Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Automax regrets customer dissatisfaction with extended service contract cancellation I have contacted customer and explained he was credited and will receive 100% refund of purchase price Check from Automax was sent to lender on deal, Wells Fargo on August 10th, Wells Fargo will apply to customers loan balance If any further information is needed, feel free to contact me at [redacted] .Regards, [redacted] ***Automax Auto Group
Initial Business Response / [redacted] (1000, 5, 2015/09/24) */ Contact Name and Title: [redacted] ***,CorpMgr Contact Phone: XXX-XXX-XXXX Automax regrets customer dissatisfaction with service ticketVehicle was towed in and was determined engine would need to be replacedCustomer was only charge minimum service feeAutomax strives to communicate with all customers so there are no ill will, unfortunately that did not happen in this caseShould further information be requested I can be reached at number attached to this reply Sincerely, [redacted] Automax Auto Group Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was told they did a diognostic test and they did notThey could not start the vehicle so there fore they pulled a spark plug out to diognose the problem I think is way to high for what they did
I have spoken with Ms*** on two occasions now. Her vehicle has now been properly diagnosed and being repaired. All charges will be covered by extended service contract, less deductible. Explained to Ms*** unfortunate vehicle was not properly diagnosed earlier but
Automax had to send over to Ford dealership for proper diagnostic. As with many manufacturers, some repair codes are proprietary and can only be found with Ford Dealer equipment. Ignition coil was found to be faulty. Automax regrets customer dissatisfaction but believe we have redeemed ourselves and hope to enjoy positive relationship with Ms*** going forward. She has my direct contact number should issues arise in the future.Automax considers this case resolved and should additional information be required, my contact information is supplied.thank you
Customers loan has been reinstated to amount Automax paid previously. Compass bank has verified this information to myself. No other action is required by Automax
In keeping with highest standards of customer satisfaction, Automax has agreed to rescind transaction. Admitting no guilt Automax has voided transaction with Mr*** and he has returned Hyundai Equus and has taken possession of his Cadillac STS. We trust this satisfies
situation and dealer has exchanged releases with Mr***. Should additional information be needed, I can be reached at published phone number. Thank you
Complaint: ***
I am rejecting this response because: I will not accept any apologies anymoreI played nice for a month and half and the way *** and *** handled themselves was uncalled for by lying to me and dragging their feet on my warranty workThey told me they could fix it without the code on the screen and then they told me that they wanted to drive my truck without refilling the fuel tank and DEF tankI'm very disappointed in the customer service and those two employeesThis is why y'all have a bad reputation with a lot of people and word of mouth will get around
Sincerely,
*** ***
I never made threatsAnd David personally told me I had a mental issueWhich is unprofessionalAlso, I have a huge oil leak now. Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
Customer has been in direct contact with Automax Dodge Chrysler Jeep Service Manager. To reiterate what was conveyed, Automax will be glad to service vehicle if malfunctions occur while in dealer possession. Service Manager explained this to customer and advised to call roadside assistance in vehicle again malfunctions. To have roadside assistance tow vehicle to dealership so dealer can then document and ask for warranty to cover repairs. Bottom line is Automax regrets customer dissatisfaction but without vehicle exhibiting issues while in possession there is no warranty assistance. As far as fuel, dealer will refill any used portion while in possession.
Automax understands complaint and is processing refund as we speak. I am not offering excuse just did not execute as we normally would. Automax regrets customer dissatisfaction and hopes we can earn customer's confidence back with proper execution going forward. The Service...
Contract will be refunded 100% with no fees charged. These monies will be send to customer's lender in the next few days and applied to loan. Again, we regret situation and should further explanation be needed, my contact information is supplied. Thank you.
Automax Auto Group attempts to maintain customer satisfaction at highest level. This particular issue can only be resolved IF the actual service code can be read by scanner at time vehicle is being serviced. IF the code can not be read there is no way to determine repair procedure. ...
The message which Mr. [redacted] is seeing is NOT the code needed to repair vehicle. The message is ONLY an alert in the EVIC or electronic vehicle information center. If customer would like to discuss this matter any further I can be reached directly, 4[redacted].
Initial Business Response /* (1000, 5, 2015/09/25) */
Contact Name and Title: [redacted]/Corp Mgr
Contact Phone: XXX-XXX-XXXX
Automax regrets customer dissatisfaction, we truly wish to meet all expectations. In this service issue, our current workload is 10-14 days. Customer was not given...
specific time frame but was informed service department was backed up and has been for several months. Automax is and continues to repair vehicles as quickly as possible without compromising quality.
