Adorama Camera

Review: I purchased a brand-new Samsung Galaxy tab s 10.5 from Adorama. I received one that I suspect is refurbished, since there are visible scratches and dent on the left upper corner of the metal frame. I have photos showing the situation on hands. And I called in for a replacement. After they received the return of original one, they made no response and contact with me until I called them. Their representative told me their tech department did not recognize any scratch or dent as I described. So first I confirmed with them that what I purchased is a brand new one instead of refurbished one and then told them I had photos in hands. And I sent photos immediately to their place. No response again. Then I called in to make sure they receive them. The next representative picked up my call telling me she got the photos and were looking at them but seeing no scratches and dent as I described but she was willing to send the photos to the tech department to see what their tech department would say. I really felt wordless to someone lie in my face since scratches and dent are very obvious on the photos. So I just asked her a schedule of the response from their department. She said she could guarantee no schedule at all but they would contact me through email once the result comes out. I waited for two business days. Still quite Adorama style: they would never contact you by themselves. So I called in again on Dec. ** 2014. The representative told me their so-called tech department still saw no defects or scratches but they did admit this time that scratches and dent are showed on the photo. I asked for a fully refund. But She could only offer two options: send this original tab with scratches back to me or give me a partial refund with 10% restocking fee deducted. I am really pissed off. So I retreated my request for refund and accused them of doing fraud by sending refurbished product to me who purchased a brand new one. It was ridiculous that their customer service representative could see and admit visible scratches on photos but their tech department could not detect it (or should I say they just dont want to admit it). I always insisted an replacement and never asked for any discount until Dec. ** 2014 when I understood the company does not deserve the trust.Desired Settlement: I need a fully refund.

Consumer

Response:

It's been fully refunded.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Placed an order with AdoramaPix.com (part of Adorama and the same address). Placed the order on March **. Only received 1 framed item from the entire order. Paid for UPS 2nd Day Air for everything to be here by March **, 2014. March **I still hadn't received anything from them. Called them directly and they were really rude about it and said that they would overnight my order to me because they still haven't shipped it yet, they said I would receive a tracking #. Next day my order still isn't there and no tracking # is provided. I call again on March **, they say the order still hasn't been shipped, and I tell them to stop lying to me. They say that the order will be overnight (again) and that they will call me back and let me know what they can do about my issue. March **, still no order or tracking # and no phone call. I had my art show last night on March **and had to scramble to have a local company redo the entire order I placed with Adorama. I have emailed them a number of times regarding the status of my order, as well as asking for a refund since they never shipped my order. I told them I would file a complaint with Revdex.com if they didn't give me my refund. At the VERY LEAST they should have refunded me immediately when they decided they weren't going to fulfill the order on time or fulfill the order at all. This company makes me sick.Desired Settlement: At the very least they should refund my credit card or send me a check for the items that they never shipped to me.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

From:[redacted]

Sent: Monday, March **, 2014 4:37 PM

To: Complaints

Subject: Re: Your complaint has been received

Need to end my complaint. Apparently they put a refund on a credit card of mine without notifying me. The card company didn't notify me either, I just stumbled upon it. Thank you. [redacted]

I ordered a LG Electronics 65UF8500 65-Inch 4K Ultra HD 3D Smart LED TV (2015 Model) from Adorama Camera through Amazon.com on black friday (November 29th 2015) with a Delivery date of December 8th. On December 11th I still had not received the TV or any communication from Adorama Camera about why the shipment was late so I contacted them through Amazon's "contact the seller" feature and asked for the tracking number and details on where my TV was. I got back a short answer that I would be contacted by the delivery service they had contracted with to deliver and install the TV. On the 18th of December I still had not heard anything so I filled a complaint with Amazon. I got a call from the delivery service on December 23rd asking when I would like to have the TV delivered. I was out of town for Christmas so we decided December 28th was a good date for the delivery. The next day I got a call from Adorama Camera who threatened me that they would not deliver the TV unless I withdrew the claim against them on Amazon. I told them I would with draw the claim once the TV was delivered. Today, December 28th the TV was not delivered so I called the delivery service and they told me Adorama Camera had cancelled delivery.
So basically, they had my $1600 for a FULL MONTH with zero communication or explanation as to why my TV hadn't been delivered and then they straight up cancelled the delivery at the last minute because I filed a complaint with Amazon about being late and no communication.
This company is horrible. Don't do business with them. If you do an internet search about them you will see that they pull this kind of thing all the time. Crooks.

