Adrianna Papell

(ID# [redacted] ) To Whom it May Concern; Thank you for bringing this matter to our attention This response is in reference to [redacted] ***’s complaint about her refund for dressWe do understand and appreciate the concern we have caused [redacted] and as of Dec*, have refunded her order We ask that she allow a few days for her credit to be visible on her credit card She was previously given a merchandise credit because her return was received outside of our stated return policy window; however we do understand the situation and have removed the merchandise credit and refunded her entire order Our customers should expect courteous, respectful and professional customer service as well and prompt follow up to their concernsWe do apologize that this response went unanswered until now We have investigated the situation, and we can assure you that the complaint and feedback from [redacted] regarding our customer service and refund process has been taken seriouslyWe thank [redacted] very much for her patience and feedback and hope she will let us know if we can be of further serviceSincerely, Christine B [redacted] SVP Ecommerce and Marketing, Adrianna Papell, LLC Tell us why here

We would like to rectify this with the customer as soon as possible Is it possible for [redacted] to email me her information so we can try to get the same dress in the correct size? What is the best way to get in contact with this customer so we can rectify the matter? Thank you

Thank you for bringing this to our attention We have spoken to the customer and provided her with a refund She was unfortunately not happy with our policy and as a one time courtesy granted her a refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] As of today, April **, 11:am I have not been issued a refund credited to my credit cardI will accept once this transaction takes placeThank you

To Whom it May Concern; Thank you for bringing this matter to our attention This response is in reference to [redacted] ’s complaint about her refund for dressWe do understand and appreciate the concern we have caused [redacted] and as of Feb**, have refunded her order We ask that she allow a few days for her credit to be visible on her credit card Our customers should expect courteous, respectful and professional customer service as well and prompt follow up to their concernsWe do apologize that this complaint went unsolved until now We have investigated the situation, and we can assure you that the complaint and feedback from [redacted] regarding the quality of the beading and sequin of the dress been taken seriously We thank [redacted] very much for her patience and feedback and hope she will let us know if we can be of further serviceSincerely, Christine B [redacted] SVP Ecommerce and Marketing, Adrianna Papell, LLC Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Customer was refunded on 3/**/Depending on the policy of her financial institution, the refund should post with 5-business daysWe consider this issue resolved

Thank you for bringing this to our attention. We are very sorry for the inconvenience we have caused *** ***. As of today, May **, her card has been refunded. We ask that she give the refund a few days to show up on her credit card statement. We appreciate this being
brought to our attention and are addressing each area of opportunity to improve the customer experience going forward.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am more than happy to talk to them directly but want to leave the complaint open until we resolve this matterMy original attempt to resolve this was rejected as I was told all they were willing to do is send me a bag of beads They can call me at ###-###-#### or e-mail me at ***. Thank You
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This company has the worst customer service I have ever experiencedI have called over times now trying to speak to a managerEach time I am assured someone from corporate will call me within hoursNo one has ever calledThey don't seem to care about their customers and follow up is not a priority in the leastI would never do business with them againI am still waiting on a refund for an order I returnedI have not received my funds backVery angry customer

Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***. While I found the customer service interactions and 90-day refund egregiously neglectful business practices, the credit was finally applied to my cardThe matter is resolvedIt is unfortunate it took this level of public exposure and persistence
Sincerely,
*** ***

I ordered a dress , with expedited shipping, for my daughter's prom
the dress arrived and it is the wrong color .Dress arrived,Saturday March ***, the prom is March **, The color dress we wanted is no longer availablecustomer service could do nothing for me except to say I should order a new dress, pay for a new dress, and then return the wrong dress for creditthey said they would send my complaint to corporate and I would be contacted by corporate by MondayTo add insult to injury they also kept insisting I received the correct coloras of Monday March * 3:eastern time I've not heard a word from corporate or customer service I do not have the funds to for a second dress and wait for a refund on the first dress My daughter doesn't have a dress to wear and prom is in daysWe ordered a specific dress in a specific color because we had seen the color first hand and loved it, she had tried this dress on ( in a different color) and it needed absolutely no tailoringMy expectation is that they make another dress, of our choice, available to us immediately, ship it overnight along with a discount for all of the stress this has caused customer service is not empowered to assist in any meaningful way
update: today I received an email from customer service apologizing for the mistake, offering to send me a return label for the dress I have and a discount on a future purchase they said they researched and found the dress in our color and size in Nordstrom and furnished the link- in going to the link, it states the dress is on backorder- I've been looking high an low for this dress since the mistake occurred and no one has itCustomer service didn't bother to see if the dress is actually availablethey have made no offers or provisions to ensure that my daughter has a dress for her prom this SaturdayThe customer service has been slow, unresponsive and inadequate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

