Acura of Peoria

To whom this may concern: [redacted] and [redacted] purchased a MDX from our dealership on June 29th, [redacted] and [redacted] contacted our dealership regarding their displeasure with the purchase of their vehicle on or about July, 3rd They relayed their complaints regarding the Acura of Peoria Value Package, which they signed and agreed toThe General Manager and I worked with them continuously via phone and email from July 3rd to August 4th The General Manager and I gave [redacted] and [redacted] three options to choose from in order to come to an amicable conclusion [redacted] contacted me to inform me that they had chosen one of the three optionsI explained to her that we would move forward as long as they were completely satisfied with the agreement, she confirmed that they wereOn August 4th 2014, I received a phone call from [redacted] stating they are no longer agreeing to the terms I have attached the sales contract, in which [redacted] signed and agreed to termsI have also attached documentation in which [redacted] negotiated the price and initialed, as well as the final document with the numbers he agreed on and his signatureIn addition, I have attached the email that was sent to [redacted] and [redacted] with the three options we offered them We have tried our best to come to an agreement with these customersThe original offer still stands if [redacted] and [redacted] would like to settle this Thank you, [redacted] Acura of Peoria Customer Relations Director

To whom this may concern:
We have made numerous attempts to contact Mr*** We have offered the customer multiple mutually beneficial settlements in which he has declinedAt this point, we are not willing to offer any further accommodations
Thank you,
*** ***
Acura of Peoria
Customer Relations Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Dear [redacted] or to whom it may concern –
 
We wanted to email you regarding complaint ID # [redacted].  On September 13th we received notification that the Revdex.com had closed the complaint.  We wanted to let you know that the reason we did not respond to the request to accept or decline Acura of Peoria’s response that was sent on September 2nd was not because they resolved the complaint but rather because we have been unable to get in touch with their general manager, [redacted].   I called the Revdex.com and spoke with [redacted] who was very helpful and she recommended that I email you so that we would have better documentation of the course of events that have taken place and to help facilitate either reopening the complaint or coming to a clear agreement.
 
Ever since we received notification from the Revdex.com on September 2nd that you were requesting our response we have not been able to get in contact with [redacted].  I originally emailed [redacted], Customer Relations Director, and she replied that she is no longer in a position to make decisions pertaining to this situation and that we should contact their general manager.  Initially she gave us the wrong number but even after giving us his correct contact number we have left at least 3 voicemails and have never received a call back.  [redacted] claims that he left us one voicemail on 9/8/2014 but neither my wife nor I received a call or voicemail from him.  Furthermore, he has not returned a voicemail left after that date.  It seems to us that they are unwilling to discuss or resolve the issue.
 
We also want to summarize or point out a few of the concerns that we have with Acura of Peoria and their offer:
 
First, our dispute arose after we discovered that we were charged $2495 for an accessory package on our initial purchase agreement for the Acura of Peoria. We never once were told that our vehicle had this package or that the package was being added on to our contract.  In addition we never signed any document that broke down what was in that package.  Even after requesting that they send us a break down of what is included in the package they were unwilling/unable to do so and claimed that they do not have documentation to show what is in the package.  After they verbally told us what was in the package (wheel locks, nitrogen air in the tires, front window tinting, a trunk tray and door edge-guards) we discovered that the total cost of the items in the package totaled $599, not $2495, by calling the Acura of Peoria service department ourselves.
 
Second, after we left the dealership we talked to [redacted], our sales representative and she offered to give us one of the items (door edge guards) in the Acura of Peoria package for free if we filled out her evaluation with all 10s.  Essentially she was bribing us for our positive feedback.  At that time we did not even know that we had purchased the Acura of Peoria package.  After we realized we had already been charged for that item we contacted her and she claimed to not know what was in the Acura of Peoria package and she did not know that we had been charged for it.
 
