Adorama Camera Reviews (64)
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Adorama Camera Rating
Description: PHOTOGRAPHIC EQUIPMENT & SUPPLIES-RETAIL
Address: 42 West 18th Street, New York, New York, United States, 10011
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They treated me well with customer support. That is the reason I sent my Money with B & H Cameras in New York. If I have had the experience with your company others have too. They just will not write about their experience in customer support. I will be buying my Video Productions from B & H cameras in New York, II was turned off by your bad customer support
Case# *** (2nd time)
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Per Customer:
The Product quality is very poor or patheticAll the time the application crashes with an error
The battery even I charged fully and put in sleep mode then the next day the battery will drain off
Defective "wants credit"This unit gives power driver failure when started & then reboots, also battery drains fast even if item is not used, customer also said they are unable to reach someone from ***.
We send a prepaid return label and replied: This item can normally not be returned us as per our return policy: *** All returns must meet our guidelines, please review our full Return Policy carefully
Notebooks, Netbooks, Tablets, iPads and Computers cannot be returned or exchanged once opened or unwrapped We advise you to contact the manufacturer firstOften, the manufacturer can troubleshoot the issue with you right over the phone which can avoid the hassle of you having to return the item and any subsequent back-and-forth shipping time.
If they are unable to solve your issue and advise that it be returned to us, please let us know as soon as possibleWe will assist you to return the item to us providing it meets all other return criteria and providing we have the exact details of the defect.
These returns will be inspected and evaluated in our returns department by our computer techniciansAfter they have assessed the condition and determine the defect, based on their findings we will either process your return in full, or determine and deduct a restocking fee
Our returns department received it on 7/*/however it was returned Password locked7/*/we emailed the customer and informed regarding restock fee; No replyOn 7/*/we emailed the customer again; No replyFinally by 7/** we were able to find a way around the password and had it tested.
It was found not defective so we processed this less restocking fee and turned it around and sold it as an Open Box itemWe don’t sell knowingly defective itemsThis was tested and it was not defective
Customer contacted us on 7/**/and wanted it back
I apologize but this is no longer available to send back to them since it was already sold, shipped and received by another customer with no complaints of any defect
This item was/is not defective and refund was processed less restock fee as listed in our return policy
Thank you for your patience and understanding
Respectfully,
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Review: I ordered an ASUS pad from this company via their storefront on [redacted]:
Adorama Camera - Details
Storefront:[redacted] Upon receipt of the item, I opened it, read the instructions and charged it for 8 hours per the instructions. It failed to turn on. I let it continue to charge another 24 hours and it still failed to function. I followed the instructions to Contact the Seller to make a return and get a refund. Adorama Camera emailed back, referring me to their return policy which states that any opened electronic device like a notebook or pad cannot be returned. This is despite their so-called 100% satisfaction guarantee they have on their storefront site. As a result, I have filed a claim against them through [redacted]. I want to know how they can state they have a 100% satisfaction guarantee while at the same time refusing to allow returns of almost any electronic device, regardless of its functional capacity!Desired Settlement: I expect a full refund for both the product and shipping ($267.54). I expect [redacted] to extract that from the company, but in the meantime, I want this complaint filed with the Revdex.com so others are forewarned about this company's deceptive and unacceptable business practices. In essence, they feel entitled to ship defective [redacted] and expect to get away with it without any regard for the loss suffered by their customers. This is outrageous!
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The Company has agreed to refund me for the price of the defective product and has sent me a return label. I find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
Review: I returned a laptop to this company in new condition within the 30 day return period
However they claim the product was used and returned late. I can demonstrate that the item was returned on time, with a USPS confirmation.
