Advantaclean Environmental of West Knoxville

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11789498, and have determined that this proposed action would not resolve my complaint Then I request another replacement if I cannot get it fixed at a local store.This phone is non functional, and is within the days of the replacement warranty Regards,

Mr [redacted] The phone you filed a complaint for was an [redacted] * As you may or may not be aware the defect is related to the [redacted] touch disease based on the issue described in the video you provided If you are not aware, you can [redacted] touch desease and you will notice that there's a manufacturer defects with the [redacted] * Our goal is your satisfaction You notified us of the issue yesterday evening and you will be contacted today by our customer service representative to resolve your issue to your satisfaction You can be rest assured that you will receive another replacement hopefully that will not have the issue repeating.Thank You for your understanding!

The customer is in contact with our service agents and we have asked the customer provide proof/pictures of charger/power supply used to charge so we can determine if the issue is a result of customer using an after market charger/power supply Upon receiving we will determine if the failure is due to the customer using an after market charger We have a software that verifies every single functionality of the device during QA process and the phone had no issue what so ever when it left our facility.Between the time customer received the replacement and today, the customer may have damaged the phone or exposed it to weather conditions where it may have been damaged We have done our best to resolve and we regretfully do not see resolving this issue to customers satisfaction, unfortunately in this case with all the attempts we have made

We followed up with the claims administrator in regards to the status of your claim You have a check in the amount of $for purchase of laptop being sent to you as the laptop was beyond repair If you have any questions or need assistance to clarify the issue, please contact [email protected] for assistance

Mr [redacted] ,You purchased plans though us back in On one of them you filed a claim in and your claim was processed for repair and you received a reimbursement of $ Back in we were an agent reselling protection plans and the company whose protection we sold to you went out of business We therefore took it upon ourselves to cancel policies and issue reimbursement Your policy was cancelled and you have been issued s a prorated refund for the time your policy was active You purchased a year policy in that was set to expire in This policy was cancelled and you were issued a pro-rata refund in via [redacted] and since you contacted us and claimed you didn't receive the refund in when policy was cancelled, we verified and re-issue the reimbursement to you immediately upon you reaching out to us.We apologize any inconvenience this may have caused you, but our intent and actions clearly stand in contradiction to your claim However, please contact our customer service and we will be happy to issue you a $dining gift card for the inconvenience

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I contacted securranty today at 2:CST and asked for the dining card to be sent to meI was told "accounting will be notified" and I provided my addressI will contact the Revdex.com if the card hasn't arrived in daysThanks again for your prompt assistance in this matter [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to meI would like a full refund of 99$ to resolve this issueThank you

A check is not issued until the customer accepts a settlement offer The receipt provided is from the for purchase of the original device If the customer has used the settlement to purchase a similar device and it has cost the customer higher than the settlement amount, we would like the customer to provide a receipt of a replacement purchase higher than settlement amount and we are willing to go out of our requirement and provide additional reimbursement The customer is failing to account for the fact that he has used the device for about years We are making our best efforts to be accommodating but we cannot simply issue additional reimbursement because the customer simply files a complaint We have to validate a complaint

We have informed the customer and explained to customer that as per terms & conditions, we can either repair, replace or provide a cash out settlement for the television As part of the settlement, depreciation is factored in The customer used the television for 1/years and the
fact that TV is so old we are unable to repair or replace the TV Thus we provided a cash settlement factoring the depreciation of the television Customer finds the settlement offer as per the terms & conditions unacceptable We informed him that we could not agree to a settlement of his choice simply because he threatened to file a complaint We informed him that we are guided by the terms & conditions of his protection plan for the TV We have made best efforts to respond to customer and explain, but the customer finds the resolution unacceptable He is failing to understand that he cannot use a Television for 1/years and expect TV to be replaced or be reimbursed the original purchase price of television without factoring in his use of the TV for 41/years.We are not sure how we can reach a resolution with the customer

Most Recent MessageDate Sent: 1/9/8:51:AMWe regretfully disagree with the complaint. We have a very stringent QA process at our repair depot that fully tests the phones and we even recorded a video of a fully working phone sent to customer prior to shipping this time The only other reason the customer have this issue of "charging' is if the customer is not using OEM or Certified charger which can cause the issue.The customer has from the outset requesting to have the phone replaced at *** However, as per the terms & conditions we have shipped customer multiple phones to insure his satisfaction We have gone above and beyondHe did have a valid complaint with one replacement as it was a result of an *** software bug which is widely reported in the news We even honored and provided the replacement which was a result of software bug Our view is the customer is making these unfounded claims just so he can have his phone replaced at *** We have gone above and beyond to accommodate the customer and now feel that the we cannot resolve this matter with the customer We regretfully ask Revdex.com to close complaint as unresolved We have exhausted many attempts to resolve, but the customers insistence to receive a replacement through *** every time we ship a replacement is something we cannot accommodate after replacements providedAll our replacements are like new devices and fully functional

