Adore

She did come into our store with her husband and sister in law for a demonstration of our productsShe made an initial purchase of $for two Lionesse White Pearl Facelift FillersThis product tightens as it dries plumping up lines and wrinklesIt offers immediate results, which they saw and long term affects being reported with continued use over monthsAt no time does anyone ever guarantee resultsWe all respond differently to any product making this impossibleAfter receiving a demonstration of the full line seeing fantastic results, they decided to buy a complete kit for $6480.00, for each of them and requested shippingWe shipped the products to themThey refused the products and they were returned to usUnfortunately, her sister in laws purchase of $was not returned to us as it was lost by an independent shipping store she took it to Each $package included cleansers, exfoliators, moisturizing treatments, eye serums and creams, masks and finishing powders; a complete system We told her she would see “results” after months of use which they didn’t doAt no time do we ever say the results will be “permanent” or guarantee any resultsIt takes 60-days for new skin cells to make their way to the surface and exfoliate the dead cells We will reship their products and accommodate her and her husband with the partial refund we previously offered but cannot offer a full refundWe have been in constant contact with this customer via a stack of email correspondences and many phone conversationsOur “NO REFUND EXCHANGE WITHIN DAYS” policy is clearly stated on the credit card receipt, invoice and sign in the store

[redacted] , It was a pleasure speaking with you today, I really appreciate your supportRegarding the customer [redacted] , I am so glad to let you know that we accommodated her by honoring her a partial refund as well as giving her some productsShe was so excited that she scheduled an appointment with me this coming Friday for a Facial, and she mentioned that she will continue to shop with usI am looking forward to a response in respect to [redacted] Yours Truly [redacted] Store manager, Adore [redacted] ***, [redacted]

Hello [redacted] , [redacted] called me two months ago to get a refund due to a reaction that she said she had from one of the product she purchasedShe couldn't provide me with a receiptI asked her if she took a picture of the reaction, in order for me to determine if indeed it came from our productsThe sales person said that Nicki was in the store for over an our and left the store satisfied with no reaction at all on her faceI then suggested that I will be more than glad to replace the products with a different line of skin products, which she declinedI also mentioned to her that we have a "No refund policy" Exchange only within days She was rude to me on the phone and hung up the phoneI tried to call her back many times thinking maybe we got disconnected, She did not answerAs a Customer service director, I try my best to accommodate every customer, I also tried to offer her some products as a token of appreciationShe refusedShe filed a charge back with the credit card companyAt this time, I will be glad to exchange products for herThank you [redacted] , looking forward to hear from you [redacted] Customer Service Director Tel: [redacted] Fax: [redacted]

She did come into our store with her brother and sister in law for a demonstration of our productsShe made an initial purchase of $for two Lionesse White Pearl Facelift FillersThis product tightens as it dries plumping up lines and wrinklesIt offers immediate results, which she saw and long term affects being reported with continued use over monthsAt no time does anyone ever guarantee resultsWe all respond differently to any product making this impossibleAfter receiving a demonstration of the full line she decided to buy a complete kit for $and requested it be shippedOur “NO REFUND EXCHANGE WITHIN DAYS” policy is clearly stated on the credit card receipt, invoice and sign in the storeWe shipped the products to herOnly after her sister in law contacted the manufacturer and us demanding a refund, then did sheMs [redacted] took her package to an independently owned and operated store separate from UPS and instructed them to “return to sender.” Unfortunately, this only applies when UPS sends a package and the customer refuses it “returning to sender” as refused because we are original shipperOnce a package is delivered, we are no longer original shipper and she must pay and insure it again to have it sent wherever she likesShe did file a claim with [redacted] at UPS who stated the above facts [redacted] said the package was never picked up by UPS therefore never delivered to usShe was advised to contact the store she took it to for a refund, since they lost her packageWe agreed to give her a partial refund of the $which we didThis specific product is what they were angry overThe $package included cleansers, exfoliators, moisturizing treatments, eye serums and creams, masks and finishing powders; a complete system At no time do we ever say the results will be “permanent” or guarantee any resultsIt takes 60-days for new skin cells to make their way to the surface and exfoliate the dead cellsWe told her she would see “results” after months of use which she didn’t doWe are willing to reship her products to accommodate her loss but cannot offer a cash refund