Review: I purchased 3 packages HP Laserzet toner cartriges for $405.45 on [redacted] at Dec, **. 2012. It was sold by Adorama Camera. At that time, they offered $40.00 rebate for 3 packages purchase. I submitted the rebate form but rejected and I don't know the reason. Anyway, 2 of 3 toner were good with no problem but last one. I opened the last package at 7/**/2013 and installed it but the printing result was so bad with big black dot. Then I checked manufactured date and the date is 2-**-2009, it's 3years and 8months old from the purchasing date. I did contact with the seller and asked to exchange but they refuse. I can't spent 3 toner in one month because one toner can make 12,000 copy. I attached contact record with seller below. thanks [redacted] ------------------------ Hi [redacted], We are truly sorry for any inconvenience. Please take note that is the "Manufactured date" but not the Expiration date. If we sold an expired ink, you should have reported it to us within 5 days after you received the item. As previously advised, it is now past our 30 day return policy and it can no longer be returned to us. All warranty coverage is handled directly through the manufacturer. You need to contact them for warranty coverage. Again, we apologize for the inconvenience. If you have any further questions, or require additional assistance, feel free to contact us. You may reply to this e-mail or call our toll-free phone number: ###-###-####. Thanks for Shopping with Adorama. Beth A. Customer Service Specialist [redacted] - More than a Camera Store ###-###-####. Join Adorama on [redacted] Follow Adorama on Twitter! [redacted] Watch & Learn on Adorama TV! [redacted] We have assigned the following tracking ID to your inquiry: [redacted]. Please use this ticket number in any correspondence with us --------------------------------------------> From: [redacted] - [redacted] [[e-mail address removed]] To: Cc: Subject: ??: Inquiry from [redacted] customer [redacted] (Order: [redacted]) - Ticket# [redacted] Thank you for the reply. I purchased 3 of this product at 12-**-2012. Because there was a rebate for 3 packages, it was rejected by HP. then you reject again for defective?. you think that one printer spend 3 cartridges in 30days? Think about it, one cartrige can make 12,000 copy! I'll let you what problem your item has. Manufactured date is 02-**-2009 on this box. It's almost 3 years and 10months old. How could you sell the old products? I thnnk this make it defective. I don't want refund, just exchange it, please. I'm asking to exchange this again. Thanks [redacted] ?? ??: Adorama Camera - [redacted] <[e-mail address removed]> ?? ??: [redacted] <[e-mail address removed]> ?? ??: 2013? 7? 2?(???) 9:48 ?? ??: Inquiry from [redacted] customer [redacted] (Order: [redacted]) - Ticket# [redacted] Hi [redacted], We are sorry to hear you have begun having problems with your merchandise. Unfortunately it is now past our 30 day return policy and it can no longer be returned to us. Do not worry as you are still fully covered by the manufacturers warranty. All warranty coverage is handled directly through the manufacturer. They can be reached at: HP Tel: ###-###-#### or ###-###-#### Website: http:[redacted] We apologize for the inconvenience. If you have any further questions, or require additional assistance, feel free to contact us. You may reply to this e-mail or call our toll-free phone number: ###-###-####. Thanks for Shopping with Adorama. Beth A. Customer Service Specialist [redacted] - More than a Camera Store ###-###-####. Join Adorama on [redacted] Follow Adorama on Twitter! [redacted] Watch & Learn on Adorama TV! [redacted] We have assigned the following tracking ID to your inquiry: [redacted]. Please use this ticket number in any correspondence with us --------------------------------------------> From: [redacted] - [redacted] [[e-mail address removed]] To: Cc: Subject: Inquiry from [redacted] customer [redacted] (Order: [redacted]) Order ID [redacted]: 3 of HP Q1338A Laserjet 38A Cartridge - Retail Packaging - Black [ASIN: [redacted]] ------------- Begin message ------------- I asked a return for defective item today. I request a prepaid return label. Please, send the return label to [e-mail address removed] thanks [redacted]Desired Settlement: exchange the same item.

Business

Response:

[redacted] had purchased this from Adorama on [redacted], a [redacted] website.

Adorama did have the HP rebate Information listed on our website with the rebate form for purchases from January * thru March [redacted]. I can't go back to 2012 to see If there were any offered at that time,

We really don't know why HP rejected his rebate since he NEVER contacted us.

