Adam's Hardwood Flooring

Great communication, very detailed, very responsive, very professional and reasonable pricing.

Adams Hardwood Flooring did an amazing job refinishing the main level of our house. They started two days after we moved in and made the process as enjoyable as possible. We highly recommend both Adams Hardwood and the [redacted] water based finish that they use - definitely worth the time and money especially if you are living in your house during the refinishing process.
The floors are beautiful - they are true craftsmen!
thanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
  I have had the opportunity to review the response from Adams Hardwood Flooring, and would like to shed some light on a few facts contained therein. First, neither my wife nor myself recall signing or receiving any document resembling the 5 page "Hardwood Flooring Preparation and Expectations" contained as an attachment in the most recent response made by Adams Hardwood Flooring. As far as the attachments, we have an estimate dated 9-16-2011 which somewhat resembles the invoice from 10-18-2011 provided to the Revdex.com from the business. This is a simple situation in which we requested the help of a hardwood "professional" to assess the then current flooring in our home. We met with and spoke at length with Adam to address our desire to add new hardwood to some areas of our first floor and to get his opinion on the gaps we had in our current hardwood flooring. Adam stated that sanding the bevels out of the existing hardwood and sealing it would resolve the issue. He also stated that his company would be able to match the condition of the "refinished" hardwood to that of the soon to be installed hardwood. The fact that Adam states that we requested that they use the "wood filler" is completely erroneous. We are not, and do not claim to be hardwood professionals, we were basically agreeing to the suggestion provided us by the business. To state that we requested the filler on our own is quite absurd. I specifically asked whether he had any prior "issues" with the filler failing, he stated that he had never had any such issues. This was never an issue of "not being in our budget" or us "not being able to afford" new flooring as stated in the business's response. Why would we spend $7,000.00 on a solution suggested by a "professional" if we thought for a second that it wouldn't resolve our existing problem. Adam was confident that his sanding and refinishing process would remove the gaps in our floor. I have attached photos of the actual pieces of the magical "filler" that have dislodged from our floor, as we seem to remove them almost on a daily basis. It appears that the sanding process was not completed to the required depth to remove the "bevels" as Adam stated it would. The attached photos show that the filler pieces are rather wide and deep, suggesting their sanding process wasn't completed to the desired depth. If the bevels in the floor were completely sanded out, the width of the filler material would be rather minimal. In the gaps where the filler has dislodged, it appears that the surface is rather dirty with sanding debris. I am certain that the adherence of the filler to the wood itself was affected by the fact that the original surface may not have been prepped correctly. We received recommendation that we not vacuum the floor and to use a specific cleaner named "Bona". We adhered to the recommendation of not vacuuming and used the "Bona" on a regular basis. In hindsight it seems odd that we were told not to vacuum, as it does not reflect much confidence that the wood filler would remain in place. Again Adam stated that he had never had problems with his filler/sealer dislodging. Adam refers to issues of humidity in our home as well. Our humidifier was inspected and humidity checked inside our home. The humidifier was found to be working properly and our relative humidity levels were within normal limits. If humidity were an issue, we would be experiencing the dislodging filler throughout our flooring. When actually, the issues are only occurring in areas where there is normal foot traffic. Areas that were refinished and are not exposed to a great deal of foot traffic seem to have held up quite well. The areas where Adam installed new hardwood flooring have not shown any issues related to humidity either. Another interesting fact is that there are not any gaps where the wood pieces meet end to end lengthwise in the refinished areas. Where the refinished pieces meet end to end they are completely flush. Wouldn't we be experiencing the gaps in these areas as well, if humidity were indeed a factor? Another photo shows an area where our toilet was removed, refinishing completed, and toilet reinstalled. There seems to be minimal but noticeable water damage and a rather large gap in the floor in that area. Adam denied having removed our toilet to perform work on our floor, this was brought up at the last so-called house call in which one of his associates did indeed confirm that they had removed and reinstalled the toilet. We had asked that this be corrected also, the water damaged area and the toilet reinstalled correctly. This was never addressed.
     Adam states that they made two house calls and at the time of their last visit we had zero concerns with our flooring after 2 years. This fact can be disputed by facts that the business has provided itself. Namely, the fact that we did refer our neighbor to Adam shortly after our work was complete. Our neighbor agreed to have work done and performed within a year of ours having been completed. We began to experience our issues a couple months prior to our neighbors work being done and attempted several times to contact Adam. So when his associates showed up for the neighbors job, I had an opportunity to "show" his associates firsthand what we were experiencing. One of the employees did agree to come over and fill the areas where the filler had dislodged with a temporary wood putty. The associate said that this was a temporary solution and that Adam would be in touch. Needless to say, it was extremely difficult if not impossible to contact the business or their associates. So it would not have been possible for us not to have had issues at the time of the last house call almost 2 years later. Our issues were brought to the attention of the business within the one year warranty timeframe that Adam refers to in his response. I have attached copies of emails that show we attempted contact with the business to resolve issues on several occasions. I guess I could track down phone records that show countless calls to Adam and his associates throughout this timeframe as well. My wife and I are not trying to take advantage of anyone nor do we have an opportunistic attitude toward resolving this matter. We simply want the business to adhere to their promise regarding their work. We feel that the refinishing was not performed to standards that we were led to believe, nor do we feel that they were performed to the standards that Adam refers to in his correspondence. We simply wanted the gaps out of our floor. Adam promised a remedy, and it failed. We too would have gladly paid more for the larger job of installing all new wood throughout, knowing that their proposed solution would not last more than one year. We expected that a hardwood professional's opinion would hold true, and that quality work would have been performed and warranted as promised. It simply is not acceptable to us to have to pay twice for a service that did not hold up to a specified warranty. I feel it rather opportunistic to inexplicably avoid contact for so long and then offer to redo less than mediocre work at a discounted rate. 
Regards,
[redacted]