Church Services apologizes for this error and miscommunication. Per the email thread below we will schedule the customer immediately to remedy the situation;
We are in the shop from 7-
Monday through FridayYou can schedule it any time during those hours
***
***
***
*** *** ***
*** *** *** ***
Sent: Saturday, August 15, 9:AM
To: *** ***
Cc: *** *** *** *** *** ***
Subject: Socket Problem / Church Services
*** ***
I learned this morning that there is a problem with one of
the sockets we installed on 8/4/
Please contact me as soon as possible, so I can schedule our
Electricians to change out the socket.
I apologize for any lack of commination and assure you we
will return and correct this problem
Besides replying to this email, you can reach me at
***
Thanks,
Chris D*** | Electrical and Pest Control
Division Manger
Church Services | *** *** *** *** ** ***
*** *** * *** ***
www.churchservices.com
Mr***,
You are absolutely correctThe price charged for this
service is not correctThe technician charged you additional for “After Hours”
which should not have been doneThis will be addressedOur standard price for
this service is $which is higher than your
assumptions for the following
reasons;
We use a Turbo Run Capacitor that is rated much
higher in performance and longevity than EOM capacitorsThey run between $
and $in stores.This service also required a dual run
capacitor which is on the higher end of the above range
Please accept my apology for this error and your aggravation
I will contact you today to work out a resolution and ensure that you are
satisfied
Sincerely,
Robert ***General ManagerChurch Services
Sent: Monday, March 13, 9:AMSubject: RE: Houston Revdex.com Complaint #*** I spoke with *** on Friday and apologized for what she experienced with usConversation went wellI told her I would be calling her this afternoon after I speak with the tech/installer that is returning from
vacationHer equipment is up and runningWe installed a new gas valve and passed inspection John *** | General Manager Church Services | Burleson Rd 78744 Office: | Fax: *** *** www.churchservices.com
We spoke with Ms*** and agreed to refund the $that she is requestingIt was an oversight on our part and the matter will be taken care ofI spoke with Ms*** on 6/23/@4pm to resolve this issue. Thanks, Stephen ***General Manager
We spoke with Mr*** and he was very appreciative for
our phone callHe said his wife was there only and she did not have an issue
with our tech, only that she felt a tune up was supposed to get their unit
in top condition instead of just hearing how old the unit
is, they
might consider replacing the unit down the road. We asked
the customer how long they planned on trying to keep their unit up and running and gave the reasons for considering a replacementHe appreciated the way we explained the reasons for changing the system during this callHe
wanted to make sure that we understood that the tech was very professional
We did extend, and will be processing, a credit back to him. He stated that he feels a lot better now that someone contacted
him over this matter.Thank you,
Revdex.com:<
Church Plumbing contacted me after YOU contacted them and sent someone out to take care of the problem
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me *** *** *** ***
We have reached out to the customer and have found that we did have an internal miscommunication. We are scheduled to visit the customer on Wednesday 2/18/15 to make the repair and have apologized for our mishap. The customer is understanding and appreciates our resolution.
[redacted] I am sorry to hear about this unfortunate incident. From what I gather the first technician diagnosed as a bad capacitor, changed the part and the system was operating at that time. When the second technician diagnosed he found multiple items wrong with the system...
and recommended complete replacement. I apologize for the failure of the first technician not identifying these major defects on the first call. I would like to offer you a complete solution and credit you part of the service charge(s), We do not charge for what I consider the 2nd call as warranty and if we diagnosed and did not completely repair we will make it right.I will contact you this morning (10/21/15) to discuss further. Regards, Robert P[redacted]General Manager[redacted]
Revdex.com:
This letter is to inform you that Church Services has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/3/2016 and assigned ID 11802228.
