Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowLiberty Mutuals' response is exactly what was communicated to us when we tried to inquire about insurance of an unoccupied homesteadThis was back in September and when we were informed of the conditions we decided our home insurance would not benefit if we continued with the policy and that is why we notified the company that we did not need the insurance but they seem to have continued insuring the property even if they knew that we knew the home would not be coveredAll they are doing now is deny the fact that we had discussed the issue several times before the end of October last yearIf we had already been informed that our home would not meet the conditions of securing insurance, why would we go ahead and accept a policy that we would not benefit fromliberty Mutual is trying to force a payment down our throats and that is totally unacceptable to usWe have insured our homes and autos with Liberty mutual for many years but this time we cannot accept their claim for its baseless Regards, [redacted]
[redacted] received the written report from Mr [redacted] through e-mail on 12/10/giving his description of what happened in the accident with our policyholder [redacted] reviewed this document along with our insured's statement and the police report prior to completing her liability investigation Mr [redacted] is stating he called the office and was advised his information was not in the claim file [redacted] had the information in her e-mail and after she finished reviewing the claim and determining liability, she uploaded Mr [redacted] 's report to the claim on 12/16/ She did have his report on 12/15/when she finalized her decision The accident occured in Massachussetts and Mr [redacted] had a stop sign He proceeded from the stop sign and made contact with our policyholder who had the right of way Mr [redacted] was considered more than 50% at fault and we denied his claim If you have any further questions, please contact me [redacted] Team Manager [redacted] ext***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowRegards, [redacted]
Dear Mr***,This is in response to your January 19, correspondence to the Revdex.com regarding your automobile policy I appreciate the opportunity to respond to your concerns This policy initiated effective October 16, 2010, subsequently renewing each year, most recently October 16, At the policy inception, you were issued a new business packet on October 7, which included the applicable short rate provision:If the policy is cancelled by you or by law, you will get a refund which is less than proportional to the time involved It will be based instead on a short rate table which compensates us for our expenses in servicing your policy.This policy was cancelled effective December 23, at your request A $refund issued to you December 29, based on the short rate cancellation provision applicable to this policy There is no further refund due Mr***, we regret your decision to cancel this policy and are sorry to have lost you as a customer A billing history is enclosed for your review If you have further questions or concerns, please contact me directly and I will be happy to assist you.Sincerely, [redacted] Customer Care SpecialistCustomer Care UnitPersonal Insurance Distribution OperationsPhone: [redacted] Fax: [redacted] Enclosure
This letter is in response to your complaint filed on January 28, with the Revdex.com regarding the payment of Diminution of Value on your vehicle, for claim number [redacted] -***The investigation of the accident has indicated that on August 26, your vehicle was damaged by a collision with our policyholder, for which we have accepted full responsibilityYour vehicle was appraised and repaired by [redacted] in Trussville, AlabamaBased on their estimate and appraisal, your vehicle was not deemed a total lossOur records indicate that your vehicle is a [redacted] , with 149,miles on it at the time of the loss and estimateDiminution of Value settlement offers to third parties are not required by law, but are extended as a courtesy and are generally not offered on vehicles with an excess of 100,milesBased on an initial review of the vehicle condition and mileage, there was no DV settlement presented given those factorsHowever, after reviewing the reports which were submitted and the pre-accident condition of the vehicle, a second offer was extended of $913, and a third offer of $1,At this time, the final offer of $1,will remain the available settlement for the Diminution of Value on your vehicleWe are comfortable with this value with consideration for the age, mileage, and condition of your vehicleAs you indicated in our discussion on January 28, 2015, your attorney, [redacted] of [redacted] , will be handling this matter going forwardAs such, all further communication will be handled directly with his office and your representative counselI hope this sufficiently answers your inquiry If you have any questions regarding this letter, please contact me at ###-###-####.Sincerely, [redacted] Team Manager,Bodily InjuryPersonal Lines Claims