So we're copy/pasting now? I have already responded to thisHere it is again:Securranty is once again taking us around in circlesThey are refusing to honor their warranty and are just making up new rules as they go alongNowhere in the terms of the warranty they sold me, does it mention any requirement on the customer a separate future order in order to validate the first warranty, yet they keep asking me to provide a receipt of a separate irrelevant purchaseAdditionally, the terms of the warranty make no mention that the warranty loses value with time, yet they have reduced the value of it when it came to pay outWhat's the point of basing a warranty's price on device price if the payout ends up being arbitrary? I have done my part and provided them with all the documentation they require as per the terms of the warranty they sold meSecurranty on the other hand did not complete their end of the transaction and they are they ones who owe me - not the other way aroundThe have my money and my laptop, and now they want my time

We are issuing you a credit of $for the inconvenience you experienced Also, we believe you are working with our claims representative to resolve your claim issuePlease expect to see a refund processed to you via *** within to hours We apologize for the inconvenience

The initial replacement was the original phone being repairedThe final replacement we shipped was a totally different phoneWe have records of IMEI Unfortunately and regretfully, we will not be able to resolve the complaint with this customer based on the response which we feel is not accurately reflecting the issue as occurred

Apparently there was some miscommunication between customer and repair depot The part could not be procured to repair the TV and therefore the customer was offered a cash settlement for repair of TV and customer claim was fulfilled

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I have not been using after market chargersI will provide the information when I get home and can take a photo.This is all an excuse for sending bad replacement devices, that were probably sent in for repair by someone elseThe first three devices were all the same IMEI, and they did not accept it was non functional until I sent a video of the problemApparently their inspection / device review does not detect all problems.At this point, If I was refunded just the cost of the warranty and deductible I would just take the loss and buy another phone
Regards,

The TV is too old and beyond economic repair if the cost of the repair exceeds the current value of a device that is over years old We understand your concern, but one thing you are failing to factor in is the fact that you used the TV for years and you feel that the depreciation of years of use should not be factored in the settlement offer when that's a standard practice with service contracts in the industry

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me? I contacted securranty today at 2:CST and asked for the dining card to be sent to meI was told "accounting will be notified" and I provided my addressI will contact the Revdex.com if the card hasn't arrived in daysThanks again for your prompt assistance in this matter*** ***

Mr[redacted],You purchased plans though us back in ? On one of them you filed a claim in and your claim was processed for repair and you received a reimbursement of $? Back in we were an agent reselling protection plans and the company whose protection we sold to you
went out of business? We therefore took it upon ourselves to cancel policies and issue reimbursement? Your policy was cancelled and you have been issued s a prorated refund for the time your policy was active? You purchased a year policy in that was set to expire in ? This policy was cancelled and you were issued a pro-rata refund in via [redacted] and since you contacted us and claimed you didn't receive the refund in when policy was cancelled, we verified and re-issue the reimbursement to you immediately upon you reaching out to us.We apologize any inconvenience this may have caused you, but our intent and actions clearly stand in contradiction to your claim? However, please contact our customer service and we will be happy to issue you a $dining gift card for the inconvenience

The customer is in contact with our service agents and we have asked the customer provide proof/pictures of charger/power supply used to charge so we can determine if the issue is a result of customer using an after market charger/power supply? Upon receiving we will determine if the failure is due to the customer using an after market charger? We have a software that verifies every single functionality of the device during QA process and the phone had no issue what so ever when it left our facility.Between the time customer received the replacement and today, the customer may have damaged the phone or exposed it to weather conditions where it may have been damaged? We have done our best to resolve and we regretfully do not see resolving this issue to customers satisfaction, unfortunately in this case with all the attempts we have made

We followed up with the claims administrator in regards to the status of your claim.  You have a check in the amount of $329 for purchase of laptop being sent to you as the laptop was beyond repair.  If you have any questions or need assistance to clarify the issue, please contact...

[email protected] for assistance.