Advanced Merchant Services, Inc.

I apologize for any inconvenienceThe calls were to provide an updated credit card machine for freeThe phone number ###-###-#### has been removed from our data base

We apologize for the confusionWe are contacting the merchant by phone and will provide both a rate review and cancellation optionWe hope we can satisfy their needs with one of the choices we provide

We apologize for the misunderstanding, we do feel that properly disclosedHowever, we have received the machine back and to settle the complaint, we will write off the $early termination fee as requested. Regards,Advanced Merchant Services

I apologize for this inconvenienceI'm not sure why the system kept calling you, we have re-added ###-###-#### to our company wide do not call list

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I will be happy to resolve this matter IN actuality, the machine was returned in december and request to close the account even earlier But in an effort to resolve the matter, we will pay the final fee as indicated
Regards,
*** ***

Good Afternoon - We apologize for any confusionBased on the contract date being within days, we are willing to accept the requested settlement and waive the early termination feePlease return the equipment and we will cancel without the fee. Regards,Advanced Merchant Services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
*** *** *** *** *** *** ** ** *** ** *** *** *** ***

Good afternoon,
We apologize for any misunderstanding Mrs. [redacted] had. According to our records, she received the free terminal as agreed in June of this year and has been using it. We have not received the machine back to date. If she wants to cancel, we would need a letter of cancellation and...

the terminal itself returned to our office.
Advanced Merchant Services, Inc [redacted]
If it's already been sent, please provide the tracking info. Upon receipt we are willing to close the account without the contractually agreed upon $495.00 early termination fee to settle the claim.
Regards,
Advanced Merchant Services, Inc

First of all, We would like to apologize for any confusion. We'd also like to point out after pulling the calls that Christie (the owner who made the complaint) was never spoken to. Our office only spoke to a lady named Trish. On the recording, the sales person did clearly identify ourselves as...

Advanced Merchant Services and did not say anything about "terminating their services" just let Trish know her equipment is completely outdated and does not properly accept the EMV "Chip" cards. Trish indicated they are processing with a Nurit 2085 which is not a compliant machine so she sent her the paperwork, got it back before days end.  When Trish called back and didn't want to move forward [redacted] (the sales person) gave her the spiel about her current processor not upgrading her for a year and a half, she still didn't want to move forward, so [redacted] said okay and shredded the paperwork.  Please note; the paperwork has been shredded. It was never even submitted for approval. There was not a credit pull, there will be no billing. We apologize for any confusion however the misunderstanding has been remedied as requested.

We will submit the $35 refund as agreed.

I am rejecting this response because: Taking my number off the list of businesses they call does not change the fact that their...

voicemail messages are dishonest. In fact I received another identical, dishonest message on the 17th (two days ago), showing that they have not changed their policy about leaving dishonest messages.
Regards,
[redacted]

Good Afternoon,
This merchant was approved in July of 2015 and sent the free terminal as requested. We did not receive a cancellation letter or our terminal back until Jan 2016, six months later. The billing was as per the contract based on the services being rendered. We couldn't have cancelled...

the account without a request of cancellation and receipt of our equipment which just occurred this month. Jan 2016 will be the final draft and we will close the account as requested with the final contractual fees. Merchants have 60 days to cancel without any early termination fee, in this case it was over six months. However, as requested we will close the account and process the final bill.

We have already resolved this issue with the merchant and issued the full refund requested.  Regards, Advanced Merchant Services

We outsource our marketing efforts to a National Company that follows the regulations of each State. However, Phone number, ###-###-#### has been removed from our database as requested.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and solves my problem. I still hope, in the future, that their representatives, disclose they aren't from people's current provider. Simply hearing or seeing the name isn't very helpful to many who's provider's name is very similar. 
Regards,
[redacted]

RE: CUSTOMER EXPERIENCE INFORMATION
Customer Information:
[redacted]
[redacted] **
Daytime Phone: ###-###-####
Evening Phone: ###-###-####
E-mail: [redacted]
To whom it may concern,
Our sincerest apologies for this poor experience. We do...

not typically do in field, on-site installations. Our equipment is shipped programmed and all you do is plug it in. We do a training on the phone.
Options; we are happy to train the merchant via the telephone or she can return our equipment and we will cancel the account as requested once we've receive it.
It would need to be shipped with a written request to cancel.
Advanced Merchant Services, Inc
[redacted]

[To assist us in bringing this matter to a close,...

you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I'm not sure why you're saying this, I called in and they told me they don't charge until second month, I've sent in the request for a refund of $35 but I never said cancel the account.   
Regards,
[redacted]

Billing occurs based on when the merchant account was approved as per the signed agreement. To satisfy the frustration, we are more than willing to refund the amount we charged, $35. We cannot refund fees we didn't charge (a bank nsf)

[A default letter is provided here which indicates your acceptance of the business's response.  If you...

wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Good Afternoon, According to our records while we did receive a request of cancellation via a phone call, we were waiting for written notice and the return of the equipment as per our instructions on that call. Upon receipt of the equipment, the account was closed. It is now fully closed and...

there will be no additional billing. We are willing to reimburse one months fees based on the misunderstanding. Please confirm this is satisfactory.Regards,Advanced Merchant Services