Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.The document sent and the signature claimed to be mine is forgedAs I stated in my first complaint I only agreed to submit my initial application for my transcript to be evaluated and sent back to meI never paid any down payment as claimed by the businessI also didn't sign any documentThe document shown is not having my valid signature nor did I signed itIt is a fraudulent documentThe company should be sued for forging document in my nameI want this company to forget my name for good by releasing me from all the financial responsibility and refund my application fee which is $ Regards, [redacted] ***
Thank you for your feedbackAll courses, regardless of revision dates are constantly updated, which explains why our pass rate is always between 98% and 100%We have spoken to the instructors regarding your request for more discussion on power point topics and that is being addressedRegarding an instructors accent, this instructor has an amazing pass rateThere are instructors in pretty much every college who have accentsThat is just something as students we need to adjust toWhen possible we will attempt to place you in other instructors classes, but our instructors are all chosen for their grasp of the subject matter, and they ALL have amazing student feedback and pass ratesDuring the sales presentation, there was a slide that displayed aspects of the program: Distance Learning Systems, the tutoring company and the degree granting institution, which for this degree is Excelsior CollegeThe role of each is discussed along with interaction between the threeWe are not required to have a formal relationship with any college, as CLEP, DSST and ECE test scores are accepted by this college (and most colleges) for credit, regardless of how the student prepared for the examinationI hope this explanation is helpful
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I do not agree with this responseThis is incorrectI have never called to change payment methodsIn fact I was called by them to change payment amounts because another class was added onI have all the emails about the transactionAnd as far as the class I did not get mad about being pulled from the class because I stop attending the class after talking to the rude man who kept telling me [redacted] College was affiliated with Distance Learning Systems I didn't want any part of the class or that schoolThese people have done nothing but lie the whole timeI talked to administration with [redacted] College who informed me that a lot of students have been calling about the same problem and that they wish Distance Learning Systems would stop giving out the wrong informationThese people are a scam and I only became angry when the rude man started talking too me like I was an incompetent child Everything this man has said is a total lie Regards, [redacted] ***
We are in receipt of your letter regarding a complaint from our customer, [redacted] ***Ms [redacted] signed a retail installment contract on April 1, It is very clearly stated in multiple locations in this contract that we are not a college, nor do we represent any collegeWe are an educational publishing firm that provides our customers with the material and tutoring sessions necessary to pass standardized proficiency exams and earn college credits(I have included a copy of this contract for your review) The retail installment contract signed by Ms [redacted] stipulates a 72-hour cancellation periodBeyond the 72-hour cancellation period, there is no cancellation or refundsAt this time, we will not cancel Ms [redacted] contract, but we will continue to provide her the materials and services she is contract for, provided she continue to make her payments If you have any questions, or need any additional information please contact me directly at the number listed below Thank you, Betsy ***, Contract Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Again I was not told I was entering a contractI was told this was the paperwork to start the process, if agreed I wanted to start the program when upon talking with my husbandMs Besty I had a hard time to get a hold of on the phone and when I did, never told me of such informationShe only told me she would see what she could do for me and I never again heard from her This company mislead me from the very beginning I should not be charged for something I felt I was blindly led into to and unable to resolve through the company due to them not returning my calls, emails or text messages I stated the reason for my fault of not returning a voicemailWhat was theirs for all of mine to them? This is a service I did not use from them nor plan to use Regards, [redacted] [redacted]
Ms [redacted] signed a retail installment contract on 3/31/Our cancellation policy, and policy on failed exams is very clearly documented in our contractI have attached a copy of her contract for your review.Per the notes in our system, there was some confusion regarding the different fees when she first enrolled - that was sorted out, and she was ready to move forwardThen Ms [redacted] became sick and wanted to cancel (she was past her cancellation period), she is able to be placed into open classes and legitimately study at her own pace to prepare for exams if she is struggling to keep up in classWe have offered to place her in the open classes, reschedule live classes, etc.I understand she is frustrated and ill, but I am a little confused as the last note in our system from 5/regarding her conversation with Tom W [redacted] is as follows:5/19/16NoteI spoke to her - great conversationShe will find out soon what all her treatment will entail, and then can schedule based on thatWe discussed taking it slow, focusing on being successful while balancing everything elseI'm emailing her our upcoming schedulesOnce she knows more she'll get back in touch with me on what class she might takeWe discussed how beneficial personal coaching would be as wellShe wants to sign up for that once she knows her other schedule as well.t [redacted] We will not cancel this contract, but are willing to continue to do everything we can to aid in the completion of her program
