***), where as a company policy, every customer has to follow the right procedure to file any claimsAll correspondence to the complaint are printed from our HELLO website Also, with his complaint letter, he has to be fully aware that plastic blades are attached for the dr [redacted] to FLY and this needs not to be explained to an adultThen he now states that the dr [redacted] does not fly? How did he cut his finger then? Please consider this case as “CLOSED” We assure you that their complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service furtherWe also note your feedback on availability of information regarding our products and services as well as the service levelsWe would like to inform your office that we are doing the best that we can to respond to our customers’ need and with our INDIEGOGO Campaign Website, consumers are updated on a bi-weekly basis regarding status of the product, availability and refund statusOnce again, please accept our sincere apologies and we look forward to serve them Respectfully, [redacted] ***COO/HR Manager Acumen Robot Intelligence, Inc[redacted] @arirobot.com
Pertaining to documents that were sent to Ms [redacted] dated October 05, and November 08, 2016, this were all the email communications that Mr [redacted] ***’s had with our China Team regarding all his complaintsHe is complaining now with the 20% re-stocking fee that was discussed with him in prior emailsIt was explained to him that the 20% deduction was applied to the actual amount that ARI received and we will be refunding him the same exact amount that we received from INDIEGOGOMr [redacted] received an email on June 30, and July 01, 2016, both emails contained the Credit Refund Request Form that he never filled and sent back to our officeWe have to follow company policies in order to have his request processed Please consider this case as “CLOSED” We assure you that their complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service furtherWe also note your feedback on availability of information regarding our products and services as well as the service levelsWe would like to inform your office that we are doing the best that we can to respond to our customers’ need and with our INDIEGOGO Campaign Website, consumers are updated on a bi-weekly basis regarding status of the product, availability and refund statusOnce again, please accept our sincere apologies and we look forward to serve them Respectfully, [redacted] ***COO/HR Manager Acumen Robot Intelligence, Inc[redacted] @arirobot.com
With regards to several complaints that we never receive and this was when I called your office, wanting to get an updated rating for our company and was informed that we still have outstanding unanswered listingA copy was requested for the unanswered letter, we would like to inform your office that we are aware to respond within days and due to the lack of response to your correspondence, our Revdex.com business review shows that we have a very low ratingWe would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sentWe are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everything.In lieu of the list with filing date of August 13, 2016, we, at ONAGOFLY would like to formally respond to an allegation made by Mr [redacted] with PIU# [redacted] Please find attached copy of email correspondence to the complaint printed from our INDIEGOGO websiteWe emailed the customer and he was informed pertaining to his REFUND requestPlease consider this case as "CLOSED".We assure you that their complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service furtherWe also note your feedback on availability of information regarding our products and services as well as the service levels
With reference to consumer complaint letter dated August 10, pertaining to [redacted] with assigned ID# [redacted] , [redacted] was REFUNDED on July 04, 2016.At Acumen Robot Intelligence, Inc., we strive to make sure that our products are of the highest quality and that each and every customer is satisfied with their purchasesThe company aims to consistently deliver a professional service to our customers.Please know that Acumen Robot intelligence, Inctakes customer service very seriously and we want every customer to have an enjoyable experience with our products.Thank you for taking the time to address this issue
Please find attachments pertaining to documents that were sent to Ms [redacted] dated October 05, (also provided her with attachments) regarding Mr [redacted] complaints.Second page is a copy of the DHL delivery confirmation with # [redacted] (ontop of upper left side)As per Mr [redacted] 's complain, he mentioned that this was a fake numberAs [redacted] .Please Consider this case as "CLOSED".We assure you that their complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service furtherWe also note your feedback on availability of information regarding our products and Services as well as the service levels.We would like to inform your office that we are doing the best that we can to respond to our customers' need and with our INDIEGOGO Campaign Website, consumers are updated of a bi-weekly basis regarding status of the product, availability and refund status
With regards to complaint listing that was requested from your office, this pertains to one among the unanswered letterWe would like to inform your office that we are aware to respond within days and due to the lack of response to your correspondence, our Revdex.com business review shows that we have a very low ratingWe would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sentWe are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everythingin lieu of the list with filing date of July 15, 2016, we, at ONAGOFLY would like to formally respond to an allegation made by Mr [redacted] s with PIU# [redacted] Please find attached email conversation with one of our office personnel (controller) and proof of delivery to his residential address that was provided by Mr [redacted] All correspondence to the complaint are printed from our HELLO websitePlease Consider this case as "CLOSED"We assure you that their complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service furtherWe also note your feedback on availability of information regarding our products and services as well as the service levels
With regards to complaint listing that was requested from your office, this pertains to one among the unanswered letterWe would like to inform your office that we are aware to respond within days and due to the lack of response to your correspondence, our Revdex.com business review shows that we have a very low ratingWe would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sentWe are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everything.in lieu of the list with filing date of July 15, 2016, we, at ONAGOFLY would like to formally respond to an allegation made by Mr [redacted] s with PIU# [redacted] Please find attached email conversation with one of our office personnel (controller) and proof of delivery to his residential address that was provided by Mr [redacted] All correspondence to the complaint are printed from our HELLO websitePlease Consider this case as "CLOSED".We assure you that their complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service furtherWe also note your feedback on availability of information regarding our products and services as well as the service levels