Advanced Dermatology

Thanks for reaching out through the Revdex.comWe apologize for any miscommunicationOur records indicate that you enrolled in our automatic replenishment program on the **-Jul-The terms of the program are clearly stated on the order pageYou contacted us in November to cancel future shipmentsI can confirm your account was cancelled immediately.Moreover, we understand that you have provided us with proof of return by emailWe wrote to you advising that we have refunded you for this shipment Therefore, there is nothing owingRest assured your account is now closed and there will be no future shipments Regards Mabel

I have received a response to a complaint I filed regarding Advanced Dermatology, whose main office is on [redacted] ***in NYI have tried to respond twice and for reasons that are beyond me, the responses are not going through - so I hope this email can be accepted in lieu of going through your system At no time had any email received from this company provided a floor number, much less a suite number, sorry I attach an email that confirmed my recent order and that clearly shows a one time charge would apply, not the second and, ultimately, third that they would want Since filing this complaint I received further emails from the vendor claiming that I 'should have known' they would do this nonsense again - which I have rebuffed as ludicrous as I am not a mind reader and there was nothing in writing to specify that their ridiculous practices would be applied - and a second shipment that I have given them hours to provide a return code for before I mark it as 'return to sender' and then do so on their dime Please do whatever you can to stop these people before there are thousands of consumers contributing to their monthly billing who will be unable to determine what, if anything, they're paying for in a very short timeI do check my bills every month and so caught the game early but many folks do not and they'll get caught in the spiderweb quickly If there are any other agencies with whom I should file a complaint, if only to bring this company's name and practices to light, please let me know Thank you for being there! [redacted]

Did not receive refundThe package was delivered to your warehouse on September 12th

Dear Atusa, Please note your refund was successfully processed on 22-Sep-Kindly check with your bank and advise us when receivedWe always ask clients for proof of return so that we can process refunds promptlyThis is how we track returnsWithout this information, it takes longer to process refunds as we need to wait until we receive and process the package Once again, we apologize for any miscommunicationRegards Your Advanced Dermatology Customer Service Team

Revdex.com:At this time, my complaint, ID [redacted] regarding Advanced Dermatology has been resolved I tried to reply via your website but I just don't seem to be able to get anywhere with that so I'm emailing regarding your request as to the status of my complaintThe complaint has been resolved in that Advanced Dermatology has refunded my moneyWhether they've done anything to address their horrendous marketing practices is unknown to meI'm sorry that they've chosen to ignore you rather than deal with the complaint in a more open manner and I thank you for being there as obtaining a refund would surely have been far more difficult without your interventionPlease note this information on your website and mark this complaint as closedThank you for your time and attention to this matter [redacted] Sincerely, [redacted]

Dear Lisa,Thanks for reaching out through the Revdex.com.Our records indicate that you enrolled in our automatic replenishment program on the 1st of The terms of the program are clearly stated on the order page.You contacted us on the *** of May to cancel future shipmentsWe canceled your
account immediately and sent you an email confirming thisWe also advised you there was one installment associated with your recent shipment due.You contacted us again on **-May-We advised you we will refund one payment as a courtesyThis was processed on the *** of May 2017.We have reached out by email to organize a return of your last shipment and full refund even though this is outside of our refund period. Rest assured your account is now closed and there will be no future shipments. We apologize for any inconvenience. Regards Your Advanced Dermatology Customer Service Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Thanks for reaching out through the Revdex.comWe apologize
for any miscommunication. Our records indicate that you enrolled in our automatic replenishment program on the **-Jul-The terms of the program are clearly stated on the order pageYou contacted us in November to cancel future shipmentsI can confirm your account was cancelled immediatelyMoreover, we understand that you have provided us with proof of return by emailWe wrote to you advising that we have refunded you for this shipment Therefore, there is nothing owing
Rest assured your account is now closed and there will be no future shipments.
Regards
Mabel