This is in response to your March 16, correspondence to the Revdex.com regarding your policies I appreciate the opportunity to respond to your concerns [redacted] This policy initiated effective January 6, 2012, subsequently renewing each year, most recently January 6, You selected paperless documents and monthly Electronic Funds Transfer (EFT) as your preferred payment method at the policy inception [redacted] This policy initiated effective January 1, 2013, subsequently renewing each year, most recently January 1, You also selected paperless documents and EFT for this policy Renewal documents issued to you approximately thirty days prior to the renewal dates of your policies each year Since you selected paperless documents, an email notification issued to you advising that your renewal documents were available for viewing An EFT withdrawal notification was also included to notify you of any adjustments to your monthly payment amount Regarding your premium concerns, at Liberty Mutual Insurance, we are very serious about our obligation to offer our policyholders a competitive premium while remaining financially secure Maintaining this balance means we must periodically review our rates and make necessary adjustments Some of the factors that impact overall rates include the increasing costs of repairs, medical expenses and the frequency and severity of claims Insurance rates are also based upon the company's underlying costs and statistical data Your policy term is for one year and your premium may subsequently be adjusted at renewal There are many factors that are considered when determining the premium for a policy I am unable to specifically address why another insurer’s rates are lower than those of Liberty Mutual Insurance Each insurer rates policies according to their own rating practices as filed with the state Our rates are based on our collective loss experience in the state of Washington We review our rate plans continuously and strive to provide quality insurance at the lowest premium possible.These policies were cancelled effective March 14, at your request The rates we charged were appropriate and there are no refunds due.Mr [redacted] , we regret your decision to cancel these policies and are sorry to have lost you as a customer If you have further questions or concerns, please contact me directly and I will be happy to assist you
We are responding to [redacted] by letter to provide the additional policy detail that ispertinent to the complaintAttached is a copy of our letter.Our premium audit staff contacted [redacted] today to assess the actual employeeexposures for the expired policy termWe learned that the prior employee estimate informationhad been miscommunicated to usA revised premium audit has been completed and theoutstanding premium balance has been resolved.Thank you for bringing this matter to our attention[redacted] Underwriting SpecialistCommercial Lines PlatformLiberty Mutual Insurance [redacted] , [redacted] , Indiana ***
Dear Mr [redacted] , This is in response to your June 1, correspondence to the Revdex.com regarding your policiesI appreciate the opportunity to respond to your concerns Our goal is to provide exceptional service and keep our commitmentsI apologize that we did not follow through in this instance and there was a delay in the cancellation of your policiesI have provided feedback concerning this matter to the appropriate management to review and address [redacted] This policy initiated effective June 4, with an annual premium of $1,A $down payment was remitted at the policy inception adjusting the policy balance to $1,You selected monthly Electronic Funds Transfer (EFT) as your preferred payment method for the remainder of the balance due Three $EFT payments were received (August-October) reducing the policy balance to $ You successfully completed the RightTrack program which offers an initial 5% enrollment discount and an additional discount for safe drivers, if applicable, after installation of a device and day review is completedThe final discount was applied to this policy effective September 17, lowering the annual premium from $1,to $1,Seven $EFT payments were processed (November- May) and $pro-rata credit applied for the RightTrack discount and the policy balance was lowered to $ Although we had a prior record of your request to cancel this policy, I regret we did not process the cancellation until May 14, This policy was cancelled effective May 4, at your request as you indicated alternate coverage was obtained this date However, with respect to your request for an additional refund, there is no additional refund dueThe majority of the EFT payment withdrawn in May reflected premium that was owed After a cancellation credit of $was applied to the policy balance for the unused portion of the policy term there was a $credit balance ($minus $107.02)A $refund issued to your bank account May 14, There is no further refund due [redacted] This policy also initiated effective June 4, The annual premium was $and an $down payment was remitted at the