*** *** ***
*** ** *** *** To Whom It May Concern, We are in receipt of your email dated October **, regarding the customer complaint filed by *** *** *** referenced above. Please accept this letter as our response. We do understand and
appreciate the concern we have caused *** *** and have issued her a full refund which was on 10/**/16, for the total amount of $We have also spoken directly with *** ***We do understand this was a difficult situation and apologize for any convenience that *** *** experienced. We have investigated the situation, and we can assure you that the complaint and feedback from *** *** regarding the damaged dress and treatment from customer service has been taken seriously. Our customers should expect courteous, respectful and professional customer service as well as a timely refundWe thank *** *** very much for her patience and feedback and hope she will let us know if we can be of further serviceSincerely, Christine B*** SVP Ecommerce and Marketing, Adrianna Papell, LLC

*** *** ***
*** ** *** *** To Whom It May Concern, We are in receipt of your letter dated August **, regarding the customer complaint filed by *** *** *** referenced abovePlease accept this letter as our responseWe do understand and appreciate the concern we have
caused *** *** and have confirmed that her merchandise return and credit card refund was processed on August **, 2016, for the total amount of $We do understand this was a difficult situation and apologize for any convenience that *** *** experiencedWe have investigated the situation, and we can assure you that the complaint and feedback from *** *** regarding our customer service and refund process has been taken seriouslyOur customers should expect courteous, respectful and professional customer service as well as a timely refundWe thank *** *** very much for her patience and feedback and hope she will let us know if we can be of further serviceSincerely, Christine B*** SVP Ecommerce and Marketing, Adrianna Papell, LLC

*** *** ***
*** ** *** *** To Whom It May Concern, We are in receipt of your email dated August **, regarding the customer complaint filed by *** *** *** referenced above. Please accept this letter as our response. We do understand and
appreciate the concern we have caused *** *** and have issued her a full refund which was processed today, September **, 2016, for the total amount of $291.90. We do understand this was a difficult situation and apologize for any convenience that *** *** experienced. We have investigated the situation, and we can assure you that the complaint and feedback from *** *** regarding our mistake in sending her the wrong packing slip and customer service has been taken seriously. Our customers should expect courteous, respectful and professional customer service as well as a timely refundWe thank *** *** very much for her patience and feedback and hope she will let us know if we can be of further service. Sincerely, Christine B*** SVP Ecommerce and Marketing, Adrianna Papell, LLC

*** *** ***
*** ** *** ***
0pt;">To Whom It May Concern,
We are in receipt of your email dated October **, regarding the customer complaint filed by *** *** *** referenced above. Please accept this letter as our response.
We do understand and appreciate the concern we have caused *** *** and have issued her a full refund which was on 10/**/16, for the total amount of $We have also spoken directly with *** ***We do understand this was a difficult situation and apologize for any convenience that *** *** experienced. We have investigated the situation, and we can assure you that the complaint and feedback from *** *** regarding the damaged dress and treatment from customer service has been taken seriously. Our customers should expect courteous, respectful and professional customer service as well as a timely refund We thank *** *** very much for her patience and feedback and hope she will let us know if we can be of further service Sincerely, Christine B***
SVP Ecommerce and Marketing, Adrianna Papell, LLC

I bought a dress from this site over a month agoThe dress is truly lovely and detailed, I really like it
The website was not working well when I tried to order so had to do it by phoneWas told on the phone that I would receive a 15% discount on the dress by email afterwardsNever received it, called and asked about it, was told I would be contacted about the issue, was never contacted, tried to contact customer service through the website The site wouldn't work again, called AGAIN was told a ticket was opened and I would be contacted shortlyWas never contactedThen was sent a review for the dress and business, and gave the information stated above Was then sent an email saying that my review didn't meet the website's guidelines so it wouldn't be posted So because I gave a negative review they weren't going to publish the information!
They lied, ignored my continued attempt to fix an issue, and then rejected my review due to my telling the truth to warn future customers I'm just glad I didn't also wish to return the dress because something tells me that wouldn't have ended well! Don't ever bother directly with this company, it's useless

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  (As long as I actually do receive my refund to my credit card. Still waiting on that part.)
Sincerely,
[redacted] 
Note:  To be clear and respond back to Adrianna Papell statement: The business said that they would refund back to my credit card. Said that it might take up to a week. I am waiting for the refund. Have checked but it has not done through my credit card as of yet. Note: I was not only dissatisfied with the return policy (slow to track package in their warehouse & process a credit) but noted that they did not properly inform customers about the limited use of their credit. They dictate that it had to be used at one time and on one item.  That was not stated anywhere on their website. I was told that they have now updated their website to explain in full their policy.Thank you Revdex.com for your intervention. I would not have received any consideration or service without your assistance.