Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, Please dont for a second think you intimidate me by choosing to go to the local authoritiesJust because you choose to make childish accusations does not mean I am easily intimidated like a childI wish I could see the face of the authorities when you contact them and tell them that you had your feelings hurt & want to try and make an insult stand as a death threatYoure pathetic Chuck.Mail the check to [redacted] ***
Again I have but received a email requesting the refund Pleaae send a request to my email so I can process the refund c [redacted] @planetford59.com This is the 3rd to time I have asked for the request Please be professional and send me the request with out an horrible language and threats We will be more than happy to send out as soon as we receive the request Chuck [redacted] Please see above correct spelling to my name
The customer requested to purchase a vanTHE CUSTOMER requested the van they wanted....We sold them the vandays later.......They came back and said this will be work for themThe customer came back into the dealership different times and we tried to help them with a different van or vehicleThe customer would not take white...They want a more expensive van for the same moneyThe customer is making statements and we have turned over to our attorney We are will to swap the customer out of the van but the customer will not take anything we haveAt this point the customer is making statements and we will proceed with our attorneyChuck K***
We have no record of selling a vehicle to [redacted] [redacted] [redacted] *** We will be more than happy to review any concern about a vehicle purchase here at Planet Ford 59.We would like to get more information so we can do a proper investigation into the matter.No one has ever contacted me or spoke to me about a issues with a pre-owned vehicle purchased here at Planet Ford 59.Please feel free to contact me with eth proper information so we can resolve the concern.Chuck [redacted] @planetford59.com
They did not go over these things with us for the two hours that they kept telling us they were working on the best deal they could provide usI was brainwashed into thinking they were working to help us get a reliable car at the best price In addition to the $they removed for extended warranty, extended service plan and the gap insurance , there was an additional $they added to make the cost not be covered by a bank loanMost of this was junk that we did not want.I want to leave the complaint so that other people will watch for these things and not be sold a bill of goods by car salesmen at this dealership.Sincerely, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11194806, and find that this resolution would be satisfactory to me
These are the ones that I copied for my benefit, there are some others.I realize that I will not get her payments lowered and my wife and I will help her make them I do not want to pull the complaint because I believe that if they will pull this on her knowing her situation they will pull it on anyone they can I just want to let the people know that they need to watch every thing they sign with Randall Reed Ford They spent a long time telling us that they were working on the best deal for her and we believed them They added more than $10,to the car that made it impossible for us to get a loan at a lower rate.I know that I made a big mistake by believing they were trying to do the right thing because after all they are car salesmen and did a very good job of making us believe them We had purchased the other car from them and were treated very well They made her think that the high millage on the car would cause her trouble in the near future The said they would probably have to sell the car at an auction which was not true.If Revdex.com wants to pull the complaint they can but I prefer it remain I don't see any reason to continue this back and forth with them, so you can handle it any way you like.Thank you for your trying to help.Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The salesmen were aware of the problem the health care worker had with needing a reliable car at a low monthly payment as she could not afford the high payments They kept telling us for approximately two hours that they were working on the best deal they could get us While this was going on, they added equipment to the and a lot more things that no one heard of They told us we could get a percent rate from the bank we had been doing business with which was another lie.Any dealer that will treat a poor woman that way knowing what the situation is should be warned for old people like me and a black woman to watch out and not get caught up in their sales pitch I have heard fro other people that they tried to do this to them but they caught it They told us they could not take those things off the cost.We will never purchase another vehicle fro a Randall Reed dealership Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me
Our response: We sat with Mr [redacted] and explained that a blind appraisal over the phone would only be an estimate of actual value on the trade in, we looked at all data on the trade once the vehicle was here and determined the value to be a maximum of which he agreed to as long as we took $off MSRP, which we did We explained the drive out amount and he disagreed and wanted less The numbers didn’t line up for what he was asking, every manager looked at this deal including the General Manager and we exceeded what we would normally do We were more than fair in our negotiations and gave Mr [redacted] a deal we wouldn’t normally do but tried to earn his business in every way