Now, on July *, 2013, he first contacts us wanting to return a defective product. 7 months later. We had Just received these Items in November and December 2012.

Isee he stated that the MFG date Is 02/**/09 which I don't see Is possible.

But, even if It was shipped to us In error this way, had he contacted us when he received It, we would have researched It back then and If this was the case, we would have sent him a prepaid UPS label to return It.

I'm sorry, but now, 7 months later, his only recourse It to contact the manufacturer HP. This comes with HP Premium Protection warranty

We cannot accept It back.

Thank you for your patience and understanding

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

It is possibe there were missing somthing to get the rebate.

O.K, forget the rebate. I don't blame you about this.

My main point is that you sold the old product. Obviously, this is the fact and true with the picture I attached.

You have to realize that is your responsiblity.

[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

It's the customer's responsibility to check the Items received and If anything Is wrong/damaged/missing they must contact us within a reasonable amount of time. As noted on our Invoices Included with the package to not that for any claims this Issue should be reported within 5 days to be compliant with our policies.

Now, as of July *, 2013 when he first contacted us, 7 months later, we cannot accept this back, and neither will the manufacturer accept It back from us at this late date.

Once again, If we shipped him one with the MFG date Is 02/**/09 listed on the "Outside' of the box, which I don't see is possible, had he contacted us when he received it, we would have researched It back then and IF this was the case, we would have sent him a prepaid UPS label to return It.

This comes with HP Premium Protection Warranty, he can contact them.

We cannot accept it back

Thank you for your patience and understanding,

Review: Adorama operates Adoramapix, a photo lab. Prepaid print packages were sold to customers that were non-expiring. The company recently decided it wants to eliminate the existing accounts and only sell prepaid packages to its "Pro" customers. To accomplish this, the company unilaterally declared all existing prepaid prints had to be used by 12/**/213 or they would be lost. The only option offered is to pay an upgrade fee to become a "Pro" customer, and then the expiration date would be extended one year. These were not the terms when I purchased the print packages!Desired Settlement: Speaking to a customer service representative and in an e-mail reply I was told this was the company's decision. If the company refuses to honor the original terms, it should refund the pro rata share of the unused print packages to those that make a request. I have 45 prepaid 8x10s and 15 prepaid 16x20s. With my current pursuits, I simply cannot use these in the time the company now demands.

Business

Response:

Hi, Our photo department has since spoken to [redacted] and upgraded his account free of charge to pro membership for one year and extended his prepaid credits In his account for 3 years.

Thank you for your patience and understanding.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. I still do not believe the company has the right to unilaterally change a sale after it was made. That said, I believe I can use the credits within 3 years and will accept this resolution.