policy inceptionMonthly EFT was then setup at your request Ten $EFT payments were received (August- May) reducing the policy balance to $This policy was also cancelled effective May 4, at your request A $cancellation credit was applied for the unused portion of the policy term creating a credit balance of $No refund was issued due to the minimal amount These polices were in effect for eleven months and as shown on the enclosed billing histories, eleven payments were remittedThe premium charged appropriately reflects the premium due for coverage provided through the May 4, cancellation date Mr [redacted] , we regret your decision to cancel these policies and are sorry to have lost you as a customerIf you have further questions or concerns, please contact me directly and I will be happy to assist you Sincerely, [redacted] Enclosures
Safeco Insurance Company of [redacted] - [redacted] I am responding to your March 19, inquiryWe reviewed our records associated with the customer’s complaint Although we have no record of the customer’srequest to cancel the policy, we were able to confirm that the customer had alternative coverage effective November 5, Asa result, we are currently processing a refund of the premium paid by the customer’s mortgage company for coverage from November 5, to December 1, 2014.Thank you for the opportunity to address the customer’s complaint Sincerely, [redacted] ***Lead Compliance Analyst [redacted]
The customers allegations are not supported by the conversation our insured's representatives had with the vets that examined/treated [redacted] (Dr [redacted] & Dr [redacted] ), therefore our position stands Furthermore, it is the customers duty to ensure any treat given to their pet is done so in the appropriate portion to prevent any risk of harm While this was likely unintentional, had this taken place, we are confident this unfortunate incident would not have occurred.While we understand the customer is not pleased with our decision, there is no evidence at this time that the product was the primary cause of ***'s illness As previously mentioned, we are happy to revisit the case upon receipt of any new documentation supporting her allegations
Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This company engages in the poor business practices of delaying payments for claimsI called back the number as instructed in the letter and I am asked to verify information apparently provided by ***? I have no idea why [redacted] is involved in this issue as Liberty Mutual is responsible for repairsIf there is a bodily injury claim, the insurance of the driver of the vehicle would be involved in claims or settlementsI was not driving the car and my insurance should not be part of any of these discussionsYou went ahead and opened a claim agains [redacted] in a complete incompentent fashion, as this entire claim has been handledIt appears it the claim adjusted over three weeks to obtain a police report? is that how you would want insurance claims filed by you to be handled? In this police report it clearly says your policy holder " Operated motor vehicle in a careless or negligent manner" Is the case adjusted challenging the policy report? what are the details of the investigation being conducted? When will my vehicle be repaired??Regards, [redacted]
Dear Mrs [redacted] ,This is in response to your additional correspondence to the Revdex.com received on February 13, regarding your refund delay I appreciate the opportunity to further respond.We regret your service experience was unfavorable Our intention was only to offer you alternatives when you indicated the check we mailed to you and Mr [redacted] wasnot received After the check was reissued January 29, our records reflect we set the appropriate timeframe expectations and advised you how overnighting the check would not result in expedited delivery You continued to contact us on multiple occasions of your own accord after the check was reissued asking us to make exceptions to our implemented procedure including issuing the refund only to you I regret any miscommunication if we initially advised you an Automated Clearing House (ACH) refund was an option on February 9, We were unable to approve your request for an ACH refund as we did not receive confirmation your account is also in Mr [redacted] ’s name and our records reflect we contacted you the next day to clarify why your request could not be processed.Since we are accommodating your request to have the check redistributed to an office with the capability of issuing the refund by overnight mail, we trust that your concerns will be resolved soon.Mrs [redacted] , I will be happy to assist you if you have further questions.Sincerely, [redacted] Lead Customer Care SpecialistCustomer Care UnitPersonal Insurance Distribution Operationsphone: [redacted] fax: [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI am arguing the fact that someone from your company told me I can file the vandalism all under ONE claim regardless if it occurred on more than one occasionTo top it off the way I've been talked to by [redacted] /liberty mutual staff is unacceptableThe fact I was called a liar and was accused of vandalizing my vehicle myself and looking for an issuance payout (even though I have asked repeatedly for the check to be sent to the body shop) wasn't even addressed.Regards, [redacted]