Hi [redacted] , I did in fact try multiple times to contact this customer [redacted] and left voice messages for her to return my calls, so I could accommodate herOur company policy stated on the receipt she signed that there are no refunds only exchanges after days, hence the credit card company didn't comply with her dispute as we sent them over the signed receipt I offered to swap out all products to accommodate her but it wasn't enough to satisfy the customer Unfortunately I am willing to work this out with the customer if she would contact me, as we did ship the product Thank you [redacted]

I previously submitted a complaint about Adore products that cause me a serious allergic reactionThis was on or about March 16, I thought my case was resolved when Adore, refunded my purchase price of $to my master cardHowever, a few days later they charged the same amount of $to my master cardThe refunds and charges were done without any communication with me, nor was I present in the Adore shop, in [redacted] Ca***I was never advised of their no-refund policy,at the time of original purchaseAdore employees attempted to sell me $more of the products that I am allergic too and cannot useI have mailed copies of the receipts to your San Diego office of Revdex.com, describing the incidents and I am adding this to my complaintAdore wants you to keep quite about the price they prepare for you, and not to tell anyoneBecause each amount they charge to a client is not the same to each customerAdore doesn't let you see the receipt you sign for more than a few seconds, making it impossible to spead read the no refund policyThey surround you with employees who are telling you are so beautiful, and purposefully distracting you, nor do they ever mention their products are Non-Refundable! Buyer Beaware.I want a permanent refund of , and to return their products.I have an allergic reaction to Adore products

Hello and thank you for your purchaseI would like to extend an apology for your less than great experience at our Green Biotics store in La Jolla and that the Luxianna syringe did not suit your skinIn the event of any issues, our skin care experts are very knowledgeable about our products and
ingredients and will immediately exchange any product as stated on the bottom of your receiptsNot all products contain the same ingredientsWe have had no contact from you to our customer service department regarding any issuesWe would be more than happy to assist you with getting a wonderful product in exchange at no extra costWe are available Monday-Friday 9am-5pm PST1-844-399-

In response to the rejection of the resolution on this complaint, the first thing that I'd like to make clear is that this customer did not purchase Adore branded productsShe is correct in that we are no longer distributing the Adore Cosmetics line, as we stopped carrying it a month agoHowever, the purchase that she made was of a brand that we sell called Forever FlawlessThat in itself would negate much of her previous response- including the return policy being on the Adore websiteRegardless of the products that she purchased, the terms and conditions are clear when buying from us, and are printed on the receipt in which she signed that there are no returns, only exchangesI have tried on numerous occasions to be accommodating to her needs and would be happy to offer complimentary facial services in-store as I am confident in our products and services and we have a good percentage of satisfied clients and retention businessPlease reach out to me anytime to find a resolution that would make this customer happy- as I will do my very best to accommodate herI can be reached by contacting the La Jolla store in which she purchased the products fromAsk for ***

We sincerely apologize for your less that fantastic experience at our storeOur sales associates do not force or insist anyone buy our product, especially if they express an issue during the demonstrationAlthough our company does not issue refunds, we have over different products to choose
from that we would be happy to exchange forOur sales associates do tell customers that if there is a problem with any product they will gladly exchange it within the days but everyone is told and shown in writing of our no refunds policyWe will be happy to ship her something else at no cost to her

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[It isn't that I reject Adore's response, it's that I received a 50% refund & haven't received all of the products, yet!*** said they are on the wayThey also want me to have you erase my complaint completely I said I don't know if that is possible I have another appointment ADORE this ThursdayThis is where I stand as of today ]
Regards,
*** ***