Sincerely,

Review: Dear Madam/Sir: This 'bait & switch' issue with Adorama has occurred twice now over the past two (2) years. This past time [redacted] gave me a 'firm', 'exact', written quote by email of $900.00 for a Camera Lens: a Nikkor 17-35mm f/2.8. I then drove two (2) hours into NYC at their place of business. At the "Used/Buy Desk" Andy then on 8-**-13 ignored the written quote, mentioned a 30% discount and offered me only $680.00 or 24% less than quoted by [redacted]. In addition, [redacted] mentioned that I could realize an additional "8% towards a trade". I learned from [redacted] at Adorama also on Sunday, the [redacted] of August, that the "8%" means that I will not need to pay any New York sales taxes! I consider this also to be misleading and dishonest. Thank you. Regards, [redacted]Desired Settlement: I expect $900.00, as quoted by [redacted], for the lens. [redacted] will tell you that he 'verbally' quoted another number by telephone. He no longer wished to put anything in writing. Unfortunately, as I told [redacted], Adorama, he and their sales people are a bunch of thieves.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Months ago, I received an order for (1 pair) 2 "Technical Pro, MSR8, 8 inch Studio Monitors" from the Adorama webstore. Their shipping methods did not meet my expectations, as other companies such as Guitar Center, or Cascio Interstate Music have, in terms of safe packaging. They only slapped a sticker on the box, as I waited weeks upon weeks to receive my product before my birthday. When they came, UPS had destroyed the box, and after inspecting them, setting them up, they did not work, and were completely defaced as well as the wood chipped and dented. I was able to return them immediately. I then requested multiple times to have the next pair to be shipped more carefully and packaged with bubble wrap, and placed in another box. This request was completely ignored when my 2nd pair of speakers arrived. After waiting for them on back order, and waiting for them to get shipped, they still were not honoring my request to have them shipped correctly. The box came and the speakers were in better condition, but still scratched and had some blemishes. Phew, as long as I had them and they worked, I was okay. For about a month, they worked flawlessly, but after that, the RCA inputs on the back somehow started cutting out the sound speratically only on one side, and immediately when the problem was apparent I was in contact with the Customer service rep who handled my first case. At this point, they were on back order again, but apparently there was a pair at the shipping warehouse. Finally, after being in e-mail contact with two employees there handling the issue, I was assured I would be able to purchase another $100 pair of them, the last ones they had before more back order, and was assured that I could purchase the replacements first right away, then when in possession be able to send the original replacement pair, which were improperly shipped, back. When I purchased them, they arrived in less than a week, but with my packaging requests (numerous times to both of them) ignored. Luckily these worked, and had no damage to the box, or speakers, except for the screw cap covers on the front panel of the speakers. I was finally happy, after 3 months. Now, after playing email tag with one of them, she now tells me that someone in another department is not accepting the request for a return shipping label to return them, and I was falsely enticed into buying a replacement unit for something they decided not to take back. I have 4 months of emails pertaining to every situation I've been having with them, if needed, I will be able to forward any and all emails from this group. They make millions of dollars off of camera, computer, and audio equipment, I make $9/hour as a line Chef in a tough kitchen. I can't afford this type of thing to happen to me.Desired Settlement: I want them to agree to the "exchange" for not having checked with their other department first, before enticing me to purchase a second pair of speakers. This practice of "we have 1 pair left", buy now type of deal doesn't sit with me for how they didn't check first with their higher ups. I am at a disadvantage, being in the Midwest, and for them to tell me no is unacceptable.

Business

Response:

He first purchased this on IntOrd#: [redacted] / Ord# [redacted] Date 04/**/13.

They were not working property so we sent him a prepaid UPS return shipping label at our expense to return this for exchange. The new one was shipped on Ord# [redacted] Date 04/**/13. He had not asked for special attention on packaging because had he done so, we would have (as we always do when customers ask)

These new ones were shipped 04/**/13 and he received It on 05/**/13.

He ”Never" contacted us to tell us that these were defective. (Not until 3 months later on 7/**/13) Had he done so, we again would have sent a prepaid label For either refund or exchange.

We did receive them In again on 05/**/13 and received more on 06/**/13 and again on 07/**/13 and so on. We are constantly received stock till today.

Had they been defective, he should have contacted us to return them within 30 davs, as Indicated on our website as per our return Instructions we sent him the first time on April [redacted], for his original return.

Now, on 07/**/13, he decided to purchase another on Ord# [redacted] with one of our salesmen.

Now that he received the new one, he first contacted us on 7/**/13, "Three months later" that he wants co return the older one first now claiming they are defective.

Our return policy Is for the first 30 days, after that this Item Is covered under the manufacturer's Technical Pro's Warranty.

Unfortunately the manufacturer will not accept this back from us after 3 months of use. In this condition, the manufacturer no longer considers this as belonging to us, but rather to the consumer.

They will accept It from the consumer under warranty.

Thank you For your patience and understanding

Review: I purchased a Microsoft Surface Pro 4 during a "Trade Up With Adorama" promotion which as advertised on adorama.com. In this promotion, I can trade in a working laptop and get a $300 credit. I mailed in my laptop to trade in and rec'd a confirmation on Jan **: "Congratulations, your claim has been marked as validated and approved for payment within 28 days of receipt of this email. We will notify you once your payment has been processed."

