Good Afternoon,Thank you for forwarding the below response I have reviewed the response and found a couple of things that need to be addressed.I called Liberty Mutual on 5/12/to ensure a claim was filed I then contacted the adjuster, [redacted] ***, and let him know I would be handling the subrogation on behalf of [redacted] *** On 5/16/14, I emailed the adjuster the estimate and discussed me ensuring our vendor provides thorough itemization in their final billing The photos were emailed on 5/21/and the police report was sent the next day I heard nothing back from the adjuster until I emailed the final invoice on 7/15/ It was then Mr [redacted] told me he was no longer working the claim It was not a surprise I was managing this claim There was no intential delay of document submission, I sent the necessary information the day the documentation was available to me Mr [redacted] had my contact information and would have no legitimate excuse to circumvent me and mail the payment to the damaged branch, sans the assessment Liberty Mutual had paid forThis would be the equivalent of me mailing claim documentation to Liberty Mutual headquarters and hoping they know what the documentation was about and who it was to be sent to Not only did Mr [redacted] do it, the third adjuster, [redacted] did it as well Please see the attached correspondence to Ms [redacted] that clearly detailed pay instructions.No attempt was made by [redacted] ***, [redacted] or [redacted] discuss the assessment v charges assessment I wasn't aware an assessment was done by Liberty Mutual as a copy was not provided to me until very recentYou will see in the attached correspondence that I tried to discuss the discrepencises in charges with the adjusters but you will not see a response to any attempt as there wasn't one The third adjuster's method of handling was to ignore the communication and simply reissue the same insufficient payment At this point I emailed [redacted] (adjuster's supervisor) to request her assistance in resolving this matter She suggested I have my vendor and her assessor discuss the charges and see if the matter could be resolved I emailed all parties involved requesting our vendor and the assessor communicate and try to come to a resolution Within minutes their assessor email back and refused to discuss the charges v assessment See attachment for copy of said communicationI am pleased to see Liberty Mutual has agreed to have their assessment reviewed by an IPN I will also be having both our assessments reviewed by an IPN Considering the handling of this claim thus far, I do not trust the Liberty Mutual results to be unbias and will not agree upon an outcome based solely on data paid for by Liberty Mutual I would be open to the Revdex.com recommending a IPN completely unrelated to either party to ensure fair results? I am open to suggestions that do not involve a resolution being decided by information provided solely by the adverse party.Regards, [redacted] Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Liberty Mutual failed to respond to my complaintThe only Statement I found in the message they sent was " This is my response to your inquiry" The matter these people conduct business is ridiculousI was never added to my homeowners insurance policy even though my husband stated he is married and am on the deed to the houseThe sales agent never called back after I left his office messages trying to rectify the matter and get my policy explained I have already decided to not renew our policy with Liberty MutualAll I have left to say is buyer beware: This company has mistakenly sent me another policy holder's confidential information during the time my claim was being processedSloppy work Regards, [redacted]
Dear Mr [redacted] ,This is in response to your January 16, correspondence to the Revdex.com regarding your automobile policy I appreciate the opportunity to respond to your concerns We have reviewed your request to cancel this policy effective November 23, 2014; however, we have not received the 2A form (Transfer of Insurance) from your current insurer In the state of Massachusetts, the new insurer must notify the prior carrier before the cancellation may be processed The most common form of verification is a 2A form bearing the registry stamp of the new insurer and on company letterhead issued by the new insurer or signed by the producer for the new policy Our records reflect we discussed this requirement with you numerous occasions, most recently December 21, However, I regret we have not received the requested documentation.Upon receipt of the 2A form, I will cancel this policy and the balance due will be adjusted accordingly This document may be forwarded to me as an email attachment or sent by facsimile to the fax number listed below Mr [redacted] , we regret your decision to cancel this policy If you have further questions or concerns, please contact me directly and I will be happy to assist you.Sincerely, [redacted] Customer Care SpecialistCustomer Care UnitPersonal Insurance Distribution OperationsPhone: [redacted] Fax: [redacted] @libertymutual.com
My landlord gave me the claim number and want me to file the claims against their insurance company which is Liberty Mutual InsuranceI did not sign any agreement with Liberty Mutual Insurance adjuster regarding to my loss I turn in my loss items list on October 11, and it on Saturday morning The police department day is the maybe because the weekend Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted] ***
While we understand that the consumer disagrees with our position on this matter, they have notprovided any additional/new information in their rebuttal At this time our position remains the sameand we would ask that you close this file.Should the consumer submit new information regarding this dispute, we will be happy to review andrespond.Thank you, [redacted] ***
