Automax has been in contact and had several conversations with customers. Automax is working with customer to resolve situation. This is one of the many problems due to Oklahoma Tax Commission trying to enforce increase in tax BEFORE July 1st sales dates. Everything OTC sent...
dealers and was on their website, stated sales transactions on cars before July 1st would be exempt from increase. Automax will rectify situation with customer and have communicated this and customers have agreed with our plan of resolution. Automax considers this complaint closed but are still working to resolve issue with OTC>
Initial Business Response /* (1000, 5, 2015/06/23) */
Automax has researched and contacted service contract company for validation of customer claim. Claim was denied based on customer failure to maintain proper maintenance of vehicle. Excerpt from Service contract company reply and ruling is as...
follows:
The contract holder has an obligation to monitor and maintain proper lubrication levels. According to the manufacturer, the oil should be checked at each fuel stop. Breakdowns resulting from the customer's failure to maintain proper levels of lubrication are excluded from coverage. The claim was denied accordingly.
Automax regrets situation but can not comply with customer request of refund or repair based on neglect. Automax considers case resolved. Should further dialogue from customer be needed. You may reach me directly at 405.778.6304
Sincerely,
[redacted]
Corporate Manager
Automax Auto Group
Automax has been in contact and had several conversations with customers. Automax is working with customer to resolve situation. This is one of the many problems due to Oklahoma Tax Commission trying to enforce increase in tax BEFORE July 1st sales dates. Everything OTC sent...
dealers and was on their website, stated sales transactions on cars before July 1st would be exempt from increase. Automax will rectify situation with customer and have communicated this and customers have agreed with our plan of resolution. Automax considers this complaint closed but are still working to resolve issue with OTC>
Initial Business Response /* (1000, 5, 2015/06/23) */
Automax has researched and contacted service contract company for validation of customer claim. Claim was denied based on customer failure to maintain proper maintenance of vehicle. Excerpt from Service contract company reply and ruling is as...
follows:
The contract holder has an obligation to monitor and maintain proper lubrication levels. According to the manufacturer, the oil should be checked at each fuel stop. Breakdowns resulting from the customer's failure to maintain proper levels of lubrication are excluded from coverage. The claim was denied accordingly.
Automax regrets situation but can not comply with customer request of refund or repair based on neglect. Automax considers case resolved. Should further dialogue from customer be needed. You may reach me directly at 405.778.6304
Sincerely,
[redacted]
Corporate Manager
Automax Auto Group