I have not received the $300 credit. I've contacted the support on Adorama.com and they say to contact ###-###-####, after doing so they tell me that I will receive the credit in the next cycle -- I have not. I contacted the

[redacted] email address and they tell me the same thing, and still have not received my credit.Desired Settlement: I would like the get the $300 from the promotion from trading in my laptop.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a printer from Adorama off [redacted]. When I got the printer I immediately did what anyone would do which is open the printer and install it and test it out. After trying less than 10 envelopes, all of which would not feed into the machine and printed blurry I packaged the printer back up and put in a return request. The company states that once the ink is installed they will no longer take the printer back which I did not see clearly when I made the purchase or else I never would have purchased this printer. how are you supposed to know if a printer will work properly if you do not test it??? I spoke with the company who actually makes the printer and they even said they have a 30 day return policy because they agree that you need to test a printer to know if it will work. Adorama does not get back to me and I have to keep calling to get a response only to be spoken to so rudely and brushed off for another few days while they "look into" the issue. This company is a thief! They do not stand behind the products they sell and are just looking to scam people and take their money. Even if the ink was installed they could charge a restocking fee to cover the cost of getting new ink from the manufacturer but to just outright say you are out your money if ridiculous and stealing. None would be able to know if a printer would work unless they tried it out. They claim you could tell by reading the product specifications which I explained do not list every single type of paper and paper thickness that would work in the machine so therefore that is not an accurate statement on their part.Desired Settlement: I would like to return this printer as it will not work for my business since it does not feed envelopes through and when it begins to print on the envelope before it gets stuck in the machine it prints blurry and not clear. I do not feel that I should have to eat the cost of the printer which was expensive when it does not work.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Do not buy on weekends. I made an order and select 2 days shipping and when I print the order shows shipping 7 to 10 days. It was a Sunday. Monday morning by 9:30 am, I called them to change the shipping method and they told me was not possible because the order was already on the shipping dock. It was not ship. They told me that was thousands of order and they will not able to find my order. It is that true they are not following the general rules of firdt in first out becauseit is impossible pick tthousands of orders in one night. According to the company calendar they do not work Saturdays.

Adorama shows a very customer friendly return policy on all their advertisements. But my current experience to return a computer after a week ended with following email from their customer service:
"We are truly sorry but unfortunately we cannot authorize the return of this item due to the fact that it does not meet our return guidelines.
Following items cannot be returned once opened:
Software, Film, Paper, DVDs, Bulbs, flash tubes, Batteries, Ink cartridges, Notebooks, Netbooks, Tablets, iPads and Computers, Memory cards, any item which has been removed from its "blister-pack".

I bought a MacBook Pro on Jun ** that was offered with $200 mail in rebate. I promptly sent all necessary documents (invoice, rebate form wit ORIGINAL barcode label) through [redacted] After two weeks, I went in to check my rebate status and could not find my rebate record. Called their rebate center and they told me that they have not received the rebate documents and asked me to send it again. Now, how can I send a original barcode label if I had already sent it?? Also, [redacted] tracking shows the package was delivered at their El Paso TX address. Is [redacted] lying? Or the kinds folks at the rebate center misplaced the letter. No worries, I took a photo of all the documents before mailing so I emailed those to the rebate center 2 weeks ago without any response.
So, basically, I am not going to get my mail in rebate as promised. Way to go to conduct business this way.. I am not going to buy anything anymore from this seller..

Review: I am not sure you can even help me but I am at my wits end. I ordered a netbook from this company and when I got it it was very slow and did not work as expected. When I tried to return it they told me that since the product had been opened they would not take it back. That is their policy (which I admit I was not aware of but I never expected this kind of no-return policy). I feel their policy is unreasonable because wouldn't I have to open the netbook to see if it worked as presented? Otherwise I'd be buying it sight unseen and I don't do that with almost anything. Now they have my $400 and I am stuck with a netbook that does not work as expected. It almost feels like a scam to me and I am very upset. I also asked [redacted] to help me and they said that since this was the seller's policy they could do nothing to help me. I have even thought about calling my attorney but I was advised to report it to you first. Thank you.Desired Settlement: I just want to return the netbook and get my money back. :( It would also be nice if they changed their return policy so it was fairer to the buyer and not so one-sided for the seller. It's just an illogical policy in my opinion.

Consumer

Response:

When they contacted me in reply to my complaint, they said that the policy was there somewhere. I did not see it but then I did not look for it so that very well may be the case. I have bought multiple laptops/netbooks in the past and not one other company had that policy that I was aware of so I did not look to see what theirs was, and I assumed this company wasn't any different (I've also ever had any issues with ASER products so it surprises me that this one was so slow and unresponsive without anything even loaded on it). My main complaint is the unfairness of the policy, because as I stated before, how would I know if the product worked up to expectations if I did not open it and try it out? Their policy is definitely set up in THEIR favor and not at all to the buyer's. If it was a $25 game or something along those lines I would just chalk it up to a bad experience and move on, but this is a netbook that cost me $400 (including shipping and taxes). They have my $400 and I have a netbook that does not suit my purposes at all because of this grossly unfair policy.