Dear ***,
Thanks for reaching out through the Revdex.comWe apologize for any miscommunication
Our records indicate that you enrolled in our automatic replenishment program on the *** of July The terms of the program are clearly stated on the payment pageYou contacted us on the
*** of December to cancel future shipmentsI can confirm your account was cancelled immediatelyWe emailed you on the *** of December to confirm your account has been cancelled. As a gesture of goodwill, we waived two payments totalling $associated with your third shipment from Advanced DermatologyTherefore, there is nothing owingWe sent you an email regarding this on the *** of December
Rest assured your account is now closed and there will be no future shipments.
Regards,
***
***

First of all, the product’s results do not compare to their advertisements (please see a review from the Revdex.com) The products have done no more for my skin that any other over-the-counter productsSecondly, I have placed numerous calls to 888-983-in order to cancel my account No agent has ever picked up my call I had to listen to a continuous recorded message while on hold for as long as minutesThirdly, I have received three shipments from the company My credit card statements show that the company charged me as follows:
8/27/$ 9/27/$ 10/27/$ 11/27/$My understanding was that after trying 30-day trial kit, if you wished to continue with a replenishment program (which is auto-billed and auto-shipped) the company would ship me a 90-day kit, instead of the 30-day kit, and bill $per 90-day kitI also thought that the 90-day supply would be times the 30-day supply, but it is notFor the 30-day trial kit I paid $ The sizes of the Trial kit are: 50ml for the cleanser and 15ml for the rest of the regimen except for the Eye Cream, which is 7.5mlTherefore, the 90-day kit and sizes would have to be 120ml for the cleanser and 30ml for the rest of the regimen except for the Eye Cream, which is 15mlI thought the 90-day supply was shipped and billed every days, but it is not In fact I paid for a 90-day kit 3X$or $in total A very high price compared to similar brands with similar ingredientsThe price tag and the way they sell their products is confusing and frustrating since the 90-day supply is far from being the equivalent of a day supply kit times Also, you have to purchase a "kit" rather than individual products

Dear Atusa, Thanks for reaching out through the Revdex.com. Please note we refunded you on 10-Aug-2017. We ask clients to email proof of return when they return a purchase (receipt or tracking number). We process refunds within a few days of receiving this information. Otherwise, we need to wait...

to receive and process the item. We apologize for any miscommunication. Regards Your Advanced Dermatology Customer Service Team

Did not receive refund. The package was delivered to your warehouse on September 12th.

Not an honest business. Avoid.
1. They clearly created a website that acts as an impartial source of information on skin care products. They rate many products with their product being #1.
2. When you purchase their product you get a month's supply. You can return it within 30 days. HOWEVER, when you purchase this supply you are automatically signed up to receive a monthly supply.
3. You are not, in fact, signed up for a monthly supply every month. Instead, after your first monthly trial, you receive a 3 month supply. You cannot return this--you can only return within the first 30 days from your original purchase (the trial supply). If you allow that 3 month's supply to arrive, you WILL be charged $59.99 each month after the first purchase.
4. Try calling their customer service line and expect to wait a half hour.
Overall, I regret even reading their fake review website, and now that I am stuck with their products I don't even want to use them.

Thanks for reaching out through the Revdex.com. We apologize...

for any miscommunication. Our records indicate that you enrolled in our automatic replenishment program on the ** of Jun 2016. The terms of the program are clearly stated on the order page. You contacted us in August to cancel future shipments. I can confirm your account was cancelled immediately. Furthermore, you advised us that you refused your last shipment. Therefore, we refunded $47.00. As you started, this less $12.95. Our return policy states refunds are less postage and handling. 
As a gesture of goodwill, we have decided to refund the $12.95 on this occasion. You should receive this within 5 business days. If you need further assistance please call us on ###-###-####. We’re available Monday through Friday from 9am to 5pm EST.
Regards
 
Advanced Dermatology Customer Service

Dear Atusa, Please note your refund was successfully processed on 22-Sep-2017. Kindly check with your bank and advise us when received. We always ask clients for proof of return so that we can process refunds promptly. This is how we track returns. Without this information, it takes longer to process refunds as we need to wait until we receive and process the package.  Once again, we apologize for any miscommunication. Regards Your Advanced Dermatology Customer Service Team

