Advanced Disposal Corporate Headquarters

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Our team followed up on this SaturdayHer cans were removed late last week.Dear Mrs [redacted] , I sincerely apologize for this complete lack of communication as well as extreme failure of customer serviceThis is unacceptable at best and is certainly not the way that our daily operation should and or will functionWe learned about your dilemma the other eveningAlthough you stated that the cans had been removed our team circled through your neighborhood to visually inspect the area as wellIt is very unfortunate that we have lost a valued customer such as the [redacted] ’s but I understand your position due to the service issues that you and your family have incurred

I have reviewed the response made by the business in reference to complaint ID 10***7, and find that this resolution is satisfactory to me Regards, [redacted] Just an update to addThe trash / debris in question has been removed as promisedAll is satisfactory on my behalf in reference to complaint ID Thank you!

The Supervisor went and met with customerThey submitted a claim to insurance

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] *** I DON'T AGREE WITH THE RESPONSE, BUT CLOSE THE COMPLAINT ANYWAYI WOULD LIKE TO SAY THAT I NEVER DID RECEIVE A CALL OR ANY MESSAGES FROM [redacted] I DID HOWEVER RECEIVED TWO MESSAGES FROM MIKE AT ADVANCED DISPOSAL SAYING HE WAS CHECKING INTO MY ADDRESS AND LOCATIONHE (***) CALLED THE NEXT DAY AND LEFT A MESSAGE SAYING THAT THEY WERE WRONG AND COULD PICKUP MY TRASH, WHICH HE ALREADY KNEW FROM CUSTOMER SERVICE THAT I DID NOT WANT OR NEED THEIR SERVICE ANYMOREI ALSO TOLD CUSTOMER SERVICE THAT I WOULD NOT BE HOME UNTIL AFTER 2:PM, TO RECEIVE ANY CALLS

[redacted] *** [redacted] Please accept this response: This has been handled

Company's response below: [redacted] , Please accept this response for this complaint: All customers are billed in advance, this is common industry practice We have closed the account as of June 14, and he will be given a refund for the services not provided The bins have been scheduled to be removedThank you, [redacted] [redacted] | Marketing Project Manager

Our local management team has reviewed the Revdex.com complaint from Mr [redacted] The incident that Mr [redacted] is referencing has been filed as an AIO Claim # [redacted] on 3/25/ The management staff has reached out to Mr [redacted] and left a voicemail for Mr [redacted] with contact information, both cell and office, indicating that I would like to work at resolving the issue caused to his house by one of our trucks [redacted] | Marketing Coordinator

This can was removed yesterdayConfirmed with the customer [redacted] | Marketing Coordinator

The customer spoke with a customer service rep indicating that their trash was missedOur service rep put a ticket in for dispatch to call out to the driverDispatch was unable to reach the driverThe customer came home from work and saw that the trash was still thereI sent a manager out there to get the trash right awayThe customer sent a very nice email the next morning indicating his satisfaction at our response time to correct the issueCris

[redacted] has been contacted in regards to her complaintOur operations team was contacted to have the containers removed today from [redacted] ***, [redacted] PA Complaint #has been resolvedRegards, [redacted] | Customer Care Manager

The refund request of $was submitted Thanks, [redacted]

The customer was able to provide documentation to [redacted] on Friday that this was paid, however corporate is unable to locate the paymentWe've applied the credit for the payment and all of the late fees as her documentation clearly shows the payment was sent to us

Below please find a summary of the customer issue 9/30/- Customer was invoiced for the service period of 10/1/– 12/31/ Invoice # S [redacted] (A copy Attached) 10/31/– Invoice was due11/1/– Payment was not received on the invoice - $late fee applied 11/15/– Account was suspended for non payment of the 9/30/invoice – customer had received service from 10/1/– 11/15/$Suspend Fee Applied11/20/– Customer was mailed a suspend notice stating “This is an urgent notice that there is a balance on your account exceeding days .Please remit your payment to avoid cancellation of your account and note that there may be additional fees applied to reinstate your account.” (A copy attached) 11/28/– Customer called ###-###-#### and spoke with a Customer Care Representative at 1:pm stating that she had paid $through her bank on her account She was advised to check with the bank and have the bank forward the information regarding the payment to our office11/28/– Customer called ###-###-#### and spoke with a CSR at 2:stating that she did not pay the $as originally stated The Customer Care Representative informed MsSparks that there would be a $reinstatement Fee and a $late fee Customer was upset and wanted an explanation The representative explained that the invoice was due on 10/31/and that when payment was not received, that a $late fee was incurred The account was suspended days from the original date of the invoice (days past the due date) Customer had been serviced from 10/1/– 11/15/at this point Representative sent an email to the CSR Supervisor to call customer about $fee and informing her that the she was calling the Revdex.com 11/28/– Office Manager attempted to reach customer at the number given ###-###-#### and ###-###-#### – both numbers were wrong numbers and unable to reach customer Confirmed with representative that these numbers were correct After a review of the customer’s payment history, we had agreed to offer a one time waiver of the suspension fee on her account Unfortunately, we were unable to reach the customer by phone This one time Waiver has been entered for the customer