I would like to be able to return the netbook and get my money back, but I would also like to see their policy changed so it was fairer to the buyer and not what seems for them to be able to sell an unsatisfactory expensive product and keep the money.

Thank you.

Business

Response:

She sent an email thru [redacted] on 7/**/13 requesting to return this, as follows: Return reason: No longer needed/wanted

Buyer comments: Did not work like I hoped it would, very slow and did not have Word on It. Disappointed In the performance for the money I spent.

To which she received this reply: All returns must meet our return guidelines. Please review our full Return policy & Guidelines carefully.

![redacted]

lf you are returning an item that was received defective or Incorrectly and will require that we cover the return shipping cost, please submit your request thru the "Contact Seller" section on [redacted] to request a prepaid return label. We will not be able to reimburse return shipping costs. .If the Information on this email does not answer or address your Inquiry, please re-submit your Inquiry thru the "Contact Seller" section on [redacted]. Our representatives will gladly answer your questions,

She then emailed us on 8/*/13 ([redacted]) "I ordered a notebook form you through [redacted]; However, I do not have the original packaging, can I still return It? We told her that It can't be returned once opened (It was opened since she no longer had the original packaging). She also wrote: I don't understand, how would I know If I liked the notebook If I didn't try it.

We replied again: As we previously advised her, we cannot authorize the return of this Item due to the fact that It Is a non-returnable Item or does not meet our return guidelines. "'"'"'"'Returned products must be In brand new condition and have all original manufacturers packaging, materials, and accessories"" "'

Our return Policy Is clearly listed on our website [redacted] In the link we provided cusotmet In reply to her first email as well as on [redacted] at

[redacted]" ... Returned products must be In brand new condition and have all original manufacturers packaging, materials, and accessories.... Notebooks, Netbooks, Tablets, IPads and Computers cannot be returned or exchanged once opened Or unwrapped.

If the above conditions are not met, Adorama has the right to refuse the return or charge a restocking fee.

I'm sorry, but we cannot accept this back.

Thank you for your patience and understanding.

Respectfully

Review: Purchased one Leatherman Raptor with Medical Shears, Strap Cutter, Oxygen Tank Wrench, Ring Cutter, carbide-tip glass breaker & injection-molded polymer holster on or about October **, 2013 (order number [redacted]).

To date, I have not received the item. Communications with the company indicate the item is on back order. It's been over a month since the company advertised sale of an item it doesn't even have in stock and apparently doesn't know when it till be in stock.Desired Settlement: Recommendations.

1. If an item is not in stock and ready to deliver, DON'T ADVERTISE ITS SALE.

2. Take whatever means are necessary to obtain the item and ship it immediately.

Business

Response:

lntOrd;#: [redacted] Ord# [redacted] Date 10/**/13 canceled on 12/**/13

For: [redacted] - LEATHERMAN RAPTOR $59.95

Once orders come in to our system, they first go thru our verification department who verify these to ward off fraudulent orders.

Once they are approved they are released for processing.

Unfortunately, our web Inventory Is not updated instantly as the order are submitted, but rather minutes later.

Once his order entered our Internal system, we no longer had tiny more. We process orders In the order they are received and we did

not have enough allocation for his order.

We are currently working on updating our website to reflect live Inventory, Our system sent a First Backordered EmaiI that same day at 7:13 am,

We sent a Second Backordered Email on 11/**/13 at 7:13 as well since we still had not received stock

On December [redacted] we canceled this back order per his request.

Thank you for your patience and understanding.

Respectful!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Adorama's used equipment department is very misleading in the way they present information. They quote one price giving you the impression that is the amout they are quoting but then you find out after they have your equipment that they really meant 70% of that quoted price. Do not do business with Adorama.

Adorama repeatdly mishandled my payments made for a product. After one last attempt to resolve payment, they shipped product and then had UPS stop the package and return it because they said my credit card company "called and denied payment," which is not true. I called the credit card company and they said no such action was taken. Adorama lied about what happened and others should be aware of their incredibly poor and dishonest service.