Third, after [redacted] agreed to give us a $1000 service credit to compensate us for this scam we initially agreed but then she mentioned that we would have to sign some papers when we came in before we would receive the $1000 credit.  We requested that she send us the documents that we would need to sign, which she sent us on 8/1/2014.  We have attached a copy of the release that [redacted] sent us.  After reviewing that release we did not feel comfortable signing it.  After verbalizing that to her she said no agreement could then be made and that without signing the form we would not receive any settlement.  We did not feel comfortable signing it for several reasons.  First, they were not completely resolving the issue since they overcharged us by $1896.  Second, we have no trust in this dealership given the numerous lies and run-arounds that we have been given.  Third, we also do not feel comfortable signing a form that bans us from posting or verbalizing anything negative about the dealership (written at the end of the paragraph in section #2 of the release), especially since negative feedback has already been posted.  Any resolution at this point would have to address that.
 
We apologize for this lengthy email but wanted to be as clear and detailed as possible.  We would be happy to discuss further or answer any questions you may have via email or phone at [redacted].  In summary, in no way has this dealership resolved this issue and we are unable to reach their general manager to further discuss resolving it.  Thank you for your assistance in dealing with this issue.
 
Sincerely,
[redacted] and [redacted]
On Tue, Sep 16, 2014 at 4:57 PM, E [redacted] <ericand[redacted]@gmail.com> wrote:
Dear [redacted] or to whom it may concern –
 
We wanted to email you regarding complaint ID # [redacted].  On September 13th we received notification that the Revdex.com had closed the complaint.  We wanted to let you know that the reason we did not respond to the request to accept or decline Acura of Peoria’s response that was sent on September 2nd was not because they resolved the complaint but rather because we have been unable to get in touch with their general manager, [redacted].   I called the Revdex.com and spoke with [redacted] who was very helpful and she recommended that I email you so that we would have better documentation of the course of events that have taken place and to help facilitate either reopening the complaint or coming to a clear agreement.
 
Ever since we received notification from the Revdex.com on September 2nd that you were requesting our response we have not been able to get in contact with [redacted].  I originally emailed [redacted], Customer Relations Director, and she replied that she is no longer in a position to make decisions pertaining to this situation and that we should contact their general manager.  Initially she gave us the wrong number but even after giving us his correct contact number we have left at least 3 voicemails and have never received a call back.  [redacted] claims that he left us one voicemail on 9/8/2014 but neither my wife nor I received a call or voicemail from him.  Furthermore, he has not returned a voicemail left after that date.  It seems to us that they are unwilling to discuss or resolve the issue.
 
We also want to summarize or point out a few of the concerns that we have with Acura of Peoria and their offer:
 
First, our dispute arose after we discovered that we were charged $2495 for an accessory package on our initial purchase agreement for the Acura of Peoria. We never once were told that our vehicle had this package or that the package was being added on to our contract.  In addition we never signed any document that broke down what was in that package.  Even after requesting that they send us a break down of what is included in the package they were unwilling/unable to do so and claimed that they do not have documentation to show what is in the package.  After they verbally told us what was in the package (wheel locks, nitrogen air in the tires, front window tinting, a trunk tray and door edge-guards) we discovered that the total cost of the items in the package totaled $599, not $2495, by calling the Acura of Peoria service department ourselves.
 
Second, after we left the dealership we talked to [redacted], our sales representative and she offered to give us one of the items (door edge guards) in the Acura of Peoria package for free if we filled out her evaluation with all 10s.  Essentially she was bribing us for our positive feedback.  At that time we did not even know that we had purchased the Acura of Peoria package.  After we realized we had already been charged for that item we contacted her and she claimed to not know what was in the Acura of Peoria package and she did not know that we had been charged for it.
 