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to add however that I wish this situation did not get out of hand the way it didI should not need to report their business to Revdex.com for a request as simple as picking up their trash can from my property I had to ask atleast people and only out of them were nice about it and this is at a span of over weeks Cuasomer Service reps should leave their attittudes at home I encourage them to listen to the recordings of these conversations I had with them and they can be the judge I want them to know that this situation was very stressful for me and it should not have to be this way Yes the person from operations that was tasked to call me apologized but the damage had already been done I ask that they train their staff properly to avoid anything like this from happening againI thank you Revdex.com for your prompt assistance on the matter I hope Advanced Disposal can adjust things on their end with customer service Regards, [redacted]

I’m relinquishing any further
action on this to Revdex.comThey are the expertsI understand Advanced Disposal is
not an actual member of Revdex.com.I have done my part in informing Revdex.com of this issue. This company suspends customer’s
account and requires $reinstatement fee days from DUE DATEI have no
problem with their right to do that but they are WRONG to justify it by stating
“there is a balance on your account exceeding days”. days late does not equate to days late
The back of customer’s invoice shows: -The INVOICE DATE IS the date the invoice
was generated and mailed-The DUE DATE is the date when service fees will be assessed
if payment for the amount due is not received as shown on the front of this invoice
Why not be truthful with the customers and state: days after due date your account
will be suspended and a $reinstatement fee will be applied
To reiterate, days late from due date should not mean a company
can say “there is a balance on your
account exceeding days”They can’t back up a due date and add days to it
so then it becomes now due on the
date the invoice was preparedMy complaint/concern is not over Advanced
Disposal billing or even agreeing to one time waiver of $fee to reinstate my
accountNor is my complaint against the representative I spoke with, however the
representative did misstate some informationTheir phone conversations are
recordedAll that is trivial and I wouldn’t have contacted Revdex.com for that alone
The possibility of such an enormous company such as Advanced Disposal billing
other customers $fee and by justifying it by backing the due date up to the
invoice date I feel is WRONGWhether or not this is the protocol for all the
Advanced Disposal or only in Moody Alabama I do not knowI’m hoping Advanced
Disposal Headquarters reviews their practices
because they are viewed as a great companyThey are passionate about making the world a cleaner place to live and they are
highly regarded and respected nationwide, actually probably worldwideThey are
very big and important but how they treat their customer is also big and important
I reserve and leave open my
right/option of contacting the mediaRevdex.com please feel free to contact me if necessary
and I thank you Revdex.comI don’t expect to hear from anyone again but I have made
Revdex.com aware of what I view as a WRONG/QUESTIONABLE policy concerning Advanced
DisposalThank you

We talked with *** to resolve the issueWe were able to compromise on reducing her base rate to residential rates The *** ** was listed as commercial but this is a residential home so we are able to offer residential rates and taxes since the trash is put out curb sideWe came to
an agreement to reduce her rates and to keep servicing her account

Please accept this response: The refund was submitted to Corporate 7/19/We had to bill the adjustment firstCheck should have been sent out to Bethlehem last week and should be received by customer by now If he has not received it I will have to verify it has not been cashed
and resubmit

This customer’s account was closed effective 12/20/on 2/12/2015. It is our policy to give the customer approximately one week to return the container to our office. If it is not returned, we remove it and charge the fee. Since the request to remove the container was not
entered until April, I will credit off the $charges. I will request that a refund check in the amount of $be sent to the customer at his new address

*** *** has spoken with the customer and resolved the issueThe complaint was on a day when the wind was blowing very strongSome debris blew out of the can and down the streetThe resident was the one who cleaned it upThe residual came from her neighbors house, this is why she was
upsetShe is satisfied that we were able to get in contact with her. *** *** | Marketing Coordinator