Addario's Plumbing Heating, Cooling, & Electrical, LLC

T Regarding the Heat-Pump HVAC replacement, we’ve contacted the condo association numerous times with no responsesWe send out an Install Supervisor to look at the job prior to all installations, because of issues like we found with the existing system having an outdated refrigeration line sizeWe offered some remedies to this antiquated system and again we’ve had no response from the condo association to see if these ideas can work within their guidelinesWe have been in touch with the [redacted] ’s explaining that we were trying see if any alternate equipment would work and we even sent out another one of our employees to check another avenue we diagnosed but that didn’t go anywhereAt no time did we tell the [redacted] ’s we wouldn’t refund themAt Addario’s we aim to serve our customers and if that got confused with trying to come up with a solution for them we deeply apologize Also customer did not give us a $deposit it was only $

Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This is not trueI told them I just wanted a quote and I said I will give you a check and after I get a final quote and it's acceptable you can then cash the check and we would move forwardYou never called meAlso send me the copy of the quote and you will see it says do not deposit check until Customet callsOn sept I had two different quotes from you office with separate dollars amountsYou were 6,more than majic airI will pay this then I will log onto mass .gov and make another complaint to the liscening board of plumbersTo charge some one for a qoute is not fair business practice How many others have you done this to and go away with itRegards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

In response to Mr [redacted] 's complaint , he has retained an attorney who sent a demand for settlement directly to us As such, we have referred his demand for settlement to our attorney for resolution to avoid any conflicts between us and him

RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . Please add your rejection comments below. I'm rejecting this response from Addario's Plumming Heating company for the following reasons:Before I began to deal with Addario's Plumbing Heating, Cooling, & Electrical 's company, I mentioned and emphasized numerous times my term and only verbally and via email condition (the existing lines should work with the new equipment) for us to continue do business. They disregarded my conditions and said it will work blindly. When I emphasized I needed it to be double checked, they sent out their "Install Supervisor" to look at the job and said it will not work. Addario's Plumbing Heating claims to have contacted the condo association, and received no response from them. I brought this matter up to the Condo Association, and they said they haven't received/heard anything from the company. In addition, I emphasized my terms to Addario's Plumbing Heating as shown in the emails below. I don't see why we need to exercise these extra steps when my terms were clear from the start. Being a resident in this complex for 6 years plus, I know how restricting their rules and regulations are so there is no need for all these run arounds. It is true that Addario's Plumbing never told me he wouldn't return my deposit check back, however it's been since October as shown in the emails and I still haven't heard from the company. My wife has made several phone calls in November, and technical support assured her we will escalate this matter to his supervisor and we’ll be hearing back from the Supervisor BUT unfortunately, we haven't heard anything yet.Addario's Plumbing claims to aim to serve their customers, and so far this has been none the less of a journey to simply get a Deposit Check back.I'm beyond aggravated with their customer support, and don't see why they would even think I'd do business with them if this is how they treat their customers! Regards, [redacted]

I had a conversation today with the field supervisor and he did confirm that the chimney liner was not needed. As far a the bill for the service call it was just a clerical error and was credited.There is no mention of a vent cover in the contract.Customer will be refunded the $
within business days.*** ***Addario, Inc.***
***

Customer has retained an attorney and therefore it restricts communication

We do apologize for the inconvenience, we do have a roofer that we work with on a consistent basis and he was unavailableWe did reach out to him several times, he may have been busy with another jobAgain we do apologize for the inconvenience and we will refund you the $If you still need
this work done we can provide the necessary work quote. Again we apologize for the inconvenience. Addario's will send out refund paperwork today and as soon as it is signed and returned we will refund the credit card for $

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
I would like to add though just for the record that a call was never placed the morning of the appointment and that is was not clear that it was a visual inspection onlyI also already advised that I did not want the CO detector as I was pursuing a refund therefore I am more than willing to return the unit, it can be picked up from the same location it was dropped offPlease notify me of when to place unit outside for pick up.
Regards, *** ***

We have send refund paperwork to the customer as soon as we receive it back a bull refund of will be issued

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

When we were at the home on Tuesday Dec.12th, the homeowner (***) instructed our service expert that he didn’t have the money now and to reschedule the repair for ThursdayWe ended up sending a service expert on Friday Dec16th and made the repairMr*** called again on Saturday Dec.17th
with no heat and was explained that if the reason is not related to the repairs already made there will be a $emergency dispatch fee plus any additional repairsMr*** proceeded to call our service expert personally to get him out there and our service expert told him he needed to contact dispatch to get him out to the home to follow company procedures

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I'm rejecting this response from Addario's Plumming Heating company for the following reasons:Before I began to deal with Addario's Plumbing Heating, Cooling, & Electrical 's company, I mentioned and emphasized numerous times my term and only verbally and via email condition (the existing lines should work with the new equipment) for us to continue do businessThey disregarded my conditions and said it will work blindlyWhen I emphasized I needed it to be double checked, they sent out their "Install Supervisor" to look at the job and said it will not workAddario's Plumbing Heating claims to have contacted the condo association, and received no response from themI brought this matter up to the Condo Association, and they said they haven't received/heard anything from the companyIn addition, I emphasized my terms to Addario's Plumbing Heating as shown in the emails belowI don't see why we need to exercise these extra steps when my terms were clear from the startBeing a resident in this complex for years plus, I know how restricting their rules and regulations are so there is no need for all these run aroundsIt is true that Addario's Plumbing never told me he wouldn't return my deposit check back, however it's been since October as shown in the emails and I still haven't heard from the companyMy wife has made several phone calls in November, and technical support assured her we will escalate this matter to his supervisor and we’ll be hearing back from the Supervisor BUT unfortunately, we haven't heard anything yet.Addario's Plumbing claims to aim to serve their customers, and so far this has been none the less of a journey to simply get a Deposit Check back.I'm beyond aggravated with their customer support, and don't see why they would even think I'd do business with them if this is how they treat their customers!
Regards,
*** ***

We are in communication with our client and we are looking to resolve this in the most efficient and professional manner

I will have our lawyer reach out to the customer today She did not cancel the job within business days, they put a stop payment on the check I called and left several messages with no return call The only call I got was after my lawyer sent out the letter

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.I have not been contacted by anyone at Addario Plumbing or their attorneys since August 18, This continues to be unresolved

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. I have signed the attached document and waiting for the check
Regards,
*** ***

The matter has been resolved with the customer to their full satisfaction

RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
This is not trueI told them I just wanted a quote and I said I will give you a check and after I get a final quote and it's acceptable you can then cash the check and we would move forwardYou never called meAlso send me the copy of the quote and you will see it says do not deposit check until Customet callsOn sept I had two different quotes from you office with separate dollars amountsYou were 6,more than majic airI will pay this then I will log onto mass .gov and make another complaint to the liscening board of plumbersTo charge some one for a qoute is not fair business practice How many others have you done this to and go away with itRegards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
We have not heard from anyone from Addario Plumbing or their attorney since August 17,
Regards, *** ***