Third, after [redacted] agreed to give us a $1000 service credit to compensate us for this scam we initially agreed but then she mentioned that we would have to sign some papers when we came in before we would receive the $1000 credit.  We requested that she send us the documents that we would need to sign, which she sent us on 8/1/2014.  We have attached a copy of the release that [redacted] sent us.  After reviewing that release we did not feel comfortable signing it.  After verbalizing that to her she said no agreement could then be made and that without signing the form we would not receive any settlement.  We did not feel comfortable signing it for several reasons.  First, they were not completely resolving the issue since they overcharged us by $1896.  Second, we have no trust in this dealership given the numerous lies and run-arounds that we have been given.  Third, we also do not feel comfortable signing a form that bans us from posting or verbalizing anything negative about the dealership (written at the end of the paragraph in section #2 of the release), especially since negative feedback has already been posted.  Any resolution at this point would have to address that.
 
We apologize for this lengthy email but wanted to be as clear and detailed as possible.  We would be happy to discuss further or answer any questions you may have via email or phone at [redacted].  In summary, in no way has this dealership resolved this issue and we are unable to reach their general manager to further discuss resolving it.  Thank you for your assistance in dealing with this issue.
 
Sincerely,
[redacted] and [redacted]

To whom this may concern:
[redacted] and [redacted] purchased a 2014 MDX from our dealership on June 29th, 2014. [redacted] and [redacted] contacted our dealership regarding their displeasure with the purchase of their vehicle on or about July, 3rd 2014. They relayed their complaints...

regarding the Acura of Peoria Value Package, which they signed and agreed to. The General Manager and I worked with them continuously via phone and email from July 3rd to August 4th 2014. The General Manager and I gave [redacted] and [redacted] three options to choose from in order to come to an amicable conclusion. [redacted] contacted me to inform me that they had chosen one of the three options. I explained to her that we would move forward as long as they were completely satisfied with the agreement, she confirmed that they were. On August 4th 2014, I received a phone call from [redacted] stating they are no longer agreeing to the terms.
I have attached the sales contract, in which [redacted] signed and agreed to terms. I have also attached documentation in which [redacted] negotiated the price and initialed, as well as the final document with the numbers he agreed on and his signature. In addition, I have attached the email that was sent to [redacted] and [redacted] with the three options we offered them.  
We have tried our best to come to an agreement with these customers. The original offer still stands if [redacted] and [redacted] would like to settle this.
Thank you,
[redacted]
Acura of Peoria
Customer Relations Director

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Dear [redacted] or to whom it may concern –

 

We wanted to email you regarding complaint ID # [redacted].  On September 13th we received notification that the Revdex.com had closed the complaint.  We wanted to let you know that the reason we did not respond to the request to accept or decline Acura of Peoria’s response that was sent on September 2nd was not because they resolved the complaint but rather because we have been unable to get in touch with their general manager, [redacted].   I called the Revdex.com and spoke with [redacted] who was very helpful and she recommended that I email you so that we would have better documentation of the course of events that have taken place and to help facilitate either reopening the complaint or coming to a clear agreement.

 

Ever since we received notification from the Revdex.com on September 2nd that you were requesting our response we have not been able to get in contact with [redacted].  I originally emailed [redacted], Customer Relations Director, and she replied that she is no longer in a position to make decisions pertaining to this situation and that we should contact their general manager.  Initially she gave us the wrong number but even after giving us his correct contact number we have left at least 3 voicemails and have never received a call back.  [redacted] claims that he left us one voicemail on 9/8/2014 but neither my wife nor I received a call or voicemail from him.  Furthermore, he has not returned a voicemail left after that date.  It seems to us that they are unwilling to discuss or resolve the issue.

 

We also want to summarize or point out a few of the concerns that we have with Acura of Peoria and their offer:

 

First, our dispute arose after we discovered that we were charged $2495 for an accessory package on our initial purchase agreement for the Acura of Peoria. We never once were told that our vehicle had this package or that the package was being added on to our contract.  In addition we never signed any document that broke down what was in that package.  Even after requesting that they send us a break down of what is included in the package they were unwilling/unable to do so and claimed that they do not have documentation to show what is in the package.  After they verbally told us what was in the package (wheel locks, nitrogen air in the tires, front window tinting, a trunk tray and door edge-guards) we discovered that the total cost of the items in the package totaled $599, not $2495, by calling the Acura of Peoria service department ourselves.

