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Covert Ford is currently working with our attorneys to come to some sort of negotiated agreement Covert Fords attorneys will be in touch with customers attorney to try to come to a reasonable settlement.Thanks,Covert Ford

Complaint: [redacted] I am rejecting this response because: I am still having the same issue plus a few more I have been having since AprilI don’t understand I did not purchase the truck from ford I purchased it from covert fordThey should stand behind the product they sellIf they are not able to stand behind it they should not sell it Yes I was a long time customer to covert ford and not only have I purchased probably vehicles from them between mew my wife and my company I have probably sent twice that many to deal with [redacted] This is the reason I thought I would get a little better treatment [redacted] did offer to trade my brand new truck in for another just like it if I paid them 12,they cant fix itThey will not stand behind itAnd im supposed to pay 12,to get out of itPoor customer serviceAs far as [redacted] reaching out to me I did talk to him one time I called him but was told sorry cant do anything about this, other than keep trying to repair it or trade it in as mentioned above As far as the dealership being so far the covert ford on [redacted] is closer to me but have been flat out lied to by their service writers so I don’t feel comfortable taking it there I own a [redacted] and if I install a unit and it does not perform as I promised after the 3rd time out I am replacing itYes a complete hvac system is not as much as this truck but ill bet my profit is not as much either and I sell a couple hundred a year verses covert prob selling a few thousand.in short why do I purchase from a dealership if they in no way have to stand behind the product they sell Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

This was none of Covert Ford's responsibility whatsoever but so we can all move along we will refund the $ Please get in touch with [redacted] in service and he will handle it

Complaint: [redacted] I am rejecting this response because: The response was exactly what I expected it to be Anyone who genuinely cares about their image or customers' experiences would have owed up to their mistake (which again, I truly believe was intentional) and honored the listed price, rather than creating such a hostile and unprofessional situation as thisThe word "crybaby" comes to mind As stated in my original complaint, I believe this to be an ongoing, intentional issue with this business I made the dealership aware of my complaints while I was there I asked for confirmation of the price several times when I arrived, and the salesperson confirmed with someone (I assumed was a manager) well before we began the appraisal process They had every opportunity to resolve the issue during the two hours I waited I have also filed formal complaints with Ford headquarters as well as the State District Attorney My only goal in this is to make others aware of the issue and encourage the dealership to develop more ethical and customer oriented business practices I also believe it was rather inconsiderate to knowingly wait so long before bringing the matter to my attention, and that I my complaints were dismissed rudely Therefore, regarding "consideration": I owe them none Regards, [redacted]

We will gladly do an oil change for free and we are sorry for the inconvenience No excuses here, sounds like we really dropped the ball! Please let me know if I can help any time.thanks, [redacted]

The customer is a valued Covert Ford relationship as we have sold him several vehicles and he has a working relationship with our sales professional. We (*** ***) have had multiple conversations with the customer in an effort to help resolve the mechanical issues on
his Ford. We are willing to assist in providing all required information to help pursue a Lemon Law claim with the manufacturer. Also, we are happy to share our information with a dealer located closer to the customer to help mitigate the travel time if the mechanical issues continue. We certainly stand behind Ford and believe in its ability to build a reliable vehicle and strive to exhaust all efforts to help the customer repairing vehicles when they do break down

Initial Business Response /* (1000, 8, 2016/10/20) */
Response to Revdex.com Case #XXXXXXXX
My name is *** *** Billing/Collection Manager for Cardiovascular Consultants
Ms *** called and asked to speak to the manager and her call was transferred to meI listened to the patients
compliant as she stated she never saw Dr *** and does not understand her billI tried explaining to the patient that Dr *** is on staff with St Margaret's and our group is in a rotation to read EKG's for the hospitalI explained that she would not see the actual physician- our doctor is only reading/interpretation the EKG for the ER physicianShe said you don't understand - "I did not see that Doctor" and you are 'fraudulently billing me and I'm going to turn you in'I repeatedly tried to explain and she just could not understand the concept of why she did not see our doctorAt the time we received the EKG and the billing sheet from the hospital, it did not include the patients insurance on itWhy was the insurance not on the sheet, I cannot tell you whyI told the patient that after she received our bill, all she had to do is call us and give us the insurance infoShe refused to give me the insurance info and said it was my responsibility to get itI tried explaining to the patient that no the insurance is between her and the insurance and that if she received a bill from us then that is an indication that we must not have had her insurance and all she had to do is call and give it to usAs per her conversation with ***, *** explained to me that the patient called for an appointment and for purposes of identifying the correct patient the front desk asks for date of birth and social security numberOnce the correct patient is found and she proceeds to schedule the appointment, we have to ask for the insurance information because all insurances are different and some need prior authorizations, referrals or they have particular guidelines that patients have to followThis patient explained that she had Illinois Medicaid County Care- *** then explained to the patient that we do not accept 'County Care'- The reason we don't is because Illinois Medicaid will not let us because we are not in that county to treat the patient- Illinois Medicaid told me that they instruct their clients on what to do and who they can see- they are assigned a primary doctor*** tried to explain this to the patient, but she just did not understand and then she asked how much it would be if she paid for itThat is why prices were givenWe do not perform MRI's in our office, but I am assuming the patient means a Nuclear Stress testI am truly sorry the patient does not understand how her insurance works and she did not understand why our doctor did the interpretation of the EKG in the ER, but we spent a great length of time trying to get her to understand and she became more and more frustratedCardiovascular Consultants take great pride in our patient careThere is absolutely no fraudulent billing
Thank you, and please let me know if I can be of further assistance