Thanks for reaching out through the Revdex.com. We apologize for any miscommunication. Our records indicate that you enrolled in our automatic replenishment program on the **-Jul-2016. The terms of the program are clearly stated on the order page. You contacted us in November to cancel future...

shipments. I can confirm your account was cancelled immediately.Moreover, we understand that you have provided us with proof of return by email. We wrote to you advising that we have refunded you for this shipment.  Therefore, there is nothing owing. Rest assured your account is now closed and there will be no future shipments.  Regards Mabel

Revdex.com:At this time, my complaint, ID [redacted] regarding Advanced Dermatology has been resolved.
I tried to reply via your website but I just don't seem to be able to get anywhere with that so I'm emailing regarding your request as to the status of my complaint. The complaint has been resolved in that Advanced Dermatology has refunded my money. Whether they've done anything to address their horrendous marketing practices is unknown to me. I'm sorry that they've chosen to ignore you rather than deal with the complaint in a more open manner and I thank you for being there as obtaining a refund would surely have been far more difficult without your intervention. Please note this information on your website and mark this complaint as closed. Thank you for your time and attention to this matter. [redacted]
Sincerely,[redacted]

I have received a response to a complaint I filed regarding Advanced Dermatology, whose main office is on [redacted]. in NY. I have tried to respond twice and for reasons that are beyond me, the responses are not going through - so I...

hope this email can be accepted in lieu of going through your system.   At no time had any email received from this company provided a floor number, much less a suite number, sorry.   I attach an email that confirmed my recent order and that clearly shows a one time charge would apply, not the second and, ultimately, third that they would want.   Since filing this complaint I received further emails from the vendor claiming that I 'should have known' they would do this nonsense again - which I have rebuffed as ludicrous as I am not a mind reader and there was nothing in writing to specify that their ridiculous practices would be applied - and a second shipment that I have given them 24 hours to provide a return code for before I mark it as 'return to sender' and then do so on their dime.   Please do whatever you can to stop these people before there are thousands of consumers contributing to their monthly billing who will be unable to determine what, if anything, they're paying for in a very short time. I do check my bills every month and so caught the game early but many folks do not and they'll get caught in the spiderweb quickly.   If there are any other agencies with whom I should file a complaint, if only to bring this company's name and practices to light, please let me know.   Thank you for being there!   [redacted]

Thanks for reaching out through the Revdex.com. We apologize for any miscommunication. Our records indicate that you enrolled in our automatic replenishment program on the ** of Jun 2016. The terms of the program are clearly stated on the order page. You contacted us in August to cancel future...

shipments. I can confirm your account was cancelled immediately. Furthermore, you advised us that you refused your last shipment. Therefore, we refunded $47.00. As you started, this less $12.95. Our return policy states refunds are less postage and handling. As a gesture of goodwill, we have decided to refund the $12.95 on this occasion. You should receive this within 5 business days. If you need further assistance please call us on ###-###-####. We’re available Monday through Friday from 9am to 5pm EST.Regards Advanced Dermatology Customer Service

I have received a response to a complaint I filed regarding Advanced Dermatology, whose main office is on [redacted]. in NY. I have tried to respond twice and for reasons that are beyond me, the responses are not going through - so I hope this email can be accepted in lieu of going through your...

system.   At no time had any email received from this company provided a floor number, much less a suite number, sorry.   I attach an email that confirmed my recent order and that clearly shows a one time charge would apply, not the second and, ultimately, third that they would want.   Since filing this complaint I received further emails from the vendor claiming that I 'should have known' they would do this nonsense again - which I have rebuffed as ludicrous as I am not a mind reader and there was nothing in writing to specify that their ridiculous practices would be applied - and a second shipment that I have given them 24 hours to provide a return code for before I mark it as 'return to sender' and then do so on their dime.   Please do whatever you can to stop these people before there are thousands of consumers contributing to their monthly billing who will be unable to determine what, if anything, they're paying for in a very short time. I do check my bills every month and so caught the game early but many folks do not and they'll get caught in the spiderweb quickly.   If there are any other agencies with whom I should file a complaint, if only to bring this company's name and practices to light, please let me know.   Thank you for being there!   [redacted]