Addario's Plumbing Heating, Cooling, & Electrical, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in
reference to complaint # ***Please add your rejection comments below.I have not been contacted by anyone at Addario Plumbing since August 18, This continues to be unresolved. Regards,
*** ***

T Regarding the Heat-Pump HVAC replacement, we’ve contacted the condo association numerous times with no responsesWe send out an Install Supervisor to look at the job prior to all installations, because of issues like we found with the existing system having an outdated refrigeration line sizeWe
offered some remedies to this antiquated system and again we’ve had no response from the condo association to see if these ideas can work within their guidelinesWe have been in touch with the ***’s explaining that we were trying see if any alternate equipment would work and we even sent out another one of our employees to check another avenue we diagnosed but that didn’t go anywhereAt no time did we tell the ***’s we wouldn’t refund themAt Addario’s we aim to serve our customers and if that got confused with trying to come up with a solution for them we deeply apologize. Also customer did not give us a $deposit it was only $

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. ***,I do not understand why you are being untruthful? You are a dishonest personYou already have all this, but I have attached a copy of the contract that shows the rebate of and shows the interest only loan payments. I would have never agreed to anything elseI have also attached a copy of my notice to cancel the contract which was sent over within hours to you. No work has ever been done in my homePeriod...that should be the end of the matter. why wont you refund our deposit that was issued based on information. it is beyond doing the right thing and how you should treat people I also called several times and spoke to ***, *** and others in the office that told me no problem I would get a refund right away. I told you when you came out to my home I had canceled the contract. At the same time you told me about the additional chimney liner and hot water tank that was needed that was NOT included in the contract on top of all the misinformation your rep providedI never signed anything further agreeing to anything - period- and the contact was dated 10/and I canceled on 11/1.
Regards,
*** ***

In response to Mr***'s complaint , he has retained an attorney who sent a demand for settlement directly to us As such, we have referred his demand for settlement to our attorney for resolution to avoid any conflicts between us and him

This was an unfortunate misunderstanding the the customers check has been returned to them via registered mail

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
We have the paper stating they would be out Thursday but when my husband called dispatch Thursday, **, did not have an appointment scheduled and told my husband he had to locate the partHe would call backWe received s call back Friday morning at amSomeone did com out Friday afternoonAfter he replaced the part he left without making sure the heat workedMy husband called dispatch Friday night , the same day** told him he would call back after his guys finished a job We got a call Saturday stating because it was now the weekend the service fee was $My husband never called the tech directly, we don't have his numberSince we have young kids and I have asthma I feel that we were taken advantage ofIf you want it fixed correctly, which they didn't do the first time than you have no other option than pay $Very dissappointing customer service** called us Monday at 2:after us waiting since Friday nightWe contacted someone else who fixed the heat , which ended up just being air in the pipesWhy would the tech from addarios not try this? We had to pay another service fee because we had to go to another company for heatDo you think this is a fair way to do business?
Regards,
*** ***

No where on the contract does it state rebates.No where on the contract does it state customer is eligible for 0% loan.There is no $rebate offer from any utility company or manufacturer"Business Days" is November 15th and technically it the 16th as today is not a business day.Customer
recorded a call without both parties consent which is a felony in the state of Mass

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint
#***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

On September 1st we received a call to schedule a Triple Play which is a Visual inspection. It was very clear when booking this appointment that it was a visual inspection. We then booked the appointment for 9/3/15. We called that morning explaining we would be on site between
3-5PM. According to our GPS we where on site longer then 5-mins. Our Plumber did a visual inspection of all piping in both bathrooms and kitchen also check piping in basement. Addario, Incdoes not give free estimates on repairs only on new installations. When we received the call from *** we did explain to her that we need to check with the plumber and review the paperwork. The last time we spoke to *** I told her the plumber would be in in the morning and to give me more day and she agreed, but this didn't happen. As far as the CO goes if was just an over site that the plumber did not leave it but was dropped off the next day. *** *** signed the work order and gave us credit card information. The credit card was not run so she did not pay for the service. At this point we are looking for the CO detector to be returned as it was not paid for