Advanced Reservation Systems Inc

aRes Travel was able to confirm the tickets were not used and have therefore refunded the customer minus a 15% re-stocking fee for the ticket The refund was issued on 8/10/so the customer should see this refund on their credit card now We also left a message informing the customer
of this refund

We are sorry you have not received your $card. We have reached out to the company that the card was ordered from and confirmed your email address is correct. Attached you will find a receipt dated 4/11/for a $virtual gift card that was emailed to ***@yahoo.comSomeone
from our company will be reaching out to work with you and be certain the card that was issued to you is receivedThank you

It appears there was an oversight when the refund was processed Instead of processing a $refund a $refund was processed instead We apologize for the error and have refunded the additional $to the credit card on fileThank you

Thank you for bringing the park closure to our attention and we are sorry you encountered this situationOur reservation system works in securing the rooms and dates requested by the consumer. All references to the waterpark have been removed from the hotel listingWe have gone ahead
and refunded the requested $to the credit card we have on file. Thank you

Since we have confirmed our policy and fees are listed appropriately, the $cancellation fee will be upheld

We have refunded the requested amount

This transaction was voided on the same day and funds were released on 9/29/This is now a matter of the guest's bank refunding the money to their account

This transaction was voided on the same day and funds were released on 9/29/This is now a matter of the guest's bank refunding the money to their account

Thank you for bringing the park closure to our attention and we are sorry you encountered this situationOur reservation system works in securing the rooms and dates requested by the consumer. All references to the waterpark have been removed from the hotel listingWe have gone ahead
and refunded the requested $to the credit card we have on file. Thank you

aRes Travel was able to confirm the tickets were not used and have therefore refunded the customer minus a 15% re-stocking fee for the ticket The refund was issued on 8/10/so the customer should see this refund on their credit card now We also left a message informing the customer
of this refund

We are happy to discuss options. Feel free to contact us

We apologize for any confusion regarding your prepaid package through our serviceLooking into the matter, we were able to confirm that the $charged on January 17th was the same total amount presented to you online at check out when you made your reservationAs explained over
the phone, the hotel erroneously revealed our direct billing rate; which is only available to us as a wholesalerWe have attached a copy of your confirmation that details the total charge displayed at the end of the transaction and that was also sent to your email immediately after purchaseWe take your concern of being overcharged very seriously but do see that you selected and agreed to this package rate online yourselfIf there was an issue with the $booked we could have been contacted somewhere between Jan-Mar to assist with finding a lower-priced optionAgain, we do apologize for the hotel's mistake but do see we have provided you with the exact pricing you selected at the time of booking

It appears there was an oversight when the refund was processed Instead of processing a $refund a $refund was processed instead We apologize for the error and have refunded the additional $to the credit card on fileThank you

ARES
We
have looked into your claim regarding not being advised of the $cancellation
fee and we do see that our cancel policy with fee is noted prior to completing
the booking.
Our
terms and conditions you agreed to online informs you that all cancellations
must be done through our service and states the time needed for notice with its
associated feeListing the hotel's one day notice serves as reference to the
final day we can send a cancellation and does not release you from said terms
The fee itself is not in place as a penalty, but as a way of covering the cost
associated with producing the order.
Since
we have confirmed our policy and fees are listed appropriately, the $
cancellation fee will be upheld

Thank you so kindly for your patienceWe are still waiting to hear back from our direct contact on this matterHowever as a courtesy, we will proceed with the refund as previously agreed uponPlease allow from 7-business days to reflect back into your accountThank you

Revdex.com:
I have
reviewed the? response made by the business in reference to complaint ID [redacted], and find that this resolution was timely and satisfactory to me? The business has already sent me proof of this action, and I consider this case resolved? Thank you for your expediency!
Regards,
[redacted]

We have refunded the requested amount

Thank you so kindly for your patienceWe are still waiting to hear back from our direct contact on this matterHowever as a courtesy, we will proceed with the refund as previously agreed uponPlease allow from 7-business days to reflect back into your accountThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I would be willing to discuss it also. Please send me a contact number and name, but in the mean time I am sending copies of my bills to Revdex.com.  Also, if hotel stay is not something easy enough for you I would be willing to take some free tickets to [redacted] for 5 adults and 1 child or 4 adults and 2 child tickets. I feel with your response is still so vague about your operating tactics. Thank you for your quick return message.  [redacted] / Business Owner 20 yrs. [redacted] Fl.   ( I will fax over copies today to Revdex.com)

We apologize for any confusion regarding your prepaid package through our service. Looking into the matter, we were able to confirm that the $472.60 charged on January 17th was the same total amount presented to you online at check out when you made your reservation. As explained over...

the phone, the hotel erroneously revealed our direct billing rate; which is only available to us as a wholesaler. We have attached a copy of your confirmation that details the total charge displayed at the end of the transaction and that was also sent to your email immediately after purchase. We take your concern of being overcharged very seriously but do see that you selected and agreed to this package rate online yourself. If there was an issue with the $472.60 booked we could have been contacted somewhere between Jan-Mar to assist with finding a lower-priced option. Again, we do apologize for the hotel's mistake but do see we have provided you with the exact pricing you selected at the time of booking.