Dear Mr***,This is in response to your January 30, correspondence to the Revdex.com regarding your homeowner policy I appreciate the opportunity to respond to your concerns Please accept my apology for any miscommunication that may have occurred resulting in this policy remaining active until cancelled for non-payment of premium I regret the difficulty you encountered with reaching a resolution to your concern and the inconvenience this matter has caused.This policy was implemented on July 10, to be effective July 18, The enclosed application signed by Ms [redacted] on July 10, confirms this policy was initiated at your request In addition, a Declarations page issued to your mortgagee by email on July 10, and July 11, and to Ms [redacted] by facsimile on July 19, This policy cancelled for non-payment of premium effective October 28, after several bills issued to you and your mortgagee remained unpaid After cancellation, a $bill issued to you November 4, due November 24, reflecting premium due for coverage provided through the October 28, cancellation date No payment was remitted and the $balance was referred to collections December 15, Liberty Mutual uses a third party vendor, Credit Collection Services (C.C.S.), to secure past due premium owed for cancelled policies Policyholders are referred to C.C.Swhen their policy has cancelled and the balance is not paid within days after the final bill due date On January 30, we were notified you did not intend to initiate this policy and we therefore amended the cancellation date retroactive to the July 18, inception date at your request The balance due was adjusted to zero There was no adverse credit reporting as a result of the previous collection activity Mr***, we are sorry to have lost you as a customer If you have further questions or concerns, please contact me directly and I will be happy to assist you.Sincerely, [redacted] Customer Care SpecialistCustomer Care UnitPersonal Insurance Distribution OperationsPhone: [redacted] Fax: [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowLiberty Mutuals' response is exactly what was communicated to us when we tried to inquire about insurance of an unoccupied homesteadThis was back in September and when we were informed of the conditions we decided our home insurance would not benefit if we continued with the policy and that is why we notified the company that we did not need the insurance but they seem to have continued insuring the property even if they knew that we knew the home would not be coveredAll they are doing now is deny the fact that we had discussed the issue several times before the end of October last yearIf we had already been informed that our home would not meet the conditions of securing insurance, why would we go ahead and accept a policy that we would not benefit fromliberty Mutual is trying to force a payment down our throats and that is totally unacceptable to usWe have insured our homes and autos with Liberty mutual for many years but this time we cannot accept their claim for its baseless Regards, [redacted]
[redacted] received the written report from Mr [redacted] through e-mail on 12/10/giving his description of what happened in the accident with our policyholder [redacted] reviewed this document along with our insured's statement and the police report prior to completing her liability investigation Mr [redacted] is stating he called the office and was advised his information was not in the claim file [redacted] had the information in her e-mail and after she finished reviewing the claim and determining liability, she uploaded Mr [redacted] 's report to the claim on 12/16/ She did have his report on 12/15/when she finalized her decision The accident occured in Massachussetts and Mr [redacted] had a stop sign He proceeded from the stop sign and made contact with our policyholder who had the right of way Mr [redacted] was considered more than 50% at fault and we denied his claim If you have any further questions, please contact me [redacted] Team Manager [redacted] ext***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowRegards, [redacted]
Dear Mr***,This is in response to your January 19, correspondence to the Revdex.com regarding your automobile policy I appreciate the opportunity to respond to your concerns This policy initiated effective October 16, 2010, subsequently renewing each year, most recently October 16, At the policy inception, you were issued a new business packet on October 7, which included the applicable short rate provision:If the policy is cancelled by you or by law, you will get a refund which is less than proportional to the time involved It will be based instead on a short rate table which compensates us for our expenses in servicing your policy.This policy was cancelled effective December 23, at your request A $refund issued to you December 29, based on the short rate cancellation provision applicable to this policy There is no further refund due Mr***, we regret your decision to cancel this policy and are sorry to have lost you as a customer A billing history is enclosed for your review If you have further questions or concerns, please contact me directly and I will be happy to assist you.Sincerely, [redacted] Customer Care SpecialistCustomer Care UnitPersonal Insurance Distribution OperationsPhone: [redacted] Fax: [redacted] Enclosure