[redacted] US
They are withholding a 15% restocking feeDesired Settlement: They are withholding a 15% restocking fee. I would like it refunded.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Out of curiosity, did your org have other contact with the company regarding my claim? It seems your letter made the difference
Review: I made a purchase in December and there was a trade-up of $200 with a working laptop. I sent in the trade up (Macbook) and received the confirmation email. Later on, the original order was cancelled. Instead of returning my device, Adorama didn't do anything until almost 3 months later and called me saying they cannot issue the check, and nor can they return my device. This doesn't make sense. They should proactively contact me or return my device. They shouldn't let customer take the cost due to their lack of coordination of business process.Desired Settlement: They should return me the device. Or, they should acknowledge their committed refund of $200 or provide comparable level of compensation if they cannot trace back the device that was traded in.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
Review: I placed an order for Acrylic Photo Prints on October **, 2015. Estimated delivery was set for November [redacted]. I have received 3 different tracking numbers. The first 2 showed the package was shipped and delivered in Brooklyn NY instead of my shipping address. I wrote Adorama but did not receive a reply. I called and they said they would re-ship it on November [redacted] I was sent a [redacted] tracking number which 10 days later still shows the package location in Brooklyn.
I paid over $400 for the 2 prints and I have called Adorama 3 times and have not received a clear answer about the delay and whereabouts of my packageDesired Settlement: I just want a working tracking number and my order delivered before the end of November.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
Review: * Adorama used a previous credit card usage to use an unauthorized charge to my account. * Adorama over drew my account and an ISF charge was added to my account. * Adorama charged an extra 40.00 fee for expidited delivery charge and then informed me that the order was on back order with no time frame.Desired Settlement: Refund of Credit Card and over draft fee
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
Review: I contacted Adorama because I wanted to sell two SLR cameras and their website states that they purchase used camera equipment. The website states that they pay top dollar for these types of equipment. I contacted them via email and was called by [redacted] to discuss my cameras. When I told him what I had to sell he quoted me that they were worth $280 to $300 together. He said that the process was to send the cameras in to them, let them evaluate them, and then I would be contacted by a buyer. The buyer would give me a quote and then probably offer to do a trade of some sort but if I did not want to do that then they would either send me a check or a prepaid credit card for the amount of money discussed. I said that the quote he stated would be acceptable and he sent me a prepaid [redacted] label. I was then contacted via email by [redacted] who gave me a phone number and the extension of a person called [redacted] to discuss the cameras. When I called [redacted] he told me that the cameras were only worth $250 together and that they did not pay market price they paid 70% of the quoted price. That was not part of the arrangement. Being paid only a percentage of the quote is not what I was told not to mention that the cameras that I sent in were in almost perfect condition. I do not appreciate the company trying to rip me off. I demanded that my cameras be returned to me. This company is dishonest and I think people should be made aware of their dishonesty.Desired Settlement: First off I think that they should have to provide quotes in writing. they should have to explain their oddball 70% rule up front. I would like some sort of compensation for my time and the emotional issues this has created. My spouse just lost her job and this money was going to provide my family with a small Christmas. Because of their lies and deceit my family will not have a holiday this year. I am very upset about this and I feel that they owe me, first and foremost an apology and then they should have to do something to make up for what they have taken away from me and my family.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
Review: I paid ADORAMA the sum of $1250.00 plus shipping charges for a camera they sold me on [redacted] on Aug. [redacted] , 2013. When the camera finally arrived to me in Canada my departure for moving to South America was at hand, so since I had done business before with ADORAMA ,I trusted that the camera was in full working condition as the auction on [redacted] stated. I did shoot maybe 15 images with the camera and it seemed to be working. I did notice however the autofocus was erratic but Sigma cameras are all quirky so I did not pay enough attention to that. What I failed to notice was that ADORAMA had deliberately removed the serial number from the bottom of this camera before shipping to me. I later understood why they did this. It was to escape any responsibility for having to repair the camera in case I sent it back to them. This is illegal and in my opinion constitutes international mail fraud, a federal offense and a felony crime punishable by law. Or it could be that this camera is actually stolen merchandise and ADORAMA was hiding their complicity.
Whatever the case, as I said I only had a couple of days with the camera, and that less than 10 minutes due to my long list of last minute errands surrounding moving to another part of the world. I failed also to notice dead pixels on the sensor as well.
Thinking that the camera was okay I decided at the last minute to sell the camera on [redacted] because a promised amount of $2,000.00 that was due me did not materialize. I did not want to sell my camera I just got but had no other financial alternatives, so I sold the camera on [redacted] to a customer in New york.
He, unlike me was far more thorough and quickly noticed that there was no serial number , the autofocus did not work properly and there are dead pixels on the sensor. He pressed for a return and a refund after I had left North America to move to Chile.