Complaint: ***
I am rejecting this response because: Advertised pricing should be honored
Regards,
*** ***

The refund request was made December 15, and, unfortunately, the delay is from the underwriting insurance companyIn order to preserve our commitment to customer service Covert Ford will be issuing the check for $immediately to Mr***

*** *** has replaced what was necessary because of the water inside the vehicle It is not uncommon for metal parts under the seats of vehicles to show surface rust It is actually very normal The seat that was not working had nothing to do with water damage *** ***
can not refund the full amount of the purchase price for the vehicle *** *** feels that they have done everything necessary to get the vehicle back to "factory specifications" outside of any wear and tear. Regards,***

The sales associate explained to the customer that he had to verify the price with a manager. While the customer’s vehicle was being appraised the sales associate was informed that the rebates displayed online were combining both retail and RCL (lease) rebates. The sales manager
explained this and showed the customer what had happened. Our rebates are through a third-party vendor and we are in the process of evaluating a new vendor for both website and rebates. The sales manager attempted to appease the customer by giving more for the customer’s trade that it was worth but no agreement could be reached. Although we make every attempt to check pricing each day in order to correct any discrepancies made by our web provider, issues do occur and we work diligently to correct them and appreciate customers that are considerate enough to inform us

Complaint: ***
I am rejecting this response because:this response is unacceptableNot only is it different than the response I was given at the dealership, but it is nothing more than vague statements saying you don't "believe" the damage was caused by the excessive water that *** *** left in our vehicle for three months while it sat in a uncovered hot parking lotTo assume that kind of treatment to a customers vehicle is acceptable and that *** had done everything they can to make it right is rediculousThroughout this entire process there had been little to no effort put forth on *** ***s behalf to make this situation rightThe bottom line is that we invested over $40,on a new vehicle from *** that was blatantly mistreated and uncared for in an unprofessional mannerSimply replacing the vehicle or refunding our money is the only acceptable solutionThe vehicle currently only has 8,miles on it and has been in our possession half the time since we purchased itAll we wanted was a new car to enjoy and *** had made this car buying experience a nightmare for my family and I.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I received...

an offer from your office yesterday for $1500 OR to buy my truck back at $45,000. Both are well below what is a reasonable settlement for the damage you did to my truck and the expenses I have incurred. This is like dealing with a sales smuck in your sales office. I have incurred $4400 in diminished value, plus the cost of an appraisal at $495, plus the cost of an attorney to just get a reasonable response from your business. I find it hard to understand how $1500 is an appropriate offer and that these tactics are good business behavior. After all I am only in this situation due to fact that your tech crashed my truck into another vehicle while it was being serviced, and then they parked it in front of a moving gate which resulted in even more damage. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 While it is too late for Covert to get me a key (As I have already sold the vehicle), they did reach out to me and offered a $150 Amazon gift card for the trouble.  I do hope they speak with their team about customer service, I am not normally the type of person who would make complaints (informal or formal) but I simply was amazed at the lack of response from them.  I believe they more than likely have a great team there and obviously do a ton of business so I wish them the best.  
Regards,
[redacted]

First, we apologize for the confusion on price.  However, as stated by the sales professional and also detailed on the website, pricing discrepancies (errors) do occur and final price must be validated by dealer.   With hundreds of vehicles in stock, and with several software systems...

/ feeds impacting websites, errors occur.   The customer did not buy the vehicle, and while we certainly wish to earn his business, we understand his hesitation and ultimate decision not to buy at the correct price from Covert Ford.   It is a constant area we are working to improve both our systems and Ford Motor Company systems to help ensure web accuracy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Upon receipt of the refund we can close this as satisfactorily resolved.
Regards,
[redacted]

We will gladly do an oil change for free and we are sorry for the inconvenience.  No excuses here, sounds like we really dropped the ball!  Please let me know if I can help any time.thanks,[redacted]

We will reach out to Mr. [redacted] today and get the keys replaced at his requested location.   As to the issues prior, no excuse on our end.  Poor communication with the customer on something that should be (and is usually) a very quick and easy service we provide.     We...

sincerely apologize for the inconvenience this has caused.   We very much appreciate the fact that Mr. [redacted] choose to purchase a vehicle from us and we will do everything we can from this point to hopefully improve his experience with Covert.