The company did send my truck to the service departmentThey repaired the vehicle that th collision center could not get rightSo far I have had no issues since picking up my truck
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The company has not reached out to me sense I reported this to the Revdex.com and I have not received my copy of the contract they are not trying to resolve this issue [Provide details of why you are not satisfied with this resolution.] Regards,
We have spoken to [redacted] and we take full responsibility for not having clear and transparent communication We will be reimbursing [redacted] $for the confusion
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I could dig up and screen shot the email where I told you to have the check with the receptionist and you got childish and threatend to call the police if I cameSo I told you to mail it thenYou can cause me of being dishonest all you wantI've proven my points with opinions like the ford racing parts sales rep & your aftermarket guyYour service writer is the one who lied to me & you're the even bigger liar giving up for him with your one line trick "it has aftermarket parts"The little one liner that your service department uses to wash it's hands clean of when they don't wanna take responsibility
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, The salesman told me he could not keep the money and said he would refund the full amount Also turned out everything the salesman said was a lie, he was just stringing me along hoping to make the sale I do not pay to be lied to, I do not have a contract with these people and I was told I would receive a full refund and I will not accept anything less James [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I've gone ahead and emailed a 2nd requestLet's see what the next hold up is again
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I have not heard any thing about them filling up my car with gas until now but he did say that he would have my car washed so I will take them up on bothAnd I did receive one of the checks in the mail today but I am still waiting on when to expect the other check , I do understand about the weather but it only takes one person to fill out a check and it only took two days for me to receive the first one once it was mailedThe first check was mailed April 20th and received it today.a month after it should have been
OK no more communication I have the email response when you asked us to die...We consider that a threat and we will be forwarding to the local authorities and our attorneyIn todays environment we take these sort of things very serious. Have a great day! You have my offer... We do not want you back in the dealership.. Your cursing and rude behavior will not be tolerated. You have my email..,..You have the terms of my offer and my email. We wish you the best! Have an amazing day! Chuck ***
Need assistance for a 3rd party to review
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, Please dont for a second think you intimidate me by choosing to go to the local authoritiesJust because you choose to make childish accusations does not mean I am easily intimidated like a childI wish I could see the face of the authorities when you contact them and tell them that you had your feelings hurt & want to try and make an insult stand as a death threatYoure pathetic Chuck.Mail the check to [redacted] ***
Again I have but received a email requesting the refund Pleaae send a request to my email so I can process the refund c [redacted] @planetford59.com This is the 3rd to time I have asked for the request Please be professional and send me the request with out an horrible language and threats We will be more than happy to send out as soon as we receive the request Chuck [redacted] Please see above correct spelling to my name
The customer requested to purchase a vanTHE CUSTOMER requested the van they wanted....We sold them the vandays later.......They came back and said this will be work for themThe customer came back into the dealership different times and we tried to help them with a different van or vehicleThe customer would not take white...They want a more expensive van for the same moneyThe customer is making statements and we have turned over to our attorney We are will to swap the customer out of the van but the customer will not take anything we haveAt this point the customer is making statements and we will proceed with our attorneyChuck K***
We have no record of selling a vehicle to [redacted] [redacted] [redacted] *** We will be more than happy to review any concern about a vehicle purchase here at Planet Ford 59.We would like to get more information so we can do a proper investigation into the matter.No one has ever contacted me or spoke to me about a issues with a pre-owned vehicle purchased here at Planet Ford 59.Please feel free to contact me with eth proper information so we can resolve the concern.Chuck [redacted] @planetford59.com
They did not go over these things with us for the two hours that they kept telling us they were working on the best deal they could provide usI was brainwashed into thinking they were working to help us get a reliable car at the best price In addition to the $they removed for extended warranty, extended service plan and the gap insurance , there was an additional $they added to make the cost not be covered by a bank loanMost of this was junk that we did not want.I want to leave the complaint so that other people will watch for these things and not be sold a bill of goods by car salesmen at this dealership.Sincerely, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11194806, and find that this resolution would be satisfactory to me