This letter is in response to your complaint filed on January 28, with the Revdex.com regarding the payment of Diminution of Value on your vehicle, for claim number [redacted] -***The investigation of the accident has indicated that on August 26, your vehicle was damaged by a collision with our policyholder, for which we have accepted full responsibilityYour vehicle was appraised and repaired by [redacted] in Trussville, AlabamaBased on their estimate and appraisal, your vehicle was not deemed a total lossOur records indicate that your vehicle is a [redacted] , with 149,miles on it at the time of the loss and estimateDiminution of Value settlement offers to third parties are not required by law, but are extended as a courtesy and are generally not offered on vehicles with an excess of 100,milesBased on an initial review of the vehicle condition and mileage, there was no DV settlement presented given those factorsHowever, after reviewing the reports which were submitted and the pre-accident condition of the vehicle, a second offer was extended of $913, and a third offer of $1,At this time, the final offer of $1,will remain the available settlement for the Diminution of Value on your vehicleWe are comfortable with this value with consideration for the age, mileage, and condition of your vehicleAs you indicated in our discussion on January 28, 2015, your attorney, [redacted] of [redacted] , will be handling this matter going forwardAs such, all further communication will be handled directly with his office and your representative counselI hope this sufficiently answers your inquiry If you have any questions regarding this letter, please contact me at ###-###-####.Sincerely, [redacted] Team Manager,Bodily InjuryPersonal Lines Claims
This is in response to your March 16, correspondence to the Revdex.com regarding your policies I appreciate the opportunity to respond to your concerns [redacted] This policy initiated effective January 6, 2012, subsequently renewing each year, most recently January 6, You selected paperless documents and monthly Electronic Funds Transfer (EFT) as your preferred payment method at the policy inception [redacted] This policy initiated effective January 1, 2013, subsequently renewing each year, most recently January 1, You also selected paperless documents and EFT for this policy Renewal documents issued to you approximately thirty days prior to the renewal dates of your policies each year Since you selected paperless documents, an email notification issued to you advising that your renewal documents were available for viewing An EFT withdrawal notification was also included to notify you of any adjustments to your monthly payment amount Regarding your premium concerns, at Liberty Mutual Insurance, we are very serious about our obligation to offer our policyholders a competitive premium while remaining financially secure Maintaining this balance means we must periodically review our rates and make necessary adjustments Some of the factors that impact overall rates include the increasing costs of repairs, medical expenses and the frequency and severity of claims Insurance rates are also based upon the company's underlying costs and statistical data Your policy term is for one year and your premium may subsequently be adjusted at renewal There are many factors that are considered when determining the premium for a policy I am unable to specifically address why another insurer’s rates are lower than those of Liberty Mutual Insurance Each insurer rates policies according to their own rating practices as filed with the state Our rates are based on our collective loss experience in the state of Washington We review our rate plans continuously and strive to provide quality insurance at the lowest premium possible.These policies were cancelled effective March 14, at your request The rates we charged were appropriate and there are no refunds due.Mr [redacted] , we regret your decision to cancel these policies and are sorry to have lost you as a customer If you have further questions or concerns, please contact me directly and I will be happy to assist you
We are responding to [redacted] by letter to provide the additional policy detail that ispertinent to the complaintAttached is a copy of our letter.Our premium audit staff contacted [redacted] today to assess the actual employeeexposures for the expired policy termWe learned that the prior employee estimate informationhad been miscommunicated to usA revised premium audit has been completed and theoutstanding premium balance has been resolved.Thank you for bringing this matter to our attention[redacted] Underwriting SpecialistCommercial Lines PlatformLiberty Mutual Insurance [redacted] , [redacted] , Indiana ***
