Adrianna Papell

(ID# [redacted]) To Whom it May Concern; Thank you for bringing this matter to our attention.  This response is in reference to [redacted]’s complaint about her refund for dress. We do understand and appreciate the concern we have caused [redacted] and as of Dec. *, 2016 have refunded her...

order.  We ask that she allow a few days for her credit to be visible on her credit card.  She was previously given a merchandise credit because her return was received outside of our stated return policy window; however we do understand the situation and have removed the merchandise credit and refunded her entire order.  Our customers should expect courteous, respectful and professional customer service as well and prompt follow up to their concerns. We do apologize that this response went unanswered until now.  We have investigated the situation, and we can assure you that the complaint and feedback from [redacted] regarding our customer service and refund process has been taken seriously. We thank [redacted] very much for her patience and feedback and hope she will let us know if we can be of further service. Sincerely,   Christine B[redacted] SVP Ecommerce and Marketing, Adrianna Papell, LLC Tell us why here...

We would like to rectify this with the customer as soon as possible.  Is it possible for [redacted] to email me her information so we can try to get the same dress in the correct size?  What is the best way to get in contact with this customer so we can rectify the matter? Thank you

Thank you for bringing this to our attention.  We have spoken to the customer and explained our return policy when items are bought from our flash sale website.  As a courtesy we have refunded this customer and explained how final sales work and how shipping labels must be uniquely applied...

to each package.  Our customers should expect timely and friendly service.  I appreciate this matter being brought to my attention.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To Whom it May Concern;  Thank you for bringing this matter to our attention.  This response is in reference to [redacted]’s complaint about her refund for dress. We do understand and appreciate the concern we have caused [redacted] and as of Feb. **, 2017 have refunded her order. ...

We ask that she allow a few days for her credit to be visible on her credit card.  Our customers should expect courteous, respectful and professional customer service as well and prompt follow up to their concerns. We do apologize that this complaint went unsolved until now.  We have investigated the situation, and we can assure you that the complaint and feedback from [redacted] regarding the quality of the beading and sequin of the dress been taken seriously.  We thank [redacted] very much for her patience and feedback and hope she will let us know if we can be of further service. Sincerely,     Christine B[redacted] SVP Ecommerce and Marketing, Adrianna Papell, LLC Tell us why here...

Thank you for bringing this to our attention.  We have spoken to the customer and provided her with a refund.  She was unfortunately not happy with our policy and as a one time courtesy granted her a refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I did after a few days get the refund I requested. I thank you SO much for the help. I had been gettin nowhere with the business.Thank you again. 
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Adrianna Papell, LLC regarding complaint ID [redacted].Sincerely,[redacted]

Last week, I purchased two dresses (Order #[redacted]) in the amount of $373.15. I had to return them because they did not fit. The company's website lists that it can take up to *14 days* to process a refund. I shipped my package 2-day priority ([redacted] tracking # [redacted]) and it arrived at the facility at 10:30 yesterday morning. I just called and spoke to a representative who told me it could take up to *30 days* for me to get my money back! This is not what the website advertises.
To make matters worse, because I DID love one of the dresses so much, I ordered the same one in a size bigger. I was operating under the same assumption that their refund policy was 14 days as indicated on your website. Unfortunately, that dress did not fit either and I just shipped that return today (order #[redacted]). The [redacted] tracking # is [redacted].
I am now waiting on almost $500 to get back and customer service is atrocious. They do not care that they are advertising the wrong policy and cannot guarantee my refund will be there in two week. I am getting married and going on my honeymoon. I would have never ordered from this site if I'd known they had a shady policy. After reading online reviews and these complaints with the Revdex.com, I see I'm not the only one!
I also tried to fill out the “contact us” form on the website. But that to appears to be broken on their site.

We have spoken directly with the customer and will be sending her a new dress and a prepaid return label to send the dress she currently has back to us.

We are very sorry for the inconvenience we caused [redacted].  [redacted] has been fully refunded as of yesterday and her credit will appear on her statement in the next few days.  Our customers should expect a prompt and courteous response.  We will use this feedback to improve our...

experience in the future. Thank you for bringing this to my attention.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
A satisfactory refund was posted to my credit card account today in reference to ID [redacted]. Thank you for your assistance with this matter.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
  As of today, April **, 2017 11:55 am I have not been issued a refund credited to my credit card. I will accept once this transaction takes place. Thank you.

Review: AdriannaPapell.com

[redacted] ###-###-####

https://www.adriannapapell.com

I ordered two dresses and did not want them. I returned them and had to pay $25.00 to do so. No problem. A duplicate order was sent to me. I was told by a customer service representative that I would get a free shipping label to return the duplicate order and have yet to received it. I called today 6/**/15 to find out what happened to the free shipping label that was supposed to be e-mailed and was "given the run-around". I would like to return the dresses without paying for it since I did not ask for a duplicate order.

Product_Or_Service: Dresses

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I need AdriannaPapell.com to e-mail or mail me a free shipping label so I can give them back their dresses immediately.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,