I contacted paypal, [redacted] and ADORAMA and thoroughly and HONESTLY EXPLAINED THE ENTIRE SITUATION. By this time the normal period of time to file a complaint had already passed so I no longer had " from [redacted] "protection" on my purchase from ADORAMA. I spent three 8 hour long days on the phone with [redacted] and paypal and was told by a supervisor high up in [redacted] that my situation was unique but that my proferred solution made sense and should be pursued.
My solution was that since my customer with the faulty camera lives in NYC and said he could bring the camera to ADORAMA for full repair at no cost, that Adorama should honor my request and make good their promise to sell to me a fine and expensive working camera. This serial number- stripped and multiple problem camera they shipped me was a far cry from anything honest or even legal. that I told you that after speaking for more than 24 full long hours on the phone with [redacted] the supervisor for customer relations told me that my solution made sense and should be pursued. Fast forward now to today- I got an email from ADORAMA basically saying that [redacted] told them they did not have to do anything at all since I sold the camera to someone else.
THIS IS CRIMINALS SUPPORTING CRIMINALS. [redacted] directly lied to me and now wants to let ADORAMA OFF THE HOOK EVEN THOUGH THEY COMMITTED A FELONY OF INTERNATIONAL MAIL FRAUD!!!!
Please do not let ADORAMA get away with this!Desired Settlement: I will not accept less than a full repair of this camera at no expense to me or my client I sold the camera to in good faith. I am now in Chile so my client on [redacted] cannot ship the camera back to me(it will either never make it or definitely be stolen!). MY client lives close to ADORAMA and is willing to bring the camera in for full repair (at no expense to him or me!). If ADORAMA will agree to this fair and equable solution I will drop all charges against ADORAMA , and they will be off the hook.
If, on the other hand, ADORAMA persists in trying to continue defrauding me and being irresponsible I will spare no effort to prosecute them for felony charges.
Please lend your best efforts at forcing ADORAMA to do the right thing!
Business
Response:
[redacted]IntOrd#: [redacted] Ord# [redacted] 08/**/13 shipped 08/**/13 and was delivered on 08/**/13 For "Used" SKU#541030 - SIGMA 501 SIR DIGITAL CAMERA Condition: E for $1250.00.
Customer's concerns: Regarding warranty.
We buy items from customers who sell their equipment to us.
Occasionally they don't have serial numbers on them. This does not void their warranty with us. Our Used equipment carries a 90-doy warranty as listed on our website.
[redacted], purchased the SKU# 541030 .SIGMA $01 SLR DIGITAL CAMERA In Condition: E
lf we calculate from the day this was delivered, his warranty is valid thru November [redacted] 2013 but we can extend this by 2 weeks being that he first contacted us on 11/**/13 and It Is now 1 week later.
IF this Is not working properly, he is free to send or bring In this camera to Adorama which Is covered under our warranty.
As long as it Is being sent in per our guidelines listed here below, or when pertaining to "Used" Items, as It was sent to him,
Items must be In brand new, mint condition, and have all original manufacturer's packaging, materials, and accessories, Including Instruction booklets, packing Inserts, and blank warranty cards. Merchandise missing the original Universal Product Code (UPC) cannot be returned. The original manufacturer's labeled packaging should be enclosed within an outer shipping box. Please do not write or place shipping labels or stickers on the manufacturer's packaging,
If shipping to us, securely package the product and include a copy of the original Invoice. Ship the parcel bock to us freight prepaid. We do not accept COD or freight collect shipments.
We recommend a shipping method that provides tracking and Insurance. Ship to:
Order Processing
Or he Is free to bring It In to our NYC store (address listed above) Thank you for your patience and understanding.
Respectfully,
Business
Response:
Refund was Issued Date 12/**/13 copy of credit Invoice Included Thank you for your patience and understanding.
[redacted] Adorama Camera •Customer Service
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However, I have lost all respect and trust for Adorama as a company with which to do business and will never recommend them now or in the future to anyone. Such is their dishonesty!
Sincerely,
Review: I ordered a product from Adorama on December [redacted], 2015. As per Adorama's shipping policy, the product should of shipped the same day, but did not. Because of this, the order was cancelled over the phone (with customer service).
