Acura of Peoria

Review: On 12/02/2013 I purchased a vehicle from Acura of Peoria. In addition to the vehicle, I purchased [redacted] for $400.00. [redacted] is a theft recovery system. After owning the vehicle for several days, I realized I did not need [redacted] as the vehicle has many anti-theft mechanisms built in and it would be redundant for a recovery system, as it would be difficult for the vehicle to be stolen. I did not have the [redacted] installed on my vehicle.

I quickly called my saleslady Lea and asked if I can exchange the money spent for the [redacted] and use it towards the purchase of a roof rack for my vehicle. Since I did not have the [redacted] installed, I was told it wouldn’t be an issue. I was told “Feel free to come by and I will talk to the managers and get it worked out for you”. This comment reassured me there wouldn’t be an issue with the exchange.

A couple weeks later I called in to inquire about doing the exchange and [redacted] was no longer working there. I was told that they cannot do any exchanges, that they already paid for the [redacted] and it is made for only my vehicle and cannot be refunded.

I asked if I could get a manager to look at the situation and find a solution. Management’s decision is they will refund the labor of $165.00 and I can use that towards the purchase and installation of the roof rack and they will keep the [redacted]. I asked why they need to keep the [redacted] if it only works on my vehicle. They could not give me a straight answer for their reason. I said they were then stealing the [redacted] from me. If I am only getting the labor returned then I should still be able to keep the product without it being installed.

I called [redacted] directly and found out that the [redacted] is not specific to my vehicle. So, Acura of Peoria lied to me about why they could not return nor sell the [redacted] if they returned my money.

After disputing this for a couple months I have turned to the Revdex.com for help in this matter. I feel that if a company has my money as well as my product I should be able to return it without prejudice or without being told lies for the full value of the product. I only want what is fair and that is to have the [redacted] completely returned as I do not want the [redacted] nor do I want to do business with Peoria of Acura any longer. I am still in need of the roof rack (side rails including the cross bars). If Peoria of Acura would like to refund the $400 and apply it to the purchase and installation of the roof rack, after a discount of the rack for the time and energy wasted trying to get this resolved, I will not pursue this matter further.Desired Settlement: Please refund the entire amount spent for the [redacted] $400.00 or apply the $400.00 towards the purchase and installation of a discounted roof rack. It should be discounted for the time and energy spent trying to get resolved.

Business

Response:

As Mr. [redacted] stated, he purchased [redacted] for his 2010 Acura MDX. That product was purchased by Mr. [redacted] on December, 2nd 2013, as defined in his purchase agreement. However, considering the fact that [redacted] was never installed, Acura of Peoria will reimburse Mr. [redacted] the full amount of $400.00.I apoligize for the misunderstanding. Best Regards,[redacted]Customer Relations ManagerAcura of Peoria

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: My husband and I purchased a 2008 Acura MDX on February 9, 2015 around 6:30pm from Acura of Peoria. On my way to work the very next day, I felt like the tire was shaking and very loud. I took the car back in on February 14th, my next day off work, and talked to the salesman, [redacted]. He told me to take the car around to the service department and they will look at it. They discovered, after driving the vehicle themselves, that the wheel bearings were worn out. Vince from the service department stated that he could have it fixed for me at a cost of $505.00. I told him that we just purchased the vehicle a few days earlier and that the bearings obviously had not wore out overnight. He pretty much said too bad and I had to pay. Then I told him that we also purchased an extended warranty, to which he said it doesn't cover the wheel bearings. He was very rude to the point that my young son also noticed and said something to me about it. So I went back to talk to [redacted] and he said talk to [redacted], the Customer Relations Manager, on Monday. When I got home I was a little angry about getting the run around. So I called back and talked to a sales manager who was very dismissive and rude to me. He said if I have an attitude then he will not help me. So I waited to contact [redacted] on Monday. She was not at work. So I again contacted her on Tuesday. By this time, a week has gone by. [redacted] said that she would see what she can do and get back to me. She never got back to me. So I called her again. She said they are not at fault and are not willing to fix the car unless I pay half the cost. I said I should not have to pay, since obviously the problem was there before I bought the car. She said the manager is not willing to do anything to help me. So I contacted our salesman [redacted] again and he said he did not understand why they would not fix it either. Now it is Wednesday February 18th and I had to call [redacted] again. He said they will only pay half. I said I would be willing to pay half the cost of the parts and not the labor since it was not my fault to begin with. Now they have not contacted me or tried to fix my car that I just bought from them.Desired Settlement: I would like them to fix the problem.

Business

Response:

To whom this may concern: Ms. [redacted] and Acura of Peoria have come to an amicable resolution as of 10:00am February 19th, 2015. The customer has agreed to pay for the wheel bearing and the dealership has agreed to pay for the labor and provide the customer with two complimentary oil changes.Please let me know if you need any further information.Thank you, [redacted]Acura of PeoriaCustomer Relations DirectorPhone: ###-###-####Fax: ###-###-####