Regards,Stephen [redacted] Thank you so much I am letting Revdex.com know that you completed what I needed done the right way but it required management to step in to get it done the right way. Cindy [redacted] needs someone to help train her better or hold her accountable to make sure she is doing her job correctly for your Customers. This didn't have to go to Revdex.com if she would have done it right along. Thank you for making sure it got done correctly. I just wanted what I paid for that was all. I am removing my Revdex.com complaint because Stephen [redacted] You did an Awesome job over seeing this and getting it completely done the right way Stephen [redacted] Thank you I do appreciate all your help getting this done. Thank you,Be Blessed[redacted] West
Church Services did the installation of the furnace for the customer. However we did not cause the AC unit drain line to back up. These are two different parts of the HVAC system. We installed the furnace on 9/10/15, the customer contacted us about a leak in their HVAC system on...
9/21/15 and our technician identified as the drain line back up which is due to the use of the AC system. The attached pictures illustrate the area of the HVAC system and the floor damage which was apparently existing before the furnace installation was done. From the pictures you can see the issues that were existing in comparison to the furnace installation area we completed. Due to the above findings Church Services cannot take responsibility for the damage to the [redacted] home. I would be more than happy to discuss this situation further with the customer. I can be reached at [redacted] Best Regards, Robert PetersonGeneral Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and awaiting the FINAL work to satisfaction and to the extent that my pool service guy can do his work so my pool lites can start working!! He also needs to bring back my brand new GFCI that was taken by their personnel or refund me $15.
Revdex.com:
This letter is to inform you that Church Services has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/3/2015 and assigned ID [redacted].From: Henry Sent: Friday, November 20, 2015 2:22 PM To: drteam Subject: Complaint ID...
[redacted] I want to inform you that the above referenced complaint has been resolved.Church Services contacted me after they received the complaint from you and wediscussed the issues involved. They agreed that I had a good reason forthe complaint and issued a check for $318.09 to cover the cost of buying a newgas grill.Thank you for your assistance in this matter.Regards,[redacted]
Regards,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Sent: Wednesday, June 17, 2015 3:23 PM To: drteam Subject: [redacted] Hello my name is [redacted]. I am responding to a Revdex.com Complaint number [redacted]. I have contacted the Client via email about a week and a half ago. I have not heard back we have offered a 100%...
refund to the Client. I will try calling the Client as well. What would be the next step in this process? [redacted] | Central Texas General Manager Church Services | 7910 Burleson Rd Suite A Austin TX 78744 Office: 512.476.6800 | Fax: 512.243.2749 Direct: 512.494.6273 | Mobile: 512.567.8084 [redacted]
We spoke with the customer yesterday (11/16/15) in regards to the check not being received. We have made arrangements with the customer to cancel the original check and reissue a new check. Best Regards, Robert P[redacted]General Manager[redacted]
On Monday 11/10/14 our Plumbing Manager reached out to the customer for resolution, we had made prior attempts. We dispatched the original plumber to the customer's place of business to address the sink stopper. This issue was discussed with the customer during the original service call,...
but at that time the customer declined to change the part. The plumber was able to adjust the stopper so that it would work to the customer's satisfaction (but not fully functional). This part would need to be replaced for full functionality. Regards, [redacted]Church Services
In regards to Mr. [redacted]'s complaint, Church Services always strives to address customer issues in a timely manner to reach an amicable resolution. As per the attached document; our service technician did replace a 55 x 5 dual capacitor for the amount of $357.00 which was approved "**" on...
6/4/15. This is our standard cost for this service. The attached also notates that the person present (customer's fiancé) declined the service check of $98 for 2 systems. Attempted contact made: 7/22/15 - Our Service Manager Left message7/23/15 - Our Service Manager Left message7/23 or 7/24 - Customer left a message for our Service Manager7/24/15 - The customer answered our call but could not talk at the moment7/25/15 - Our Service Manager called at 10:00 am and 12:30 pm was unable to leave message on voice mail. We would like to discuss the service with the customer and can reach either Frank A[redacted] (Service Manager) at [redacted] or Robert P[redacted] (GM) at [redacted]. Thank you,
Church Services apologizes for this error and miscommunication. Per the email thread below we will schedule the customer immediately to remedy the situation;
We are in the shop from 7-
Monday through FridayYou can schedule it any time during those hours
***
***
***
*** *** ***
*** *** *** ***
Sent: Saturday, August 15, 9:AM
To: *** ***
Cc: *** *** *** *** *** ***
Subject: Socket Problem / Church Services
*** ***
I learned this morning that there is a problem with one of
the sockets we installed on 8/4/
Please contact me as soon as possible, so I can schedule our
Electricians to change out the socket.