I was advised that the product did not ship out yet at the time [of the phone call] but was in the "loading dock" for shipment. I was told that although at this point the order could not be cancelled, it can be recalled (the product would never leave their shipping dock and be recalled).
I was told I would receive a full refund (product price + shipping costs) within 8 business days. I stress that this was specifically asked and was assured.
However, the product did ship out and was eventually delivered to my home (against my wishes, and also Adorama's promises). I did arrange to have the product returned, but alas, Adorama did NOT refund the initial shipping cost, just the price of the product (they told me I'd be refunded shipping costs as well - over the phone).
To reiterate, they paid for the return shipping cost, but did not refund the initial shipping costs.Desired Settlement: Refund of shipping charges.
Consumer
Response:
The business has resolved my issue before the Revdex.com has received a response from the Business. I would appreciate it if my case was not disclosed publicly and closed as the business in concern has rectified the problem.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
I have (had?) a wonderful camera - a Leica M9 with a Summilux 50mm lens- value of about $6,000 usd's. I am now a stay at home dad some time does not allow me to use the camera like I'd like. I decided to send the camera into Adorama (should have chosen B&H) to get a quote on what they'd pay me for it. I sent the camera to the company about a month ago. Received an email 2 weeks ago saying they had received my camera and someone would be contacting me regarding the value. I've tried and tried to get a response from Jack G[redacted] on the value.... and to just let him know to please send my camera back. It's been over two weeks and nothing. I fear I'll have to contact a lawyer to get my camera back. I never complain or take the time to submit a review but I will now and try and spread the word about how terrible this company really is. I wanted to give a business other than B&H a try but was stupid to do so. Please, never use Adorama for anything....!!!
Review: I am writing to you after MULTIPLE failed attempts to rectify a fraudulent charge in the amount of $2555. On or around April *, 2015, I noticed that a purchase was made to my account on April *, 2015 that I did not authorize or approve from "Adorama." On April *, I called this company adorma with whom the purchase was made, and was told to call my bank as they are the ones who can authorize the refund and open the investigation, because an order was never processed in my name. I then called to notify Bank of America on April * as well of this issue. The Bank rep instructed me to call the company to file a cancellation policy. I called Adorma back to explain this info to them and was told they would launch an investigation. Over the course of the next few months, this company has given me the run around. Initially, they stated no order had been placed, then they would rectify the matter with my bank, then they would file a complaint with [redacted] and resolve the matter, and lastly someone at the shipping address signed for the package. I went upon myself to call the location this item was shipped to, as well as speak to the person who signed for this mysery package (adorama gave the name of the person who signed for the delivery). The woman "frankie" says she was not working the week after Easter, as she was visiting family out of town. She offered to provide me with a work schedule and time off schedule to prove such info. I called adorama to share this information and offer to submit such evidence, and I was told "that won't be necessary at this time. So basically, Adorama has stolen my money and not taken responsibility for this matter whatsoever, furthermore giving me the complete run around for months. This has been going on for almost 4 months- enough is enough!!Desired Settlement: I need a FULL refund of this charge in the amount of -2555.