These are the ones that I copied for my benefit, there are some others.I realize that I will not get her payments lowered and my wife and I will help her make them I do not want to pull the complaint because I believe that if they will pull this on her knowing her situation they will pull it on anyone they can I just want to let the people know that they need to watch every thing they sign with Randall Reed Ford They spent a long time telling us that they were working on the best deal for her and we believed them They added more than $10,to the car that made it impossible for us to get a loan at a lower rate.I know that I made a big mistake by believing they were trying to do the right thing because after all they are car salesmen and did a very good job of making us believe them We had purchased the other car from them and were treated very well They made her think that the high millage on the car would cause her trouble in the near future The said they would probably have to sell the car at an auction which was not true.If Revdex.com wants to pull the complaint they can but I prefer it remain I don't see any reason to continue this back and forth with them, so you can handle it any way you like.Thank you for your trying to help.Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The salesmen were aware of the problem the health care worker had with needing a reliable car at a low monthly payment as she could not afford the high payments They kept telling us for approximately two hours that they were working on the best deal they could get us While this was going on, they added equipment to the and a lot more things that no one heard of They told us we could get a percent rate from the bank we had been doing business with which was another lie.Any dealer that will treat a poor woman that way knowing what the situation is should be warned for old people like me and a black woman to watch out and not get caught up in their sales pitch I have heard fro other people that they tried to do this to them but they caught it They told us they could not take those things off the cost.We will never purchase another vehicle fro a Randall Reed dealership Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me
Our response: We sat with Mr [redacted] and explained that a blind appraisal over the phone would only be an estimate of actual value on the trade in, we looked at all data on the trade once the vehicle was here and determined the value to be a maximum of which he agreed to as long as we took $off MSRP, which we did We explained the drive out amount and he disagreed and wanted less The numbers didn’t line up for what he was asking, every manager looked at this deal including the General Manager and we exceeded what we would normally do We were more than fair in our negotiations and gave Mr [redacted] a deal we wouldn’t normally do but tried to earn his business in every way
The company did send my truck to the service departmentThey repaired the vehicle that th collision center could not get rightSo far I have had no issues since picking up my truck
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The company has not reached out to me sense I reported this to the Revdex.com and I have not received my copy of the contract they are not trying to resolve this issue [Provide details of why you are not satisfied with this resolution.] Regards,
We have spoken to [redacted] and we take full responsibility for not having clear and transparent communication We will be reimbursing [redacted] $for the confusion
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I could dig up and screen shot the email where I told you to have the check with the receptionist and you got childish and threatend to call the police if I cameSo I told you to mail it thenYou can cause me of being dishonest all you wantI've proven my points with opinions like the ford racing parts sales rep & your aftermarket guyYour service writer is the one who lied to me & you're the even bigger liar giving up for him with your one line trick "it has aftermarket parts"The little one liner that your service department uses to wash it's hands clean of when they don't wanna take responsibility
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, The salesman told me he could not keep the money and said he would refund the full amount Also turned out everything the salesman said was a lie, he was just stringing me along hoping to make the sale I do not pay to be lied to, I do not have a contract with these people and I was told I would receive a full refund and I will not accept anything less James [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I've gone ahead and emailed a 2nd requestLet's see what the next hold up is again
Planet Ford refunded customer 100% of the money he paid for the repair orderThe concern has been closed
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I have not heard any thing about them filling up my car with gas until now but he did say that he would have my car washed so I will take them up on bothAnd I did receive one of the checks in the mail today but I am still waiting on when to expect the other check , I do understand about the weather but it only takes one person to fill out a check and it only took two days for me to receive the first one once it was mailedThe first check was mailed April 20th and received it today.a month after it should have been
OK no more communication I have the email response when you asked us to die...We consider that a threat and we will be forwarding to the local authorities and our attorneyIn todays environment we take these sort of things very serious. Have a great day! You have my offer... We do not want you back in the dealership.. Your cursing and rude behavior will not be tolerated. You have my email..,..You have the terms of my offer and my email. We wish you the best! Have an amazing day! Chuck ***