 

Second, after we left the dealership we talked to [redacted], our sales representative and she offered to give us one of the items (door edge guards) in the Acura of Peoria package for free if we filled out her evaluation with all 10s.  Essentially she was bribing us for our positive feedback.  At that time we did not even know that we had purchased the Acura of Peoria package.  After we realized we had already been charged for that item we contacted her and she claimed to not know what was in the Acura of Peoria package and she did not know that we had been charged for it.

 

Third, after [redacted] agreed to give us a $1000 service credit to compensate us for this scam we initially agreed but then she mentioned that we would have to sign some papers when we came in before we would receive the $1000 credit.  We requested that she send us the documents that we would need to sign, which she sent us on 8/1/2014.  We have attached a copy of the release that [redacted] sent us.  After reviewing that release we did not feel comfortable signing it.  After verbalizing that to her she said no agreement could then be made and that without signing the form we would not receive any settlement.  We did not feel comfortable signing it for several reasons.  First, they were not completely resolving the issue since they overcharged us by $1896.  Second, we have no trust in this dealership given the numerous lies and run-arounds that we have been given.  Third, we also do not feel comfortable signing a form that bans us from posting or verbalizing anything negative about the dealership (written at the end of the paragraph in section #2 of the release), especially since negative feedback has already been posted.  Any resolution at this point would have to address that.

 

We apologize for this lengthy email but wanted to be as clear and detailed as possible.  We would be happy to discuss further or answer any questions you may have via email or phone at [redacted].  In summary, in no way has this dealership resolved this issue and we are unable to reach their general manager to further discuss resolving it.  Thank you for your assistance in dealing with this issue.

 

Sincerely,

[redacted] and [redacted]
On Tue, Sep 16, 2014 at 4:57 PM, E [redacted] <ericand[redacted]@gmail.com> wrote:

Dear [redacted] or to whom it may concern –

 

We wanted to email you regarding complaint ID # [redacted].  On September 13th we received notification that the Revdex.com had closed the complaint.  We wanted to let you know that the reason we did not respond to the request to accept or decline Acura of Peoria’s response that was sent on September 2nd was not because they resolved the complaint but rather because we have been unable to get in touch with their general manager, [redacted].   I called the Revdex.com and spoke with [redacted] who was very helpful and she recommended that I email you so that we would have better documentation of the course of events that have taken place and to help facilitate either reopening the complaint or coming to a clear agreement.

 

Ever since we received notification from the Revdex.com on September 2nd that you were requesting our response we have not been able to get in contact with [redacted].  I originally emailed [redacted], Customer Relations Director, and she replied that she is no longer in a position to make decisions pertaining to this situation and that we should contact their general manager.  Initially she gave us the wrong number but even after giving us his correct contact number we have left at least 3 voicemails and have never received a call back.  [redacted] claims that he left us one voicemail on 9/8/2014 but neither my wife nor I received a call or voicemail from him.  Furthermore, he has not returned a voicemail left after that date.  It seems to us that they are unwilling to discuss or resolve the issue.

 

We also want to summarize or point out a few of the concerns that we have with Acura of Peoria and their offer:

 

First, our dispute arose after we discovered that we were charged $2495 for an accessory package on our initial purchase agreement for the Acura of Peoria. We never once were told that our vehicle had this package or that the package was being added on to our contract.  In addition we never signed any document that broke down what was in that package.  Even after requesting that they send us a break down of what is included in the package they were unwilling/unable to do so and claimed that they do not have documentation to show what is in the package.  After they verbally told us what was in the package (wheel locks, nitrogen air in the tires, front window tinting, a trunk tray and door edge-guards) we discovered that the total cost of the items in the package totaled $599, not $2495, by calling the Acura of Peoria service department ourselves.