Hello,
arial, sans-serif;">With regard to the information stated below, this customer made an in-store purchase of a product line that we distribute and representOur return policy is clearly stated on the receipt that she signed when making the purchase, that states exchanges are accepted within days of purchase, and no returns are accepted for a refund.
She stated below that the website indicates that there are returns accepted, however, that is on the manufacturer's website and is honored by them when purchased directly from themWe are a distributor and a separate entity with our own conditions and return policyWe do our very best to ensure customer satisfaction, by offering exchanges for a product that would better suit them if they become unhappy with their initial purchaseUnfortunately, in this case, the customer wanted a full refundWe do not offer full refunds, as previously stated, and my attempts to contact the customer regarding this issue were not returnedMy conversation with the customer did not lead to a resolution as she refused any of my accommodations and would not accept anything other than a full refundPlease contact me with any further questions regarding this incident as I am happy to put this to a close and move forwardThank you for your time, I am always available to field questions or concerns

She did come into our store with her husband and sister in law for a demonstration of our productsShe made an initial purchase of $for two Lionesse White Pearl Facelift FillersThis product tightens as it dries plumping up lines and wrinklesIt offers immediate results, which they saw and
long term affects being reported with continued use over monthsAt no time does anyone ever guarantee resultsWe all respond differently to any product making this impossibleAfter receiving a demonstration of the full line seeing fantastic results, they decided to buy a complete kit for $6480.00, for each of them and requested shippingWe shipped the products to themThey refused the products and they were returned to usUnfortunately, her sister in laws purchase of $was not returned to us as it was lost by an independent shipping store she took it toEach $package included cleansers, exfoliators, moisturizing treatments, eye serums and creams, masks and finishing powders; a complete system. We told her she would see “results” after months of use which they didn’t doAt no time do we ever say the results will be “permanent” or guarantee any resultsIt takes 60-days for new skin cells to make their way to the surface and exfoliate the dead cellsWe will reship their products and accommodate her and her husband with the partial refund we previously offered but cannot offer a full refundWe have been in constant contact with this customer via a stack of email correspondences and many phone conversationsOur “NO REFUND EXCHANGE WITHIN DAYS” policy is clearly stated on the credit card receipt, invoice and sign in the store

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Since first filing this complaint I have learned a great deal more about this company.  The most important of which is they hold themselves out as [redacted] but they are not. (Store front has permanent signing with Adore, business cards, website they take customers too when using high pressure sales and products displayed in the store all are Adore.)  The problem is when I called Adore head office in [redacted] they clearly state they do not sell any product to the La Jolla store and they do not do business with them.  They would not elaborate but there is clearly a problem.  I did not leave the store with any Adore products which appears to be part of the scam.  They indicated they have to ship them from the [redacted] distributor but the products were not Adore products.  The website indicates a full refund which I checked while in the store.  They have no signage stating no refund and they told me unopened could be returned.  I called and cancelled the order several hours after being in the store and the product had NOT shipped.  They shipped it anyway.  This company is a complete fraud and the main office said they should not be using their website or selling their products.  There's absolutely no way they can avoid refunding my purchase.  All items were returned and I will continue to pursue these crooks.
Regards,
[redacted]

Hi [redacted],
I did in fact try multiple times to contact this customer [redacted] and left voice messages for her to return my calls, so I could accommodate her.
Our company policy stated on the receipt she signed that there are no refunds only exchanges after 14 days, hence the credit card company didn't comply with her dispute as we sent them over the signed receipt. 
I offered to swap out all products to accommodate her but it wasn't enough to satisfy the customer. 
Unfortunately I am willing to work this out with the customer if she would contact me, as we did ship the product. 
Thank you [redacted]

I previously submitted a complaint about Adore products that cause me a serious allergic reaction. This was on or about March 16, 2015. I thought my case was resolved when Adore, refunded my purchase price of $4428.00 to my master card. However, a few days later they charged the same amount of...