Business
Response:
[redacted] Same as on this complaint IntOrd# [redacted] / Ord# [redacted] Date 04/**/15 Email Address: [redacted] same as on this complaint Time Ordered: 20:11:2 SKU# ICA5DM3 - CANON*EOS-5D MARK III BODY KIT $2499.00 With Shipping — UPS Next Business Day Air $56.00 [redacted] placed his order online on our website [redacted] And he received his confirmation # [redacted] on April *, 2015 via email to the same email address he submitted on his order; [redacted] Adorama Camera makes every effort to get your order to you as soon as possible. Orders for in-stock items placed on business days before 8:00 PM ET (Eastern Time) are generally shipped the same day (subject to verification, click here for details). Since his order was submitted after the 8 pm cut off, his order was shipped the next day, Friday 4/*/15 and a shipping Email confirmation had been sent to him to his email address; [redacted] (same email address as on this complaint) on 4/**/15 14:05. His package was delivered as addressed and signed for on the very next business day, Monday 4/*/15. [redacted]. He had never contacted us since, only thru his back as a chargeback. He stated that this was supposed to be delivered on 4/*/15 but it was not. We replied to this chargeback and explained the shipping time (as indicated above) and sent them signature proof of delivery. Delivered and signed for as addressed. His bank closed the case in our favor. This is not a fraudulent charge. He did place this order with his credit card whereby giving us authorization to charge his card. This order was placed and authorize by him. It was delivered to him and received as addressed. No refund due Thank you for your patience and understanding, Respectfully, Leah R. | Customer Service | Adorama Inc Phone: ###-###-####
Review: On Aug [redacted], 2013 I ordered a TV/Blu-Ray Combo from Adorama through [redacted]. After placing the order, I found out that had I purchased this set from [redacted] directly, I would have received better financing and points that became store credit towards a future purchase. I called Adorama to cancel my order and was told that they actually offer more points than [redacted] good towards a future purchase in their store. I verified this multiple times with the rep while deciding if the financing was worth canceling for but decided to take the Adorama points for less hassle of canceling & re-ordering. It has now been months since I bought my items so I sent a follow up and I haven't received the promised e-mail with the points so I sent an e-mail on 09/**/13 inquiring about my point credits. I received a response the next day stating that "We do apologize for the miscommunication. Upon checking, it shows that the item that has 5% reward is SKU: [redacted]. What you ordered is SKU: [redacted] which is a kit. With that being said, you are not eligible for the 5% reward. Once again we apologize for any inconvenience and miscommunication." Obviously, for better financing and future credit on [redacted], I would have canceled my order with Adorama. The only reason I kept my order active was because of the promise of credit towards a future purchase. Just saying "sorry, we lied" isn't a resolution.Desired Settlement: I would like the 5% cash back I was promised either in a store credit or refund.
Business
Response:
I see that we mistakenly advised him that he is eligible for 5% rewards when In fact, he was not. The rewards are not through marketplace order such as [redacted]. It's only offered on some Items If purchased directly on Adorama.com.
We shipped his order on 09/**/13 at 10:22. He first emailed us that same day at 6:00 pm to cancel his order. At that point Is was too late since It had already shipped. If he had refused /returned It, the free shipping of $247. 19 would have been deducted once this return was processed, so there would have went his [redacted] savings had he kept that order Instead.
But even so, since I we did incorrectly advised him regarding the 5% coupon towards a future order with Adorama.com, we have just
Issued this and sent It to him via email to: [redacted]
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
Adorama is a dishonest company, and if Revdex.com is doing their job, they will review their A rating. I recently sold a slightly used canon 14mm to Adorama. They told me on the phone that they would give me $1700 for the lens (which sounded appropriate seeing as the lens is $2350 new). They said before the sale was final, I needed to send the lens to them for a review. Finally, after about two weeks of waiting, they called me and said the lens looked great and they would write me a check for $1200. When I asked the obvious question, what happened to the other $500, they said that I had misunderstood, that they would sell the lens for $1700 and they were offering me 70% of that selling price. After talking them up a little, we made a deal that I was moderately happy with and we left it at that. Over the next few weeks I checked their used website to see if my 14mm would pop up (I wanted to see what they would rate it, I was proud of how clean I kept the lens). When it finally popped up on their used site, they were selling the lens for $1999, $300 more than what they had told me.
Stay away from Adorama Camara. They are downright dishonest. I ordered a TV on 12/*/14 which was backordered. I finally canceled the order on 2/*/15 after getting the runaround on when it would be shipped even though there website showed the same TV in stock.
Review: On August **, 2014, I placed an order on the AdoramaPix.com website for 11 canvas prints for a total of $331.64. I received my order within a week and ten of the prints are perfectly fine. The 11th, however, was misprinted—the image starts halfway down the canvas, leaving the top half blank. I immediately contacted them and it took them more than a day to respond to tell me I had to send them photographic evidence of the misprint. I did so immediately and again waited more than a day for a response, which was a generic "we will look into this" message. After several days I had to email them a third time to ask what the problem was as I had heard no response. At that time, Sept. *, I was granted an "apology for the delay" and told they would send me a reprint that I should receive early that coming week.