 

Second, after we left the dealership we talked to [redacted], our sales representative and she offered to give us one of the items (door edge guards) in the Acura of Peoria package for free if we filled out her evaluation with all 10s.  Essentially she was bribing us for our positive feedback.  At that time we did not even know that we had purchased the Acura of Peoria package.  After we realized we had already been charged for that item we contacted her and she claimed to not know what was in the Acura of Peoria package and she did not know that we had been charged for it.

 

Third, after [redacted] agreed to give us a $1000 service credit to compensate us for this scam we initially agreed but then she mentioned that we would have to sign some papers when we came in before we would receive the $1000 credit.  We requested that she send us the documents that we would need to sign, which she sent us on 8/1/2014.  We have attached a copy of the release that [redacted] sent us.  After reviewing that release we did not feel comfortable signing it.  After verbalizing that to her she said no agreement could then be made and that without signing the form we would not receive any settlement.  We did not feel comfortable signing it for several reasons.  First, they were not completely resolving the issue since they overcharged us by $1896.  Second, we have no trust in this dealership given the numerous lies and run-arounds that we have been given.  Third, we also do not feel comfortable signing a form that bans us from posting or verbalizing anything negative about the dealership (written at the end of the paragraph in section #2 of the release), especially since negative feedback has already been posted.  Any resolution at this point would have to address that.

 

We apologize for this lengthy email but wanted to be as clear and detailed as possible.  We would be happy to discuss further or answer any questions you may have via email or phone at [redacted].  In summary, in no way has this dealership resolved this issue and we are unable to reach their general manager to further discuss resolving it.  Thank you for your assistance in dealing with this issue.

 

Sincerely,

[redacted] and [redacted]

To whom this may concern:We currently do not have any [redacted] gift cards in stock. Once we receive the next shippment, which should be in the next week or two, we will mail one to Mr. [redacted]. The address we have for Mr. [redacted] is [redacted].Sincerely, [redacted] Acura of PeoriaCustomer Relations Director

It's like I said, I was willing to give them a $1,000.00 for each transaction for the which I thought was more then fair. Like I said before the Acura they p/u at the auto auction and I know they were trying to make a killing on me. I hauled cars for a living early in my truck driving carrier and I know they paid little to nothing for the Acura at the auto auction, because any time a dealer has a vehicle sitting on the lot and they can't sell it, it goes to the auto auction to unload the vehicle for overhead reasons (Bank). Like I said I only owed $49,000.00 now I owe $55,000.00 in just 3 days. They can throw numbers all day long and I still think $1,000.00 for each transaction is more then fair.

To whom this may concern: 

We have made numerous attempts to contact Mr. [redacted].  We have offered the customer multiple mutually beneficial settlements in which he has declined. At this point, we are not willing to offer any further accommodations.

Thank you,

Acura of Peoria

Customer Relations Director

To whom this may concern: We sincerely apologize for the delay. Attached you will find the covereage details; to ensure that the customer is in fact covered and that the warranty has been inforced. The customer should receive the paperwork this week. Please contact...

me directly if you have any questions. Best Regards, Lexie C[redacted]Acura of Peoria[redacted]

To whom this may concern:We apologize that the crack in the windshield spreadwhile it was in our car wash. Being that the crack was preexisting prior to itgoing through our wash, in good faith, we would like to split the cost of thewindshield replacement with the customer....

We have glass a company at thedealership, [redacted] Auto Glass, which can go to the customer as not toinconvenience him further.  Please let me know if that is agreeable.Thank you, [redacted]Acura of PeoriaCustomer Relations DirectorPhone: [redacted]Fax: [redacted]

To whom this may concern: Ms. [redacted] came into our dealership and purchased a vehicle under false pretenses. She fictitiously filled out her paperwork, including a credit application, when in fact she was unemployed and notreceiving an income. Before the bank became...

aware of her falsified documents she put a couple thousand miles on our new vehicle. The down payment will not be refunded due to the mileage and wear and tear our vehicle incurred while in her possession. The extended warranty and gap were reinstated today, as we were just reimbursed yesterday for her trade in, which we had paid off at the time of purchase.Please contact me directly if you need any further information. Best Regards, [redacted]Acura of PeoriaCustomer Relations DirectorPhone: ###-###-####Fax: ###-###-####

Dear Ms. [redacted],
 
We truly apologize that you feel this way. Unfortunately, we are unable to pay for the repairs of your vehicle, as all of our pre-owned vehicles are sold in their as-is condition.
We will still honor our original offer of trading you out of the vehicle and into something that better fits your needs.  
 
