Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/06/23) */
Automax has researched and contacted service contract company for validation of customer claim. Claim was denied based on customer failure to maintain proper maintenance of vehicle. Excerpt from Service contract company reply and ruling is as...
follows:
The contract holder has an obligation to monitor and maintain proper lubrication levels. According to the manufacturer, the oil should be checked at each fuel stop. Breakdowns resulting from the customer's failure to maintain proper levels of lubrication are excluded from coverage. The claim was denied accordingly.
Automax regrets situation but can not comply with customer request of refund or repair based on neglect. Automax considers case resolved. Should further dialogue from customer be needed. You may reach me directly at 405.778.6304
Sincerely,
[redacted]
Corporate Manager
Automax Auto Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/06/23) */
Automax has researched and contacted service contract company for validation of customer claim. Claim was denied based on customer failure to maintain proper maintenance of vehicle. Excerpt from Service contract company reply and ruling is as...
follows:
The contract holder has an obligation to monitor and maintain proper lubrication levels. According to the manufacturer, the oil should be checked at each fuel stop. Breakdowns resulting from the customer's failure to maintain proper levels of lubrication are excluded from coverage. The claim was denied accordingly.
Automax regrets situation but can not comply with customer request of refund or repair based on neglect. Automax considers case resolved. Should further dialogue from customer be needed. You may reach me directly at 405.778.6304
Sincerely,
[redacted]
Corporate Manager
Automax Auto Group