Should additional information be needed, my contact information is supplied.
Regards,
[redacted]
Automax Corporate
Initial Consumer Rebuttal /* (2000, 7, 2015/09/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/09/08) */
Contact Name and Title: [redacted], Corp Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@automaxok.com
Automax Hyundai and customer have mutually agreed to cancel attempted transaction. Car was retrieved and returned to dealer,...
'releases' signed saying neither party is owed anything further. Automax regrets any dissatisfaction and wishes cancellation resolves and completes dealings on said contract. Should additional information be required or further customer inquiry be needed, please contact me directly.
Regards,
[redacted]
Automax Auto Group
XXX-XXX-XXXX
Complaint: [redacted]
I am rejecting this response because:My Compass vehicle account has not been returned to its original state.Please not that the real payoff was $8825.00 not $9600.00 as the Norman Oklahoma AutoMax Hyundai salesman stated to both me and my wife.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/10/29) */
Contact Name and Title: [redacted]/Corporate Mgr
Contact Phone: XXXXXXXXXX
Automax regrets customer dissatisfaction with transaction and as result we are willing to offer the following. Customer had extreme negative equity in his trade in. ...
As a result, Automax was unable to get full amount financed which initially included tag, title and license. This amount was estimated and communicated to be $1,000.00 However since Automax was unable to gain approval for both over-allowance AND TT&L, as a act of Goodwill and customer satisfaction, Automax will offer customer $500. This offer is no admission of wrong doing but in effort to assist customer financially.
Please let me know if customer is willing to accept Automax's offer and I will have check mailed to address on file.
Thank you and I can be reached at phone number provided should further discussion be needed.
Sincerely,
[redacted]
Automax Auto Group
Initial Consumer Rebuttal /* (2000, 7, 2015/10/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
will accept.but if I didn't want tt@l payed for I would not have had it in the 1st contract.unhappy that 2nd contract was changed without telling me.this feels like a bait and switch.automax ought to man up and honor what they said they would do.if all they said was true and was explained to me when I came in to sign the 2nd contract I would not have bought the car as I told everybody that I was dealing with that i'm on a fixed income and could not afford a 1,000 for the tt@l thats why they were to pay for it.it,s a shame that a company like automax would put a hardship on a 76 year old when all they have to do is the right thing and stand behind their word.this put's the dealership in a bad light for other people to see.
Initial Business Response /* (1000, 5, 2015/09/24) */
Contact Name and Title: [redacted],Corp. Mgr.
Contact Phone: XXX-XXX-XXXX
Automax regrets customer dissatisfaction with service ticket. Vehicle was towed in and was determined engine would need to be replaced. Customer was only charge...
minimum service fee. Automax strives to communicate with all customers so there are no ill will, unfortunately that did not happen in this case. Should further information be requested I can be reached at number attached to this reply.
Sincerely,
[redacted]
Automax Auto Group
Initial Consumer Rebuttal /* (3000, 7, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told they did a diognostic test and they did not. They could not start the vehicle so there fore they pulled a spark plug out to diognose the problem I think 110.00 is way to high for what they did.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Shawnee Automall declines customer request. I personally have spoken with customer in attempt to satisfy but was met with profanity and threats. Shawnee Automall strives to keep customer satisfaction at high level but in this case we are unable to come to terms. ...
Furthermore, aside from language used by customer, Shawnee Automall is under no Federal or State Statute to accommodate such a request.
Automax regrets customer dissatisfaction with extended service contract cancellation. I have contacted customer and explained he was credited and will receive 100% refund of purchase price. Check from Automax was sent to lender on deal, Wells Fargo on August 10th, 2016. Wells...