Here at Distance Learning Systems, we pride ourselves on our pass rate of 94% or higher and our ability to provide our clients with the most current information availableOur tutorials are updated annually when Excelsior College issues their updated content guidesI have attached testimonials from current clients as evidence of other successesMs [redacted] signed a retail installment contract on December 9, This contract holds a 72-hour cancellation policy(see attached) She claims that we charged for an NCLEX course that was not discussed with her, but it is included on the original paperwork she signed (see attached) We will not be cancelling this contract, but we will work on making improvements and changes if we know specifically what needs updatedIf you need any further information, please let us knowThank you, Betsy D [redacted] Contract Manager Betsy D [redacted] Contract Manager Accounts Payable Manager Distance Learning Systems Indiana, Inc N State Rd 135, SteGreenwood, IN P [redacted] F [redacted]
Revdex.com:Attached is a detailed conversation I had in text messages with the coordinatorThere was nothing about Teas exam before I enrolled.Also I did not apply for financial assistance tooI can Provide the email with other in the schoolIf NEEDEDI did not attend the orientation because I did not want to continue since they required intrance exam.(Tease)Thanks [redacted] ***
Compared to traditional nursing courses this program is very fast as long as the customer stays activeThere is typically a wait to start the very short clinical as this program is very popularDifferent clinical locations have different wait times, so you might research where you want to go as you complete the study programRegarding the state board; all state boards review all programs periodically, not just oursWe have no reason to believe any changes will be madeWhen we contacted the state board, they gave us no reason to believe otherwiseThis is a scheduled review of the programWe encourage you to continue completing coursework at the fastest rate your schedule allows, and please let us know if we can help
The information DLSI provides clients throughout the United States is accurate and in the best interest of the individual and the nursing professionWe maintain a national pass rate of over 97% while providing an incredible academic opportunity that cannot be found anywhere elseThis dispute has been resolved with our client
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.The document sent and the signature claimed to be mine is forgedAs I stated in my first complaint I only agreed to submit my initial application for my transcript to be evaluated and sent back to meI never paid any down payment as claimed by the businessI also didn't sign any documentThe document shown is not having my valid signature nor did I signed itIt is a fraudulent documentThe company should be sued for forging document in my nameI want this company to forget my name for good by releasing me from all the financial responsibility and refund my application fee which is $ Regards, [redacted] ***
Thank you for your feedbackAll courses, regardless of revision dates are constantly updated, which explains why our pass rate is always between 98% and 100%We have spoken to the instructors regarding your request for more discussion on power point topics and that is being addressedRegarding an instructors accent, this instructor has an amazing pass rateThere are instructors in pretty much every college who have accentsThat is just something as students we need to adjust toWhen possible we will attempt to place you in other instructors classes, but our instructors are all chosen for their grasp of the subject matter, and they ALL have amazing student feedback and pass ratesDuring the sales presentation, there was a slide that displayed aspects of the program: Distance Learning Systems, the tutoring company and the degree granting institution, which for this degree is Excelsior CollegeThe role of each is discussed along with interaction between the threeWe are not required to have a formal relationship with any college, as CLEP, DSST and ECE test scores are accepted by this college (and most colleges) for credit, regardless of how the student prepared for the examinationI hope this explanation is helpful
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I do not agree with this responseThis is incorrectI have never called to change payment methodsIn fact I was called by them to change payment amounts because another class was added onI have all the emails about the transactionAnd as far as the class I did not get mad about being pulled from the class because I stop attending the class after talking to the rude man who kept telling me [redacted] College was affiliated with Distance Learning Systems I didn't want any part of the class or that schoolThese people have done nothing but lie the whole timeI talked to administration with [redacted] College who informed me that a lot of students have been calling about the same problem and that they wish Distance Learning Systems would stop giving out the wrong informationThese people are a scam and I only became angry when the rude man started talking too me like I was an incompetent child Everything this man has said is a total lie Regards, [redacted] ***
