Advantaclean Environmental of West Knoxville

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11789498, and have determined that this proposed action would not resolve my complaint.  
  Then I request another replacement if I cannot get it fixed at a local store.This phone is non functional, and is within the 30 days of the replacement warranty
Regards,

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

[redacted]You currently have 2 active policies with Securranty.  The policy that you filed a claim on is a monthly policy with a premium of $5.99/month.  The monthly policies have always come with a deductible.  You have another pre-pay policy where you pre-paid for 2 years of...

coverage for, which does not have a deductible.  We did have a promotion on 2 year prepaid policies last year that came with a zero deductible.  In reviewing your account history, you had 3 other policies that you purchased back in 2012 that have expired, that came with a deductible.    We hope this clarifies any confusion and resolves the matter.  If you still have questions, please do not hesitate to contact our [redacted] with your contact information and the subject and they will call you to explain the details of your policy to eliminate any confusion.Thank you for your business and being a customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I placed a claim for a Iphone 9/2016. Since that time, the company sent me 4 new phones, none of which worked for more than a few weeks. The first three times, they sent me the same phone without fixing the problem I complained about. (screen issues). Finally I brought the phone to [redacted], who said it cannot be repaired. Securranty then sent me another Iphone 6. After 3 weeks, with normal use, and no physical damage, the phone stopped working. It does not turn on or take a charge. Again I went to [redacted] and they want to replace it for 299.00 plus tax. that is 4 phones in 4 months, all not working.I would like to be reimbursed for the phone to be repaired at a Local [redacted] store which was quoted to me as 299.99 plus tax. Their replacement phones clearly do not work, and waiting for a 5th replacement does not seem reasonable.
Regards,

Mr. [redacted] The phone you filed a complaint for was an [redacted].  As you may or may not be aware the defect is related to the [redacted] touch disease based on the issue described in the video you provided.  If you are not aware, you can [redacted] touch desease and you will...

notice that there's a manufacturer defects with the [redacted].  Our goal is your satisfaction.  You notified us of the issue yesterday evening and you will be contacted today by our customer service representative to resolve your issue to your satisfaction.  You can be rest assured that you will receive another replacement hopefully that will not have the issue repeating.Thank You for your understanding!

[redacted] We do allow customers to do local repair at our discretion.  Otherwise we will do a 5 day repair with postage paid by us.  The claims administrator for reasons did not authorize local repair.  We are happy to process your claim and we did make an exemption for you to...

have it repaired locally for reasons you stated with a $75 deductible.  If both options are unacceptable to you, we are happy to cancel your plan issue a full refund of your plan.Please let us know how you wish to proceed.  If you would have chosen the 5 day option after you filed the claim you would have had your phone repaired and back.   We are willing to fully stand behind our commitment to have your phone repaired and have given  you 2 options.  Thank you and we appreciate your cooperation for a resolution and respect your concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
The tv is not to old to be repaired.  The repair person in the area is no longer available.  It can be repaired and repairing it would be acceptable.  There is no reason to have insurance if they are just going to refund you the purchase amount of the insurance.  I requested to speak with a supervisor but this did not happen.  I also do not know how they figured a 72 inch 1080 tv would only be valued at $130.00
Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I would like a full refund of 99$ to resolve this issue. Thank you