$4428.00 to my master card. The refunds and charges were done without any communication with me, nor was I present in the Adore shop, in [redacted] Ca. [redacted]. I was never advised of their no-refund policy,at the time of original purchase. Adore employees attempted to sell me $5000.00 more of the products that I am allergic too and cannot use. I have mailed copies of the receipts to your San Diego office of Revdex.com, describing the incidents and I am adding this to my complaint. Adore wants you to keep quite about the price they prepare for you, and not to tell anyone. Because each amount they charge to a client is not the same to each customer. Adore doesn't let you see the receipt you sign for more than a few seconds, making it impossible to spead read the no refund policy. They surround you with employees who are telling you are so beautiful, and purposefully distracting you, nor do they ever mention their products are Non-Refundable! Buyer Beaware.I want a permanent refund of 4428.00 , and to return their products.I have an allergic reaction to Adore products.

She did come into our store with her brother and sister in law for a demonstration of our products. She made an initial purchase of $756.00 for two Lionesse White Pearl Facelift Fillers. This product tightens as it dries plumping up lines and wrinkles. It offers immediate results, which she saw and...

long term affects being reported with continued use over 3 months. At no time does anyone ever guarantee results. We all respond differently to any product making this impossible. After receiving a demonstration of the full line she decided to buy a complete kit for $6480.00 and requested it be shipped. Our “NO REFUND EXCHANGE WITHIN 14 DAYS” policy is clearly stated on the credit card receipt, invoice and sign in the store. We shipped the products to her. Only after her sister in law contacted the manufacturer and us demanding a refund, then did she. Ms. [redacted] took her package to an independently owned and operated store separate from UPS and instructed them to “return to sender.” Unfortunately, this only applies when UPS sends a package and the customer refuses it “returning to sender” as refused because we are original shipper. Once a package is delivered, we are no longer original shipper and she must pay and insure it again to have it sent wherever she likes. She did file a claim with [redacted] at UPS who stated the above facts. [redacted] said the package was never picked up by UPS therefore never delivered to us. She was advised to contact the store she took it to for a refund, since they lost her package. We agreed to give her a partial refund of the $756.00 which we did. This specific product is what they were angry over. The $6480.00 package included cleansers, exfoliators, moisturizing treatments, eye serums and creams, masks and finishing powders; a complete system.  At no time do we ever say the results will be “permanent” or guarantee any results. It takes 60-90 days for new skin cells to make their way to the surface and exfoliate the dead cells. We told her she would see “results” after 3 months of use which she didn’t do. We are willing to reship her products to accommodate her loss but cannot offer a cash refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Unfortunately, this is just one more example of this company's false statements and they are still not offering to allow me to return the unopened product (that I am unable to use because of an allergic reaction to my eye) for a full refund.  As I mentioned in my initial documentation, the sales rep told me I would be able to return the product if the product continued to ir[redacted]te my eyes. I was NEVER advised of their 'return with 14 days for an exchange/no refund policy and was NEVER shown a written copy of their "no refunds policy'.  This company is a scam and I would like to suggest that it may be helpful for your organization to send a 'secret shopper' to that store to experience the 'high pressure sales tactics', half-truths, scam first hand. Since being a victim of this scam I have found numerous claims on various websites claiming the same issues.  La Jolla's beautiful seaside location, award-winning culinary creations, luxury shopping and attractions draw travelers and locals alike; however I believe that it is your casual, welcoming atmosphere is what makes your town so special.   With that said, I am confident you would not want an unethical business operating in your town and tarnishing La Jolla's distinguished reputation.
Regards
[redacted]
.