I have never received the reprint, and contacted ANOTHER person at Adorama, who assured me he would take care of the problem. It, again, takes several days for him to respond. My last communication with him was two days ago when I said I no longer wanted the reprint, but just a refund for the misprinted item, totaling $20.80. They have not responded to any communication I have made since then, even when I told them I would contact the Revdex.com if I didn't hear from them.Desired Settlement: All I want at this point is my money back.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
I bought a Panasonic television from Adorama. I tried to return the television to Adorama, but they pointed me to their Return Policy which says they do not accept returns of large televisions if the packaging has been open...not even with a restocking fee.
There was no notice on the product page. There was no notice within the checkout process.
I emailed them asking how to go about returning the television. It was in their response that I was informed that they would not let me return the television.
I called to see if there was any flexibility, to see if they would be willing to accept the return - I'd be willing to accept a restocking fee, etc. - but they refused.
Next, I will be contacting my credit card company and try to seek accommodation through that process.
Two lessons:
1) Always read an online retailer's return policy at length before purchasing something from them.
2) Don't give a retailer like Adorama your hard-earned money. They don't understand the importance of excellent customer service.
Review: I bought a Sony 47W80A TV from Adorama Camera through [redacted] on 8/*/2013.
The TV was delivered by UPS on 8/**/2013 Tracking number: [redacted]
There was no physical damage to the Box or to the TV.
When I installed the TV on 8/**/2013 I noticed white clouding on the screen which made it not possible for me to watch TV shows.
I contacted Adorama on 8/**/2013 via email regarding the issue. I included photos of the TV with the complaint. Adorama Ticket# [redacted] As per their recommendation, I contacted sony and copied the same photos. Their response was that the TV is acting normal. Sony Case #[redacted]
Then I contacted Adorama, they said they cannot take return of the TV since they have an agreement with Sony to not take it back.
Since now I am stuck with the TV, I contacted Sony executive customer care. They asked for pictures again. I sent those. Now the TV is not turning ON.
Sony has a new case number [redacted]
Sony says they are going to arrange a technician to look at the TV.
Now I am stuck with a "Brand New" tv that does not turn on. Please have it returned either to Adorama or to Sony.
Thank youDesired Settlement: Return of the TV to either Adorama or Sony
Business
Response:
We are sorry to hear this Item Is not working as It should so soon after he received It.
Our return policy Is listed on our website: [redacted]
TV Return Policy:
TV's Up to and including 47" All TV's up to and including 47" that are scaled in the original manufacturer box (never opened) may be returned within 30 days for a refund.
In the unlikely event a TV is defective the warranty is to be handled thru the manufacturer.
I had called SONY to verify the Issue. They provided Case number: [redacted] "White spot on the screen Is Normal. It's not defective
and therefore not a service issue.” I'm sorry, but per our return guide lines, this Is non returnable once opened,
Our purchase contract with Sony states that the seller, Adorama, are not to take back defective IVs to return to them but rather If there is an Issue with the TVs, Sony will cover this for the consumer.
I see, per this complaint hero, that they have now Issued o new case# [redacted] and they will arrange for a technician to look at the TV to determine the issue and if it can be repaired or must be replaced by Sony.
Once again, I apologize but we cannot accept this beck. It "is” covered by Sony for the consumer.
Thank you for your patience and understanding.
Review: I sent a camera lens and Tripod Mounting lens grip to Adorama for them to evaluate to purchase from me (used department). After they received the lens a significant difference (lower) from my expected valuation was provided. I decided NOT to take their offer. They sent the lens back to me, but not the Tripod mount lens grip. I called them immediately and spoke with [redacted]. He was the same person I spoke with about the transaction - he confirmed that the Tripod Mounting ring had been sent in ... he said a "Brand New Tripod Mount" would be sent the same day (11/* or 11/*). He indicated an email confirmation would be sent to me. I told him my original or new Tripod mount would be fine (but not an old one other than mine). I have not received the Tripod mount in the mail - nor an email - and I have called [redacted] each and every day since then with no return calls. I spoke with others in the company (Customer Assistance) and they have not been of any assistance.Desired Settlement: Send me either my own Tripod Mount or a brand new one - ASAP.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,