Good Afternoon,Thank you for forwarding the below response I have reviewed the response and found a couple of things that need to be addressed.I called Liberty Mutual on 5/12/to ensure a claim was filed I then contacted the adjuster, [redacted] ***, and let him know I would be handling the subrogation on behalf of [redacted] *** On 5/16/14, I emailed the adjuster the estimate and discussed me ensuring our vendor provides thorough itemization in their final billing The photos were emailed on 5/21/and the police report was sent the next day I heard nothing back from the adjuster until I emailed the final invoice on 7/15/ It was then Mr [redacted] told me he was no longer working the claim It was not a surprise I was managing this claim There was no intential delay of document submission, I sent the necessary information the day the documentation was available to me Mr [redacted] had my contact information and would have no legitimate excuse to circumvent me and mail the payment to the damaged branch, sans the assessment Liberty Mutual had paid forThis would be the equivalent of me mailing claim documentation to Liberty Mutual headquarters and hoping they know what the documentation was about and who it was to be sent to Not only did Mr [redacted] do it, the third adjuster, [redacted] did it as well Please see the attached correspondence to Ms [redacted] that clearly detailed pay instructions.No attempt was made by [redacted] ***, [redacted] or [redacted] discuss the assessment v charges assessment I wasn't aware an assessment was done by Liberty Mutual as a copy was not provided to me until very recentYou will see in the attached correspondence that I tried to discuss the discrepencises in charges with the adjusters but you will not see a response to any attempt as there wasn't one The third adjuster's method of handling was to ignore the communication and simply reissue the same insufficient payment At this point I emailed [redacted] (adjuster's supervisor) to request her assistance in resolving this matter She suggested I have my vendor and her assessor discuss the charges and see if the matter could be resolved I emailed all parties involved requesting our vendor and the assessor communicate and try to come to a resolution Within minutes their assessor email back and refused to discuss the charges v assessment See attachment for copy of said communicationI am pleased to see Liberty Mutual has agreed to have their assessment reviewed by an IPN I will also be having both our assessments reviewed by an IPN Considering the handling of this claim thus far, I do not trust the Liberty Mutual results to be unbias and will not agree upon an outcome based solely on data paid for by Liberty Mutual I would be open to the Revdex.com recommending a IPN completely unrelated to either party to ensure fair results? I am open to suggestions that do not involve a resolution being decided by information provided solely by the adverse party.Regards, [redacted] Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted]
Ms***, Please find our response to this matter enclosed [redacted] SrBusiness Analyst
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Liberty Mutual failed to respond to my complaintThe only Statement I found in the message they sent was " This is my response to your inquiry" The matter these people conduct business is ridiculousI was never added to my homeowners insurance policy even though my husband stated he is married and am on the deed to the houseThe sales agent never called back after I left his office messages trying to rectify the matter and get my policy explained I have already decided to not renew our policy with Liberty MutualAll I have left to say is buyer beware: This company has mistakenly sent me another policy holder's confidential information during the time my claim was being processedSloppy work Regards, [redacted]
Dear Mr [redacted] ,This is in response to your January 16, correspondence to the Revdex.com regarding your automobile policy I appreciate the opportunity to respond to your concerns We have reviewed your request to cancel this policy effective November 23, 2014; however, we have not received the 2A form (Transfer of Insurance) from your current insurer In the state of Massachusetts, the new insurer must notify the prior carrier before the cancellation may be processed The most common form of verification is a 2A form bearing the registry stamp of the new insurer and on company letterhead issued by the new insurer or signed by the producer for the new policy Our records reflect we discussed this requirement with you numerous occasions, most recently December 21, However, I regret we have not received the requested documentation.Upon receipt of the 2A form, I will cancel this policy and the balance due will be adjusted accordingly This document may be forwarded to me as an email attachment or sent by facsimile to the fax number listed below Mr [redacted] , we regret your decision to cancel this policy If you have further questions or concerns, please contact me directly and I will be happy to assist you.Sincerely, [redacted] Customer Care SpecialistCustomer Care UnitPersonal Insurance Distribution OperationsPhone: [redacted] Fax: [redacted] @libertymutual.com
My landlord gave me the claim number and want me to file the claims against their insurance company which is Liberty Mutual InsuranceI did not sign any agreement with Liberty Mutual Insurance adjuster regarding to my loss I turn in my loss items list on October 11, and it on Saturday morning The police department day is the maybe because the weekend Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted] ***
While we understand that the consumer disagrees with our position on this matter, they have notprovided any additional/new information in their rebuttal At this time our position remains the sameand we would ask that you close this file.Should the consumer submit new information regarding this dispute, we will be happy to review andrespond.Thank you, [redacted] ***