She did come into our store with her brother and sister in law for a demonstration of our products. She made an initial purchase of $756.00 for two Lionesse White Pearl Facelift Fillers. This product tightens as it dries plumping up lines...

and wrinkles. It offers immediate results, which she saw and long term affects being reported with continued use over 3 months. At no time does anyone ever guarantee results. We all respond differently to any product making this impossible. After receiving a demonstration of the full line she decided to buy a complete kit for $6480.00 and requested it be shipped. Our “NO REFUND EXCHANGE WITHIN 14 DAYS” policy is clearly stated on the credit card receipt, invoice and sign in the store. We shipped the products to her. Only after her sister in law contacted the manufacturer and us demanding a refund, then did she. Ms. [redacted] took her package to an independently owned and operated store separate from UPS and instructed them to “return to sender.” Unfortunately, this only applies when UPS sends a package and the customer refuses it “returning to sender” as refused because we are original shipper. Once a package is delivered, we are no longer original shipper and she must pay and insure it again to have it sent wherever she likes. She did file a claim with [redacted] at UPS who stated the above facts. [redacted] said the package was never picked up by UPS therefore never delivered to us. She was advised to contact the store she took it to for a refund, since they lost her package. We agreed to give her a partial refund of the $756.00 which we did. This specific product is what they were angry over. The $6480.00 package included cleansers, exfoliators, moisturizing treatments, eye serums and creams, masks and finishing powders; a complete system.  At no time do we ever say the results will be “permanent” or guarantee any results. It takes 60-90 days for new skin cells to make their way to the surface and exfoliate the dead cells. We told her she would see “results” after 3 months of use which she didn’t do. We are willing to reship her products to accommodate her loss but cannot offer a cash refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
On February 22, 2015, in the afternoon, I purchased items from Adore in [redacted] totaling $972.  I was told these products were "pure" and "organic".  I was never informed about a "no return" policy and this was not posted anywhere in the store.  I noticed a "tingling" on my skin when they were applied, but just thought this meant they were working.   I did not take the products with me as I was returning home by plane and couldn't carry them on.  The sales person took the receipt, placed it in the bag with the products, and I never had a copy.  By the evening of 2/22/15, the tingling had turned in to a rash, and I had to purchase [redacted] crème and take antihistamines to reduce the redness.  I called the store from the airport, left a message about this reaction, told them I was obviously allergic to something in the product, and asked them to not ship the product, as I could not use something that caused this reaction.
When I didn't receive a response, I called the [redacted] store the next day, 2/23/15, and was told the product had already shipped from [redacted], but that they would contact the [redacted] office and have someone get back to me.  When I never heard anything, I searched using [redacted], until I found their [redacted] phone number [redacted].  I called at 11:30 am., and eventually spoke with [redacted].  I explained to her what happened.  She offered to change the product to a different one, but I explained I had very sensitive skin, and I was not willing to try something else I would be allergic to.  I asked her to please cancel the order before it was shipped.  She told me to look at my receipt, as it would say there were no returns.  I explained to her I never had a copy of the receipt, that it was with the items to be shipped.  I did not hang up on [redacted]; she said she would text the manager of the [redacted] store and ask about the receipt.  [redacted] took the last four digits of my credit card number and my email address.   I again asked that they simply not ship this product; [redacted] said she would call me back after discussing this with the [redacted] office.   I never heard back from her again. 
I did file a dispute with my credit card company on 02/24/15, they investigated and paid the money to Adore on 04/08/15 because Adore provided them with a copy of a receipt that was stamped with "no refunds" on the bottom.  I tried once again to call [redacted] on that date at 9:07 a.m. to discuss not shipping this product, and did speak with someone else in the [redacted] office, who told me [redacted] was on vacation until Monday, and that [redacted] would call me back when she returned.  Again, no phone call. 
Yesterday afternoon (05/17/15), I received a phone call from the salesperson who sold me these goods, asking me how they were working for me, which I found odd.  I informed him I had never received these items.  He took down my email address and promised to refund me the money, as I never received the goods.  He said he would call me back today.  At the time of this writing, it is 5:40 PDT and I have received no phone call, email or text.
These products were purchased on 2/22/15.  Adore received their money after the credit card dispute on April 8, 2015.   The store did not have their "no refund" policy posted in the store, it was never discussed with me, and it was not on the receipt that I saw.  Adore has failed to ship product within 30 days.  Adore must, under the laws of the State of California, immediately refund my $972 in full, and I would appreciate it if they would do so.
 
Regards,
[redacted]