ADB Enterprise

Although the items you ordered are clearly marked to take 6 to 12 business days to ship and we have almost a week still yet to ship, we do apologize for the slow response.  We are making every effort to gain more staff and increase our abilities to respond quicker to alleviate your concerns,...

especially on items that take longer to ship.  We have refunded you in full via your payment method Paypal. We are sorry you were not satisfied and hope you will give us another chance down the road.  Sincerely, JollyMollys.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is satisfactory to me. To whom it may concern, I had filed a complaint against Jolly Molly's Craft, complaint # [redacted]. A few weeks later, I received notice that my order had been fulfilled and was shipping. I have since received the product I ordered and it is in fine shape. They have sent no correspondence recognizing any issue,  just a request to review the product and their service.  I just wanted you to know that this issue has been resolved. Thank you for your help. [redacted]

Dear Mrs. [redacted],There is obviously some confusion.  You paid just $27.84 for 6 skeins plus only $5.84 for shipping for a grand Total of $33.68. That is 27.84 divided by 6 which is $4.64 per skein. This is exactly like you said in your initial complaint.  $4.64 makes us the lowest price per your research below.  In addition, for the confusion we are throwing in an addition 2 skeins delivered.Ultimately you are receiving 8 skeins for a grand total of $27.84 plus the initial shipping.  This is ONLY $3.48 per skein!  This is FAR Below the research you presented below.We apologize for your confusion but you are receiving by far the lowest price, an unbeatable price.Sincerely,JollyMollys [redacted] Unforgettable yarn sales for:[redacted] - $6.89/skein [redacted] - $6.19/skein[redacted] - $5.09/skein[redacted] - $4.97/skein[redacted] - $4.74/skeinEven from [redacted] it is $6.19/skein.

Hi [redacted], We are very sorry for the hassle you’ve been through.  We are making changes at our company that should help address the response time from our overwhelmed customer service dept.   Unfortunately, It looks like it would take a while longer to fulfill your order so we’ve...

gone ahead and issued you a refund. Thank you very much for your candor and patience. The JollyMollys team.