Fargo will apply to customers loan balance. If any further information is needed, feel free to contact me at [redacted].Regards,[redacted]Automax Auto Group
Automax has been in contact and had several conversations with customers. Automax is working with customer to resolve situation. This is one of the many problems due to Oklahoma Tax Commission trying to enforce increase in tax BEFORE July 1st sales dates. Everything OTC sent...
dealers and was on their website, stated sales transactions on cars before July 1st would be exempt from increase. Automax will rectify situation with customer and have communicated this and customers have agreed with our plan of resolution. Automax considers this complaint closed but are still working to resolve issue with OTC>
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Automax regrets customer dissatisfaction with extended service contract cancellation I have contacted customer and explained he was credited and will receive 100% refund of purchase price Check from Automax was sent to lender on deal, Wells Fargo on August 10th, Wells Fargo will apply to customers loan balance If any further information is needed, feel free to contact me at [redacted] .Regards, [redacted] ***Automax Auto Group
Initial Business Response / [redacted] (1000, 5, 2015/09/24) */ Contact Name and Title: [redacted] ***,CorpMgr Contact Phone: XXX-XXX-XXXX Automax regrets customer dissatisfaction with service ticketVehicle was towed in and was determined engine would need to be replacedCustomer was only charge minimum service feeAutomax strives to communicate with all customers so there are no ill will, unfortunately that did not happen in this caseShould further information be requested I can be reached at number attached to this reply Sincerely, [redacted] Automax Auto Group Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was told they did a diognostic test and they did notThey could not start the vehicle so there fore they pulled a spark plug out to diognose the problem I think is way to high for what they did
I have spoken with Ms*** on two occasions now. Her vehicle has now been properly diagnosed and being repaired. All charges will be covered by extended service contract, less deductible. Explained to Ms*** unfortunate vehicle was not properly diagnosed earlier but
Automax had to send over to Ford dealership for proper diagnostic. As with many manufacturers, some repair codes are proprietary and can only be found with Ford Dealer equipment. Ignition coil was found to be faulty. Automax regrets customer dissatisfaction but believe we have redeemed ourselves and hope to enjoy positive relationship with Ms*** going forward. She has my direct contact number should issues arise in the future.Automax considers this case resolved and should additional information be required, my contact information is supplied.thank you
Customers loan has been reinstated to amount Automax paid previously. Compass bank has verified this information to myself. No other action is required by Automax
In keeping with highest standards of customer satisfaction, Automax has agreed to rescind transaction. Admitting no guilt Automax has voided transaction with Mr*** and he has returned Hyundai Equus and has taken possession of his Cadillac STS. We trust this satisfies
situation and dealer has exchanged releases with Mr***. Should additional information be needed, I can be reached at published phone number. Thank you
Complaint: ***
I am rejecting this response because: I will not accept any apologies anymoreI played nice for a month and half and the way *** and *** handled themselves was uncalled for by lying to me and dragging their feet on my warranty workThey told me they could fix it without the code on the screen and then they told me that they wanted to drive my truck without refilling the fuel tank and DEF tankI'm very disappointed in the customer service and those two employeesThis is why y'all have a bad reputation with a lot of people and word of mouth will get around
Sincerely,
*** ***
I never made threatsAnd David personally told me I had a mental issueWhich is unprofessionalAlso, I have a huge oil leak now. Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
Customer has been in direct contact with Automax Dodge Chrysler Jeep Service Manager. To reiterate what was conveyed, Automax will be glad to service vehicle if malfunctions occur while in dealer possession. Service Manager explained this to customer and advised to call roadside assistance in vehicle again malfunctions. To have roadside assistance tow vehicle to dealership so dealer can then document and ask for warranty to cover repairs. Bottom line is Automax regrets customer dissatisfaction but without vehicle exhibiting issues while in possession there is no warranty assistance. As far as fuel, dealer will refill any used portion while in possession.
Automax understands complaint and is processing refund as we speak. I am not offering excuse just did not execute as we normally would. Automax regrets customer dissatisfaction and hopes we can earn customer's confidence back with proper execution going forward. The Service...
Contract will be refunded 100% with no fees charged. These monies will be send to customer's lender in the next few days and applied to loan. Again, we regret situation and should further explanation be needed, my contact information is supplied. Thank you.
Automax Auto Group attempts to maintain customer satisfaction at highest level. This particular issue can only be resolved IF the actual service code can be read by scanner at time vehicle is being serviced. IF the code can not be read there is no way to determine repair procedure. ...
The message which Mr. [redacted] is seeing is NOT the code needed to repair vehicle. The message is ONLY an alert in the EVIC or electronic vehicle information center. If customer would like to discuss this matter any further I can be reached directly, 4[redacted].
Initial Business Response /* (1000, 5, 2015/09/25) */
Contact Name and Title: [redacted]/Corp Mgr
Contact Phone: XXX-XXX-XXXX
Automax regrets customer dissatisfaction, we truly wish to meet all expectations. In this service issue, our current workload is 10-14 days. Customer was not given...
specific time frame but was informed service department was backed up and has been for several months. Automax is and continues to repair vehicles as quickly as possible without compromising quality.
