Advanced Disposal Corporate Headquarters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10308001, and find that this resolution is satisfactory to me.
Regards,
Jean ***

Operations Manager visited customer to resolve the service failureWill follow up to ensure consistent, reliable collection

After the previous payment issue was resolved, the customer canceled service effective 12-30-

Please accept the response below for Revdex.com Complaint #***17. Thank you,*** This customer had placed a hot tub out for pick upBulk items normally get picked up with the GarbageSeveral attempts were made to contact the customer by phone by the supervisor *** ***To no
avail we were not successfulMarc did go by and meet with the customer yesterdayHe explained that the hot tub would need to be cut upThe customer understood and was satisfiedHe will be cutting it up and we will be picking it up tomorrow

I am rejecting this response because: The debris did not blow from a canI spoke with *** and I never said thatIt was also more than "the consumer cleaned it up" it was hazardous waste that was not ours that was in our yard for days and we had to purchase special gloves to remove itIn addition to that, the waste was too large to have blown out of a can (we do not use a trash can) it looked as if it was dumped in the yardWhether an accident or not it didnt just blow into our yardThere was rotting and nasty trash all over the yardIncluding food, meat, a sock, a hanger, doggy poop bags, expired milk, apple cores galore, wires, empty pill containers, and many other things that we didn't know what they wereIt didnt just "blow" out of a can and it wasnt windy that day, just rainingAlso it was over a month before I got a responseI was satisfied with speaking to ***, however, the response on here is grossly inaccurate and understatedWe all need to get on the same page and it needs to be documented appropriately.
Regards,
*** ***

We have one record from this customer on 9/reporting a yard waste missed service and a request to cancel. Customer has been called today and verified he would like to cancel all services. His carts are scheduled to be picked up on 10/and a refund of $is in
process.
*** ***
*** *** | General Manager

We apologize that fuel and taxes were not quoted when the removal fee was discussedWe will waive the fuel and taxesThe balance on the account is zero
Thanks,
***
*** *** | Marketing Coordinator

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
A** ***

Customer has been contacted by emailThe fee has been waived and account is in process of being zero balanced

The 4th was Monday and we were closed and running one day behind, we are running this route today. For future reference, holiday hours and schedule can be viewed on our website: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Thank you!
[redacted]

We talked to [redacted] and his issues has been resolved now. We did advise that we will be giving him a credit for one month’s service for the inconvenience. He was happy with the resolutions and having operations contact information if he needed this in the future.

Our team followed up on this Saturday. Her cans were removed late last week.Dear Mrs. [redacted], I sincerely apologize for this complete lack of communication as well as extreme failure of customer service. This is unacceptable at best and is certainly not the way that our daily operation should and or...

will function. We learned about your dilemma the other evening. Although you stated that the cans had been removed our team circled through your neighborhood to visually inspect the area as well. It is very unfortunate that we have lost a valued customer such as the [redacted]’s but I understand your position due to the service issues that you and your family have incurred.

The customer was able to provide documentation to [redacted] on Friday that this was paid, however corporate is unable to locate the payment. We've applied the credit for the payment and all of the late fees as her documentation clearly shows the payment was sent to us.

This can was removed yesterday. Confirmed with the customer. [redacted] | Marketing Coordinator

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I called and left a message for Mr. [redacted], we delivered his can on 6/24 and he did pay for one week when he did not have a can.  The account was also credited for that week that he did not have a container. Thanks![redacted]

I got the check for 60.75 but I want clarification that my credit card has refunded 60.75
thank you

Customer has been advised that she is owed a $3.00 credit for 2 months of Admin fees. She will bet sent an updated invoice today to reflect the price roll back to the contracted rate and this credit. She will receive this updated invoice no later than Saturday 10/31/14. To resolve the issue...

moving forward she has been changed from a Monthly Bill Cycle to a Quarterly Residential Bill Cycle.
 
Thank you,
 
[redacted] | Marketing Coordinator

The customer spoke with a customer service rep indicating that their trash was missed. Our service rep put a ticket in for dispatch to call out to the driver. Dispatch was unable to reach the driver. The customer came home from work and saw that the trash was still there. I sent a manager out...

there to get the trash right away. The customer sent a very nice email the next morning indicating his satisfaction at our response time to correct the issue. Cris