Best Regards,
Lexie C[redacted]

To whom this may concern: Unfortunately, we were out of stock of the $25.00 [redacted] gift cards  when Mr. [redacted] arrived at our dealership. I did explain to him that the some restrictions may apply portion of the Sales Event flyer was covered under the...

while supplies last restriction. However, we would be happy to mail Mr. [redacted] a gift card when we receive the next shippment.Best Regards, [redacted] Acura of PeoriaCustomer Relations Director

To whom this may concern:

[redacted] and [redacted] purchased a 2014 MDX from our dealership on June 29th, 2014. [redacted] and [redacted] contacted our dealership regarding their displeasure with the purchase of their vehicle on or about July, 3rd 2014. They relayed their...

complaints regarding the Acura of Peoria Value Package, which they signed and agreed to. The General Manager and I worked with them continuously via phone and email from July 3rd to August 4th 2014. The General Manager and I gave [redacted] and [redacted] three options to choose from in order to come to an amicable conclusion. [redacted] contacted me to inform me that they had chosen one of the three options. I explained to her that we would move forward as long as they were completely satisfied with the agreement, she confirmed that they were. On August 4th 2014, I received a phone call from [redacted] stating they are no longer agreeing to the terms.

I have attached the sales contract, in which [redacted] signed and agreed to terms. I have also attached documentation in which [redacted] negotiated the price and initialed, as well as the final document with the numbers he agreed on and his signature. In addition, I have attached the email that was sent to [redacted] and [redacted] with the three options we offered them.  

We have tried our best to come to an agreement with these customers. The original offer still stands if [redacted] and [redacted] would like to settle this.

Thank you,

Acura of Peoria

Customer Relations Director

As Mr. [redacted] stated, he purchased [redacted] for his 2010 Acura MDX. That product was purchased by Mr. [redacted] on December, 2nd 2013, as defined in his purchase agreement. However, considering the fact that [redacted] was never installed, Acura of Peoria will reimburse Mr. [redacted] the full...

amount of $400.00.I apoligize for the misunderstanding. Best Regards,[redacted]Customer Relations ManagerAcura of Peoria

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Thank you for your letter of December 19th. The business reply was incorrect. They not only were out of gift cards, they were not going to he getting more. This in spite of the promotion going to December 18, 2014. Remember, I was there on November 24 , 2014! In addition, they will he "happy " to mail me a gift card because THEY DO NOT HAVE MY ADDRESS OR PHONE NUMBER.My complaint is 100% correct whereas their reply is NOT. Have them mail you the gift card as they do have your address.Regards,[redacted]

To whom this may concern:
As stated on the contracts, we sold Mr. [redacted] truck back to him at the same price we took it in on trade. That is fair.
Mr. [redacted] agreed to the terms of both contracts and both deals are finalized and funded. 
In good faith, we can offer Mr. [redacted] a Service Credit that would cover oil changes and tire rotations for a year.
 
Best Regards,
Lexie C[redacted]
Acura of Peoria
Customer Relations Director
Phone: 623.523.0843
Fax: 623.974.7666

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

To whom this may concern: First, we sincerely apologize for the problem Mr. [redacted] has been having with is vehicle. Mr. [redacted] purchased a 2008 Volkswagen Passat on April 13th, 2014 with 118,344 miles. The vehicle was sold "as is" with implied warranties only; which means that the...