Should additional information be needed, my contact information is supplied.
Regards,
[redacted]
Automax Corporate
Initial Consumer Rebuttal /* (2000, 7, 2015/09/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/09/08) */
Contact Name and Title: [redacted], Corp Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@automaxok.com
Automax Hyundai and customer have mutually agreed to cancel attempted transaction. Car was retrieved and returned to dealer,...
'releases' signed saying neither party is owed anything further. Automax regrets any dissatisfaction and wishes cancellation resolves and completes dealings on said contract. Should additional information be required or further customer inquiry be needed, please contact me directly.
Regards,
[redacted]
Automax Auto Group
XXX-XXX-XXXX
Complaint: [redacted]
I am rejecting this response because:My Compass vehicle account has not been returned to its original state.Please not that the real payoff was $8825.00 not $9600.00 as the Norman Oklahoma AutoMax Hyundai salesman stated to both me and my wife.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/10/29) */
Contact Name and Title: [redacted]/Corporate Mgr
Contact Phone: XXXXXXXXXX
Automax regrets customer dissatisfaction with transaction and as result we are willing to offer the following. Customer had extreme negative equity in his trade in. ...
As a result, Automax was unable to get full amount financed which initially included tag, title and license. This amount was estimated and communicated to be $1,000.00 However since Automax was unable to gain approval for both over-allowance AND TT&L, as a act of Goodwill and customer satisfaction, Automax will offer customer $500. This offer is no admission of wrong doing but in effort to assist customer financially.
Please let me know if customer is willing to accept Automax's offer and I will have check mailed to address on file.
Thank you and I can be reached at phone number provided should further discussion be needed.
Sincerely,
[redacted]
Automax Auto Group
Initial Consumer Rebuttal /* (2000, 7, 2015/10/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
will accept.but if I didn't want tt@l payed for I would not have had it in the 1st contract.unhappy that 2nd contract was changed without telling me.this feels like a bait and switch.automax ought to man up and honor what they said they would do.if all they said was true and was explained to me when I came in to sign the 2nd contract I would not have bought the car as I told everybody that I was dealing with that i'm on a fixed income and could not afford a 1,000 for the tt@l thats why they were to pay for it.it,s a shame that a company like automax would put a hardship on a 76 year old when all they have to do is the right thing and stand behind their word.this put's the dealership in a bad light for other people to see.
Initial Business Response /* (1000, 5, 2015/09/24) */
Contact Name and Title: [redacted],Corp. Mgr.
Contact Phone: XXX-XXX-XXXX
Automax regrets customer dissatisfaction with service ticket. Vehicle was towed in and was determined engine would need to be replaced. Customer was only charge...
minimum service fee. Automax strives to communicate with all customers so there are no ill will, unfortunately that did not happen in this case. Should further information be requested I can be reached at number attached to this reply.
Sincerely,
[redacted]
Automax Auto Group
Initial Consumer Rebuttal /* (3000, 7, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told they did a diognostic test and they did not. They could not start the vehicle so there fore they pulled a spark plug out to diognose the problem I think 110.00 is way to high for what they did.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Shawnee Automall declines customer request. I personally have spoken with customer in attempt to satisfy but was met with profanity and threats. Shawnee Automall strives to keep customer satisfaction at high level but in this case we are unable to come to terms. ...
Furthermore, aside from language used by customer, Shawnee Automall is under no Federal or State Statute to accommodate such a request.
Automax regrets customer dissatisfaction with extended service contract cancellation. I have contacted customer and explained he was credited and will receive 100% refund of purchase price. Check from Automax was sent to lender on deal, Wells Fargo on August 10th, 2016. Wells...
Fargo will apply to customers loan balance. If any further information is needed, feel free to contact me at [redacted].Regards,[redacted]Automax Auto Group
Automax has been in contact and had several conversations with customers. Automax is working with customer to resolve situation. This is one of the many problems due to Oklahoma Tax Commission trying to enforce increase in tax BEFORE July 1st sales dates. Everything OTC sent...
dealers and was on their website, stated sales transactions on cars before July 1st would be exempt from increase. Automax will rectify situation with customer and have communicated this and customers have agreed with our plan of resolution. Automax considers this complaint closed but are still working to resolve issue with OTC>