We are in receipt of your letter regarding a complaint from our customer, [redacted] ***Ms [redacted] signed a retail installment contract on April 1, It is very clearly stated in multiple locations in this contract that we are not a college, nor do we represent any collegeWe are an educational publishing firm that provides our customers with the material and tutoring sessions necessary to pass standardized proficiency exams and earn college credits(I have included a copy of this contract for your review) The retail installment contract signed by Ms [redacted] stipulates a 72-hour cancellation periodBeyond the 72-hour cancellation period, there is no cancellation or refundsAt this time, we will not cancel Ms [redacted] contract, but we will continue to provide her the materials and services she is contract for, provided she continue to make her payments If you have any questions, or need any additional information please contact me directly at the number listed below Thank you, Betsy ***, Contract Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Again I was not told I was entering a contractI was told this was the paperwork to start the process, if agreed I wanted to start the program when upon talking with my husbandMs Besty I had a hard time to get a hold of on the phone and when I did, never told me of such informationShe only told me she would see what she could do for me and I never again heard from her This company mislead me from the very beginning I should not be charged for something I felt I was blindly led into to and unable to resolve through the company due to them not returning my calls, emails or text messages I stated the reason for my fault of not returning a voicemailWhat was theirs for all of mine to them? This is a service I did not use from them nor plan to use Regards, [redacted] [redacted]
Ms [redacted] signed a retail installment contract on 3/31/Our cancellation policy, and policy on failed exams is very clearly documented in our contractI have attached a copy of her contract for your review.Per the notes in our system, there was some confusion regarding the different fees when she first enrolled - that was sorted out, and she was ready to move forwardThen Ms [redacted] became sick and wanted to cancel (she was past her cancellation period), she is able to be placed into open classes and legitimately study at her own pace to prepare for exams if she is struggling to keep up in classWe have offered to place her in the open classes, reschedule live classes, etc.I understand she is frustrated and ill, but I am a little confused as the last note in our system from 5/regarding her conversation with Tom W [redacted] is as follows:5/19/16NoteI spoke to her - great conversationShe will find out soon what all her treatment will entail, and then can schedule based on thatWe discussed taking it slow, focusing on being successful while balancing everything elseI'm emailing her our upcoming schedulesOnce she knows more she'll get back in touch with me on what class she might takeWe discussed how beneficial personal coaching would be as wellShe wants to sign up for that once she knows her other schedule as well.t [redacted] We will not cancel this contract, but are willing to continue to do everything we can to aid in the completion of her program
Here at Distance Learning Systems, we pride ourselves on our pass rate of 94% or higher and our ability to provide our clients with the most current information availableOur tutorials are updated annually when Excelsior College issues their updated content guidesI have attached testimonials from current clients as evidence of other successesMs [redacted] signed a retail installment contract on December 9, This contract holds a 72-hour cancellation policy(see attached) She claims that we charged for an NCLEX course that was not discussed with her, but it is included on the original paperwork she signed (see attached) We will not be cancelling this contract, but we will work on making improvements and changes if we know specifically what needs updatedIf you need any further information, please let us knowThank you, Betsy D [redacted] Contract Manager Betsy D [redacted] Contract Manager Accounts Payable Manager Distance Learning Systems Indiana, Inc N State Rd 135, SteGreenwood, IN P [redacted] F [redacted]
Revdex.com:Attached is a detailed conversation I had in text messages with the coordinatorThere was nothing about Teas exam before I enrolled.Also I did not apply for financial assistance tooI can Provide the email with other in the schoolIf NEEDEDI did not attend the orientation because I did not want to continue since they required intrance exam.(Tease)Thanks [redacted] ***
Compared to traditional nursing courses this program is very fast as long as the customer stays activeThere is typically a wait to start the very short clinical as this program is very popularDifferent clinical locations have different wait times, so you might research where you want to go as you complete the study programRegarding the state board; all state boards review all programs periodically, not just oursWe have no reason to believe any changes will be madeWhen we contacted the state board, they gave us no reason to believe otherwiseThis is a scheduled review of the programWe encourage you to continue completing coursework at the fastest rate your schedule allows, and please let us know if we can help
The information DLSI provides clients throughout the United States is accurate and in the best interest of the individual and the nursing professionWe maintain a national pass rate of over 97% while providing an incredible academic opportunity that cannot be found anywhere elseThis dispute has been resolved with our client