I apologize for any lack of commination and assure you we
will return and correct this problem
Besides replying to this email, you can reach me at
***
Thanks,
Chris D*** | Electrical and Pest Control
Division Manger
Church Services | *** *** *** *** ** ***
*** *** * *** ***
www.churchservices.com
We have changed out the thermostat and visited with the customer on 8/3/The customer issue has been addressed to the their satisfaction
Mr***,
You are absolutely correctThe price charged for this
service is not correctThe technician charged you additional for “After Hours”
which should not have been doneThis will be addressedOur standard price for
this service is $which is higher than your
assumptions for the following
reasons;
We use a Turbo Run Capacitor that is rated much
higher in performance and longevity than EOM capacitorsThey run between $
and $in stores.This service also required a dual run
capacitor which is on the higher end of the above range
Please accept my apology for this error and your aggravation
I will contact you today to work out a resolution and ensure that you are
satisfied
Sincerely,
Robert ***General ManagerChurch Services
Sent: Monday, March 13, 9:AMSubject: RE: Houston Revdex.com Complaint #*** I spoke with *** on Friday and apologized for what she experienced with usConversation went wellI told her I would be calling her this afternoon after I speak with the tech/installer that is returning from
vacationHer equipment is up and runningWe installed a new gas valve and passed inspection John *** | General Manager Church Services | Burleson Rd 78744 Office: | Fax: *** *** www.churchservices.com
We spoke with Ms*** and agreed to refund the $that she is requestingIt was an oversight on our part and the matter will be taken care ofI spoke with Ms*** on 6/23/@4pm to resolve this issue. Thanks, Stephen ***General Manager
We spoke with Mr*** and he was very appreciative for
our phone callHe said his wife was there only and she did not have an issue
with our tech, only that she felt a tune up was supposed to get their unit
in top condition instead of just hearing how old the unit
is, they
might consider replacing the unit down the road. We asked
the customer how long they planned on trying to keep their unit up and running and gave the reasons for considering a replacementHe appreciated the way we explained the reasons for changing the system during this callHe
wanted to make sure that we understood that the tech was very professional
We did extend, and will be processing, a credit back to him. He stated that he feels a lot better now that someone contacted
him over this matter.Thank you,
Revdex.com:<
Church Plumbing contacted me after YOU contacted them and sent someone out to take care of the problem
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me *** *** *** ***
We have reached out to the customer and have found that we did have an internal miscommunication. We are scheduled to visit the customer on Wednesday 2/18/15 to make the repair and have apologized for our mishap. The customer is understanding and appreciates our resolution.
[redacted] I am sorry to hear about this unfortunate incident. From what I gather the first technician diagnosed as a bad capacitor, changed the part and the system was operating at that time. When the second technician diagnosed he found multiple items wrong with the system...
and recommended complete replacement. I apologize for the failure of the first technician not identifying these major defects on the first call. I would like to offer you a complete solution and credit you part of the service charge(s), We do not charge for what I consider the 2nd call as warranty and if we diagnosed and did not completely repair we will make it right.I will contact you this morning (10/21/15) to discuss further. Regards, Robert P[redacted]General Manager[redacted]
Revdex.com:
This letter is to inform you that Church Services has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/3/2016 and assigned ID 11802228.