The problem is about the false advertising and non-delivery of the merchandize. I ordered 2 Crumpler backpacks from them that were advertised as coming with free Tuft and Haven camera bags. I received from them just 1 backpack with a broken zipper and 2 Haven camera bags that are not as advertised. Another backpack and 2 Tuft bags are missing. Their customer service in a rude manner stated that they sent me what I ordered, and that they would send me a return label only if the [redacted] (!) takes responsibility for the missing items, and, apparently, the merchandize being not as advertised.
Very dishonest business that doesn't care about its reputation.

Review: I submitted my order on 12/**/15 at 0636 hrs. Same morning at 0715 I received notice from my [redacted] account was charged confirming order was processed. This was an expedited delivery item and my expectation wa that the order would ship out and delivered in a timely manner. It was not. On [redacted] and [redacted], the automated 800 number would have me wait a very long time only for the system to hang up the line on me. On the [redacted], I decided to connect to their order line and I finally got a live person to talk to. He told me the item would ship out by end of day. I did receive and email from Adorama stating item was shipped only to find out on [redacted] that the printing label was only printed based on [redacted] site. I again called the automated 800 line where I waited a long time again knowing the system will just eventually cut me off. I called back using the order line and of course I got a live person. The sales person connected me directly to customer service. The lady attempted to be nice and professional but I feel she had the burden of making excuses. I explained my worry that the item did not in fact get to [redacted] because of their website but she said it did get to them. Then she explained that I would not get the item until Monday [redacted]. I plead my disappointment and she said based in their contract, they do not deliver on weekends. She explained their challenges due to the holiday season but I told her that was not my concern. I told her that I gave them my money based on the price, availability and expedited shipping. She said she admitted to that the order processing was their fault. I told her that even though they dropped the ball they still sent out the package on their normal timeline with [redacted]? She asked if I wanted to return the item, I replied that is not the solution. I stated your business is of your concern and not mine. If the company knew they dropped the ball, three should have sent it to me priority overnight to make up for their 3 day delay of shipping out.

I feel I've beed had. I looked at the item they other day and found the item back ordered. I feel their automated system is a way for them to shrug off their concerned customers who have made payments already to them and did not want to deal with our concerns. I still do not know for a fact that the item has shipped out. I feel it is all a ploy to get as many ordered in for the holidays without delivering/processing orders in time.

A refund is not the solution especially during the holiday season. They should not advertise expedited shipping making you think you would get your item in time for Christmas. It is a ploy to get your money now and deal with your problem later.Desired Settlement: I want assurance that the item has in fact shipped out. My best resolution is not to ever give them anymore business. I don't expect a discount or any kind of credit. That only will ensure future problems for other folks. Accepting that it was their fault for untimely processing and shipping out is a galant effort for the customer service rep but honestly, hiring a person to take the scolding is not good business. They advertise great prices and delivery that they cannot provide. That is an injustice to the consumer.

Once again, I only want my item I paid for shipped in a timely manner. I don't want anything else.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I have received my package. I do not wish any further action.

Sincerely,

Review: I ordered a product bundle from the Adorama website. They delivered a different product bundle. After contacting their customer support, it took several tries to get them to acknowledge that they had not sent what I ordered, and then the response was just to suggest I order the missing item again and pay them more.

I was very surprised by this as I am a longtime customer that has done business with them repeatedly over several years, and this kind of bait-and-switch behavior is very uncharacteristic.

I have copies of the advertised item web page (they have since changed the page), the order receipt and the communication with their customer support.Desired Settlement: Delivery of Order- I don't intend to do any further business with this web retailer, but wanted to file a complaint to make sure this unethical behavior was noted.

Consumer

Response:

Adorama customer service got back in contact with me this week and explained the situation and will be sending the missing item. Thanks for your assistance in this matter.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order with this vendor, Adorama, using my credit card on a prior date, and on 2/**/15 received an alert from my bank stating that they had ran my card for $979.50. I contacted the company asking who charged my card there, and their fraud department informed me that they did not know who ran my card. They claim that they are refunding the money from this fraudulent order that they placed, but are not providing a reason as to why my card was charged, or who charged it. For second time in a two dayperiod Adorama Camera made an unauthorized charge to my credit card. Previously it was for $979.50, but this time it's for $162.25. I again reported it to their fraud department, and am waiting resolution. This second charge was madeon 2/**.Desired Settlement: Refund of $979.50 for the fraudulent credit card charge made my Adorama plus an additional $162.25 which was charged on 2-**.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,