ADB Enterprise

Hi [redacted] , We are very sorry for the hassle you’ve been through We are making changes at our company that should help address the response time from our overwhelmed customer service dept Unfortunately, It looks like it would take a while longer to fulfill your order so we’ve gone ahead and issued you a refundThank you very much for your candor and patienceThe JollyMollys team

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will agree to the easels plus free to be sent out from jollymollys warehouse on July Regards, [redacted]

Dear Mrs [redacted] ,There is obviously some confusion You paid just $for skeins plus only $for shipping for a grand Total of $That is divided by which is $per skeinThis is exactly like you said in your initial complaint $makes us the lowest price per your research below In addition, for the confusion we are throwing in an addition skeins delivered.Ultimately you are receiving skeins for a grand total of $plus the initial shipping This is ONLY $per skein! This is FAR Below the research you presented below.We apologize for your confusion but you are receiving by far the lowest price, an unbeatable price.Sincerely,JollyMollys [redacted] Unforgettable yarn sales for: [redacted] - $6.89/skein [redacted] - $6.19/skein [redacted] - $5.09/skein [redacted] - $4.97/skein [redacted] - $4.74/skeinEven from [redacted] it is $6.19/skein

We apologize for the slow service and response We are making every effort to gain more staff to respond quicker We Do have half of your order and have been waiting for the other half to arrive It was scheduled to be here quite some time ago To resolve this, We will ship the items we have and we will also discount the freight by half We will then refund the difference of your orderTracking will be provided within hours and an email will be sent confirming the refunded amount also within hours.Again we apologize for any inconvenience,Thanks for your order and your patience!JollyMollys.com

Although the items you ordered are clearly marked to take to business days to ship and we have almost a week still yet to ship, we do apologize for the slow response We are making every effort to gain more staff and increase our abilities to respond quicker to alleviate your concerns, especially on items that take longer to ship We have refunded you in full via your payment method PaypalWe are sorry you were not satisfied and hope you will give us another chance down the road Sincerely, JollyMollys.com

Complaint: ***
I am rejecting this response because:Obviously, JollyMollys.com does not stand by their own website. I have attached a pdf of JollyMollys web site today, as well as a photo that I took when my order was received showing the price of each skein.According to your webpage, each unit is originally priced at $which is times the manufacturer's price. You state that with each unit, your customer would be saving $14.62. By your site that would mean that I am getting $worth of yarn and saving $87.72. Even with the additional skeins that you state you are going to throw, x $6.19/ea = $49.52.How am I getting $worth of yarn?
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Although the items are clearly marked to take to business days to ship, We do apologize for the slow communication response. We are making every effort to gain more staff and increase our abilities to respond quicker to alleviate your concerns, especially on items that take longer to
ship. At this point it is probable that we will miss your imposed deadline. Therefore we have notified our acounting department to issue you a full refund. This should be completed within the next to business days. We are very sorry you were not satisfied and hope you will give us another chance down the road. Sincerely, JollyMollys.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe issue was not with the shipping, although the website does not state anywhere how long the items take to shipI mistakenly ordered the product from two different companies and wanted to cancel the orderThe issue was with the fact that the website says there is a two day response time and there was no response at all to my cancellation request.
Thank you Revdex.com for getting them moving!
Regards,
*** ***

We apologize for the slow service and response. We are making every effort to gain more staff and increase our abilities to respond quicker. The Product you ordered states this is for each Skein, not a pack. The pricing is also representative of the price per skein and we show
all skeins were received. Although we cannot verify it, we are certainly willing to make up for the pricing discrepancy you experienced. The price you paid per skein was $4.64. The price you thought you were paying is $leaving a difference of $per skein. This Totals $overcharged for the order of skeins. We are sending you free skeins with free shipping to resolve this matter.*** *** *** Unforgettable Yarn - Sunrise (single Pack/Each) (e793-3977) Upon receipt of the free skeins we will consider this matter closedAgain we apologize for the poor response times to your inquiries. We are working on improving all aspects of our serviceWe are sorry you were not satisfied and hope you will give us another chance down the road Sincerely, JollyMollys.com