Regards,Stephen [redacted] Thank you so much I am letting Revdex.com know that you completed what I needed done the right way but it required management to step in to get it done the right way. Cindy [redacted] needs someone to help train her better or hold her accountable to make sure she is doing her job correctly for your Customers. This didn't have to go to Revdex.com if she would have done it right along. Thank you for making sure it got done correctly. I just wanted what I paid for that was all. I am removing my Revdex.com complaint because Stephen [redacted] You did an Awesome job over seeing this and getting it completely done the right way Stephen [redacted] Thank you I do appreciate all your help getting this done. Thank you,Be Blessed[redacted] West
Church Services did the installation of the furnace for the customer. However we did not cause the AC unit drain line to back up. These are two different parts of the HVAC system. We installed the furnace on 9/10/15, the customer contacted us about a leak in their HVAC system on...
9/21/15 and our technician identified as the drain line back up which is due to the use of the AC system. The attached pictures illustrate the area of the HVAC system and the floor damage which was apparently existing before the furnace installation was done. From the pictures you can see the issues that were existing in comparison to the furnace installation area we completed. Due to the above findings Church Services cannot take responsibility for the damage to the [redacted] home. I would be more than happy to discuss this situation further with the customer. I can be reached at [redacted] Best Regards, Robert PetersonGeneral Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
[A default letter...
is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and awaiting the FINAL work to satisfaction and to the extent that my pool service guy can do his work so my pool lites can start working!! He also needs to bring back my brand new GFCI that was taken by their personnel or refund me $15.
Revdex.com:
This letter is to inform you that Church Services has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/3/2015 and assigned ID [redacted].From: Henry Sent: Friday, November 20, 2015 2:22 PM To: drteam Subject: Complaint ID...
[redacted] I want to inform you that the above referenced complaint has been resolved.Church Services contacted me after they received the complaint from you and wediscussed the issues involved. They agreed that I had a good reason forthe complaint and issued a check for $318.09 to cover the cost of buying a newgas grill.Thank you for your assistance in this matter.Regards,[redacted]
Regards,
we will look into this matter and contact the complainant to resolve. will get back to the Revdex.com with results.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Sent: Wednesday, June 17, 2015 3:23 PM To: drteam Subject: [redacted] Hello my name is [redacted]. I am responding to a Revdex.com Complaint number [redacted]. I have contacted the Client via email about a week and a half ago. I have not heard back we have offered a 100%...
refund to the Client. I will try calling the Client as well. What would be the next step in this process? [redacted] | Central Texas General Manager Church Services | 7910 Burleson Rd Suite A Austin TX 78744 Office: 512.476.6800 | Fax: 512.243.2749 Direct: 512.494.6273 | Mobile: 512.567.8084 [redacted]
We spoke with the customer yesterday (11/16/15) in regards to the check not being received. We have made arrangements with the customer to cancel the original check and reissue a new check. Best Regards, Robert P[redacted]General Manager[redacted]
On Monday 11/10/14 our Plumbing Manager reached out to the customer for resolution, we had made prior attempts. We dispatched the original plumber to the customer's place of business to address the sink stopper. This issue was discussed with the customer during the original service call,...
but at that time the customer declined to change the part. The plumber was able to adjust the stopper so that it would work to the customer's satisfaction (but not fully functional). This part would need to be replaced for full functionality. Regards, [redacted]Church Services
In regards to Mr. [redacted]'s complaint, Church Services always strives to address customer issues in a timely manner to reach an amicable resolution. As per the attached document; our service technician did replace a 55 x 5 dual capacitor for the amount of $357.00 which was approved "**" on...
6/4/15. This is our standard cost for this service. The attached also notates that the person present (customer's fiancé) declined the service check of $98 for 2 systems. Attempted contact made: 7/22/15 - Our Service Manager Left message7/23/15 - Our Service Manager Left message7/23 or 7/24 - Customer left a message for our Service Manager7/24/15 - The customer answered our call but could not talk at the moment7/25/15 - Our Service Manager called at 10:00 am and 12:30 pm was unable to leave message on voice mail. We would like to discuss the service with the customer and can reach either Frank A[redacted] (Service Manager) at [redacted] or Robert P[redacted] (GM) at [redacted]. Thank you,