please find attached a letter with Liberty Mutual's response
Dear Mr [redacted] , This is in response to your June 1, correspondence to the Revdex.com regarding your policiesI appreciate the opportunity to respond to your concerns Our goal is to provide exceptional service and keep our commitmentsI apologize that we did not follow through in this instance and there was a delay in the cancellation of your policiesI have provided feedback concerning this matter to the appropriate management to review and address [redacted] This policy initiated effective June 4, with an annual premium of $1,A $down payment was remitted at the policy inception adjusting the policy balance to $1,You selected monthly Electronic Funds Transfer (EFT) as your preferred payment method for the remainder of the balance due Three $EFT payments were received (August-October) reducing the policy balance to $ You successfully completed the RightTrack program which offers an initial 5% enrollment discount and an additional discount for safe drivers, if applicable, after installation of a device and day review is completedThe final discount was applied to this policy effective September 17, lowering the annual premium from $1,to $1,Seven $EFT payments were processed (November- May) and $pro-rata credit applied for the RightTrack discount and the policy balance was lowered to $ Although we had a prior record of your request to cancel this policy, I regret we did not process the cancellation until May 14, This policy was cancelled effective May 4, at your request as you indicated alternate coverage was obtained this date However, with respect to your request for an additional refund, there is no additional refund dueThe majority of the EFT payment withdrawn in May reflected premium that was owed After a cancellation credit of $was applied to the policy balance for the unused portion of the policy term there was a $credit balance ($minus $107.02)A $refund issued to your bank account May 14, There is no further refund due [redacted] This policy also initiated effective June 4, The annual premium was $and an $down payment was remitted at the policy inceptionMonthly EFT was then setup at your request Ten $EFT payments were received (August- May) reducing the policy balance to $This policy was also cancelled effective May 4, at your request A $cancellation credit was applied for the unused portion of the policy term creating a credit balance of $No refund was issued due to the minimal amount These polices were in effect for eleven months and as shown on the enclosed billing histories, eleven payments were remittedThe premium charged appropriately reflects the premium due for coverage provided through the May 4, cancellation date Mr [redacted] , we regret your decision to cancel these policies and are sorry to have lost you as a customerIf you have further questions or concerns, please contact me directly and I will be happy to assist you Sincerely, [redacted] Enclosures
Safeco Insurance Company of [redacted] - [redacted] I am responding to your March 19, inquiryWe reviewed our records associated with the customer’s complaint Although we have no record of the customer’srequest to cancel the policy, we were able to confirm that the customer had alternative coverage effective November 5, Asa result, we are currently processing a refund of the premium paid by the customer’s mortgage company for coverage from November 5, to December 1, 2014.Thank you for the opportunity to address the customer’s complaint Sincerely, [redacted] ***Lead Compliance Analyst [redacted]
The guest has now accepted and signed the attached settlement release [redacted] Claims Mgr II [redacted] , # [redacted] , FL ***
Good afternoon,Attached is the response from the Team Manager.Thank you
The customers allegations are not supported by the conversation our insured's representatives had with the vets that examined/treated [redacted] (Dr [redacted] & Dr [redacted] ), therefore our position stands Furthermore, it is the customers duty to ensure any treat given to their pet is done so in the appropriate portion to prevent any risk of harm While this was likely unintentional, had this taken place, we are confident this unfortunate incident would not have occurred.While we understand the customer is not pleased with our decision, there is no evidence at this time that the product was the primary cause of ***'s illness As previously mentioned, we are happy to revisit the case upon receipt of any new documentation supporting her allegations
Liberty Mutual Response [redacted] [redacted] @Libertymutual.com###-###-####, Ext
Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This company engages in the poor business practices of delaying payments for claimsI called back the number as instructed in the letter and I am asked to verify information apparently provided by ***? I have no idea why [redacted] is involved in this issue as Liberty Mutual is responsible for repairsIf there is a bodily injury claim, the insurance of the driver of the vehicle would be involved in claims or settlementsI was not driving the car and my insurance should not be part of any of these discussionsYou went ahead and opened a claim agains [redacted] in a complete incompentent fashion, as this entire claim has been handledIt appears it the claim adjusted over three weeks to obtain a police report? is that how you would want insurance claims filed by you to be handled? In this police report it clearly says your policy holder " Operated motor vehicle in a careless or negligent manner" Is the case adjusted challenging the policy report? what are the details of the investigation being conducted? When will my vehicle be repaired??Regards, [redacted]
Response added by: [redacted] | Claims Team ManagerLiberty Mutual Insurance | Helmsman Management Services [redacted]
attached is our response letter
Dear Mrs [redacted] ,This is in response to your additional correspondence to the Revdex.com received on February 13, regarding your refund delay I appreciate the opportunity to further respond.We regret your service experience was unfavorable Our intention was only to offer you alternatives when you indicated the check we mailed to you and Mr [redacted] wasnot received After the check was reissued January 29, our records reflect we set the appropriate timeframe expectations and advised you how overnighting the check would not result in expedited delivery You continued to contact us on multiple occasions of your own accord after the check was reissued asking us to make exceptions to our implemented procedure including issuing the refund only to you I regret any miscommunication if we initially advised you an Automated Clearing House (ACH) refund was an option on February 9, We were unable to approve your request for an ACH refund as we did not receive confirmation your account is also in Mr [redacted] ’s name and our records reflect we contacted you the next day to clarify why your request could not be processed.Since we are accommodating your request to have the check redistributed to an office with the capability of issuing the refund by overnight mail, we trust that your concerns will be resolved soon.Mrs [redacted] , I will be happy to assist you if you have further questions.Sincerely, [redacted] Lead Customer Care SpecialistCustomer Care UnitPersonal Insurance Distribution Operationsphone: [redacted] fax: [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI am arguing the fact that someone from your company told me I can file the vandalism all under ONE claim regardless if it occurred on more than one occasionTo top it off the way I've been talked to by [redacted] /liberty mutual staff is unacceptableThe fact I was called a liar and was accused of vandalizing my vehicle myself and looking for an issuance payout (even though I have asked repeatedly for the check to be sent to the body shop) wasn't even addressed.Regards, [redacted]
Dear Mr***,This is in response to your January 30, correspondence to the Revdex.com regarding your homeowner policy I appreciate the opportunity to respond to your concerns Please accept my apology for any miscommunication that may have occurred resulting in this policy remaining active until cancelled for non-payment of premium I regret the difficulty you encountered with reaching a resolution to your concern and the inconvenience this matter has caused.This policy was implemented on July 10, to be effective July 18, The enclosed application signed by Ms [redacted] on July 10, confirms this policy was initiated at your request In addition, a Declarations page issued to your mortgagee by email on July 10, and July 11, and to Ms [redacted] by facsimile on July 19, This policy cancelled for non-payment of premium effective October 28, after several bills issued to you and your mortgagee remained unpaid After cancellation, a $bill issued to you November 4, due November 24, reflecting premium due for coverage provided through the October 28, cancellation date No payment was remitted and the $balance was referred to collections December 15, Liberty Mutual uses a third party vendor, Credit Collection Services (C.C.S.), to secure past due premium owed for cancelled policies Policyholders are referred to C.C.Swhen their policy has cancelled and the balance is not paid within days after the final bill due date On January 30, we were notified you did not intend to initiate this policy and we therefore amended the cancellation date retroactive to the July 18, inception date at your request The balance due was adjusted to zero There was no adverse credit reporting as a result of the previous collection activity Mr***, we are sorry to have lost you as a customer If you have further questions or concerns, please contact me directly and I will be happy to assist you.Sincerely, [redacted] Customer Care SpecialistCustomer Care UnitPersonal Insurance Distribution OperationsPhone: [redacted] Fax: [redacted]