dealer does not make any specific promises to fix things that need repair when you buy the vehicle or after the time of sale. I have attached this document, the Buyers Guide, which states the implied warranties only, this also includes Mr. [redacted] signature. Mr. [redacted] did purchase  a Silver MPP warranty with a  12 month/12000 mileage duration. I have attached the warranty contract which states the length of the warranty with Mr. [redacted] signature, agreeing to the terms.  The warranty that Mr. [redacted] purchased did cover the repair of the CV boots on his vehicle. However, our dealership cannot be held responsible for the items that are covered by the warranty. We can only offer our customers a protection plan that may cover some issues that may arrive in the future. Please contact me directly with any questions you may have. Thank you, [redacted]Acura of PeoriaCustomer Relations Director Phone: ###-###-####Fax: ###-###-####

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Dear [redacted] or to whom it may concern –

 

We wanted to email you regarding complaint ID # [redacted].  On September 13th we received notification that the Revdex.com had closed the complaint.  We wanted to let you know that the reason we did not respond to the request to accept or decline Acura of Peoria’s response that was sent on September 2nd was not because they resolved the complaint but rather because we have been unable to get in touch with their general manager, [redacted].   I called the Revdex.com and spoke with [redacted] who was very helpful and she recommended that I email you so that we would have better documentation of the course of events that have taken place and to help facilitate either reopening the complaint or coming to a clear agreement.

 

Ever since we received notification from the Revdex.com on September 2nd that you were requesting our response we have not been able to get in contact with [redacted].  I originally emailed [redacted], Customer Relations Director, and she replied that she is no longer in a position to make decisions pertaining to this situation and that we should contact their general manager.  Initially she gave us the wrong number but even after giving us his correct contact number we have left at least 3 voicemails and have never received a call back.  [redacted] claims that he left us one voicemail on 9/8/2014 but neither my wife nor I received a call or voicemail from him.  Furthermore, he has not returned a voicemail left after that date.  It seems to us that they are unwilling to discuss or resolve the issue.

 

We also want to summarize or point out a few of the concerns that we have with Acura of Peoria and their offer:

 

First, our dispute arose after we discovered that we were charged $2495 for an accessory package on our initial purchase agreement for the Acura of Peoria. We never once were told that our vehicle had this package or that the package was being added on to our contract.  In addition we never signed any document that broke down what was in that package.  Even after requesting that they send us a break down of what is included in the package they were unwilling/unable to do so and claimed that they do not have documentation to show what is in the package.  After they verbally told us what was in the package (wheel locks, nitrogen air in the tires, front window tinting, a trunk tray and door edge-guards) we discovered that the total cost of the items in the package totaled $599, not $2495, by calling the Acura of Peoria service department ourselves.

 

Second, after we left the dealership we talked to [redacted], our sales representative and she offered to give us one of the items (door edge guards) in the Acura of Peoria package for free if we filled out her evaluation with all 10s.  Essentially she was bribing us for our positive feedback.  At that time we did not even know that we had purchased the Acura of Peoria package.  After we realized we had already been charged for that item we contacted her and she claimed to not know what was in the Acura of Peoria package and she did not know that we had been charged for it.

 

Third, after [redacted] agreed to give us a $1000 service credit to compensate us for this scam we initially agreed but then she mentioned that we would have to sign some papers when we came in before we would receive the $1000 credit.  We requested that she send us the documents that we would need to sign, which she sent us on 8/1/2014.  We have attached a copy of the release that [redacted] sent us.  After reviewing that release we did not feel comfortable signing it.  After verbalizing that to her she said no agreement could then be made and that without signing the form we would not receive any settlement.  We did not feel comfortable signing it for several reasons.  First, they were not completely resolving the issue since they overcharged us by $1896.  Second, we have no trust in this dealership given the numerous lies and run-arounds that we have been given.  Third, we also do not feel comfortable signing a form that bans us from posting or verbalizing anything negative about the dealership (written at the end of the paragraph in section #2 of the release), especially since negative feedback has already been posted.  Any resolution at this point would have to address that.