Although the items are clearly marked to take to business days to ship and we are still within that time frame, We do apologize for the slow response. We are making every effort to gain more staff and increase our abilities to respond quicker to alleviate your concerns, especially on
items that take longer to ship. We have refunded your money in full.We are sorry you were not satisfied and hope you will give us another chance down the road Sincerely, JollyMollys.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would like to point out that they state that my item would ship within 6-business days, however, we are on day and the item still had not shipped I left numerous messages and emails with no response, it took me reporting them to reply So I feel that they are not being honest with their customers.
Regards,
*** ***

Hi ***,Thanks for your order. We had just placed the order for your yarn when you filed this complaint. I wanted to wait until we heard back from our vendor about this order. If they had everything, we could have fulfilled your order quickly from this point. Unfortunately,
they did not have the gold leaf white and gold, and only had of the skanes of hudson that you ordered. Because of this, and your concerns, we have figured it would be best to cancel your entire order with our vendor including the other yarns that were availableI have sent a refund request to accounting--They are usually able to mail checks within a week. If anything has changed like your mailing address or to whom we should make the check out to, please respond to this complaint.We've decided to shut down jollymollys.com but we are still servicing existing orders, most of which are prepaids. The prepaids had been working out well when there were few line items on the orders. But they proved difficult with orders that had multiple line items. We are very sorry for the inconvenience.Thanks again, JollyMollys

We definitely dropped the ball on your order. We sincerely apologize for the inconvenience, slow service and response. We are making every effort to gain more staff and increase our abilities to respond quicker. Per your request we have cancelled your order. A FULL
refund request has been sent to our accounting department and should be issued within the next to business days.We are sorry you were not satisfied and hope you will give us another chance down the road. Sincerely, JollyMollys.com

Although the items are clearly marked to take to business days to ship, We do apologize for the slow response. We are making every effort to gain more staff and increase our abilities to respond quicker to alleviate your concerns, especially on items that take longer to shipWe have
initiated a refund request and your order should be refunded in full within the next business days. We are sorry you were not satisfied and hope you will give us another chance down the road Sincerely, JollyMollys.com

Dear [redacted],We are very sorry for our poor costumer service recently.  We are extremely understaffed and are working on remedying the situation.  We will be drop-shipping your item direct from our supplier to you in order to speed up the process.  It should ship by the end of the...

week.  If it ships Friday, we likely won't get you tracking until Monday, but it will have been on its way.  Thank you very much for your order, your patience and allowing us to complete your order.Thanks again, The JollyMolly team

Complaint: [redacted]
I am rejecting this response because:[redacted] Unforgettable yarn sales for:[redacted] - $6.89/skein [redacted] - $6.19/skein[redacted] - $5.09/skein[redacted] - $4.97/skein[redacted] - $4.74/skeinEven from [redacted] it is $6.19/skein.One of the packages I received said that the pricing was $6.19/each.The original pricing on your site was $18.57 (which is $6.19 x 3).  It stated that the savings was $14.62 leaving $3.95/package.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Although the items are clearly marked to take 6 to 12 business days to ship, We do apologize for the slow response to your inquiries.  We are making every effort to gain more staff and increase our abilities to respond quicker to alleviate your concerns, especially on items that take longer to...

ship.  Per your request we have cancelled your order.  A FULL refund request has been sent to our accounting department.  Your refund should be issued within the next 2 to 3 business days.  We are sorry you were not satisfied and hope you will give us another chance down the road.  Sincerely, JollyMollys.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will agree to the 5 easels plus 1 free to be sent out from jollymollys warehouse on July 8. 
Regards,
[redacted]

We apologize for the slow service and response.  We are making every effort to gain more staff to respond quicker.  We Do have half of your order and have been waiting for the other half to arrive.  It was scheduled to be here quite some time ago.  To resolve this, We will ship...

the items we have and we will also discount the freight by half.  We will then refund the difference of your order. Tracking will be provided within 24 hours and an email will be sent confirming the refunded amount also within 24 hours.Again we apologize for any inconvenience,Thanks for your order and your patience!JollyMollys.com

We apologize for the slow service and response.  We are making every effort to gain more staff and increase our abilities to respond quicker.  Unfortunately the items you ordered have been problematic for us to receive lately.  Upon researching the availability, we now feel we can...

promise shipment from our warehouse on or before July 8th.  We realize this is quite late and are willing to include 1 free additional easel with your order to help compensate for the inconvenience.  If this will not work for you we can refund you in full immediately.  We are sorry you were not satisfied and hope you will give us another chance down the road.  Sincerely, JollyMollys.com