 

We apologize for this lengthy email but wanted to be as clear and detailed as possible.  We would be happy to discuss further or answer any questions you may have via email or phone at [redacted].  In summary, in no way has this dealership resolved this issue and we are unable to reach their general manager to further discuss resolving it.  Thank you for your assistance in dealing with this issue.

 

Sincerely,

[redacted] and [redacted]
On Tue, Sep 16, 2014 at 4:57 PM, E [redacted] <ericand[redacted]@gmail.com> wrote:

Dear [redacted] or to whom it may concern –

 

We wanted to email you regarding complaint ID # [redacted].  On September 13th we received notification that the Revdex.com had closed the complaint.  We wanted to let you know that the reason we did not respond to the request to accept or decline Acura of Peoria’s response that was sent on September 2nd was not because they resolved the complaint but rather because we have been unable to get in touch with their general manager, [redacted].   I called the Revdex.com and spoke with [redacted] who was very helpful and she recommended that I email you so that we would have better documentation of the course of events that have taken place and to help facilitate either reopening the complaint or coming to a clear agreement.

 

Ever since we received notification from the Revdex.com on September 2nd that you were requesting our response we have not been able to get in contact with [redacted].  I originally emailed [redacted], Customer Relations Director, and she replied that she is no longer in a position to make decisions pertaining to this situation and that we should contact their general manager.  Initially she gave us the wrong number but even after giving us his correct contact number we have left at least 3 voicemails and have never received a call back.  [redacted] claims that he left us one voicemail on 9/8/2014 but neither my wife nor I received a call or voicemail from him.  Furthermore, he has not returned a voicemail left after that date.  It seems to us that they are unwilling to discuss or resolve the issue.

 

We also want to summarize or point out a few of the concerns that we have with Acura of Peoria and their offer:

 

First, our dispute arose after we discovered that we were charged $2495 for an accessory package on our initial purchase agreement for the Acura of Peoria. We never once were told that our vehicle had this package or that the package was being added on to our contract.  In addition we never signed any document that broke down what was in that package.  Even after requesting that they send us a break down of what is included in the package they were unwilling/unable to do so and claimed that they do not have documentation to show what is in the package.  After they verbally told us what was in the package (wheel locks, nitrogen air in the tires, front window tinting, a trunk tray and door edge-guards) we discovered that the total cost of the items in the package totaled $599, not $2495, by calling the Acura of Peoria service department ourselves.

 

Second, after we left the dealership we talked to [redacted], our sales representative and she offered to give us one of the items (door edge guards) in the Acura of Peoria package for free if we filled out her evaluation with all 10s.  Essentially she was bribing us for our positive feedback.  At that time we did not even know that we had purchased the Acura of Peoria package.  After we realized we had already been charged for that item we contacted her and she claimed to not know what was in the Acura of Peoria package and she did not know that we had been charged for it.

 

Third, after [redacted] agreed to give us a $1000 service credit to compensate us for this scam we initially agreed but then she mentioned that we would have to sign some papers when we came in before we would receive the $1000 credit.  We requested that she send us the documents that we would need to sign, which she sent us on 8/1/2014.  We have attached a copy of the release that [redacted] sent us.  After reviewing that release we did not feel comfortable signing it.  After verbalizing that to her she said no agreement could then be made and that without signing the form we would not receive any settlement.  We did not feel comfortable signing it for several reasons.  First, they were not completely resolving the issue since they overcharged us by $1896.  Second, we have no trust in this dealership given the numerous lies and run-arounds that we have been given.  Third, we also do not feel comfortable signing a form that bans us from posting or verbalizing anything negative about the dealership (written at the end of the paragraph in section #2 of the release), especially since negative feedback has already been posted.  Any resolution at this point would have to address that.

 

We apologize for this lengthy email but wanted to be as clear and detailed as possible.  We would be happy to discuss further or answer any questions you may have via email or phone at [redacted].  In summary, in no way has this dealership resolved this issue and we are unable to reach their general manager to further discuss resolving it.  Thank you for your assistance in dealing with this issue.

 

Sincerely,

[redacted] and [redacted]